Trusted Agent profile · West Northamptonshire

Taylors Duston Sales reviews in West Northamptonshire

3.1

★★★★★

212 reviews across 2 platforms

38B Main Road Duston, Northampton, NN5 6JF, West Northamptonshire, NN5 6JF

Taylors's office in West Northamptonshire, at 38B Main Road Duston, is rated 3.1 out of 5 across 212 reviews on two platforms, including 68 Google reviews rated 4.5.

Google logo

4.5 / 5

68

Reviews on Google

This office

Trustpilot logo

144

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.

5/5

Google

Just recently completed as first time buyer, buying through Taylors. Tim & Jamie were decent, honest and up front, and I never had to chase anything up. I was dubious to use their in house mortgage advice, but my scepticism was proven wrong as I got much better advice! Same again for conveyancing, you hear bad rumours about using agent recommendations, but the solicitors as promised were excellent and got me through to completion quickly! I hope to be in this house for a long time but if I were to sell I would definitely get back in touch with Taylors.

NEIL · 24 October 2023

1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

5/5

Google

Jamie went above and beyond during a long and complicated purchase. He really pushed from all angles to get the job done as quickly as possible. Thank you!

Ryan · 9 October 2024

Agent replied · 23 October 2024

Thanks Ryan for your amazing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Recently sold my flat, Jamie and Josh were wonderful they updated me all the time and were so friendly to talk to. I had a baby in this process aswell and Jamie was always asking me how the family were which made this sale personal and really lovely. Thankyou guys for everything you’ve done :)

Megan · 24 November 2024

5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

5/5

Google

Taylor has been instrumental during our move, so reliable and the team has been very helpful and patient . Jamie,Tim and especially Jo have been so professional all along and really made this happen for us, I cannot recommend them enough!!

La · 24 October 2023

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I would highly rerecommed Taylors at duston for all your estate agent needs. Jamie and his team sold our home quickly (within 48 hours) and for a fantastic but fair price. They are extremely approachable and helpful guys that really did all they could to make sure the process of selling our property ran smoothly. Thanks Jamie, Tim and the rest! We really couldn't ask for a better service :)

Lynette · 25 October 2018

Agent replied · 23 October 2024

Hi Lynette, thank you for taking the time to leave us with your wonderful 5* review of the great service you received from our dedicated Taylors team in Northampton. It is great to read that the team were extremely approachable, helpful and ensured the process ran smoothly. Best wishes Emma.

1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

5/5

Google

Excellent service by Jamie and his team, kept in touch with us all the way along the process and very patient! Thank you Taylors we would definitely recommend you to other people looking to sell.

Claire · 24 October 2023

Agent replied · 23 October 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

First time selling a house and Jamie was fantastic from start to finish!! Would highly recommend!!

Kelly · 16 October 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation Kelly. Kind regards Lucy, Customer Relations.

5/5

Google

Just sold my Parents house in Duston with Tayors, a big thank you to Tim who was very patient and professional, and helped out lot the technical side of things, thank you again

Ian · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Trustpilot

Lettings management

Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.

Mamun · 27 August 2025

5/5

Google

After two sales that fell through with another agency, I asked Tim at Taylors Duston to market my house. On the very first day, before the property had even been advertised, Tim found me a buyer (who had incidentally also been on the other agents books but they hadn't shown her my property) who has now moved in. The sale took a very long time as it was a fairly long chain with a couple of incompetent conveyancers at the bottom but Tim did all he could to chase up and keep me informed. I would recommend using Taylors

Lorraine · 24 October 2023

Agent replied · 23 October 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Shit company

Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early. The cleaners they had come in stole equipment and didnt do a bloody thing Have the nerve to confirm that my balance was clear and then try and take rent arrears from the account.

Christopher · 14 October 2025

5/5

Google

The whole team was brilliant at helping us get our first home. They made things really simple and smooth by communicating efficiently and making the process really stress free and straightforward. Would highly recommend and would definitely use their services in the future.

David · 25 May 2025

Agent replied · 22 June 2025

Thank you for your kind words! Our team is dedicated to making the home buying process as easy and stress-free as possible. We are thrilled to have helped you achieve your dream of homeownership and would be delighted to assist you again in the future. Thank you for choosing us! Kind regards, Lucy, Customer Relations.

5/5

Google

Jamie and his team were excellent from start to finish. Not only did they excel in the sale of our home, but also went above and beyond helping with issues arising from our onward purchase (For which I can't thank Jamie enough!) We've already recommended them to family who are looking to sell in the near future.

Kitt · 25 October 2018

Agent replied · 23 October 2024

Thank you Kitt for taking the time to leave us with your fantastic 5* review of the great service you received. Best wishes, Emma.

5/5

Google

Fantastic service from the word go. Immediately there were viewings booked before the property had gone out fully online. Jamie was quick to react to the market whilst Tim was able to spring into action at a moments notice to book in viewings. I would highly recommend using Taylors services for your next house sale or purchase.

Zeb · 25 October 2018

Agent replied · 23 October 2024

Thank you Zeb for your great 5* review and fantastic recommendation! It is wonderful to read that you had such a great experience while selling through Taylors, Duston, and that they were able to achieve you viewings so quickly! I will make sure your kind words are forwarded to the whole team. Kindest Regards, Scott

5/5

Google

A massive thank you to the Team at Taylors Duston Branch. Sam has been a huge help with my mortgage application, making the process nice and simple. Jamie is always particularly polite and helpful. More than happy to recommend.

Shannon · 24 October 2022

Agent replied · 23 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

I had a very excellent experience with…

I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽

Chukwuebuka · 14 February 2026

5/5

Trustpilot

We have been landlords for more than 18…

We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.

AHMED · 14 January 2021

5/5

Trustpilot

Yet another great service!

Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!

Bobbi · 8 December 2020

5/5

Trustpilot

Mr Ryan smith.

Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative. Extremely patient whist viewing. I thought he was the manager! A real asset to this company. :)

J · 2 June 2026

1/5

Trustpilot

One Star is an over achievement for…

One Star is an over achievement for Taylors Lettings of Swindon. Having gone through the tenants application process and with an occupation completion date within 48 hrs, not only did they discover the premises offered for rental was not compliant with certificates, they requested a twofold increase on the deposit. Completely incompetent and unreliable service and reflective of all that is wrong with letting in the UK. Representing unreliable and greedy landlords - avoid at all costs. And possibly a lesson if you are selling or buying. Go to Allen & Harris or Dewhurst!!!

Dennicor · 14 October 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Taylors's Google reviews

Questions about Taylors Duston Sales

How many reviews does Taylors Duston Sales have?

Taylors's West Northamptonshire office has 212 reviews across two platforms: 68 on Google, 144 on Trustpilot (across the whole business).

What is Taylors Duston Sales's rating?

Taylors Duston Sales is rated 3.1 out of 5 across all 212 reviews, and 4.5 out of 5 on Google from 68 reviews.

Where is Taylors's West Northamptonshire office?

Taylors Duston Sales, 38B Main Road Duston, Northampton, NN5 6JF, West Northamptonshire, NN5 6JF.

The Trusted Agent

Is this your office? Claim your page.