Langford Russell reviews

★★★★★ 2/5

Trustpilot

Bad first time buyer experience

We’ve a very bad experience with their Gravesend office. Made the offer in August, my solicitor received the draft contract pack only in November, according to the estate agents (Ezze and Kevin) the management pack was ordered in September. This week Kevin called me stating the seller has financial issues and not able to pay for the management pack?! Fair enough, but they insisted on that I can pay for it and then it’ll be deducted from the purchase price. But what happens if one of parties pull out before exchange or I don’t get the mortgage (it was still pending due to cladding issues in the building), there’s no way I can legally claim back the price of the management pack. The seller asked us to have a meeting in the agency office then didn’t show up? The whole situation and the attitude of Kevin, the sales manager, was really cheeky - I’m not ready to pay the sellers conveyancing fee, I’m sorry. The property is back on the market as I see but with misleading info, it says it has riverside view which is not true! Very bad first time buyer experience… not recommend Gravesend office at all!

Agnes · 16 November 2024

★★★★★ 5/5

Trustpilot

Thank you Josh, Alesha and Jake

We are thrilled to have worked with Acorn Estate Agents. Josh, Alesha and Jake were instrumental to us getting our dream home. They are so wonderful.Josh was always able to keep us calm and reassure us that everything was going to be ok. He would always chase every party involved to get the correct answers.We are so grateful and without a doubt, expect many visits from us. Especially being that your office is not far from our house.Amazing team we cannot recommend enough :-)

Nancy · 19 November 2022

★★★★★ 5/5

Trustpilot

Great experience with Acorn Dartford…

Great experience with Acorn Dartford for selling my flat. In particular, I would like to highlight that Katlyn has been very professional, helpful throughout the whole process. She is proactive on communication all the time to ensure status well communicated on both sides and help to remove bottlenecks efficiently. Acorn Dartford and Katlyn have made things easier and I am glad that I have made the correct decision to choose Acorn and have my property is on safe hand.

Xu · 16 December 2022

★★★★★ 1/5

Trustpilot

Acorn Grove Park

Acorn Grove Park, Sadly the most ineptitude estate agent I have ever dealt with me in my over 30 years of being in property. We instructed them to sell property in August last years. 3 failed sales. Incredibly rude and arrogant. Most conversation with them is a shouting battle. Louise, Festina and Jake the Area Manager are painfully rude, never owning up to their numerous errors and mistake. Just a sad excuse for estate agent

Elizabeth · 12 May 2026

★★★★★ 5/5

Trustpilot

Godefroy the Great Acorn

Godefroy from ACORN Estate Agents Camberwell has been a true gem. Godefroy found us a buyer within a few weeks and he kept us updated at all time chasing both sides buyer and seller. We knew at all time which solicitor to chase so they could make excuses... We set up a WhatsUp group with my flatmates so Godefroy advised us before each visit. The whole process was smooth and efficient. The Head office is also on the ball. They were available and took time to explain when we had questions.I highly recommend ACORN. A 5 stars Service !!! Thank you ACORN Team.

Xavier · 5 November 2022

★★★★★ 1/5

Trustpilot

Racist group

Had a viewing booked recently and a couple (asian) had viewed the property before us arriving and had said in passing that the agent was very rude and had made remarks assuming that this was NOT the place for them. Of course me and my partner (black) decided to judge with our own selves and from the get go the agent in particular gave a frosty reception when seeing us. I went to put my hand out to shake and was rebuffed and when saying hello the reply was just straight to showing us the property. There was no eye contact or friendly smile and when we asked questions we was hit with blunt and to the point answers. There definitely was a air of that this place was NOT for us also and not even a goodbye or next steps if we was interested.When trying to ring through, the agent was never available and when speaking to someone on behalf of the agent we was hit with rudeness and abruptness and to this day have had no response from thr agent or company.Of course you can judge for yourselves but I would save yourself the bother and go elsewhere or suffer the same fate as the other couple as well as ourselves.

Gary · 1 November 2022

★★★★★ 5/5

Trustpilot

Dammy is a star

Dammy and his colleagues at the brockley offices went above and beyond on a difficult purchase There were a number of issues that held things up and he was cool and collected and behind the scenes smoothing out of issues I genuinely believe without this input the purchase would have faltered Very professional and reliable.From my experience I would recommend Acorn with complete confidence from offer to completion they were always available and always helpful and attentive to the progress of the transaction.

Tessa · 25 October 2022

★★★★★ 5/5

Trustpilot

We have 2 properties rented via Acorn

We have 2 properties, both rented out via Acorn. They have been brilliant and extremley professional. I would point out that Jamie Perrin is an outstanding and calm property manager who has been extremly heplful with dealing with problem tenants. Harry Frankland is our lettings agent who has been really thorough in finding the right tenant for the property. I would highly recommend Acorns services. I feel they are are much more professional and good as compared to other agents in the market.

Neville · 24 October 2022

★★★★★ 5/5

Trustpilot

After the death of our Dad

After the death of our Dad, my sister and I decided to sell the family home. Richard Allen from the Catford branch of Acorn came to visit us and to see the house. At what was an extremely emotional time he guided us through the sales procedure. Richard was very straight forward to deal with, He has an engaging, calm manner and we felt very reassured using him. Other members of the team were also involved in the day to day dealings through the course of the sale and the whole team worked well for us. They were quick to come back to us with any queries that we raised and our family home now has a new chapter with a young family.

Lesley · 18 October 2022

★★★★★ 5/5

Trustpilot

Tailored approach, friendly and proactive.

George and James were fantastic through the sale process. As a first time seller they explained the process clearly, were proactive in marketing the property and were always focussed and engaged during the sale process. I really valued the way they tailored the marketing to the house rather than taking a generic approach, and was very grateful of their help in overcoming obstacles as they arose during the conveyancing as needed. Thank you!

Frances · 5 June 2023

★★★★★ 5/5

Trustpilot

General service

I am more than happy to recommend the service provided by Mer Alarcon. She is very polite and kind, she listens to my demands as a renter and she does call checks.When I requested to substitute the taps in the bathroom's sink as suggested by the plumber on a house visit, she swiftly noticed the landlord.Soon, the taps were changed.Also, she rang to inspect the smoke/CO2 alarms. That is an important health and safety issue.She is calm and attentive.She shows awareness of the crisis of the present rent market, that is extremely expensive for tenants.And, for any update she uses her good offices to act as an intermediate between me and the landlord.Overall, she has provided a satisfactory service.

Maurizio · 4 October 2022

★★★★★ 2/5

Trustpilot

Caution Avoid Avoid Avoid!terrible…

Caution Avoid Avoid Avoid!terrible experience since April 2022 property marketed with acorn after convincing me to take it fr original agent and gave it to them bec they will definitely sell it in just 2 weeks and all sweet talk to convince me,so I agreed,they told me after a week and a half the got a buyer who was ready financially turn out after 3 weeks of waiting the buyerdid not have the finance,but I was told by Charlie they had a cash buyer who was ready turned out to be housing association,after going through all the paper works and searches,and all the stress associated with selling,surveyor/Valuation came and told me all was well with the property,Charlie is now trying to come up with all kind of stories to get the price down even trying to get me to do another survey to gain access to my property while am on holiday,now they are saying they can't get the people to sign the contract:if there was anyone in the first place,they just want to get your property as cheap as they can and to make money for themself and making it look as tho they are helping you,frustration Frustration this is the Grove park branch negotiator Charlie G and sale manager Leon ward. After informing them since no contract is signing to take my property off the market it is still on their website and sold sign still on my property I will now instructed my lawyer:>just to show how these people work with no care or consideration for home owner,my property sale was not moving towards a contract after near 5 months so I ask to withdraw it from the market which took nearly 3 weeks of back and forth to finally get it done and even now 20/9/22 the sale sign sub to contract is still up and running on my property smt these agents is something else

Irone · 20 September 2022

★★★★★ 5/5

Trustpilot

Swanley Acorn Ace it

We would like to thank Hayley, Rhea, Blaise and the rest of the team for making the selling process so easy, previous experience was not so pleasant. They did exactly what they said they were going to do when we first met Hayley, kept us informed through out the process, answered calls and returned them if they were busy on other lines, progressed solicitors and were always pro-active. They remained professional at all times. A confident young team that worked well together and you can see they have been trained to an excellent standard. Defiantly recommend Swanley Office and have done so with another property sold subject to contract going through at the moment with Family.

Ken · 8 September 2022

★★★★★ 5/5

Trustpilot

5-star service from a 5-star team at Acorn Swanley.

We recently employed Acorn at Swanley to deal with the sale of our property.The 3 agents we approached were were broadly in line with each other regarding fees. So, this left us with the remaining decision of who the best agent in our opinion and who made us feel confident that they would not only deliver, but provide the best quality service overall. We felt that Hayley and the team at Acorn could do this for us. Acorn were confident that we could also achieve a better sale price the other 2 rivals quoted us, but as those 2 were both aligned on their valuations, we did not know if Acorn were the outlier in the market ? We questioned, but Hayley's confidence in the market, together with the specific sales evidence provided, made us feel it was definitely worth a shot and we signed a short 4-week contract to ask Acorn to demonstrate this via actual results.Acorn promptly marketed the property brilliantly and the images taken by their photographer, represented the property extremely well, immediately gaining massive interest in the property online and resulting in a full day of viewings within 24hrs of going online. The viewings happened the next Saturday and they provided us with immediate feedback via phone of the interest achieved from the viewings that day. We were delighted on Monday morning to have received a number of offers over the guide price. Acorn had not only met their original estimation, but a bit more too !For any issues or queries that arose during the process, Acorn negotiated everything on our behalf with care, skill and attention to detail, representing us professionally at all times and ensuring we were happy with the outcome achieved.The team's energy, commitment to quality and communication at all times, has been first class !We would be happy to recommend or use them again without any hesitation.A massive thank you to Acorn Swanley and all of the team !

STEVEN · 12 August 2022

★★★★★ 5/5

Trustpilot

Friendly and supportive service

I bought my house through the Peckham branch of Acorn. I was a first-time buyer. The team were friendly, helpful, supportive and efficient. In particular Colm, Mea and James made efforts to provide me with information, keep me updated and push for progress of the sale. They provided me an excellent service and great communication.

Anna · 20 August 2025

★★★★★ 5/5

Trustpilot

Would recommend

We recently sold our flat in south London Acorn and had a really positive experience. The marketing and sale of our property was all managed smoothly and professionally, and we got a price we were happy with. However, more importantly our sales negotiator Lamar was incredibly proactive throughout, and kept things moving when other parts of the chain were slow to the point of incompetence. Would recommend

Jordan · 23 March 2025

★★★★★ 5/5

Google

We invited several estate agents in to value our house and chose to go with Langford Russell as Rob was enthusiastic and recognised that we weren't just selling a property, we were selling our home. From start to finish, Rob has been professional and helpful, ensuring that communications have gone smoothly at every step of the process. He also went above and beyond to ensure that our chain exchanged contracts on time. I would highly recommend Langford Russell Estate Agents, West Wickham. The whole team are highly professional, hard working and a delight to deal with. Thank you for all you have done, Mr & Mrs Olivey.PositiveResponsiveness, Professionalism

LJ · 22 June 2022

★★★★★ 5/5

Trustpilot

Excellent service and communication

After having no success with an online agent, I signed up with Mark at Acorn and he and his team, especially Kieran, were brilliant from start to finish! Communication was excellent and when the sale fell through due to my buyer's buyer pulling out last minute, they also took on marketing their property and the whole chain completed within 6 weeks! Highly recommended.

Jo · 29 November 2023

★★★★★ 2/5

Trustpilot

Experience as a buyer

As a buyer, my experience with Acorn Sydenham was mixed at best.

Tom · 30 July 2026

★★★★★ 5/5

Trustpilot

Very pleased!

Thank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!🏡Thank you!

Yiwei · 21 July 2023

★★★★★ 5/5

Trustpilot

Highly recommend - fantastic team and service!

Lamar Hamilton & Kevin Ashton were absolutely fantastic throughout our sales process! They kept us informed and always helped when it came to managing information between ourselves and our buyers. Great customer service and dedication from the team. I would strongly recommend and would work with them again without any hesitation!

Olivia · 5 September 2025

★★★★★ 5/5

Trustpilot

I found Acorn Lewisham to deliver the perfect service for anything relating to buying a flat

I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.

Matt · 31 July 2023

★★★★★ 5/5

Trustpilot

I have a very good experience with the agents involved in my service. They were very helpful and patient. Especially Olatunde and Blair from Acorn Catford branch.

The agents in involved in my services were very helpful,patient with me and they listened to my needs and request. They were very attentive,informative and directive. Overall i have a very good experience with them and i am very happy with ends result.Most especially Olatunde and Blair from Acorn Catford branch.

Tunrayo · 31 August 2025

★★★★★ 5/5

Trustpilot

I am so pleased I went with Acorn in…

I am so pleased I went with Acorn in Strood. The Acorn team gave me excellent service & after 1st Buyer pulled out they quickly got me back on the market & booked a block viewing. To Chris & Justine whom I dealt with the most & always kept me up to date all the time. I can highly recommend Acorn & thank you for seeing me through the most stressful thing I've ever done, selling a house.

Milly · 1 July 2022