Every review we hold for the West Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have not willingly been into an Estate Agents for years but after my recent experience with Fox & Sons , Goring I know where to go next time . Excellent service from their staff particularly Ben Dann. I wasn't buying or selling , I'm a first time landlord and I was struggling with some of the paperwork. Ben and his Lettings colleague put me straight. I felt I was being cheeky but after explaining my position they jumped to help me . Very polite , smart in appearance and willing to help. Nothing was too much. I would recommend them in future . Thank you Ben .
Mark · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear about your positive experience at Fox & Sons Goring. Our team, especially Ben, is always happy to assist and make the process as smooth as possible. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe can't thank Jamie enough for his dedication and support throughout our home-buying journey. From the very beginning, he was fully invested in our case, going above and beyond to help us secure the best possible mortgage deal. His knowledge of the market, availability, and ability to explain everything clearly made a stressful process so much easier.
Jamie provided us with transparent and well-informed advice on both our mortgage and insurance options, ensuring we felt confident in every decision we made. Even when we had doubts, he never pressured us but instead remained patient, open, and supportive of our choices.
If you're looking for a mortgage broker who genuinely cares about your best interests, Jamie is the one to trust. We highly recommend him and are incredibly grateful for his exceptional service!
Tyna · 26 April 2025
Agent replied · 13 June 2025
Hello Tyna Ka,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Jamie and how he made your home-buying journey smoother. Your recommendation means a lot to us, and we're grateful for your kind words.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI cannot recommend Alan Blythe enough; when we had our first meeting with Alan back in 2022, we had been recommended to have a chat with him through Fox and sons regarding a shared ownership flat in Brighton. We had been told by other mortgage brokers that our criteria was too narrow and we wouldn’t be able to get anything. Alan has a vast knowledge of his field, and the patience of a saint! He managed to get us into a (fully owned) flat of our own shortly after. We soon found out we were expecting our son, and our family plans excelled slightly. We made another appointment with Alan just to see where we needed to be headed if we ever wanted to upgrade to a house in the future. Once again, Alan came through for us and by selling our flat (which we had improved vastly) we were able to secure a house. The pathway wasn’t straightforward (as it always seems to be for us) but Alan persevered for us with so much patience. He is always calm and nothing is ever too much trouble. He always takes his time to explain every detail, and doesn’t mind explaining things more than once. We are now in our perfect family home thanks to Alan, I still believe none of this would have been possible without his help, none of the other brokers got anywhere close to this kind of help. At the beginning we paid a small fee for a lifetime membership and then pay a smaller fee thereafter for ongoing services when required; this has been worth its weight in gold. Thanks again for everything Alan we are so grateful.
Sarah · 15 March 2025
Agent replied · 12 November 2025
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI went into the West Worthing branch of Fox and Sons for advice about selling a ho-use in another town, many miles away. Lily Ross-Thomas was very friendly and helpful in running through the complex questions and difficult choices I was facing.
Ianto · 17 March 2026
Agent replied · 17 April 2026
"Thank you for sharing your positive experience at our West Worthing branch! We're thrilled to hear that Lily provided excellent support and guidance during your visit. We pride ourselves on delivering top-notch customer service and we appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you Kirsty sheppard at Fox and sons. We have never experienced such diligence, thorough, and spot on service. Kirsty really has made our year start off with a bang. We have a lovely new property, all the paperwork was a wizz ( unlike …
Ray · 17 February 2026
Agent replied · 17 April 2026
Thank you for your wonderful review! We are thrilled to hear about your positive experience with Kirsty at Fox and Sons. Her diligence, thoroughness, and exceptional service truly made a difference. We are so grateful to have her as a valuable member of our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI cannot say enough great things about our experience buying our first house in Hove with Alan Blythe!
He is a very dedicated and knowledgeable Mortgage Service Partner. From the very first conversation, he made the entire mortgage process understandable and answered any and all questions we threw at him, if he didn’t know the answer, he would go to the seller or the relevant department. And call us up /email to let us know
He took the time to really explain but also understand our needs, walking us through every step and explaining each detail in a way that was so clear. (Even if that ment repeating himself a few times - very calmly and genuinely)
What really stood out to me was his dedication to us understanding what was going on and providing exceptional service.
He was always available to answer our questions, offer guidance, and ensure that we felt confident in every decision we made.
There was NO pressure to sign up to their provided lawyers or solicitors, there was no pressure to sign up with Alan for him to represent us in future. (we did sign up with him and I 100% recommended him and his services)
The process of buying our first house was, as you would expect, somewhat stressful, with different things happening and waiting for responses from - solicitors, lawyers and surveyors!
With Alan when we didn’t know what was going on he was transparent, kept realistic expectations and time lines. What was even more positive about this experience was that he was very honest with the not so great things which could happen (time, paperwork, legalities, surveyors etc) but also the positive things! (Mortgage rates, payments, process and solutions if things maybe did go wrong (which they didn’t )
Not only a professional but friendly and impressionable man. He made us feel valued throughout the entire process and not silly for asking all the questions we had!
I truly appreciate how honest he was with every option, and his ability to find a solution that worked perfectly for us.
Thanks Alan,
Genuinely if you’re looking for a mortgage service provider that goes above and beyond, look no further. I wholeheartedly recommend them without hesitation!
Spencer · 17 December 2024
Agent replied · 24 December 2024
It’s really lovely to read another 5* review and recommendation Spencer. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Fox and Sons were really helpful. James was very knowledgeable in viewings and kept me updated on my own sale. Smooth process all round. I will be recommending them to anyone looking to sell or buy.
Hollie · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your positive review! We're thrilled to hear that our team provided you with knowledgeable and helpful service. It was a pleasure working with you and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleDO NOT GIVE THESE PEOPLE YOUR NUMBER! Unless you want to be harrassed forevermore! I purchased a property in May 2021 through this company. Despite me telling them I have no interest in selling...then questioning why they are still contacting me...to outright telling them to remove my number...to then threatening them with reporting their harassment...I have been contacted AGAIN for the 6th time in the last 3 months, nearly 5 years on! I didnt mind the call on the 1st/2nd/3rd anniversary, but now...being called so frequently despite my repeatedly telling them to remove all my details as is my right under GDPR is downright frustrating. Maybe shaming them, will now get the desired response.
Nickie · 17 March 2026
Agent replied · 17 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJamie Turner has been amazing from the start. As a first-time homebuyer, the process felt overwhelming, but Jamie made everything so much easier. No matter how many questions I had, he was always ready to help, whether they were simple or complex. He patiently explained every detail, making sure I understood each step of the mortgage process.
What really stands out is how reassuring Jamie is throughout the whole journey. Buying a home for the first time can be stressful, but his calm and knowledgeable approach made me feel at ease. He kept things moving quickly and efficiently, always keeping me updated on the progress.
Jamie genuinely cares about his clients. He goes above and beyond to make sure I felt confident and supported from our first conversation. I couldn’t ask for a better mortgage broker and I am so grateful to have had him by my side during this important time. If you’re looking for someone who is skilled, compassionate, and trustworthy, I highly recommend Jamie Turner.
Robyn · 25 September 2024
Agent replied · 25 October 2024
Many thanks Robyn for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJamie has been the best advisor we could have ever asked for any issues or problems we have, he is there with the answer! Being first time buyers we had no idea of all the products/different things we needed to do. He made it so simple and easy and we are grateful for his support and willingness to get everything done so quickly even on his days off!
We wish we had more people to recommend Jamie to!!
Ryan · 25 September 2024
Agent replied · 25 October 2024
Thank you Ryan for your wonderful review! We're thrilled to hear that Jamie made your first-time buying experience smooth and stress-free. Your kind words and recommendation mean a lot to us. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI visited Fox and Sons in West Worthing to request some property details and was looked after by a really pleasant and professional member of staff called Kirsty.
From the moment I arrived, she was welcoming, attentive and took the time to understand exactly what information I was looking for. She processed my request efficiently and liaised with her team members straight away to ensure everything was handled correctly.
I was particularly impressed with how quickly I received all the details I had asked for. The communication was clear, prompt and well organised, which made the whole experience straightforward and stress-free.
Overall, I found the service to be friendly, efficient and professional.
A great experience and a credit to the team at Fox and Sons West Worthing.
Peter · 17 February 2026
Agent replied · 17 April 2026
Thank you for taking the time to share your experience at Fox and Sons West Worthing. We are thrilled to hear that Kirsty provided you with friendly, efficient and professional service. Our team strives to make every interaction straightforward and stress-free. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAlan and Ben were very helpful and professional in helping us with our house purchase. They helped the process to be very smooth and I would highly recommend them.
Joy · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words and recommendation! Alan and Ben are dedicated to providing top-notch service and making the house buying process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCouldn’t recommend Jamie Turner enough.
My partner and I already had a mortgage broker in place when we viewed a property we loved which happened to be with fox & sons.
Following a call from Jamie offering his services, we decided to be open to having him at least get us a quote, he came back to us not only the very same day, but also offering us a quote to borrow a lot more than the broker we were dealing with.
Having been so impressed by his communication and proactiveness we decided to switch to him and are so glad we did.
He’s honest, direct, transparent, has a brilliant work ethic and gets things done quickly and efficiently.
Thank you again Jamie, we are so grateful to you and hope the company knows you are a credit to them.
Mathilde · 27 May 2024
Agent replied · 25 August 2024
Many thanks Mathilde Gething for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving stressed a lot over planning to get my first mortgage, and not a lot of prior knowledge of where to even begin, I had a recent opportunity for a discussion with Jamie Turner.
Within a short call, I was taught not only the fundamentals of mortgages and was given a more detailed insight as to how they work, but we were also able to come up with a tailored plan which will allow me to secure my first property.
The conversation was invaluable and is definitely something which I was able to gain a lot of knowledge out of, so I can only thank Jamie again for your time and I will certainly be in touch once I am ready to proceed further!
Aidan · 27 May 2024
Agent replied · 25 August 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Aidan. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe was recommended Jamie to help us with everything to do with our mortgage and we was so glad we used him.
Being first time buyers we had no knowledge or understanding of how the process worked, but with Jamie's hard work he put our minds at ease and was there for every stage of the whole process, at the end of every phone call or email he would answer any questions we had which made it feel so much easier.
I would 100% recommend Jamie and will be coming back in the future!
Thanks for all the hard work!
Louis · 27 May 2024
Agent replied · 25 August 2024
Thank you for leaving us your superb 5* review and recommendation Louis x. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were recommended Jamie to help us through our mortgage application. Jamie has gone above and beyond, he has provided us with valuable advice that isn’t from a “sales” perspective but he has genuine and honest throughout. He has been incredibly efficient and has made the process stress-free and so simple. We would highly recommended Jamie and could not speak highly enough of the service he provides and his authentic yet professional demeanour.
Abi · 23 August 2024
Agent replied · 25 August 2024
Many thanks for your marvellous 5* review and recommendation Abi. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a great experience using Fox and Sons! James and the team were extremely helpful and informative, thank you very much! Would definitely recommend.
Louise · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our team. It was our pleasure to assist you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLovely, friendly team in the West Worthing office. Shoutout to Eleanor, Ben Simons, and Ben Dann who couldn’t do enough for me, always answered queries promptly and provided a professional service throughout. Particularly thankful to Eleanor - would recommend her to anyone who needs advice on the progress of a sale - she gave me prompt updates whenever I needed them and was always happy to help.
Rowan · 25 September 2024
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review and recommendation Rowan. I will of course pass on your kind hearted words to our West Worthing branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience - James was very helpful when I had some questions about a property. I'd happily recommend to anyone!
Theo · 17 February 2026
Agent replied · 17 April 2026
"Thank you for your kind words, we are so glad James was able to assist you with your questions! We appreciate your recommendation and hope to continue providing great experiences for all our customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJames was very kind and helpful, couldn’t recommend fox and sons enough for the service they have given us
Joseph · 17 February 2026
Agent replied · 17 April 2026
Thank you for the kind words! Our team at Fox and Sons always strives to provide the best service possible. We're thrilled to hear that you had a positive experience with us. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlan has been an exceptional mortgage advisor for us over the last couple of weeks. His support and expertise has been absolutely vital and we really appreciate the hard work he and the rest of the team have put in on securing the best possible outcome for us.
Darren · 17 March 2025
Agent replied · 12 November 2025
Thank you Darren for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJames was very helpful and provided impeccable service
Chance · 11 April 2026
Agent replied · 17 April 2026
"Thank you for your positive review, we are thrilled to hear that James provided excellent service. We strive to provide the best experience for our customers and we are glad that he was able to assist you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJamie was excellent through my mortgage process. As a first time buyer I had so many questions which Jamie had all the answers too. He even helped with the negotiating of the house price, saving me £15K! I would 100% recommend Jamie to anyone looking for a well knowledgable, friendly, hard working broker.
George · 25 September 2024
Agent replied · 25 October 2024
Thanks for the excellent 5* review and recommendation George! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the moment we walked in to ask about a property, we were greeted by a lovely welcoming team, they took the time to explain everything clearly and answer any questions we had about buying a property and sales progression and the whole experience. They all made us feel completely at ease
Abbie · 17 March 2026
Agent replied · 17 April 2026
Thank you for your wonderful review! We are so happy to hear that our team made your property buying experience enjoyable and stress-free. Our goal is to always provide top-notch customer service and we are delighted to know that we achieved that for you. Kind regards, Lucy, Customer Feedback and Support Team
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