King and Chasemore reviews

★★★★★ 1/5

Google

If I could give King and Chasemore Lettings no stars I would. They “managed” our property in Midhurst for several years and even before COVID was the excuse for everything, we had to remind them every time about property inspections, confirmation that the tenant had swept the chimney annually (as per tenancy agreement), rental arrears and issue of rental statements. At termination of our agreement, it took several reminders from us to confirm that the deposit they held had been transferred and keys returned. In fact, we were “managing” the property more than they were. We also have a let property in North London and as a direct comparison to King and Chasemore I would not hesitate in giving the London agents 5 stars for their excellent service.

Caroline · 18 June 2022

★★★★★ 5/5

Google

The company in general was very good and helped us throughout our rental experience. We dealt with Jade who was very attentive and couldn’t have been more helpful.PositiveResponsiveness, Quality, Professionalism

Jonny · 18 June 2022

★★★★★ 5/5

Google

Sharon has been fantastic in helping me secure a rental property . Each step has been explained to me in a professional but friendly manner. I can’t fault the service I have received and if I could give more than 5 stars I would .

Jacqueline · 18 June 2023

★★★★★ 5/5

Google

Brilliant service from Tony and Brooke in Lettings. Found us our new family home, supported us throughout the process from start to finish, always available at the end on the phone for questions. Made sure the house was cleaned and decorated before we moved in. Definitely recommend.

Kayleigh · 18 April 2024

★★★★★ 5/5

Google

Sharon provides a very friendly and thorough service from first viewings to dealing with all our tenancy enquiries. Especially dealing with urgent matters without delay. We feel very well looked after by King and Chasemore and because of their excellent personal and professional service would always go back to them. Sharon has made our recent move a great joy. Fabulous.

Marie · 18 June 2023

★★★★★ 1/5

Google

I have used this agency for several properties. Things seem to be going downhill in the past few years, deadlines are never met, maintenance issues are slow to be managed, property visits are rarely conducted. Always an excuse or colleagues pass the buck. I have to chase every aspect of our rental. Be cautious.

Jo · 21 October 2023

★★★★★ 1/5

Trustpilot

Chichester branch

Chichester branch. Terrible customer service, clearly more about the money rather than advising as to what would actually result in a quick sale. Was told a potential viewer was "a bit bonkers" and was more or less forced out of our home 15 mins before another viewing as they had turned up early. Wasted 3 months. And now, despite REPEATED requests, they still can't pick their board up (even though we have sold via another agent). AVOID. AVOID. AVOID.

Dean · 22 March 2024

★★★★★ 5/5

Google

Superb service from Keith from the very start, right through to completion. His highly proactive approach found a buyer before the property even went onto the market, at the top price expected. He kept us fully informed at all times and gave an exceptional experience. I highly recommend.

Paul · 18 February 2024

★★★★★ 5/5

Google

Sharan was beyond amazing, thank you for everything

Caleb · 18 June 2023

★★★★★ 5/5

Google

Jade West was hugely professional, great with follow up and friendly. Highly recommend her and her agency.PositiveProfessionalism

Stephanie · 18 June 2022

★★★★★ 1/5

Trustpilot

We had a disappointing experience with…

We had a disappointing experience with the way our application was handled by Amelia.

Selin · 30 March 2026

★★★★★ 5/5

Google

I had the best service from Tony and Brooke! Nothing was no problem, reassured, honest throughout the whole process! I will be forever grateful for them. Thank you! Extremely professional and down to earth! I would highly recommend King and Chasemore

Nicola · 18 April 2024

★★★★★ 5/5

Trustpilot

Great experience and instant response!!

I recently had the pleasure of working with Victoria C. (and someone else who I can't remember) for a property valuation, and I must say, the teams service exceeded all expectations. From the moment we began the process, Victoria demonstrated exceptional professionalism, attention to detail, and an impressive depth of knowledge about the property market.

ADeen · 26 January 2025

★★★★★ 5/5

Google

The team here are wonderful. Jade especially has been absolutely fantastic in helping me in my search for a rental property. She has been nothing but kind, understanding and the only agent to have bothered to be proactive in searching for a property for me. Nothing but praise for her. She is a credit to the team, I would highly recommend.PositiveResponsiveness, Quality, Professionalism

Lily · 18 June 2022

★★★★★ 5/5

Google

I have been dealing with Jade in the Lettings Department and she has been both professional and caring for the past few months. Nothing has been too much trouble for her, and she’s done everything possible to find me the right home. Nothing has been too much trouble for her. I wouldn’t hesitate to recommend this estate agentsPositiveResponsiveness, Quality, Professionalism

Liz · 18 June 2022

★★★★★ 1/5

Trustpilot

Cowboy outfit

Cowboy outfit. Found a property we liked, and was bidding against another buyer. They asked for best and final offers, which was fine. We were told we won the bidding process, but because it was so close, they re-opened the bidding, we then increased our offer again and one the second round. All fine, but annoyed with the re-opening of the bidding, within a day we gave all the info/id for background checks, instructed a solicitor and surveyor and applied for a mortgage. Then a week later the called to say that they were now offering the house to the other party (They were agents acting for their corporate team, so effectively agents and vendor)

Toby · 4 July 2023

★★★★★ 5/5

Google

Andy and Robyn were very knowledgable and efficient. Ensured the process to rent ran smoothly. Great team and friendly.

Zara · 18 June 2020

★★★★★ 1/5

Trustpilot

Never Again

Absolutely unprofessional services (from a homeowner point of view). Lack of responding to messages (some of which were urgent in my opinion), vague communication with answering questions, and money being taken before things are even completed. This company was great 25 yrs ago but things have definitely changed. Such a shame that they are able to get away with such criminal behavior.

L · 10 June 2024

★★★★★ 5/5

Google

Absolutely first class service from Brooke and Tony , highly recommended no hesitation in recommending,in your next property move, keep up the excellent work 👍 …

Rod · 29 June 2024

★★★★★ 5/5

Google

Wonderful experience with Tony and Brooke. They are both great and very efficient, friendly, kind and very helpful. Would highly recommend.👌🫰🏻 …

Nella · 18 May 2024

★★★★★ 5/5

Google

This letting agency is doing excellent work and expeciallly branch manager and other staff are awesome...thank you so much for your effort...May god bless you.. abundantly

Shone · 18 February 2024

★★★★★ 1/5

Trustpilot

Awful service

Asked them to visit, value and discuss a sale. They failed to provide what was requested and generally came across as slippery. After telling them I wasn't interested and requesting removal from their database they have continued calling me for years.

Zed · 27 September 2024

★★★★★ 5/5

Google

Tony & his team were so helpful helping us move & sorting things out with landlords abroad, highly recommended 🙂 …

Shelagh · 18 February 2024

★★★★★ 5/5

Google

Me and my partner have had a brilliant experience renting through King & Chasemore Midhurst. From the viewing to the final key collection it has just been amazing. Highly recommend.

Aidan · 18 June 2023