Trusted Agent profile · West Sussex

Greenaway Residential Estate Agents and Lettings Agents West Sussex reviews

★★★★★ Excellent

237 reviews across 2 platforms

Boscobel House, 109 High Street, Crawley, West Sussex, RH10 1DD

Greenaway Residential Estate Agents and Lettings Agents's office in West Sussex, at Boscobel House, is rated 4.8 out of 5 across 237 reviews on two platforms, including 229 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

229

Reviews on Google

This office

Facebook logo

5.0 / 5

8

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Greenaway Residential Estate Agents and Lettings Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the West Sussex office, from every platform, shown as written. First names only.

5/5

Google

Recently I had a genuines experience at the Greenaway Residential Estate Agency. I have never heard about the agency before but I would highly recommended. From day one Sam was extremely helpful and courteous. He helped to find perfect property to move in. The main thing is he always greeted me with smile and welcomed me at all the times . Simon one of the agency manager was extremely efficient and helpful dealing with difficult situation with a previous agency. They both delivered one of the most special and memorable experience. An inspiring customer experience is the link to organization success.THANK YOU VERY MUCH !

Sandra · 21 June 2018

Agent replied · 19 June 2024

Dear Sandra, wow what can I say. Thank you for writing such an amazing and glowing review. I am over the moon the Simon, Sam and the team have been so helpful, efficient and gave such inspiring service. However having been in Crawley for over 17 years I feel like we are Crawley's best kept secret as you have not hear about us before :-) Best Wishes - Darren Greenaway

5/5

Google

I was a tenant with Greenaway Residential for two years. It can't be a better experience with any letting agent than Greenaway. I dealt with Nicky throughout my tenancy. All my requests were promptly addressed to my satisfaction and all the transactions were completely transparent. At the time of vacating the property, Greenaway dealt with me in most professional manner and no undue advantage was taken. I would recommend Greenaway to any tenant. Thanks a lot Nicky & Greenaway for making my stay really memorable.

Ashish · 21 June 2017

Agent replied · 19 June 2024

Ashish, thank you for the glowing testimonial, I hope the move up north went smoothly. I am glad to see Nicky got mentioned and praised so highly so much as she seems to usually have a thankless tasks. Your kind words made us both smile. Once again thank you for taking the time to write about Greenaway Residential. Best wishes, Darren Greenaway.

5/5

Google

Having informed Simon of Greenaway of my intention to sell my apartment in Pembroke Park, he actually found me a buyer, (at the full asking price) within 2 days! Greenaway actually achieved a record price for my Howlands Court apartment, ------ £16,500 higher than any previous sale! I was very impressed with the teams attention to detail, with no enquiry being too much trouble for them. All round, a very professional, (but friendly) service from Simon and his team, and an excellent result. I would have no hesitation in recommending Greenaway for first class service.

Steve · 21 June 2017

Agent replied · 19 June 2024

Thank you for this glowing testimonial and all of your kind words. I am so glad that the team did so well not only providing a friendly and professional advice but also with achieving such asking price. Kindest regards, Darren Greenaway.

5/5

Google

We highly recommend Greenaway Residential Estate Agents & Letting Agents Crawley Everybody knows how dificult could be finding a good place and the renting process in the UK, after months struguling we were bless finding Greenaway on our path and now we are happyly settle in our new home, without Ross's help, Lisa and Marie nothing would have been possible. Very helpful team throughout the process. Very kind and professionals !Thanks again and forever! Katherine and Vannessa

Katherine · 1 November 2024

Agent replied · 8 November 2024

Dear Katherine and Vannessa, thank you ever so much for your glowing review! We are absolutely thrilled to hear about your positive experience with Greenaway Residential Estate Agents & Letting Agents Crawley. Finding a home can indeed be a challenging journey, and we're delighted that our team, particularly Ross, Lisa, and Marie, could assist you in securing your new abode. Your kind words about their professionalism and support truly warm our hearts. We take great pride in providing exceptional service, and it’s wonderful to know that we could contribute to your happiness. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you all the best in your new home, and thank you once again for your heartfelt recommendation! Best wishes - Darren Greenaway

5/5

Google

My husband and I recently moved into a property managed by Greenaways. The experience was fabulous. We had a tight timeline regarding our move in date and Greenaways went out of their way to ensure finalisation for our preferred date. Greenaways finalised all documentation regarding debit order instruction , water bill and electric bill transfers. We were given lots of information regarding steps we needed to take regarding our move. I would recommend Greenaways as a good real estate agent.

Roshen · 21 June 2016

Agent replied · 19 June 2024

Dear Roshen, Thank you for writing the Google review, I am so very happy that the team were able to get you and your husband into your new home within your time-scale. I am also glad that the team were so helpful and hope they will continue to deliver the high level of customer service that we have been trying to achieve. Once again thank you for your time, effort and kind words. - Darren Greenaway

5/5

Google

Well so far I have nothing but praise for these guys! I had a property I wanted to let and I asked them to take a look for me. The property was on the market and appeared on the internet the same day that I signed up with them. The next morning I had a call to arrange two viewings and the property let that day! Simon has been really helpful and has kept me up to date with all proceedings. He 'thinks' like I do and that is a huge bonus. I'm looking forward to renting my property through Greenaway.

Hels · 21 June 2016

Agent replied · 19 June 2024

Dear Mrs Napper, The team so far have been quite impressive. I hope the referencing process and check in go equally smoothly, which I am sure they will. The team of course will keep you fully updated until the new tenants move in towards the end of the month. Thank you for the glowing testimonial and kind words. - Darren Greenaway

5/5

Google

We have been working with Greenaway Lettings for a few years now regarding the rental of our studio flat. It is so refreshing to work with such a friendly, down to earth team - nothing is too much trouble. Sam in particular has always been a tremendous help and really cares and takes the time to understand the 'tenant/property' fit. Service second to none with good terms and a friendly face or voice always available! Thanks as always Sam and team. Lisa & Nick Dutfield.

Lisa · 21 June 2016

Agent replied · 19 June 2024

Dear Lisa & Nick, thank you for the very positive review and ongoing custom. You have made Sam's day with your kind comments and I am not sure when he will stop smiling. - Darren

5/5

Google

I had specific needs for the place we needed to rent (i.e. Ground floor, easy access) as my Mom is in a wheelchair. I saw the perfect place on Rightmove on Friday evening, called Greenaway Residential on Saturday morning for a viewing and knew I had found a great place for my Mom and I to live by 2pm that day. Signed some papers with Simon, who was really friendly and helpful, especially as it was our first time renting. Dealt with Sam after that, who was just as great, so kind and helpful. He went above and beyond to expedite our paperwork as we needed to move in by a certain date. Despite being relatively new to the country, everyone at Greenaway did their level best to help us make our dreams come true. Nicky is also wonderful... from the moment I met her in person when I paid our deposit to move in, right up until now when she helped us renew our lease for a second year. An absolute pleasure to deal with. Could not recommend Greenaway Residential highly enough. They're amazing!

Carol · 21 June 2016

Agent replied · 19 June 2024

Dear Carol, wow reading this review has made my day. Firstly I am so happy that you have found the ideal place and secondly that the team were so helpful and friendly. It is really appreciated that you have taken the time to write such a warm and glowing review. I hope you are happy in your new home but if there are any issues please let us know. Kindest regards, Darren Greenaway.

5/5

Google

Best estate agent I've experinced. Simon and his team really go above and beyond making things far less stressful. This is a real service (unlike other places) and i would be happy to use it again. Highly recommend, thank you!

Mo · 20 April 2024

Agent replied · 19 June 2024

Dear Mo, thank you for writing the five star review, it is really appreciated. We are sorry that the property you were buying came back with an adverse survey, meaning you were unable to proceed with the purchase. I am glad that regardless of this, you are happy with the team and would be happy to recommend them to other people. They are also here to help you in the future. Best wishes - Darren Greenaway

5/5

Google

Greenaway Residential have been amazing in supporting me with the purchase of my first property. The services provided by Simon was fantastic. He was always available for a call, or an email, and he really went above and beyond all the way through the process. Highly recommend!

Nikki · 22 November 2023

Agent replied · 19 June 2024

Dear Nikki, thank you for taking the time to write the five-star review, it is really appreciated. I hope you will be very happy in your new home, the gardens there are amazing. I am glad that Simon and the team went above and beyond, and that they kept you updated throughout the process. If we can be of assistance to you in the future, please do not hesitate to contact us. Best wishes - Darren Greenaway

5/5

Google

Best estate agent I've experinced. Simon and his team really go above and beyond making things far less stressful. This is a real service (unlike other places) and i would be happy to use it again. Highly recommend, thank you!

Mohammed · 12 April 2024

Agent replied · 8 November 2024

Dear Mo, thank you for writing the five star review, it is really appreciated. We are sorry that the property you were buying came back with an adverse survey, meaning you were unable to proceed with the purchase. I am glad that regardless of this, you are happy with the team and would be happy to recommend them to other people. They are also here to help you in the future. Best wishes - Darren Greenaway

5/5

Google

Very transparent letting agent. The team was extremely helpful. Emily was the lady that was dealing with us and I must say she is super professional and very friendly always willing to help.Greenaway Residential was the ONLY letting agent in Crawley to help us finding a home. I never write reviews but this letting agent deserves it. If you want peace of mind... Just go with them.PositiveResponsiveness, Quality, Professionalism

Nabil · 20 June 2021

Agent replied · 19 June 2024

Dear Mr Raisouni, thank you for taking the time to write this review and wow what a review it is. We strive to achieve a friendly, professional and transparent service which our customers can trust and rely on. We hope you will be very happy in your new home, if we can help again any time in the future please do not hesitate to contact Emily or any member of the team. Best wishes - Darren Greenaway

5/5

Google

We had heard positive reviews of Greenaway when looking to sell our flat, and we were not disappointed. The process of buying and selling a house is extremely stressful but Greenaway were brilliant in reducing that stress by keeping you updated on the progress with the sale/purchase, and were excellent at communicating with the solicitors, buyers and other agents in the chain. I would highly recommend them. Thanks to Simon, Ellie and Sam for all your hard work!

Hannah · 29 August 2016

Agent replied · 27 August 2024

Dear Hannah. Thank you for your kind words, I am very glad to see such praise give to the team. I am also very happy that not only did we achieve the results that you wanted but managed to do it whilst reducing your stress. We hope you will be very happy in your new home come moving day. - Darren Greenaway.

5/5

Google

We had heard positive reviews of Greenaway when looking to sell our flat, and we were not disappointed. The process of buying and selling a house is extremely stressful but Greenaway were brilliant in reducing that stress by keeping you updated on the progress with the sale/purchase, and were excellent at communicating with the solicitors, buyers and other agents in the chain. I would highly recommend them. Thanks to Simon, Ellie and Sam for all your hard work!

Reuben · 21 June 2016

Agent replied · 19 June 2024

Dear Hannah. Thank you for your kind words, I am very glad to see such praise give to the team. I am also very happy that not only did we achieve the results that you wanted but managed to do it whilst reducing your stress. We hope you will be very happy in your new home come moving day. - Darren Greenaway.

5/5

Google

I have had occasion to use the services of Greenaway Residential on numerous actions over recent years. I can honestly say that they have never missed a beat in dealing with any issues that have arisen. I have no hesitation in …

Richard · 16 November 2025

Agent replied · 19 June 2024

Dear Richard Thank you for your outstanding feedback. We are thrilled to hear that you have … More

5/5

Google

I have let my property through the team at Greenaway Residential Estate Agents through their East Grinstead branch and have been very pleased with the quality of tenants they have found for the property. As I have been based overseas for …

Lord · 16 November 2025

Agent replied · 12 November 2025

Thank you for your wonderful review! We're thrilled to hear that you’ve had such a positive experience with our team at Greenaway Residential Estate Agents. It's great to know that our efforts in finding quality tenants and representing … More

5/5

Google

We have recently moved into a Greenaway property and we have been really pleased with the service we have received. When we were looking for a property we had excellent communication with the agents, in particular Sam. They always replied in good time and went out of their way to negotiate between the landlord and us to get us the perfect house. Now we have moved in we are still very happy with them and the property.

Louise · 21 June 2016

Agent replied · 19 June 2024

Dear Louise, Thank you for taking the time to write this review your kind words are greatly appreciated. I am glad that the team were and are still being helpful and you are happy in your new home. Any problems please do not hesitate to contact us. - Darren Greenaway

5/5

Google

First class from Simon, Raj and Darren. Simon and Raj's dedication to get my sale completed was amazing. I had a few problems with my conveyancing and Darren stepped in to assist, he escalated my case and got things moving along for me. Cannot fault these guys and I would recommend them for Sales and Purchases 100%. Thanks Darren, Simon and Raj for your 1 class service, you've been brilliant!

Natalie · 20 June 2020

Agent replied · 19 June 2024

Dear Natalie, well what can I say, it has been a journey but we got there in the end. The team worked hard to get this sale over the line and your kind words are very well received. Thank you for taking the time to write such a glowing review, it is really appreciated. Should you need our services again in the future for whatever reason it will be our pleasure to help. We hope you will be very happy in your new home. Best wishes - Darren Greenaway

5/5

Google

Great Service from Ross! I purchased my first property through Greenway Residential and Ross made the whole process easy and have us good advice and help throughout the whole process. I’d definitely recommend this agency and would be happy to use them again in a few years!

Zak · 25 July 2023

Agent replied · 19 June 2024

Dear Zak, thank you for taking the time to write this wonderful five-star review, your efforts are greatly appreciated. I am glad that Ross and the team made the whole process easy for you to buy your first property and you feel happy to recommend Greenaway Residential to other people. We look forward to helping you again in the future, but in meantime we hope you will be very happy in your new home. Best wishes - Darren Greenaway

5/5

Google

Greenaway Residential in Crawley have been taking care of my property for the past 16years. From taking care of the rentals to the Maintenace on my property. All services are carried out professionally, speedily and without exorbitant costs. Thankyou Simon and the team!

Annette · 23 September 2023

Agent replied · 19 June 2024

Dear Annette, thank you for taking the time to write the five star review. I cannot believe it has been sixteen years that we have been looking after your property, time certainly flies. I am pleased that Simon and the team continue to serve you so well. Best wishes - Darren Greenaway

5/5

Google

Greenaway were very informative and made everything super easy from start to finish, thank you Ross and the team for all your help.

Ricardofunnell · 26 September 2024

Agent replied · 8 December 2024

Dear Ricardo, thank you for your kind words! We’re delighted to hear that you found our team, especially Ross, informative and that we made the process easy for you from start to finish. Your satisfaction is our top priority, and we’re glad we could assist you. Best wishes - Darren Greenaway

5/5

Google

I can't praise Greenaway Residential too highly. Simon Brown was helpful and courteous from the start in helping me to sell my flat. I had immediate viewings and a buyer was found in less than a week. Nothing was too much trouble for Simon and his team. They were professional, helpful, knowledgeable and supportive right through from start to finish. I would have no hesitation in recommending them to anyone.

Garry · 21 June 2018

Agent replied · 19 June 2024

Dear Garry, congratulations on your recent completion and thank you for such a glowing review. Your kind words are really appreciated and I am so glad that Simon & the team performed so well. I hope you and your partner have a long, happy and loving future together. Best wishes - Darren Greenaway

4/5

Google

I would like to thank Greenaway Residential, and especially Simon, for the on-going support since purchasing my flat and for the assistance provided when needing to give access to contractors to carry snagging work. The road to becoming a first time buyer has been bumpy but Greenaway's help has been valuable. There's still some ironing out to do at the property but I hope that will be sorted soon.

Rebecca · 21 June 2017

Agent replied · 19 June 2024

Dear Rebecca, Thank you for taking the time to write this testimonial your support is greatly appreciated. Fingers crossed for you getting the last of the issues sorted at the apartment, if the problems persist you know where we are. Best wishes, Darren Greenaway.

5/5

Google

Simon and his team have been fantastic from start to end. Always at the end of the phone if I needed any help and advice and also supported me in arranging a solicitor and filling out the paperwork. Greenaway had my flat online and marketed on the same day, my first viewing two days later and the flat sold within a week. Polite, friendly and professional team. Highly recommend!!

Carl · 21 June 2017

Agent replied · 19 June 2024

Dear Carl, did it take the team that long to find you a buyer? I must have words with them to raise their game. Thank you for taking the time to write such a warm and glowing testimonial about the team, results and service you recieved. I am glad the team produced such a five star service for you. Once again thank you for your kind words. Best wishes, Darren Greenaway

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Read Greenaway Residential Estate Agents and Lettings Agents's Google reviews

Questions about Greenaway Residential Estate Agents and Lettings Agents West Sussex

Has Greenaway Residential Estate Agents and Lettings Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Greenaway Residential Estate Agents and Lettings Agents, Crawley won Trusted Agent.

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