Taylors Northampton Sales reviews in West Northamptonshire

★★★★★ 1/5

Trustpilot

There is one in Wakefield which I have…

There is one in Wakefield which I have recently experienced and quite frankly it’s the worst I’ve experienced. They are fine with you calling them but when you email them, they don’t respond and this makes a mockery of the customer which is extremely disappointing. Sometimes I just want to call them and tell it how it is or walk in the branch physically, only problem it’s busy times during the week and weekends….need to step up and improve honestly…..the complaints protocol is woeful and abysmal to say the least. Put this through twice and no joy unfortunately. Terrible….

Shandeep · 10 August 2026

★★★★★ 5/5

Google

Always have the best experience with Taylors Northampton. My latest experience of the management of my bathroom repair works by Helen Brock was nothing short of exemplary. Helen kept me informed every step of the way and I honestly could not have managed the whole project better if I did it myself. I am really lucky to have Helen looking after these matters because she is one of the most reliable and professional people I have had dealings with.

Femi · 8 June 2025

★★★★★ 5/5

Google

I highly recommend James who secured me a mortgage when he had limited options to work with due to my situation. He worked so hard going through all of the options available to me and kept me informed every step of the way. He’s made my whole experience a joy and he makes a perfect cup of tea too!

Justine · 17 December 2025

★★★★★ 5/5

Trustpilot

Dan Barker at Hoddesdon branch

Thank you to Dan Barker and the team at Hoddesdon. The process of buying a property can be stressful, but they kept me informed throughout and were always available to answer any questions or help with any concerns I had. Their communication was excellent, and I really appreciated how approachable and supportive they were.

Elizabeth · 20 September 2026

★★★★★ 5/5

Google

Thank you Shaun , it been a long journey thank you very much to helping me out to buying my flat , every single phone called is returned every single email replied , you made a difficult proses so easy , thank you to you and to your team .!

Emre · 17 January 2026

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 2/5

Trustpilot

Norwich branch- overall the staff have…

Norwich branch- overall the staff have been great especially Ethan, however they have a lot of ‘hidden’ fees and also charge ridiculously high for simple things such as an increase in rent they charged me £300 other companies I have used do not do this, I don’t rate the company at all, there’s a lot of other options available I would suggest shopping around

Jayden · 11 March 2026

★★★★★ 5/5

Google

I don’t usually write reviews, but this one’s well deserved. Outstanding service from start to finish, Tatenda goes above and beyond for his clients. Professional, reliable and genuinely invested in getting the best result. Couldn’t recommend him more, thanks so much Tatenda 🙏 …

Holly · 17 November 2025

★★★★★ 4/5

Trustpilot

Team at Oakwood Leeds will do for me.

Team at Oakwood Leeds were good from start to finish with our sale. Viewings arranged as soon as it was on the market and serious offers received immediately. George, Nathaniel and Ayesha were friendly, polite and responsive throughout and, to be fair, I'm not easily impressed but they worked well with me. No complaints.

Patricia · 15 May 2026

★★★★★ 5/5

Google

**Outstanding Property Manager: Helen Brock** Helen Brock has consistently proven herself to be an exceptional property manager, going above and beyond to ensure both my tenants and I are always satisfied. Her commitment to excellence is evident in every interaction, and her dedication to fairness and mediation is truly unparalleled. On numerous occasions, Helen has stepped in to resolve issues with a level of care and professionalism that is rare to find. She doesn't just manage properties; she fosters positive relationships and creates a harmonious living environment. Her ability to mediate fairly, balancing the needs of both the property owner and the tenants, speaks volumes about her integrity and expertise. What sets Helen apart is her proactive approach. She anticipates potential problems before they arise and takes swift action to address them, ensuring that everyone involved is happy and well taken care of. Whether it's handling maintenance requests with urgency or addressing concerns with empathy, Helen consistently goes the extra mile. In a field where it’s easy to be reactive, Helen’s forward-thinking and compassionate management style is a breath of fresh air. I couldn’t be more grateful to have her managing my property, and I wholeheartedly recommend her to anyone looking for a property manager who truly cares about the people she works with. Helen Brock is a true professional and a pleasure to work with!

Andy · 24 August 2024

★★★★★ 5/5

Trustpilot

Recent sale via Ipswich central branch.

Sold our property recently through the Ipswich central branch. Have to say it was top notch from start to finish. My job involves leading a high performing team, and from dealing with Lil and her team, you can see they have the key ingredients of being a cracking outfit. Very Professional, flexible and pivoted quickly to changing situations, kept to every commitment and followed up everything Also honest where required. Communication was excellent throughout. It was a pleasure to do business with them and would highly recommend. Scott.

Scott · 1 October 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 2/5

Google

My experience was not so great from start as it was really difficult to communicate with them via phone call. However, recently, I’ve had better experience with Helen and Linda. They have responded promptly to questions and issues I have as a current tenant and have been very helpful as well. ***********************UPDATE************************ When moving out, they made unreasonable claims just to not return my deposits. The house was neither cleaned nor in the best condition when we moved in but they wanted to charge us money to fix issues that were pre-existing before moving. They quoted £1246.20. After involving the Zero Deposit adjucticator, I only ended up paying £80 (£30 for broken letterbox and £50 for they claimed was the espense spent for disposing the rubbish which I definitely did but didn't have the evidence to prove so I had to pay). It was an awful experience going back and forth with this. Glad we had all evidence (especially the inventory) to counter their ridiculous claims!

Ayilara · 17 February 2026

★★★★★ 5/5

Google

From the start to the finish of finding my new house, Tatenda has been fantastic. Very informative, transparent and continuously kept me up to date throughout all stages. The commitment Tatenda had for helping me find the perfect property …

Ellis · 17 November 2025

★★★★★ 1/5

Trustpilot

Being lied to and treated like an idiot

At first great but towards the end getting our deposit back was disgusting , being told the deposit scheme people do not have a number and we can’t call them , to finding out we can and they do 15 days later still no despot back , they deducted money for left over furniture at our old house but can’t provide an invoice for this , got promised we would have it back and it’s left there accounts department and we will receive it by 4-6pm it’s now 20:39 and still no deposit back . We have been lied to and been given miss led information by Spalding branch and I find it truly disrespectful 24 calls to there branch over 48 hours 2 voicemails and 3 emails and 72 hours later we finally got a reply .

William · 11 September 2026

★★★★★ 1/5

Trustpilot

Norwich branch

Norwich branch - Unorganised, didn’t send us any information regarding the day our contract starts, no one met us and everyone contacted on the phone kept telling us different information. They sent us a bill on friday to pay and shut over the weekend, didn’t answer our calls on monday morning so couldn’t pay it until they picked up after an hour and a half of calling. We then sat around for six hours before we could even collect the keys.

Lola · 7 September 2026

★★★★★ 1/5

Trustpilot

Please save yourself the heartache and…

Please save yourself the heartache and the frustration and do not use W H Brown Wakefield. In 20 weeks we have had two people view the property, we have dropped the price by £50k and yesterday attempted to call the branch 20 times following 3 email's regarding the termination of our contract with them. This follows appalling communication throughout. We issued formal notification 13 days and have not even had any acknowledgement. When asked what they could do to try and get more interest in the property they decided the best course of action for a bungalow that had been owned by a 96 year old was a TikTok video... not really the demographic that would be interested. We had two properties to sell following bereavements. The other property is sold and completed a week ago and went on the market two weeks after this one with a different estate agent. Today they finally sent a letter and said if we want to let it or put it back on the market to let them know as they would be happy to relist. I on the other hand would rather scream into the abyss.

Carter · 2 September 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Google

Zero Stars. Find a different letting agent !! This letting agency has been so unprofessional. We moved out of the property six months ago and for the entire six months I have been calling and leaving voicemails repeatedly and have been completely ignored. Not a single response. No explanation. No accountability. The day after we returned the keys several packages were delivered to the property. Despite endless attempts to contact them they have refused to grant us access or assist in retrieving our belongings. Holding people’s property and refusing communication is beyond unprofessional and unacceptable conduct. Today I finally managed to speak to a sales agent with the initials Emily M and the experience was appalling. She was rude dismissive and unhelpful. She openly admitted she has only been working there for three weeks yet has already adopted the company’s culture of bad customer service. Instead of helping she brushed off the issue and showed zero interest in resolving anything. This company has no respect for tenants past or present. Six months of silence is not a mistake it is a pattern. If you value basic communication professionalism or being treated like a human being avoid this letting agency at all costs. Once they have the money they want from you they simply stop caring.

Luba · 17 December 2025

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

When I wanted to sell a home I had rented in Northampton a Henry Slade from Taylor’s was there…with some good advice….and with support from their auction arm (IAM SOLD) it was sold within just 12 weeks. The whole process was hassle free….i never had to visit the property again…..they were great. If you need to sell a property on the quick, and as seen, I recommend you approach Henry Slade and his team at Taylor’s in Northampton.

Ian · 9 July 2025

★★★★★ 1/5

Trustpilot

Awful Grantham branch

Awful appaulling service. Put our house on the market to sell with them . Has been a complete waste of time . Awful service hardly any communication ever . I had to do all the chasing never contacted us until we did . I would not bother with this agent . When we signed they also said we are low in staff, the whole process has been a complete nightmare . Awkward really unhelpful staff I would not bother using this branch /agent unless you want to waste your time and effort .Did absolutely nothing they said they would do , shocking service . Can’t wait to get out of the contract we signed with them

Coffeecake · 4 August 2026

★★★★★ 5/5

Google

Big thanks to John and the rest of the team! Move in process was quick and easy, we were kept updated every step of the way.

James · 17 January 2026

★★★★★ 5/5

Trustpilot

Buster at the Norwich office has helped…

Buster at the Norwich office has helped us with getting a new tenant and all that involved. He is a wonderful person, very hard working, thorough , and made life so much better for us as landlords. He explains well and even double checked and caught things we had missed. Very happy with Buster. He is a great asset to your company. I look forward to working with Buster in the future and recommended him highly.

Carol · 14 August 2026