Taylors Northampton Sales reviews in West Northamptonshire

★★★★★ 1/5

Google

Zero Stars. Find a different letting agent !! This letting agency has been so unprofessional. We moved out of the property six months ago and for the entire six months I have been calling and leaving voicemails repeatedly and have been completely ignored. Not a single response. No explanation. No accountability. The day after we returned the keys several packages were delivered to the property. Despite endless attempts to contact them they have refused to grant us access or assist in retrieving our belongings. Holding people’s property and refusing communication is beyond unprofessional and unacceptable conduct. Today I finally managed to speak to a sales agent with the initials Emily M and the experience was appalling. She was rude dismissive and unhelpful. She openly admitted she has only been working there for three weeks yet has already adopted the company’s culture of bad customer service. Instead of helping she brushed off the issue and showed zero interest in resolving anything. This company has no respect for tenants past or present. Six months of silence is not a mistake it is a pattern. If you value basic communication professionalism or being treated like a human being avoid this letting agency at all costs. Once they have the money they want from you they simply stop caring.

Luba · 17 December 2025

★★★★★ 5/5

Google

When I wanted to sell a home I had rented in Northampton a Henry Slade from Taylor’s was there…with some good advice….and with support from their auction arm (IAM SOLD) it was sold within just 12 weeks. The whole process was hassle free….i never had to visit the property again…..they were great. If you need to sell a property on the quick, and as seen, I recommend you approach Henry Slade and his team at Taylor’s in Northampton.

Ian · 9 July 2025

★★★★★ 1/5

Trustpilot

Awful Grantham branch

Awful appaulling service. Put our house on the market to sell with them . Has been a complete waste of time . Awful service hardly any communication ever . I had to do all the chasing never contacted us until we did . I would not bother with this agent . When we signed they also said we are low in staff, the whole process has been a complete nightmare . Awkward really unhelpful staff I would not bother using this branch /agent unless you want to waste your time and effort .Did absolutely nothing they said they would do , shocking service . Can’t wait to get out of the contract we signed with them

Coffeecake · 4 August 2026

★★★★★ 5/5

Google

Big thanks to John and the rest of the team! Move in process was quick and easy, we were kept updated every step of the way.

James · 17 January 2026

★★★★★ 5/5

Trustpilot

Buster at the Norwich office has helped…

Buster at the Norwich office has helped us with getting a new tenant and all that involved. He is a wonderful person, very hard working, thorough , and made life so much better for us as landlords. He explains well and even double checked and caught things we had missed. Very happy with Buster. He is a great asset to your company. I look forward to working with Buster in the future and recommended him highly.

Carol · 14 August 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

The team at Taylors made my purchase very smooth and flawless. A special thanks to Tatenda Chibondo, who was a great help throughout the time.

Jaymin · 17 December 2025

★★★★★ 1/5

Trustpilot

Utterly useless and Unprofessional

We decided to use W H Brown Barnsley after assuming a large established company would work well for us, how wrong were we! 1st viewing neither viewer or agent showed up, no call or explanation. After ringing the office and getting shouted over when trying to speak, we were assured this wouldn't happen again. Next day 2 more viewers again no agent in site, kept waiting for over 40 mins. Rang the office to be told agent was running late, they never came! Fortunately we were within the 14 day cooling off period and after reading the reviews on here we decided to cancel. Next day my husband is getting calls threatening us with court action if we sell to any of the buyers they put forward, bearing in mind we only have there names, no personal details and they never even set foot in the house, which wasn't even listed online yet! Absolutely disgraceful behaviour. When a company is ran solely on making money and hitting targets you know youve chosen the wrong one. Please people DO NOT USE W H BROWN. These reviews say it all.

Vanessa · 2 July 2026

★★★★★ 5/5

Google

I recently moved into a new property via Taylors making it my second property from them and I must say, they have been very professional and supportive during my stay with them. This a big thank you to Claudin and all the professionals at the Northampton office.

MAXWELL · 11 April 2025

★★★★★ 5/5

Trustpilot

Very efficient initial letting service

I've recently rented a property through WHB Norwich from mid August. The process was fairly easy despite all the paperwork required nowadays. Almost everything was done electronically and when I visited the office, each time the service was for practical purposes faultless. The inventory company used seems to have produced an inventory raising a few minor questions/clarifications. So far there is good communication with the Landlord involved.

Non · 14 September 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 5/5

Google

Taylors Sales in northampton have been brilliant. Lots of viewings on our property and we'll organised the team. Big shout out to Tim who has been in contact with us most of the time and kept his eye on the ball. Great estate agent. Thank you to the team for doing a great job 👏 👍 …

Sandra · 19 November 2024

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 1/5

Trustpilot

Hull branch 2 time bad experience

We were happy to rent a property with this company even though this will be our second time losing our holding deposit because of the behaviour of the agent I’m not sure if she took us for idiots but the lady literally wanted to rush us into signing a contract that we’re sent to us in minutes after my husband told her give us a day so that we can go through it with our lawyer she explicitly said it will fall through if she don’t go through with it that very moment take into account that we left the comfort of our home in Huddersfield to go to hull for this viewing this is not the first time we try getting a property from them as I said and our deposit was kept the lady we spoke with on the final day was so demanding and hard to speak to the only time you’re of relevance is when a payment has to be made our first encounter was in Bradford when they wanted us to liquidate all the funds just to prove to them that we can have the property funny thing is when we refused and our deposit was kept by them days after we still got a call about insurance on the very property that we never got in Bradford lesson learned

Abby · 31 May 2026

★★★★★ 5/5

Google

Exceptional service from the team who have been managing our property for a few years. We had some maintenance issues that needed resolving and Helen helped get these resolved for us to get the property back into a lettable condition. We would also like to thank Abi for getting it back onto the market and let out as quick as possible as well co-ordinating on certain tasks with her team to get issues resolved promptly.

Tirup · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 5/5

Google

I had an excellent experience working with Jaob. He was incredibly polite, patient, and helpful throughout the entire process of finding a flat. As a letting agent, he guided me through every step with professionalism and made everything smooth and stress-free. I truly appreciate his support and would highly recommend him to anyone looking for a reliable and friendly letting agent. Thank you, Jaob!

Shakeer · 17 December 2025

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024

★★★★★ 1/5

Trustpilot

I dealt with the one in Leeds and I…

I dealt with the one in Leeds and I must say I regretted! communication was bad and the person I dealt so cold Manager Roxanne ;ignore my calls and I have to call several time to receive an email I had told I would get and when on the phone obviously I was frustrated and I wanted to solve an issue and I asked if I can have someone higher than her and she process to terminate the phone 🥶such a Cold person and a bad customer service ever. I wish I had read the views before I engaged with them, but saying that a lady called Daisy was so polite and kind and professional. They give you a lot of promises and they are after your money guarantee. Avoid

Tzeta · 17 December 2024

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026

★★★★★ 5/5

Trustpilot

Recently bought a property through the…

Recently bought a property through the Sleaford branch. Jack was helpful every step of the way, always answering queries promptly and chasing solicitors when needed. Would definitely recommend them.

Zoe · 14 May 2026

★★★★★ 5/5

Google

Really easy process, thanks to Claudin, Joab and John for their help securing the rental property

Jack · 17 November 2025