Greenaway Residential Estate Agents and Lettings Agents West Sussex reviews

★★★★★ 5/5

Google

Excellent customer service! As soon as I called Lisa How about a problem with the washing machine in the property we rent, she was on it. She sorted out the issue in a matter of minutes! I am so pleased with the quick service I received from Greenaway residential and especially Lisa! I highly recommend them!

Slavena · 15 June 2024

★★★★★ 5/5

Google

Lisa went above and beyond to sort out my issues with the local council, and I can now rest easy - highly recommended.

Trivass1963 · 10 August 2025

★★★★★ 5/5

Facebook

I am delighted to write this review for Michael, who recently helped me secure a property and guided me through the referencing process. Michael was incredibly helpful, kind, and hard-working, consistently going the extra mile to assist and ensure a successful outcome. It comes as no surprise that he has been promoted to manager. In the past few weeks, I have dealt with many letting agents, and it has not always been a pleasant experience. However, Michael stands out as a stellar example of fantastic customer service. He is not only kind but also smart and innovative, willing to make a few extra calls to get things done. Darren, the owner, made an excellent decision in promoting him, as Michael creates a positive atmosphere for the entire office. Carlos, who also works there, is very kind and helpful as well. Unlike many other agents on the same street, there is no attitude or patronizing behavior from either of them. The property rental market in East Grinstead is tough, but with Michael, you are in safe hands. He could easily train the rest of the town on how to conduct business professionally. This is the second review I have written for Michael; the first was almost four years ago. Thank you very much for your professionalism. It’s evident that you have helped many other tenants and have received excellent reviews for your work.

Kasia · 17 July 2024

★★★★★ 5/5

Google

I've rented with Greenaway Residential for just on 10 years! with their Crawley branch - Nicki and Simon were my first contacts and have been great with my tenancies throughout the years. To now just completing on my first home (with their help and expertise) with their branch in East Grinstead with Mr Greenaway himself - cant thank them enough for everything they have done.

Nicki · 20 June 2023

★★★★★ 5/5

Google

I recently contacted Greenaway to conduct an appraisal on my property ahead of putting it on the market for rental. Simon was very professional, clear with the information and was able to do it same day for me. I was very impressed and decided to let Greenaway do the letting for me. Literally by the next day, it was done and off the market again with a tenant ready to move in asap! I was kept up to date regularly with emails and Emma helped me with the paperwork. On the day for checking in the new tenant, Rebekah did introductions, handled payment and paperwork and made everything so easy. The whole process was effortless and I highly recommend this company.PositiveResponsiveness, Quality, Professionalism

Otto · 28 August 2021

★★★★★ 5/5

Google

Ross went above and beyond to help us sell our property in Crawley while we were living overseas. He made what could have been a very stressful process so smooth and easy, and really went the extra mile to help us out and keep the process running smoothly. His communication was prompt, helpful and very sympathetic to our situation. Can't recommend him highly enough!

Simone · 20 June 2023

★★★★★ 5/5

Google

Simon was excellent and highly professional throughout the process of selling our maisonette. He always followed things up and communicated promptly with the buyer, the solicitors and ourselves to keep things moving forward. The photos of the property that he took were better than I had expected. Thank you very much Simon for all your help and hard work.

Martin · 23 October 2023

★★★★★ 5/5

Google

its hard to comprehend just how great Greenaway Residential were with helping me secure my new property. I met Emily on Saturday for my viewing and by Wednesday i had passed my referencing and got the keys on Friday. Efficient, Professional, Diligent and Capable. Emily was on point for the very start and had the ability to back up her confidence. I cannot rate this company in a higher stead then i currently do. I'm amazed that in less then a week i went from viewing to moving in. A vast majority of the so called established names in lettings still haven't got back to me and the ones that have have been told I've already got a moving in date. Excelled all expectations and I'm eternally grateful.PositiveResponsiveness, Quality, Professionalism, Value

Dan · 20 June 2021

★★★★★ 5/5

Google

Re: Emily Emily, I feel that you could not have dealt with us and the letting procedure any more diligently It certainly has made, what could be a potentially very stressful situation, a very positive one Simon, you have an exceptional staff member in Emily, who has been thoroughly professional, efficient and extremely quick in answering the phone, sourcing answers to queries, keeping us informed of her actions and providing information and documentation Re: Michael Also, huge thanks to Michael for his foresight, flexibility with regards to the viewing and support to secure this letting for us To: Simon This is our first experience dealing with Greenaway Residential and we are hugely impressed Thank you and your TeamPositiveResponsiveness, Quality, Professionalism, Value

Raymond · 28 August 2020

★★★★★ 5/5

Google

We brought our cottage from greenaway, and dealt mainly with Ross and simon, who kept us up to date with the whole procedure, always having the time to help us, A big thank you also has to go to Sylvia, who went out of her way helping us with some legal paperwork.🌹 We highly recommend Greenaway to everyone. THANK YOU! X

Andy · 6 August 2025

★★★★★ 5/5

Google

The 3 of us were all unanimous with how we feel about Greenway Residential and our agent , Nicola Hendy. We have been looked after since day 1 of viewing the property right up until we left. Nicola has been supportive, friendly, had great communication and always handled everything with professionalism. There has never been an issue which has made for a pleasant rental term. Whilst moving on, the 3 of us have all said : can we please have Nicola again for all our future properties!!! She is a great asset to a good company. Thanks to Nicola and Greenway for having us!! Gabriella, Fabio and Nikki and the 2 fur babies, Athena and Duenan.

Gabriella · 20 June 2020

★★★★★ 5/5

Google

Its been a very good experience past years dealing with Nicky & Greenaway Team . Nicky is very polite and professional and always resolves any property related issues efficiently, because of which we lived there comfortably. Now we have bought our own house , even during vacating , we were treated and dealt professionally within the time frame . We didn’t have any hassles to claim our deposit everything was handled with priority by Nicky . I will definitely recommend Greenaway , they really care for the customers and their wellbeing . With lots love Santosh Jadhav & Razia Wilfred

Wil · 20 June 2020

★★★★★ 5/5

Google

Recently sold my house via Greenaway residential. It was initially with a competitor and was on the market for approximately 2 months. It had several viewings however no offers. Greenaway had the property marketed with them for only a short period. They accompanied every viewing unlike the other agent and successfully sold the house. After the offer had been accepted all correspondents were dealt with expeditiously. All in all my dealings with Simon and Raj were all very positive. Thank you Greenaway Residential

L · 20 June 2020

★★★★★ 2/5

Google

I rented a house with Greenaway Residential for two years. I continue to have nothing but good things to say about Simon, always very friendly, professional and ready to help. Everything was fine in the beginning, really helpful when we sign the contract and help us with the references and kept us informed. Throughout these two years we had several problems. When something in the house needed to be fixed it did take a while for them to send someone, I understand in this situations it also depends on the landlord but the communication could have been better. My experience with Greenaway started to decline when the landlord decided to sell the flat and we started to feel a huge pressure to allow all the viewings no matter the time which was difficult since me and my housemate both work as cabin crew and we have different schedules than a normal job. They were not understanding nor helpful. We sent emails notifying them of the weeks we couldn't have viewings but it happened that someone came anyway without informing us. Another similar situation happened when they booked a viewing with a potential buyer and no one showed up and asked us if it could be my housemate showing the house to the person. The worst thing that happened was when Raj decided to go to our flat for a viewing, without our confirmation, when we previously said we did not want any viewings without one of us present, and after that he locked the house using the wrong door lock so when I came back from work I couldn't get inside my house. Fortunately Simon was available to help me. We never got an apology from Raj and even later on we was never pleasant on his emails. At the end of the tenancy they continued not being flexible or understanding at all. Even returning the keys was a problem since they kept changing the arranged time (three times) even 15 minutes before the scheduled time. I do recommend Greenaway if you are a very flexible person without a job ready to meet all their schedules because they won't try to meet yours, and hopefully you'll be lucky enough not to deal with Raj. It was a shame because I really had high regards of Greenaway after signing the house contract. Unfortunately it only takes one bad employee to tarnishes the reputation of the agency. Overall it was just a very stressful experience.

Sara · 20 June 2020

★★★★★ 5/5

Google

I have recently used Greenaway to advertise and find new tenants for my property. All staff I have deal with, particularly Emily, have been professional, helpful and responsive. The property was advertised on numerous sites with an in-depth description as well as a floor plan and clear professional photos. New tenants were found the same day the property was advised and from start to finish Greenaway have made the process a stress and hassle free experience. I will definitely be using them again in the future and recommend them to anyone looking for an estate agent.

Fern · 20 June 2020

★★★★★ 5/5

Google

Having worked with Simon Brown and his team in Crawley I was impressed with their professionalism and exceptional service they provide to their vendors. If you are looking to sell your home I would highly recommend Greenaway Residential who will give you their best advice and commitment in selling your home.

Sarah · 22 November 2023

★★★★★ 5/5

Google

Greenaways gave 20 of our families a Christmas to remember. To say we were overwhelmed by Darren's generosity would be an understatement. It all started with a call, we actually couldn't believe what we were hearing. Each year, Darren reaches out to families in the local area and gives them a Christmas helping hand by way of a hamper. It took a few days to sink in, we phoned back to check it was as genuine as it sounded and that was it, the elves got to work, families were contacted and then sleighs were loaded! 20 of our families received a Christmas without worry, they could enjoy the festivities. Darren is a kind and generous man who is very community minded. We need more people like him in our community, just imagine how many more families could be helped! His staff went above and beyond to make sure Christmas went without a hitch. We thank you Greenaways, our sleighs are being spruced up for this year! Sara McWilliam Oriel High School

Sara · 21 June 2019

★★★★★ 5/5

Google

I found that Simon and the team were very helpful. They replied to queries promptly and I felt went the extra mile when the process hit a bump in the road. A little disappointed that the recommended conveyancing firm -JS Law were so dreadful. Shop around for a conveyancing firm; go small and local I would recommend. To Greenway’s credit, and Simon’s in particular, they were instrumental in getting JS Law to get their finger out. I would thoroughly recommend Greenaway but avoid JS Law like the plague

Christopher · 21 June 2019

★★★★★ 5/5

Google

Absolutely brilliant service from Greenaway - we got exactly what price we hoped for our house which was more than we was told by other agents to expect. The sale of the house was quick and efficient - and despite other agents in our chain being unprofessional, unreliable and hard to communicate with Greenaway worked hard to ensure the chain did not fall through due to other high street agents inexperience. And after looking for a new property to buy I can safely say I'll never use an online agent or a high street agents to sell a property. Money very well spent as they worked hard to get their commission which meant we got more money, quicker and less delays and hassle. Greenaway picked up other agents in our chains issues and dealt with everything for all my chains benefit. You really do get what you pay for and I'm glad to have chosen a personal professional agent rather than a big chain. There is much more to selling a house than just putting it online - it requires a lot of background chasing once a sale has been agreed to ensure the chain completes and I'm glad we had Simon and Raj ensuring this was done correctly and quickly.

Aneliese · 21 June 2019

★★★★★ 5/5

Google

I have been letting my property through Greenways Residential for more than 2 years now and I am extremely satisfied by the excellent service right from finding the right tenant to taking good care of my property. Nicola, Simon and Raj are extremely helpful, highly professional and knowledgeable. Simon and team are very helpful on any needs with respect to lettings and property management. I am glad that I got to know about this highly respected and trustworthy team and so delighted that I will be using their services continuously.

Arunan · 21 June 2019

★★★★★ 5/5

Google

I'd like to say a big thank you to Greenaway Residential, particularly to Lisa How for being very professional, easy to deal with and extremely effective in sorting out our issues during first weeks of renting the house through Greenaway Residential. It was an excellent experience far beyond my expectations!

Iryna · 22 October 2025

★★★★★ 5/5

Google

I’m delighted to be writing this review and be able to give Greenaway 5 stars. Lisa and Marie have been nothing short of amazing, so friendly, helpful and over all an amazing addition to a 5* company. I have worked with many estate agents before but Lisa and Marie have ALWAYS gone above and beyond and have always been helpful, cheerful and overall lovely. Keep being the best on the market Greenaway Residential and the team.

Megan · 14 December 2024

★★★★★ 5/5

Google

You only know how good an Estate Agent is, when something goes wrong! I have been fortunate enough to have been dealing with Greenaway on two such occasions. The first, was when our flat was flooded due to negligence by a family above us. They were Greenaway tenants. One phone call to Greenaway and all was put right with apologies from them. On the second occasion, we found ourselves in need of a rental property. We made an appointment to view, and after 15 minutes no-one appeared? We called the office - the agent who made the appointment left the previous day feeling ill and neglected to put our viewing in the diary. Greenaway apologised profusely and IMMEDIATELY sent a member of their team to the property. Again, her first words to us were apologetic. Things go wrong - it's how you deal with them that counts.

Anna · 21 June 2018

★★★★★ 5/5

Google

We were tenants with Greenaway for just over 6 years and only moved out a few weeks ago due to a relocation abroad, that length of time in the same property with Greenaway says it all! It was the first time we had ever needed to rent and coming from abroad at the time, with no real financial connections in the UK, Simon was amazing - He put himself out to negotiate and ensure we were able to secure the rental when other estate agents were really not interested in us as tenants. After moving in, it has been Nicky who has been fantastic throughout the past years - always responding quickly to any little niggly issues we had - and a huge thank you goes to her especially for her patience and help over the years and more recently the advice on the procedure for us leaving the tenancy. As a tenant with Greenaway you are in safe hands - Everything is done by the book, they ensure that there is regular contact every few months to check you have no issues, as well as timely contact from them at the time of the renewal of contracts. Our deposit was held safely with the DPS and on leaving, this has been promptly returned. Thank you for making our experience of renting a stress free experience, I cannot recommend you highly enough to anyone looking to rent in the area.

Anita · 21 June 2018