Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe property sold quickly
The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.
DILL · 14 April 2025
Agent replied · 27 May 2026
Thank you for taking the time to leave such a lovely review! We're so pleased to hear your property sold quickly and that you found our pricing guidance and communication helpful throughout the process. It was a pleasure to assist you, wishing you all the best for the future!
★★★★★ 5/5
TrustpilotMany thanks to the whole team at Duston…
Many thanks to the whole team at Duston branch.All enquiries were dealt with both quickly and efficiently and we were kept fully informed through the different stages of our house sale.Becky mostly looked after our sale and I am very grateful to her, Megan and Chris for their positivity and support as my stress levels fluctuated through the process.I would 100% recommend this branch to other vendors.
Kevin · 24 November 2023
Agent replied · 25 December 2024
Thank you for your wonderful review! We’re so pleased to hear that Becky, Megan, Chris, and the entire Duston team provided you with excellent support and kept you informed throughout your sale. Your recommendation means a lot to us. If you need any further assistance, we’re always here to help. Thanks again!
★★★★★ 1/5
TrustpilotDo not recommend this estate agency!
We highly do not recommend this agency for renting! We are happy with the results by the TDS however our experience during the check out process was far from pleasant. Which is why we are providing a review.A lot of confusing phone calls. Situation was not getting anywhere! We ended up following the matter to the TDS (Tenancy Deposit Scheme) as we could not resolve the situation. Also we decided to turn to the TDS as we felt, to avoid more extra charges added, as the agent/landlord added an additional garden charges after we disputed the cleaning charges. In our opinion, we found this highly inappropriate and unprofessional as the check out report and cleaning issue was already stated and the garden charges was only an issue when we disputed the cleaning charges. In our experience of renting with other agencies, charges were never added once the report and issues were stated. We were extremely unimpressed and horrified when the TDS report came back. In our opinion from the report, the agent accidentally mislead us and provided factually incorrect statements towards us. TDS report stated from the check out report, the only issue was the front garden for weeding however the contractor only provided the rear garden quote and not the front. The agent, informed us that the quote was requested for the front AND rear garden however after reading the TDS report, was not the case! Before the TDS, we tried to dispute the garden charges however the agent continued to inform us that she has requested a quote for front and rear garden from the contractor, though we discovered that the contractor only quoted the rear garden, in which we found out was not even an issue as it was not stated in the check out report, but was mistaken by the agent that it was!We felt that we could had handled our statement to the TDS in a different perspective if we were provided with the correct information! We are so glad that we decided to turn to the TDS as we would have never known, if we had accepted the charges stated by the agent! Again we are happy with outcome of the TDS!Overall, our experience was far from pleasant! In our opinion, we found our checking out process was unprofessional and confusing! In our opinion, we do not appreciate informal allegations of defamation and we can provide evidence to defend this review! All statements made are truthful! Any opinions that has been stated are from our experience and how we felt when information came to our knowledge! We fully complied with Jackson Grundy request to re-assess and re-read our review and we hope that this meets the factually correct standard that Jackson Grundy requested!
Melissa · 27 August 2019
★★★★★ 5/5
TrustpilotJackson Grundy team at the Duston branch.
The Jackson Grundy team at the Duston branch were all very helpful through possibly the most stressful thing, i.e. property sales. Megan, Chris and especially Becky were great. After losing our first purchaser, another was found immediately and with a lot of help from Becky, finalised at last. Cannot reccommend enough, Thank you, Denis & Leigh.
Denis · 18 July 2023
★★★★★ 5/5
TrustpilotOpen lines of communication throughout…
Open lines of communication throughout all stages of the house buying/selling phase. Some very difficult obstacles (presented by solicitors) were well navigated by the team at Jackson Grundy. In a process where understanding communication is critical - especially if circumstances are delicate, then i cant fault JG. Thank you.
Mr · 23 October 2024
Agent replied · 25 December 2024
Thank you so much for sharing your experience! We're glad we could provide open communication and help navigate the challenging moments along the way. Understanding and supporting our clients is our top priority, we appreciate your trust in us!
★★★★★ 5/5
TrustpilotFirst class service with recent house sale 🌟🌟🌟🌟🌟
We have recently sold Mums property through Jackson Grundy Duston Branch.It has been a difficult & emotional time for my Sister & I for many different reasons, one being the distance I live from Northampton..The team at JG have been amazing, Supportive compassionate, professional, keeping us informed every step of the way..Special shout out for Becky & MeganThank you all..Shayle Barlow
Shayle · 11 March 2024
Agent replied · 25 December 2024
Thank you for your message, Shayle. We’re so glad to hear that Becky, Megan, and the team were able to support you and your sister. It’s wonderful to know that their compassion and professionalism made a difference. If you need anything else, we’re always here to help. Thank you for choosing us and for your kind words!
★★★★★ 5/5
GoogleJackson Grundy Kingsthorpe did a wonderful job listing and selling our house. Great communications throughout the whole process kept stress to a minimum. They certainly earned their commission and I would happily use them again. Thank you Sam, Richard, and staff for all your hard work!
Leigh · 24 October 2019
Agent replied · 22 October 2024
Thank you very much for taking the time to leave such a positive review, and many thanks for your custom. Best regards, Jackson Grundy
★★★★★ 5/5
GoogleWould just like to thank Sam and the team at Kingsthorpe branch for being so helpful and professional whilst selling a property for us.
Would most definitely recommend Jackson Grundy.
Tim · 23 October 2022
Agent replied · 22 October 2024
Thank you very much for taking the time to leave such a positive review about your experience with Sam and the Kingsthorpe team Tim, and many thanks for your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotBecky in the Duston branch was amazing…
Becky in the Duston branch was amazing 🤩 My mum found it very difficult to sell our family home but she was there every step of the way Amazing team.
Sue · 12 April 2025
Agent replied · 27 May 2026
Thank you so much for your lovely review. We’re really pleased to hear that Becky and the Duston team were able to support your mum through the move. Wishing you and your mum all the best for the future, and thank you again for choosing Jackson Grundy.
★★★★★ 5/5
TrustpilotHighly recommended
I signed with Jackson Grundy Abington branch after a negative experience with another local agent and the service I received from them from start to finish was excellent. They sold my house very quickly and resold again quickly when the sale fell through. After sales care and communication was excellent and I would highly recommend them.
Hayley · 8 February 2024
Agent replied · 25 December 2024
Thank you for your wonderful review! We’re delighted to hear that your experience with our Abington branch was so positive and that we were able to handle the sale and resale efficiently. Your recommendation means a lot to us. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing Jackson Grundy!
★★★★★ 5/5
GoogleFantastic service right from the start. Friendly, helpful, professional and kept us in the loop at all times . Couldn't fault them at all. Thank you Sam and team :-)PositiveResponsiveness, Professionalism
Kelly · 23 October 2021
Agent replied · 22 October 2024
Thank you so much for leaving such kind and positive feedback, and many thanks for your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotMy wife and I have just relocated to…
My wife and I have just relocated to the area for work and unlike a previous review we found Katy to be very professional, attentive and easy to work with.We are so happy with the home we now have and the moving in process was also aided by Katy and her team.Thanks Katy as promised spreading the word for you.Keep up the great work.
Mark · 11 August 2021
★★★★★ 5/5
TrustpilotBest agency
We would like to express our sincere gratitude for your invaluable assistance in purchasing our new home. The entire process was smooth and professional, and we truly appreciate your dedication and expertise.
Petro · 11 February 2025
Agent replied · 27 May 2026
Thank you so much for your heartfelt feedback. We’re delighted to hear that your home-buying journey was smooth and that our team, especially Natalie, was able to provide the support and guidance you needed.
Wishing you all the happiness in your new home. If you ever need anything in the future, we’d be more than happy to help. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotVery professional estate agents
From our initial viewing through to our exchange of contracts, both Megan and Becky were very helpful, thorough and professional. Having gone through several house purchases/sales, this is the best experience I've had of an estate agent. Thank you to both of you.
CH · 15 October 2023
★★★★★ 5/5
TrustpilotAmazing!!
Louise and colleagues were amazing at supporting my mortgage getting me joy only the right deal but ensuring that over the coming weeks nothing better was coming up. The service was amazing and I was kept informed through all stages. Highly recommended!
LuLu · 12 September 2024
Agent replied · 25 December 2024
Thank you for your great feedback. Great to hear that Louise and the team could help you secure the right mortgage deal and keep you informed throughout. If you ever need anything in the future, don't hesitate to reach out, we're always here to help.
★★★★★ 5/5
TrustpilotGreat family run estate agency
Great family run estate agency. We used the Duston branch for sale and purchase. The team including Chris & Megan were very supportive and highly professional. Special mention for Becky, nothing was too much trouble, the best chaser/administrator in the business. Thanks team!
David · 17 August 2023
★★★★★ 5/5
GoogleThank you Bailey for all your hard work, very helpful and made everything so easy!
Noah · 17 April 2023
Agent replied · 22 October 2024
Thank you for providing such positive feedback regarding your experience with Bailey and the team Noah, and many thanks for your custom. Best regards, Nick - Jackson Grundy.
★★★★★ 5/5
Trustpilot5* to the Moulton branch
In August 2024, I instructed Jackson Grundy to list my property - The team were great at getting viewings booked in and we had sold within a month.
Nathan · 22 January 2025
Agent replied · 27 May 2026
Thank you for your kind words. We're so glad Olivia, Lauren, and Georgina could support you through the process, especially with the challenges of selling an older property. It's great to hear Georgina's efforts helped keep everything on track. We truly appreciate your trust in Jackson Grundy and look forward to helping you again in the future!
★★★★★ 5/5
GoogleAmazing team, especially Bailey :)
Mia · 23 October 2023
Agent replied · 22 October 2024
Thank you so much for your kind words and positive rating Mia, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotWhat a great professional service
What a great professional service. The whole team were brilliant, Becky was relentless at keeping all the solicitors moving which is so important to get everything done. Thanks also to Chris and Megan who were great throughout the process.
Andrew · 18 August 2023
★★★★★ 5/5
TrustpilotGreat communication
The Jackson Grundy team went above and beyond during my house sale. Communication was second to none and constantly kept me informed at all stages of the process even during a very tricky sale at times. An extremely knowledgeable and helpful team!
Mr · 17 May 2024
Agent replied · 25 December 2024
Thank you for your kind words. We're thrilled to hear that the team went above and beyond and kept you well-informed throughout the process. Your feedback means a lot to us. If you need any further assistance, we're always here to help.
★★★★★ 5/5
TrustpilotThe team at Jackson Grundy Duston…
The team at Jackson Grundy Duston (Particularly Becky) went above and beyond to look after us and the process as a whole, with the selling of our property.I could not be happier with the service and expertise
Neil · 11 July 2023
★★★★★ 5/5
GoogleFirst class service from Ben.
Found a buyer for my house in 3 days after other agents failed.
Outstanding performers
Derek · 9 March 2025
Agent replied · 10 April 2025
Thank you for your fantastic feedback, we’re delighted to hear that Ben was able to find a buyer for your home so quickly. Your kind words mean a lot, and we truly appreciate you choosing Jackson Grundy. Kind regards, Alex
★★★★★ 5/5
GoogleAnna was very helpful throughout, always replied promptly. 10/10 would use again.
Robert · 23 October 2022
Agent replied · 22 October 2024
Thank you very much for taking the time to leave such positive comments regarding your experience with Anna and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
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