Langford Russell West Wickham reviews

★★★★★ 5/5

Trustpilot

Excellent communication and service!

Very pleased with the service! Big thank you to Mark Sugarman, Kieran Thomas and Rachel Smith for their support with the transaction! I am a first time buyer and when I first called to enquire about viewing the property, I spoke to mark who was very warm, bubbly and friendly. He called me regularly to keep me updated on progress which was appreciated. He made sure I was happy and addressed any concerns/questions I had. When I viewed the property, Kieran Thomas showed me around and answered all my questions really well. He was patient, I didn’t feel rushed at all! Kieran made sure I’d seen everything I wanted to see and had enough information about the property and the area. Also, he was friendly and dropped me from the viewing back to the town centre saving me a 30 min walk. Towards the end of the transaction, Rachel kept me updated via phone and the case management system. She was polite and the notes I’d receive were very useful and kept me well informed. When we had blockers (things holding us up) Rachel would push to get things progressed faster. They all made it as stress free as possible! Excellent customer service

Victoria · 21 February 2024

★★★★★ 5/5

Google

I'd definitely recommend Langford Russell at West Wickham. Lukass and his team from the very start, demonstrated real energy, proactive communications and really good advice on a marketing strategy. They got plenty of serious buyers through the door within days of formal marketing and a number of good offers. The following process, with a long chain was tricky, but Lukass and his team managed it extremely well, with some amazing focus in the days before exchange. A particular strength of Lukass' team is that everyone knows what's going on, so if one of the team is out, another will pick it up seamlessly. All-in-all 10/10, thoroughly recommended.

Dean · 23 January 2024

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn for selling your property. Arikson Franco was absolutely fantastic at getting a lot of quality viewings - people who were genuinely interested in the property and who could put decent offers. They are definitely ahead of their competitors in the market with the quality of delivering what they promise. They are the best in South East I just can't recommend them enough. Arikson Franco is an absolute Super Star 🌟 Thank you so much for all your help and efforts for getting this across the line.

Evelina · 28 December 2023

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn

⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn for selling your property. Arikson Franco was absolutely fantastic at getting a lot of quality viewings - people who were genuinely interested in the property and who could put decent offers. They are definitely ahead of their competitors in the market with the quality of delivering what they promise. They are the best in South East I just can't recommend them enough. Arikson Franco is an absolute Super Star 🌟 Thank you so much for all your help and efforts for getting this across the line.

Lady · 28 December 2023

★★★★★ 1/5

Trustpilot

Part 2 as promised

I guess this is a monthly update to the still on- going 'Joy' of renting via Acorn. I stand by my 1st review and I will stand by this one... I will not remove just because you want me to. I will start by saying there is a property file with Medway Council if you become the future Tenant of this house.. there has been previous contact made for you, I've now vacated for 3 1/2 weeks the house sits empty. Also love nothing more than walking to booked viewings when nobody arrives! Brilliant waste of time. To the one person viewing who walked out after saying to much work.. I salute you sir your correct. No further on for a useful meaningful solution, there have been viewings and offers made to the landlord for said house on market which has been on market since 19th October.. but the offers not accepted even at a higher rate of rental than I paid, guess when someone who doesn't live there still pays rent why would you want to, so easier to refusing future viewings and making myself available until its returned in April. In the same hand I'm certainly not going to be scrubbing anymore damp/mould off walls which is clearly not the 'condensation how you live lines' might be something more to do with water ingress... like the stains on bedroom ceilings not made good... certainly not something that I will sorting. Check the GSC for this house as the recommendations for age of boiler from the proper Gas safety test have clearly been ignored it's not been serviced for many years of which a landlord is legally responsible to service his boiler (it's 30 plus years old!) There was supposed to be a mutual date set for an early end of tenancy, my reasons for early ending were repeated non repairs and false Gas safety certificates. I'm in process of compiling my report to Housing Ombudsman, broken locks will be refitted and the keys for said lock returned in April. I'm sure next update will follow as this is the 'gift' that just keeps giving...

Fiona · 29 November 2023

★★★★★ 5/5

Trustpilot

I was very pleased with Acron

I was very pleased with Acron; William who had initiated the property sale, was excellent and was great in his approach and handling at the start. Daniel Langiano, who followed this through, was brilliant as he had a difficult task but persisted and handled the sale with great professionalism and sensitivity. Dan kept us updated through great communication and, at the same time, made sure proper processes were followed. We were grateful for his help to see this through completion

Deepak · 24 November 2023

★★★★★ 5/5

Google

We recently purchased our property Langford Russel in West Wickham. Lukass one of the sale agents really understood what we were looking for and with our budget. They me we found our house Langford Russell took away a lot of stress from us and we’re constantly chasing up our solicitors to complete the sale as soon as possible. Lukass was on hand when ever we needed to ask a question or to pop to our property to do some measuring up. I would highly recommend Langford Russell if you are looking at buying or selling, They really put the customers first

P · 18 April 2025

★★★★★ 5/5

Trustpilot

My new Flat 😁

I’ve been in the process of buying a flat, and had numerous challenges along the way. However two agents in particular Kieron and More recently Remmi have been ABSOLUTELY AMAZING AND SOO HELPFUL. They’ve been with me every step of the way and made sure there was no issues and if there was any they’d do their utmost best to rectify this for me. Thanks

Daniel · 1 August 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs!!

Avoid at all costs!! Acorn, or is it A Con, and especially Sales Manager William Cornwell at their Gravesend branch, should be avoided if you’re keen to sell your property. Although William has now transferred to Acorn Strood branch, he was meant to have handled our property sale and purchase of another property also sold via Acorn. Both fell through due to a multitude of issues badly handled by William and Acorn. This must have cost them in excess of £15,000 in sales fee earnings. Lies after lies and excuses that we caught him/them out on and just a lot of big words with no substance. Many mistakes were made and the communication was aside from full of fibs and bs, just plain awful. Unprofessional and amateurish from an allegedly experienced manager, but also shocking from an established agency like Acorn. After 5+ months on their books, in excess of 25 viewings and only 1 meaningful offer, our buyer pulled out and informed Acorn/William on a Thursday afternoon, no information was shared with us. We contacted our buyers directly a day later as we were ready to proceed and they told us they had withdrawn the day before. William doesn’t work Fridays so he replied to our email request for explanations on the Saturday with more fibs and excuses and said he’d get the property back on the market and crack on with finding us a new buyer. William also said he had an interested potential buyer already, but no viewing was booked in at all. Just another lie! The Thursday after, almost a week after he knew our buyers had withdrawn, our property was still showing on their sales platforms as SOLD STC despite we again on the Monday before had given instruction to reduce the price. Needless to say that we terminated our agreement with Acorn immediately and sent an email expressing our disappointment, but guess what? No reply of course. Cowardly sticking his/their head in the sand and simply just removing our property this morning. A formal complaint is being processed, but save yourself the agony and frustration by using a different and proper professional agency.

Jan · 28 September 2023

★★★★★ 5/5

Google

I want to give Steve and his team at West Wickham a 5 star review. Steve was fantastic and worked so hard to make our chain work. We sold through him and unfortunately we had very difficult chain. But with his experience and hard work , …

Nina · 16 April 2025

★★★★★ 5/5

Trustpilot

Acorn Strood - Outstanding Service

Alesha from Acorn from start to finish was professional, supportive and always available for us. Alesha gave us more than 100% attention at all times we never had to chase anything Alesha always updated us and pushed for everything we wanted and needed. The service from Alesha was outstanding and I would recommend to anyone to get in touch with Alesha if you are looking to move. We can’t thank Alesha enough for everything. Without Alesha our move would not be possible. Thank you.

Erin · 8 September 2023

★★★★★ 5/5

Trustpilot

Friendly, helpful estate agents

I would like to thank Kelly and her team at Acorn estate agents for all their hard work. My mother-in-law’s retirement flat had proved to hard to sell due to the age restrictions on retirement flats, and the fact that there are so many choices of retirement flats on the market in our area. She certainly had her work cut out for her! Kelly always stayed in touch and kept us up to date on all the viewings they had of the flat and the feedback they received back. If Kelly wasn’t available when I called the office, someone always tried to deal with my query, or if they couldn’t help got Kelly to call back when she was available. She would certainly be the first person I went if I needed to sell my property.

Pauline · 1 August 2023

★★★★★ 1/5

Trustpilot

Do not trust this estate agent

Do not trust this estate agent. They lie and deceive people then gaslight like crazy to make you think you're losing the plot. They rang me on a routine cold call and arranged a valuation appointment for my property, despite my asking and commenting a few times asking for a few days to consider it. Some guy who called himself Joe Reeves turned up at my flat promising me he would sell the property within moments! -4 weeks maximum! he kept saying how he would look me in the face, not the eyes no, the face! and never lie about his promise. He convinced me he would sell very very fast and i'd get a better price than any other agent could bring. After a discussion about their fees which were something like 6k I then argued my flat is not going to go for a high price at all, in fact it is at the lower end of the market and to walk away with zero profit only loss would be brutal on me. He said he could do a deal especially for me that he would speak to his regional director and do a cut price especially for my benefit. Nothing was put in writing at that moment but later that day he emailed me a poorly spelled email confirmation saying i could terminate Acorn's contract with zero days notice if i wanted. He was very aggressive and convincing and i felt i had nothing to lose. I explained a couple of times that I was in a contract with another estate agent. That the contract was still valid and only reflected a sole agent and I suggested I would either need to change it to include another agent or give notice and serve 28 days then contact and use them. He told me there was no need to do that, all I had to do was email the estate agent and tell them I no longer wished to sell and to take my property off the market. I asked if that was definitely ok and commented it didn't sound like the correct way to go. It sounded underhand, sneaky and dishonest as i did not want to take my property off the market. I want to sell it! I worried it would impact my relationship with the current agent too. They might realise even. I had found out from them there would be another 3% fee if a second agent was instructed. Not wanting to have to incur ££££'s I did as he said.I had a bad feeling about it but emailed my current agent as Joe advised and got them to take it off the market. All that week Acorn sent docusigns to me which took up whole afternoons and each time I sent one back I had anxiety that I was getting deeper and deeper into murky legal territory. One week after I had a call from Joe's assistant who was overbearing, wouldn't listen, told me to listen and was entirely dismissive when I explained what Joe had instructed me to do. She made out I had acted wrongly and behaved as if I had acted dishonestly. The more i tried to relay that I had followed his advice the angrier she became. She was absolutely unwilling to hear anything I attempted to say even less to acknowledge it as true. I asked to speak with Joe, she said he was off sick- (right!) I tried to call him but there was no answer. I emailed terminating my contract with Acorn on the back of Joe's email which stated I could terminate with 0 days notice. I did not receive any acknowledgement despite emailing them twice. Still no response from them. When i scutinised the sales document they were going to publish I saw a few errors. It stated my flat was south facing, it is not. The asking price was only 5k more than what my current agents are advertising! so i would have gone through all that just for Acorn to bully someone into paying 5k more and I have no doubt that Acorn would have reduced the price and I'd be taking a low price for my flat but still paying them a sky high higher than most charge. On Saturday I cycled out of my gate only to see a Acorn for sale board tied to our wall. My Saturday was ruined and my anxiety levels were through the roof the entire day. I knew it was in relation to my flat as there are no other flats for sale in my estate. I even had chest pain so bad was my anxiety about what it meant. I read there are fines if you breach a contract with an estate agent. I requested a copy of their internal complaints policy or code of conduct at this point. Yesterday sign gone, mistake??? Today i received an obnoxious call from Joe asking me why on earth i would want to file a complaint about them. Again, he made out he'd never ever told me to instruct my current estate agent to take the flat off market! He then made a snidey comment on the number of estate agents i have used in the past. Still no copy of policy. Perhaps I imagined absolutely everything Joe. Just stick to lying through your back teeth and get the phrase right, it is look you in the eye not the face. I am glad i won't see your face again. You may have got me a buyer but I strongly suspect the buyer would have been under duress and would not have followed through and i'd be back to square one. It is actually easier although more time wasting to be honest

Ooglanoc · 3 March 2025

★★★★★ 5/5

Trustpilot

We had a great experience with Acorn…

We had a great experience with Acorn after having not such a good experience with another estate agent. They were on the ball with the local market, priced the house correctly and actually sold the house three times due to the rise in interest rates and buyers having their mortgage offers pulled. We were kept informed of what was happening and Amelia and Katlyn were excellent and reassuring at a very stressful time. We have recommended them to neighbours who have also used them and sold after being let down by another agent. Excellent service.

Paula · 19 July 2023

★★★★★ 5/5

Trustpilot

Thanks Amelia

We have just finalised the sale of our late Mother's house. We used Acorns Dartford office and dealt with Amelia Giles, who was an absolute star. She was very polite and professional and kept us completely up to date with everything, also keeping our buyers onside, considering probate took 22weeks to come through. I'm sure the buyer would have pulled out of the purchase had Amelia not assured them that everything would work out fine. The whole process has been very stressful, but we are glad we chose Acorn to deal with it, so thanks to Amelia & Richard for easing us through it.

Michael · 14 July 2023

★★★★★ 5/5

Google

Well what can I say about this branch and their professionalism! From start to end their customer services and patience were A Star ⭐️ They went above and beyond to help us and keep us informed at all times. Me and my husband Mario cannot fault them one bit. Even when our first buyers dropped out we were disappointed and disheartened, Michelle and Rob kept our spirits up throughout. And of course we did find buyers soon after!! We just wanted to say from the bottom of our hearts a massive thank you to the company and to you both for always believing. Anyone thinking of using these agents please don’t hesitate. 💯⭐️⭐️⭐️⭐️⭐️

Catherine · 22 June 2023

★★★★★ 5/5

Google

The team at this branch are incredible. I dealt with Rob and Michelle from the word go and they have been utterly brilliant throughout. Just by way of background, I am a middle-aged guy and have had my fair share of disappointments with estate agents over the years. I had learnt to be very suspicious and not to expect much at all for the £££ commission I was forced to pay. So, this time, I actually interviewed six different estate agents to see which might be the one. The one I actually chose turned out to be appalling (I won't say which firm). I was at my wit's end. So, I thought I'd just try one more. I walked into Langford Russell and met Michelle. I explained that I have been let down and needed help. From the off, she was efficient, friendly, professional and caring. I had very particular needs to which Michelle was incredibly sensitive. She advised me on what the house needed in terms of making it market-ready and, more importantly, given my very tight budget and time constraints, what I did NOT need to do. A realistic price was set on my house and Rob sold the place after the first viewing day at a good price. What was so refreshing about Rob and Michelle is that there is no flannel, you get a very honest service. The price they set is realistic and means that there is no messing around. Most importantly for me was that their customer service is fantastic. Every email answered promptly, every message left at the office for them returned quickly. This means a lot as selling a house can be such a stressful event. It also has to be said that the both of them also helped move things along, even stepping in to nudge solicitors. They really went over and above what they were contracted to do. I have not come across this before. I wholeheartedly recommend them and the branch in general. It was a 100% positive experience for me. Thank you so much!

Iain · 22 June 2023

★★★★★ 5/5

Google

We've had an amazingly positive and smooth experience with Langford Russell and really glad we chose them.. We've also recommended them to friends and neighbours who are now using them. From the initial visit from Michelle to discuss the best way to present the house and the steps we needed to take, through to viewings on the open day and then chasing the legal team and us and our buyer when needed - it's been as stress free as selling could be. Thank you to Michelle and the team at Langford Russell

Juliet · 22 June 2023

★★★★★ 5/5

Trustpilot

Acorn and Amelia Giles: A Home Sale Savior

We were in a tight spot after attempting to sell our house privately, with the short chain on the brink of collapse. Thankfully, we made the decision to turn to Acorn for assistance, and that's when Amelia Giles came to our rescue. We were amazed by Amelia's prompt response as she arrived at our house the very next day. She wasted no time in taking high-quality photos, organising viewings, and attracting offers. Within just two weeks of reaching out to her, we had multiple offers on the table. It was truly impressive. Throughout the entire process, Amelia remained proactive and took charge. She consistently followed up with all three solicitors involved in the chain, ensuring that everything was progressing smoothly. Her dedication and attentiveness were truly commendable. While it is true that using Acorn incurred a fee we would have avoided had we continued with our private sale, we firmly believe that our house would not have sold if it weren't for Acorn and, in particular, Amelia's exceptional services. The money we spent on their assistance was undoubtedly well worth it. We highly recommend Acorn, and if you're lucky enough to work with Amelia Giles, you can rest assured that your home sale is in capable hands. Thank you, Acorn, and a special thank you to Amelia for saving our home sale and making the entire process hassle-free!

Eamon · 13 June 2023

★★★★★ 5/5

Trustpilot

Thank you Nikola and Sevya for your…

Thank you Nikola and Sevya for your great help🌸🌸🌸 Amazing people. I bought a house and rented out another one, and they found wonderful tenants. It’s been a great pleasure working with them. 100% trustworthy.

Guniz · 1 May 2026

★★★★★ 1/5

Trustpilot

Property Manager Gisella Rappa is…

Property Manager Gisella Rappa is unprofessional and incompetent. She does not liaise properly and timely between landlord and tenants. She also provides misleading information. If you are a landlord or tenant, please beware with her.

Claudia · 27 April 2026

★★★★★ 5/5

Google

My fiance has been dealing with our apartment search. Coming into contact with Sinan has been such a blessing. He's been supportive, informative, and helpful from the get go. It's such a good experience, I'd recommend him to anyone I know. …

V · 16 April 2025

★★★★★ 1/5

Trustpilot

Not trustworthy, commission focused not client

After using their service unsuccessfully I was contacted by a seller of a property I had previously fell in love with but had been told by agent William, that it had been sold separate from Acorn. The seller informed me the property was not sold but in fact very much available and that he had been informed by William that I did not want the property and had ignored calls and emails. William did this because he was pushing the seller to accept an offer 20 grand under the asking price which came from another Acorn client. The seller discovered the deceit when a man knocked on his door and informed him that Acorn was refusing him a viewing to the property. I was ignored by William when I sent a confronting email, and the complaints staff member sent a very feeble sorry but not sorry because you should have put an offer in regardless email. I would advise Acorn to resolve this issue with the seller who has lost out on 20 grand and time waiting for another buyer while I have already exchanged elsewhere. I would also advise to keep better tabs on your staff to prevent acts of deceit for the gain of additional commission.

Beverley · 11 May 2023

★★★★★ 5/5

Trustpilot

Acorn - Louise King ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

We had sold our house with another agency summer last year, that fell through after months of delays and messing around. We had met Acorn before and parents had recently sold with them with no issue, so we called and they agreed to take us. With the mortgage rates going crazy as we went to market so things were slow, then Christmas...even slower. January, they hit the ground running and arranged some viewings, we got an offer and things went from there. We needed a quick sale as our mortgage offer on our new house would expire and with the help of Louise we actually completed a week sooner than our deadline. It was tough and im sure Louise is pleased to see the back of me, but we are forever grateful to Acorn and Louise for all your efforts and hard work! Will use Acorn again and will recommend to everyone!

Stacey · 28 March 2023