Every review we hold for the Westcliff On Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOver the past three months our Estate Agent Hannah Watson has been amazing. She has been genuine and it has really felt like she has been making an active effort to find our first home. I can’t thank her enough for the support she has given us
Rachel · 29 July 2019
Agent replied
Hi Rachel Thank you for taking the time to leave us such a lovely review about Hannah
★★★★★ 2/5
GoogleRESPONDING TO HAART’S FURTHER RESPONSE 09/09/21:
So, I received an email titled 'New correspondence from Haart', with no reference to the property in question other than an attachment via a link.
I admit I thought this was a round robin email, hence me asking Jake to remove me from the mailing list. I did not open the attachment until now & can see the offer rejection.
Going forward, please make it clearer to your clients what you are emailing about - it would make sense to include the property detail within the subject title & a PDF attachment to the email instead of via a link (which some people may avoid opening due to thinking it's spam), especially if an offer has been accepted!
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RESPONDING TO HAART’S RESPONSE 07/09/21:
I did not receive emails or phone calls. The last email received was pre visit on 23/08/21. If I had received emails or phone calls post offer, I would never have left the review!, , , , , , , , , , , , , , , , , , , , , , , , , , , Not one to leave reviews, certainly not poor ones. But very disappointed with Haart on this occasion; put in an offer of the asking price on a property last Friday, was told I would hear back either that evening or as it was late, the next day. We are now at Thursday, nearly a week later, still no response & the property is now sold STC!
Everything happens for a reason as they say & we’ve since had an offer accepted on another property with a different estate agent.
I suspect it is common practice & this one has simply slipped the net, but in future, Haart, remember to call back interested parties regardless of whether their offer has been accepted or not!
Callum · 27 August 2022
Agent replied
RESPONDING TO CALLUM'S RESPONSE.......Hi Callum, an email was sent to you confirming that the offer had not been accepted and you responded to it, saying that you would like us to remove you from our mailing list. Again, I'm not sure what happened with the phone call, so would again like to apologise for that
ORGINAL RESPONSE......Good morning Callum
I am sorry that you feel that there was a lack of communication regarding your offer. From what I can see on the notes, Ara did try to make contact with you the next day to advise about the offer, and also this was followed up with an email advising that the offer was not accepted.
I’m not sure why the call did not come through to you, and admittedly another attempt should’ve been made by us to discuss this with you.
I am pleased to hear that you have had an offer agreed, and wish you all the best with your purchase.
★★★★★ 5/5
GoogleJack and the team was very helpful through the whole process Highley recommended
Nuta · 25 February 2024
Agent replied · 24 March 2024
Thank you Nuta
★★★★★ 5/5
GoogleDealt with Harry Huntley and Bethany Braun regarding the sale of my property in Thorpe Bay. Many thanks to both for their tremendous help, guidance and advice. Two first class property professionals.
Andrew · 17 August 2022
Agent replied
Thanks Andrew!
★★★★★ 5/5
GoogleIn the process of selling a property through Haart. They organised a bunch of viewings leading up to the sale, Elis and the team have been, and continue to be a great help throughout.
Matthew · 19 May 2022
Agent replied
Thanks Matthew!
★★★★★ 5/5
GoogleIt’s been a very stressful time because the property has been delayed and there’s so much paperwork and what not. No fault of Haart and they’ve been very reassuring. Lisa especially has gone above and beyond to make everyone feel informed and happy. Thank you Lisa!
Francesqua · 29 July 2019
Agent replied
Dear Francesqua, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Not too long now and you'll be in your lovely new home.
★★★★★ 5/5
GoogleThe team at Haart have been brilliant and very proactive especially Kayleigh as she has been nothing but helpful and found a flat perfect for me. Jake has also been great with constant updates and chasing the solicitors for me. I would definitely recommend using Haart.
Laura · 29 July 2019
Agent replied
Hi Laura Thank you so much for taking the time to leave us such a positive review! Not long now and you'll be in your lovely new flat :-)
★★★★★ 5/5
GoogleLisa was absolutely amazing in helping me along the way with the purchase of my first property. She was always available to help me with any questions or queries that I had, and made the whole process a lot less stressful than it could have been.
Emma · 29 July 2019
Agent replied
Hi Emma, Thank you for your review, it is very much appreciated
★★★★★ 5/5
GoogleNatalie Claire has been extremely helpful with the sale of my property, can not ask for more, very polite and resolves any issues promptly. First class service Thank you : )
Bob · 16 September 2022
Agent replied
Thanks Bob
★★★★★ 5/5
GooglePurchasing a house through Haart has actually so far been superb. Great efficiency, contact, communication and lovely staff. Lia has been amazing showing me around my new home, being on hand to answer all questions and nothing is too much …
Paul · 16 January 2021
Agent replied
Hi Paul, thank you for taking the time to leave us a review, we’re so pleased you’re happy with Lia and the service you have received so far.
★★★★★ 4/5
GoogleJust wanted to say all the very best for Haart, special Mention to Ellis who always dealt with me very professionally.
Rajeev · 28 July 2023
Agent replied · 27 August 2023
Thank you Rajeev! All the best to you and your family on your travels!
★★★★★ 5/5
GoogleRecently had the pleasure of meeting with Ellis Gamon for a valuation on my property. He was punctual, polite, very approachable and helpful. He was happy to spend time explaining all the different questions I asked. He also had a considerable amount of knowledge of the area. I would definitely recommend
Sue · 11 August 2024
Agent replied · 25 August 2024
Thank you Sue!
★★★★★ 5/5
GoogleWould like to thank Ellis for his hard work and friendly approachable manner a very articulate and intelligent young man a credit to your company Kathryn.
Gary · 22 February 2023
Agent replied
Thank you Gary!
★★★★★ 5/5
GoogleLisa has gone above and beyond of all expectations. She has always been available even after working hours and guided us through the whole process. She is a credit to the company and would not hesitate buying or selling with her again.
... thanks Lisa!
Paul · 29 July 2019
Agent replied
Hi Paul Thank you for your 5 star review and for your kind words on the service you have received.
★★★★★ 5/5
GoogleLia was very hands on, professional, accurate and a pleasure to have supporting us when we needed it. She was bubbly and caring, amazing service and could not be happier with the loyalty. :)
Danni · 15 March 2022
Agent replied
Thanks Danni!
★★★★★ 5/5
GoogleIt’s been a very stressful time because the property has been delayed and there’s so much paperwork and what not. No fault of Haart and they’ve been very reassuring. Lisa especially has gone above and beyond to make everyone feel informed and happy. Thank you Lisa!
Francesqua · 28 August 2018
Agent replied · 27 August 2023
Dear Francesqua, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Not too long now and you'll be in your lovely new home.
★★★★★ 5/5
GoogleThank to haart estate agents westcliff& harry for your fast efficient service in selling my property and thank you Natalie Claire for her weekly updates recommend to anyone thank you.
Caron · 27 August 2022
Agent replied
Thanks Caron!
★★★★★ 5/5
GoogleHad the pleasure of dealing with Georgia & Natalie Claire who were both excellent and efficient. Natalie Claire kept me updated with the purchase of my property regularly. Thank you.
Haroon · 27 August 2022
Agent replied
Thank you Haroon!
★★★★★ 5/5
GoogleUnfortunately my purchase didn’t go ahead as planned but I found Ellis Gamon to be very helpful and understanding of my needs. I’m confident he’ll come up with something else for me if it’s at all possible. I would have no hesitation in dealing with him in future. 👍 …
Rebecca · 11 August 2024
Agent replied · 25 August 2024
Thank you Rebecca!
★★★★★ 5/5
GoogleIrina contacted us as soon as she saw a property come up that she thought we would like, she was 100% right as we viewed it and fell in love with it! This early contact helped us get a viewing as early as possible and we are over the moon, both her and her colleagues have been very helpful answering our questions being first time buyers, we are confident the haart team will help us through this process every step of the way :) thank you!
Jodi · 19 May 2022
Agent replied
Thanks Jodi!
★★★★★ 5/5
GoogleThanks to everyone at Haart Westcliff for all their hard work on making my move happen. Lots of ups and downs in respect of other parties but Haart were consistently supportive and drove everything forward as quickly as they could. Particular thanks to Aaron!
Sarah · 29 July 2019
Agent replied
Dear Sarah Earl, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. I know issues kept presenting themselves but we are glad that you were pleased with how we dealt with them. If you need us in the future you know where we are!
★★★★★ 5/5
GoogleThe service I have received from start to finish from the team at Haart estate agents has been 5 star. I would especially like to say a massive thank you to Natalie Claire for keeping me completely updated on the status of my purchase.
Joanne · 29 July 2019
Agent replied
Hi Joanne Thank you for taking the time to leave us a 5 star review, it’s great to hear that you’re so happy with the service Natalie-Claire provided.
★★★★★ 5/5
GoogleWhat an absolute breath of fresh air! Everyone knows how stressful and complicated buying or selling a property can be and I have dealt with many different estate agents past and present both buying and selling.
What an amazing experience this has been the agent dealing with my application for a shared ownership property is called Irina and I cannot praise her enough. Nothing has been to much trouble for her and any concerns or worries I've had have soon been resolved. Irina has helped me filling out forms answering any questions and putting my mind at ease.
Not once has she made me feel like she was too busy to speak to me like a lot of agents do.
She has held my hand right from the start and what an assett she is to the company.
She has a beautiful personality and it has felt like I've had a friend helping me it's been so easy and that is all thanks to her kindness patience and understanding.
Thank you so so much Irina I will be bringing in that bottle of bubbly to celebrate and say thank you very soon.
Elaine Fallon
Elaine · 19 April 2022
Agent replied
Thank you Elaine, that is so nice to hear! We are glad Irina has made the process so easy for you.
★★★★★ 5/5
GoogleIt has been a really really stressful time for us as our flat is delayed!! But Lisa at Haart has been updating us as much as possible. And has been very reassuring. Without Lisa there would be no updates and no communication whatsoever.
Chelsea · 29 July 2019
Agent replied
Dear Chelsea, Thank you for taking the time to leave us feedback. We know there have been lots of frustrations with the delays but we are pleased to hear that you are happy with the service we have provided.
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