Trusted Agent profile · Northampton
★★★★★
199 reviews across 2 platforms
66 Harborough Road, Kingsthorpe, Northampton, NN2 7SH, NN2 7SH
Jackson Grundy, Kingsthorpe's office in Northampton, at 66 Harborough Road, is rated 4.6 out of 5 across 199 reviews on two platforms, including 57 Google reviews rated 5.0.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team at Jackson Grundy Duston…
The team at Jackson Grundy Duston (Particularly Becky) went above and beyond to look after us and the process as a whole, with the selling of our property.I could not be happier with the service and expertise
5/5
GoogleFirst class service from Ben. Found a buyer for my house in 3 days after other agents failed. Outstanding performers
Thank you for your fantastic feedback, we’re delighted to hear that Ben was able to find a buyer for your home so quickly. Your kind words mean a lot, and we truly appreciate you choosing Jackson Grundy. Kind regards, Alex
5/5
GoogleAnna was very helpful throughout, always replied promptly. 10/10 would use again.
Thank you very much for taking the time to leave such positive comments regarding your experience with Anna and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleSam and co at Jackson Grundy Kingsthorpe were brilliant from start to finish. We felt confident if we had a question we could contact them and Sam would respond quickly. They chased up queries we had quickly. I would recommend anyone who wants to sell or buy in the Kingsthorpe area to choose them to sell with.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for providing such positive feedback of your experience Tracy. It's great to hear you were pleased and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotCan't fault them in Duston
Can't fault them in Duston. A really problematic chain, non caused by JG. Never gave up chasing and patiently getting things sorted as much as they could.
Thank you so much for your kind words and patience throughout the process! Becky and the team in Duston will be thrilled to hear your feedback. Wishing you all the best in your new home! 😊
5/5
TrustpilotExcellent service Becky so helpful
Thank you so much for your kind words!
5/5
TrustpilotBecky has been brilliant throughout all…
Becky has been brilliant throughout all of this, considering it was our first house purchase together for me & Ellie she made us feel confident that she was doing everything she could for us!
5/5
TrustpilotHouse sale
Recently sold our house through Jackson Grundy Wellingborough rd Northampton. All the staff were really helpful and kept us up to date with developments as they occurred.this helped to keep the whole process running as smoothly as possible and stress free.
Thank you for your feedback! We’re glad to hear that our team kept you informed and made the process smooth and stress-free. If you need any further assistance, we’re here to help. Thanks again for choosing us!
5/5
TrustpilotHelpful all round but especially Becky!
Becky was so helpful and supportive when buying our first home! She was always chasing solicitors and speaking to people on our behalf and always kept us in the loop with great communication.
1/5
TrustpilotSellers, please avoid this company
Sellers, please avoid.Sadly I had no choice but to work with this agency, because the home I loved was listed with Jackson Grundy Daventry. My only advice to sellers is beware of using these estate agents. From the first viewing to the final communications with the team, it was shambles and incompetence, arrogance and people who could not be bothered to help in anyway. They are quick to pass responsibility, and once I exchanged - they were suddenly too busy to conduct a viewing I desperately needed. I have read the negative reviews here, and my experience was not far off from what others have said. I am still trying to get them to provide door keys to the property, and despite hearing of their disorganised key system, they still passed me back to the solicitors to resolve this legally. I am glad my experience with them is finally over and I deeply hope that I will never have any reason to use them again.PS: I am thankful for the people that had a positive encounter with staff, but they are the minority as the reviews tell you. Don't take the chance, find another agent to use if you can.
5/5
TrustpilotViewed and bought my current property…
Viewed and bought my current property through Jackson Grundy. The whole process was smooth and seamless. Sign posting every single way of the process made me feel at easy and knew exactly where things stand. The icing on the cake was when the sellers solicitors couriered my contract agreement out to me waited for me to sign it and took it back making the exchange of contract super fast and completion done and dusted within the time frame
1/5
TrustpilotAwful experience - do not use
Rental side of estate agents are awful. We had a bad experience. Tried to get us on everything when we moved out, even though we left house cleaner than we got it. Unhelpful, unfriendly staff. Also left paying for rent for a house with multiple leaks and water was turned off to prevent damage so we couldn’t move back in! And landlord and estate agents couldn’t care less, never got fixed. Also got stung on garden charges as I’ve seen others have, they took photos of weeds under hedges zoomed in!!! Never use them for rentals however the team for sales are great!
5/5
TrustpilotExcellent service
Excellent service, continuous communication throughout the sales process.
Thank you so much for your kind words. We're really pleased to hear you were happy with the service and communication throughout your sale. It was a pleasure to assist you, and we wish you all the best in your new chapter.
5/5
TrustpilotThe Duston Branch
The Duston team were excellent from start to finish. They worked extremely hard and after I accepted an offer on my property, Becky then proceeded to work on the next stage of the sale. She provided guidance, support & recommendations. Nothing was too much trouble for her. The effort she gave until exchange/completion was brilliant. Would highly recommend them time & time again. The Duston team were professional in every way, literally cannot fault them.
5/5
TrustpilotGood experience when buying a house.
Thank you for your kind words! We're so pleased to hear you had a good experience buying your home, and that Becky and Chris were able to help make it a smooth process. We really appreciate the recommendation, wishing you lots of happiness in your new home!
5/5
Trustpilothighly recommended
Louise from Jackson Grundy Financial services was fantastic and really helped us with our mortgage and insurance needs. Highly recommended
Thank you so much for your wonderful feedback! We're thrilled to hear that Louise was able to help. If you need anything else in the future, don't hesitate to reach out!
5/5
TrustpilotExtremely professional
Extremely professional, they have your best interests at heart .Kiefer was fantastic and so professional. We would highly recommend Jackson and Grundy .
5/5
GoogleVert professional and attentive from start to finish. They guided us through the process of selling our home making the experience much easier than we had envisaged. We would have no hesitation in recommending or, in fact, instructing them again in the futurePositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to leave such a positive review of your experience Bryan, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotJust simply the best service
Just simply the best service. Very kind, supportive and understanding staff.
Thank you so much for your kind words, Irma! We're so pleased to hear you had a positive experience with us, despite the challenges along the way. Our team is always here to offer support, and we’re grateful for your trust and recommendation. Wishing you all the best, and thank you again! 😊
5/5
TrustpilotTanya was absolutely lovely from…
Tanya was absolutely lovely from viewing to moving in. We are very happy in our new home
5/5
TrustpilotBecky and her team are amazing!
Becky and her team are amazing, they responded swiftly and help us so much during the entire process. Professional and nice.
5/5
TrustpilotEfficient and Approachable
Becky at Jackson Grundy was friendly, helpful and very efficient. She made the whole process easier and was always at the end of the phone for advice.
Thank you for your kind words! We’re glad to hear that Becky was able to make the process easier and provided helpful support throughout. If you need anything else, feel free to reach out. Thanks again for choosing Jackson Grundy!
1/5
TrustpilotAwful estate agents
Awful estate agents - AVIOD AT ALL COSTS. Waste of time and no respect for wasting buyers money. After showing us around a property which we loved we placed an offer and it was accepted and we were told the property was off the market. They continued to show people round and take offers on the property to come back a week later to tell us our offer was no longer high enough. In this time, we had instructed solicitors and spent money which we could not get back. Waste of time - will not be using them again for either selling or buying a property as not integrity at all.
1/5
TrustpilotAbsolutely awful bunch of liars
Absolutely awful bunch of liars. Went for a viewing arrived 15 mins before time could not locate, called the office who said they would call the person doing the viewing so that they would call me this did not happen managed to finally locate the property no one was there called the agent who said the agent had given me a call and she had now left to go to another viewing. Outright lies. DO NOT USE THIS AGENCY.
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