Taylors Duston Sales reviews

★★★★★ 1/5

Google

Booked via rightmove to view a property. I get a call and arrange a 12 o’clock viewing today (Tuesday). It gets to 12:10 no sign of the agent call the office they have no idea who I am ? And then tell me the property is under offer. Thanks Taylor’s for wasting my time and fuel. Manager apologised but didn’t have the best attitude either. In fact, he was very arrogant. Also they were so slow at getting back to me on my enquiry so I wouldn’t ever use these to sell or purchase a house even if they were the last estate agents on the land. Looks like the manager has also had previous bad reviews on Google aswell. Do yourself a favour and AVOID!

Jordan · 23 April 2025

★★★★★ 5/5

Google

Taylor’s in Duston have been amazing, and Jamie is an absolute pleasure to work with. All of the staff members have been really supportive and friendly, apologies as I cannot remember everyone’s names! They really know what they are doing and you just give them the keys and let them do what they need to do. Will always use Taylor’s in future. Highly recommend!

Nanny · 20 March 2025

★★★★★ 5/5

Google

We had previously tried to sell our house a couple of times over the last 2 years and having been on the market for 4 months on this occasion, we decided to instruct Taylors in the hope they could help us. From this point we went from struggling to get any viewings at all, to Taylors selling our house within 24 hours!! It wasn’t the most straight forward of sales, and we felt grateful to be reassured and informed throughout the process. Jamie in particular went above and beyond for us with fantastic customer service. It is clear everyone at Taylors really care about their customers and you not only get a great team of professionals who know the area well, they are also so friendly and a pleasure to work with. I’m so pleased we chose Taylors and I’d recommend them to anyone. Thank you Tim, Jamie and team :)

Hannah · 26 April 2024

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 5/5

Google

We had a fantastic experience with Taylor’s selling our home 158 Southfield road. this was after a poor service from another local agency and 6 months of very little viewings and no offers. after marketing Joe sold our home in 24hours for asking price !! The customer service was fantastic throughout. Being and older couple Jamie patiently explained the process, fees and everything clearly. His service has been amazing and the team were there every day to support us. always with a cup of tea. They relieved the pressure off of us throughout our sale , assisted with our onward purchase despite the property being with another out of area agent. Jamie even booked our viewings for us and helped to negotiate our offers in the office.The team have been there to assist with everything personal matters and any paperwork we needed help with. Jamie and his partner donated their own free time after work to assist us with clearing the property on the day of our move as our kids are out of the country and we had no local support. Jamie and joe helped us find our next home and even helped us move into our air b&b whilst we were waiting for our new home to complete.From selling our home to helping us plan our wedding - they helped with it all. Our experience has been fantastic from start to finish and we will continue to pop into the branch to see the team. always a Warm welcome and couldn’t recommend Jamie ,Joe ,katelyn and the team enough!!!

Christine · 28 December 2023

★★★★★ 5/5

Google

5 stars for my experience with Taylor’s! Katelyn was phenomenal and I couldn’t recommend her enough… no question was a stupid question and she was unbelievably helpful every step of the way. As it was my first time buying a property the whole process was new to me. Katelyn explained every step of the process (thoroughly) and made the journey of buying a house enjoyable! Will go back to her every. single. time.

Shaneese · 28 December 2023

★★★★★ 5/5

Google

Recently sold my flat through Taylors Duston. Everyone was lovely to deal with, updated me in a timely manner throughout the process . It was my first time selling so I was pretty clueless and had lots of questions which Jamie was really helpful in answering. Thank you for all the help and guidance

Elisha · 9 October 2024

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

Thank god for Jamie. I was buying my property through Taylor’s not selling and he was chasing the whole chain. Kept me informed before my agents did of any delays and there were several !! Def recommend. Thank you so much Jamie for all your hard work.

Tracy · 24 November 2024

★★★★★ 5/5

Google

I had a difficult sale and the team from Taylor’s in Duston were excellent with their communication skills and holding the chain together just as I’d lost all hope in purchasing my new house. They were with me all the way from the beginning to exchange and completion and always kept me updated. I would like to say a special thank you to Joe and his colleagues, Jamie and Tim as without their hard work and persistence, I may have lost my dream home. I throughly recommend the team in Duston, thanks again guys.

Carl · 24 October 2022

★★★★★ 5/5

Google

Taylor’s Duston what a super team of estate agents! We recently sold our property with ease thanks to Jamie and his team.Polite, professional and they really know how to get things moving. If I could give them 10 stars I absolutely would. Thank you 😀😀 …

Daniel · 24 November 2024

★★★★★ 5/5

Google

Taylors were selling the property we purchased. Joe was our main agent and he went above and beyond to chase and help to get the sale to completion. He kept us informed throughout the process and helped us with any queries. We also had contact with Jamie and Tim from the team who were equally as helpful. All the staff at Taylors were friendly and helpful throughout.

Megan · 24 October 2023

★★★★★ 5/5

Google

We have just completed on a house purchased through this branch and I cannot rate these guys more. It has been a long process with conveyancing but they have kept us informed every step of the way. I have always been called back quickly if I had questions or information to pass on and they have been amazing. Thank you Tim, Jamie and Joe for all you have done for us getting us into our house.

Daisy · 24 October 2022

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

Jamie worked tirelessly to get us over the line for exchange - we had some nightmare solicitors in our chain that made it feel at times we wouldn't be able to go ahead but Jamie went above and beyond to arrange exchange for all parties even though he was the estate agent only for the property at the top of the chain. Great service and would definitely recommend

Georgina · 24 October 2022

★★★★★ 5/5

Google

I think the sale of my flat tested us all, Tim and Jamie were brilliant! Possibly the longest sale in their history, they helped me sort out lazy solicitors, incompetent maintenance companies and supported me in my frustrations! A big whoop all round when the sale was finally complete!! Thank you guys, you were ace!

Rebecca · 24 October 2023

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 1/5

Google

AVOID AVOID AVOID!! Would give zero stars is possible, difficult to know where to start. Jamie the manager is extremely rude and unprofessional, and very often either talks over you or simply refuses to listen. Not sure how he was ever given a customer facing manager role - at one point when my partner was expressing his concerns over their rudeness and unprofessionalism, after unsuccessfully trying to talk over my partner as usual (which judging by other reviews seems to be a recurrent theme for him), Jamie simply ended the call on him claiming "rudeness" himself, which is laughable really considering the way he speaks to people. Josh appears to favour the approach of lying about every single detail he can to try and encourage the customer to go ahead with a purchase, or simply get himself out of situations rather than admit that he does not have an answer to a question (or any answers at all, for that matter). Because of the behaviour of the staff at this branch, we pulled out of a house purchase we were very happy with and had already paid legal fees for. They are a discredit to the company, and unfortunately will make us be extra cautious when considering even another branch for either a house purchase or sale. We have since opted for a different agent, who have gone above and beyond to accommodate us, showing that their are still agencies out there who are professional, reliable, and helpful.

Ela12335 · 9 October 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026