Trusted Agent profile · West Oxfordshire
★★★★★
305 reviews across 3 platforms
Black Bourton Road, Carterton, OX18 3DN, West Oxfordshire, OX18 3DN
Chancellors's office in West Oxfordshire, at Black Bourton Road, is rated 4.7 out of 5 across 305 reviews on three platforms, including 159 Google reviews rated 4.8.
Every review we hold for the West Oxfordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
A great service being provided by Rosie, nothing too much trouble!
We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.
5/5
GoogleVery professional and helpful team. I cannot fault their service and Steve was amazing in ensuring the smooth sale of my property. Customer service is excellent and they always provide prompt responses to queries. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Ben, for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleExcellent experience with Chancellors Thank you for selling my property
Thank you for your 5-star review! We are delighted to hear that you had a great experience with us and that you were satisfied with the service we provided. If you need any further assistance, please do not hesitate to contact us. We appreciate your feedback!
4/5
TrustpilotHelpful experience
Helpful experience from Tom Taylor especially with processing paperwork once the unfortunately episode of requiring eviction of a tenant who stopped paying rent has been encountered.
We are pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleEverything was made very clear and straight forward.
Thank you Maxine for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the team.
4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
5/5
TrustpilotGreat service provided by Olivia Hesson…
Great service provided by Olivia Hesson - thanks v much indeed for your help & support
5/5
TrustpilotWorking with Katie has made our renting…
Working with Katie has made our renting experience far easier
5/5
Trustpilotjamie woodman
easy to approach and very helpful…
We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it greatly.
5/5
TrustpilotGreat experience
I had two viewings with Adam Cave, he was extremely knowledgable, helpful and accommodating. I would 100% recommend working with him on your next property needs.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotCraig was great
Craig was great, very helpful, very positive
5/5
GoogleKirsty has been efficient, helpful and professional from the start. I can't imagine anyone working harder to get me into my dream home!
Thank you Camilla for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
TrustpilotI had a great experience with Hannah…
I had a great experience with Hannah Rae, she was very professional and patient
5/5
TrustpilotSimona-Maria Rosu customer support is second to none.
I would like to give a shout out to Simona-Maria Rosu who works in property management.
5/5
GoogleA big thank you to Jordan and Kirsty for their help with our property search. They have always kept in touch with suitable properties and have been great to deal with from start to finish.
3/5
GoogleMe & my partner recently purchased our first house with Chancellors and it wasn't the greatest of experiences however it did end well. First of all we had viewing with Simon who we both thought was very unprofessional, rude & had absolutely no idea on any questions that we asked on the first few viewings on the property and whenever we asked him to find out this information, we would never hear anything back meaning we would then have to chase, and chase for answers and would argue with us when we then got through to him. One day we rang to do just that, to find that Simon had moved to another store, we no longer had a main contact at Chancellors and we had no idea who to speak to, when we did finally find out who to contact, they then left in a matter of weeks, we AGAIN didn't know who to contact, we rang up numerous times asking who we need to speak to, at this point Ben took over our purchase, and he was very helpful and answered our queries and helped us in every way we could and he took us all the way up to completion along with the assistance from head office, this ended our experience with Chancellors on a better note, i just wish we had dealt with Ben throughout the whole purchase. For us, Ben has single handedly saved this from being a one star! Ben, Thank you.
5/5
GoogleMe and my girlfriend are first time buyers and weren't really sure of the whole process of buying a house. Liza showed us a couple of properties and was really knowledgable and answered all of our questions. Liza was happy to show us properties at short notice which was very helpful with our work situation and she was very punctual at reply to any emails we sent. We also met Ben who showed us a couple of properties and helped us in the process of making the offer for a property Liza showed us. Ben was very helpful and honest and that helped us with making the correct offer. Simon has also played a big part in our experience with Chancellors as he as been a point of contact since the offer was accepted. Overall our experience with Chancellors and the team at Carterton has been amazing and my girlfriend and I appreciate and thank them for all their help.
1/5
GoogleWe had the worst experience with Stephen and chancelers carterton. At the moment we are submitting a complaint and if not satisfactory will go to the ombudsman. We were told all viewings were vetted. Total joke. 4 out of 7 viewings in 3 weeks were not even on the market.was told no.need for open day. 2 weeks waisted on an offer of buyers who were not on the market. Signed in to 24 week contract without it being made clear. Was told" what do you expect me to do if there is not interest". In 7 days with a bank holiday in middle connells had an open day.10 viewings. 3 offers. 2 were asking price which was 10.000 more than chancellors. incompetent and arrogant. Stay clear. Would give no stars if I could
Hi Andrew, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
TrustpilotJamie has always been very helpful and…
Jamie has always been very helpful and very accessible to help us in our hour of need, responses are always quick with a resolution sorted for us. She is always very cheery and easy to talk to.
5/5
GoogleHouse search completed after registering and looking at many properties we finally settled on one that was not through Chancellors in Carterton. However, having dealt with many estate agents in my time I can honestly say that Liza-Jo Boyce was one of the most pleasant young ladies I have dealt with. She was both professional and personable, she kept to her word calling when she promised and followed up with other potential properties when we decided to pull out of an offer we made. An asset to any estate agency!
5/5
GoogleMy partner and I actually contacted initially on a property but were informed it was SSTC. We dealt with Liza and she took the time to ask what it was we were looking for (very specific requirements) and took my details. Within 30 minutes she had sent me afew properties and one took us to book a viewing on it later the same day. She manage to liaise with the vendor and magically make this happen, good job to. She had great knowlege of the area and the property and showed us around. It went so great we decided to put in a offer late that evening. With a little negotiating the house was agreed to be sold to us and we cannot thank Chancellors and Liza enough. It makes a huge difference when the staff understand what you want and are looking for, then match with your ideal home :) Thank you all X
5/5
GoogleWe are in the process of purchasing a house through Chancellors. After quite bad luck with other estate agents in the area, it was refreshing to find one who seemed to have a ‘nothing is too much trouble’ attitude. We dealt with Liza mainly, who showed us around many houses and some multiple times. She knowledgeably answered all of our questions and had a fast turnaround on anything we needed whilst always staying friendly and cheerful. We also communicated with Ben and Simon, who also seemed very helpful and friendly. Overall, the communication was excellent with the whole team, and we look forward to continuing with our house purchase through Chancellors.
5/5
GoogleI rate Chancellors, Carterton, very highly indeed. Just bought a house through them, and found all staff I dealt with (Simon, Liza and Ben) to be extremely professional and helpful throughout the whole process. Nothing has been too much trouble for them, even post-sale, which is impressive. Ben really helped move things along when the chain stalled a little, and his communications have been great at all times. Liza and Simon were very knowledgeable and professional when showing us around a number of properties, and offered follow-up for more detailed questions. I've moved a few times over the years, and Chancellors certainly stand out as having the best service offering that I've experienced to date. Thanks so much to Ben, Simon and Liza!
5/5
GoogleHaving been to various estate agents in the village and surrounding areas it was obvious from the start that Chancellors we’re very professional but more importantly more personal. We dealt with Ben and Simon but mainly Liza-Jo. Liza really understood what we were looking for and helped us find many houses that suited our family. We really felt comfortable to be open and honest and then trusted that she knew which direction to take us. Thank you to Liza for finding our next home, and Chancellors For their fantastic professionalism.
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