Taylors Northampton Sales reviews in West Northamptonshire

★★★★★ 5/5

Google

Really easy process, thanks to Claudin, Joab and John for their help securing the rental property

Jack · 17 November 2025

★★★★★ 1/5

Trustpilot

Avoid this lot like a dose of the clap !

Complete lack of communication and professionalism. Chelmsford branch can’t be bothered picking up their phone in their central Chelmsford branch . Thought I’d use brain and call their other Chelmsford branch . A polite guy answered and explained he couldn’t help but would send my enquiry over to the main branch . Of course , absolutely nothing back . Just plain rude and NOT worthy of myself or yours hard earned cash . Now on the cusp of being homeless so many thanks . If they spent more time on customer care and less on themselves they’d might occasionally pick a phone up or at the very least, email. AVOID as they’re as compassionate and caring as Harold Shipman !

Robert · 3 April 2026

★★★★★ 5/5

Google

Ive been renting with Taylors lettings for the past 3 years. I would recomend to people who like efficiency, timely manners a great customer service, friendly enviroment. Very polite team, supportive will answer all you questions. Especially I am so thankful for Maddy Morin Mady has been a super fabulous on my requests. She has always replied to my emails in no time, guided me through my requests and always been very polite and superhelpful. I would like to say a huge thank you to Maddy, more people with your attitude and work ethic would do miracles. Thank you to all. JustinaPositiveResponsiveness, Quality, Professionalism, Value

Justina · 24 October 2022

★★★★★ 5/5

Google

Just wanted to say a big thank you to Kishan and the team for getting my purchase over the finishing line. I recommend these guys to every person and their dog who need an estate agent in the Northampton area! My purchase was complex and had a few twist and turns on the road to completion, but Kishan and the team were efficient, proactive and courteous at all times. They got the purchase completed and solved all issues promptly, with very little input from myself (exactly what I hoped for!). Communication was perfect with regular updates and regularly pushing the conveyancers to keep the purchase progressing. I couldn't have asked for more from these guys! Seamless from start to finish.

Leon · 24 October 2022

★★★★★ 5/5

Google

Having a few visits from other estate agents, we have decided to put our house on the market with Kishan at Taylors, he has truly impressed us how very sincere and patient was with all of our queries regarding the sale, this was one of the main reason we have went with Taylors over other agents. Kishan has been highly professional & efficient throughout the whole process, he was always keen to assist, answered all our concerns and updated us regularly. Within 2 wks he has sold our house, even though completion was 9 months away he has managed to find a right buyer for us! He has made every effort with all conveyacer parties and went an extra mile by helping us to keep track with our new buy, his helpful attitude has definitely made a difference during the sale.

Monika · 24 October 2022

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/- with not including Solicitors fees it mean you have totally given their pocket- They not charging the property price on commission base - I told them straight away Not satisfied Absolutely Not -

Muhammad · 18 September 2026

★★★★★ 5/5

Google

Wonderful young man called Brooklyn was very helpful with assisting me with my shopping .

Joe · 17 November 2025

★★★★★ 5/5

Trustpilot

Scarlett King from Bank Plain Norwich…

Scarlett King from Bank Plain Norwich branch guided us through our new mortgage. She was really pleasant and very professional. She kept us updated throughout and answered all our queries of which made it so easy. She was always at the end of the phone if we had any queries. I would highly recommend her to anyone.

Debbie · 3 September 2026

★★★★★ 1/5

Trustpilot

this company are self deluding idiots

this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct

QUANO-MAN · 18 March 2026

★★★★★ 1/5

Trustpilot

So we had called up about a property

So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service

Liam · 6 July 2026

★★★★★ 1/5

Trustpilot

Terrible level of service

We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.

Gary · 24 July 2026

★★★★★ 5/5

Google

Big thank you to the Taylors lettings team for assisting me in the letting of my property. Jonathan kept me up to date throughout the whole process with great professionalism. Would recommend!

Mark · 8 April 2025

★★★★★ 1/5

Trustpilot

I am very disappointed

I am very disappointed. At 9:10 in the morning, I called the agency and was scheduled by phone to view two houses. However, when I arrived at the location, I was informed that both properties had already been sold. I would like to point out that I traveled 2 hours one way to get there. This was very unprofessional service, and I definitely do not recommend them.

Greg · 28 May 2026

★★★★★ 1/5

Trustpilot

If I could give less than one star for…

If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.

Haighy · 12 February 2026

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 5/5

Trustpilot

MALTBY BRANCH

From start to finish the team was a fantastic help 👏.. firstly callum who came to value dad's house . Then with Courtney and especially Amy who mostly guided me through the sale ... nothing was to much trouble for them ... and if I needed any advice or help with emails and pdf's they was there to help and assist me in printing them off .. a massive thanks to you all ..

Paul · 25 October 2024

★★★★★ 1/5

Trustpilot

"slimeball" Stephen at WHB Unthank Rd

Stephen at WHB Unthank Rd, Norwich, is slimy, dishonest, unprofessional, unpleasant, rude and all around the epitome of why estate agents are detested.Every single dealing with Stephen Creed was horrible. He made the experience of buying the house with them so deeply unpleasant i wish we had not engaged with them.Stephen - buying a house for the first time is a big deal for people. They don't need a greasy slimeball of a used car salesman type absolutely polluting every single interaction with his poor communication. Just be polite and friendly, it's not difficult, you're not personally invested, so don't be petulent, rude, and combative!Whether it was emails or phone calls, you were utterly appalling at your job. I guess that goes with the territory of being an estate agent - nobody wants you, but we're stuck with you and you know it, so you don't give a damn about doing a good job.I'm sorry for the other people who have to work with Stephen. I can't imagine he's popular in the office if his conduct with clients is anything to go by. if you're thinking of selling you do not want this Wormwood trying to sell your home as he will absolutely represent you in the worst possible light.

M.S · 16 July 2024

★★★★★ 1/5

Trustpilot

Zero effort, zero care

We entered a contract with Northampton branch, Bridge Street, around start of April and immediately after it seems all the team left and a new one came in. After a long time with no information about the process, we had to chase them to be told about the new team and how they were getting their bearings still. We ended up getting an offer and accepted it around August and since then had to continuously chase them to get any updates. Finally exchanged in December. After all the process was completed through solicitors WHB remembered they were missing a fee payment and then decided to actually communicate with us. Funnily enough, until then it was always us going after them. Horrible communication, no care for sellers. Do not recommend at all. Honestly, they made a lot of money with zero effort and zero care.

Virginia · 2 February 2026

★★★★★ 5/5

Google

Aside from needing to go in person to the office, my best experience renting. Joab and his team handled the process professionally and I had a smooth experience from viewing with John to finally moving in. They patiently answered my many questions professionally. Great guys.

Rukayat · 24 August 2024

★★★★★ 2/5

Trustpilot

Not as good as they used to be

Whenever I write a review, most of which incidentally are positive, I try to paint a fair picture. I can be impatient, I know, but there is a lot at stake when buying or selling a propertyI’d start by saying that my first experience with WHB Doncaster was almost 2 years ago. That experience was, I’d have to say, a much more positive experience than my recent one. What has changed over those 2 years?When I first decided to use WHB this time around, first impressions were good - a point I made in an earlier review. However, once the selling process was under way, it was clear to me that either as a result of reduced staffing levels or a change in leadership or structure, communication was not a patch on the 2022 experience. I sold my house very quickly so my comments here are not out of bitterness but just as a ‘heads up’ to potential sellers and buyers. From the photos being taken, I did the viewing, met the EPC agent, met the surveyor acting on behalf the buyer and took the keys into the office. I asked very little of WHB other than to keep me informed of developments. Whenever I phoned the sales line to speak to someone, usually to chase something up, I could be up to 7/8 minutes waiting for a reply with no option to leave a message. It was frustrating enough for me but, if I was prospective buyer, it could have been potentially much worse. I did make this point in one such call when I believe I was talking to someone reasonably senior in the organisation.I was also disappointed when receiving my closing invoice from my solicitor that an additional £55 had been levied onto my bill for anti money laundering checks by WHB even though I’d been assured at the outset that the fixed sale rate I’d agreed at the onset was fully inclusive. When I phoned WHB to challenge this - I received an apology but interestingly, no refund for this amount.To conclude, WHB clearly have a good reputation - well at least for now. My advice to anyone shopping around would be - to shop around. The staff in the office do work incredibly hard; of them I have no criticism but standards and communication, from my experience, have slipped

Paul · 2 July 2024

★★★★★ 4/5

Trustpilot

A fraught experience but WH Browns got it over the line

I given WH Browns 4 stars but without the input of one staff member, Claire, in their Harrogate branch it might have been 2/3 stars. My mums flat in Harrogate had been on the market since October 2021. It wouldn’t sell. Lots of viewers but no offers. We dropped the price on advice from WH Browns from £160k to £130k and eventually sold for £115k. The sale was fraught with a hesitant buyer but Claire kept the thing going and we got it over the line.

Al · 16 June 2024

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 5/5

Trustpilot

WH Brown Castleford Branch.

WH Brown were absolutely brilliant with the sale of my mother in laws House. They came out and did a valuation and discussed our options. We decided to go for a sale in a modern auction. We showed some of the prospective buyers around and WH Brown did some. Every contact we had with the office the staff were professional, friendly and prepared to have a bit of banter. The sale went through without any dramas. Thank you for all your help.

Al · 11 April 2024

★★★★★ 5/5

Google

very satisfied with the service I was provided by Taylor’s Northampton, I enquired about a property local to me and within a matter of days I was welcomed by a very lovely estate agent called Gina in regards to a viewing, she is a credit to the company as it has not even been a full week and I am already due to pick up my keys on the 24th of July with the work she has done on my behalf. I wish her and Taylor’s estate agents the best of luck and would highly recommend Gina to anyone!PositiveProfessionalism

Tom · 24 October 2020