Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCan not recommend highly enough
We recently moved using Jackson Grundy as our agents. They were excellent in all areas, keeping us informed and general customer service and I can’t recommend highly enough! A special massive thank you to Sandy who was just awesome through out the whole thing.
Jo · 14 December 2024
Agent replied · 27 May 2026
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with us. We'll be sure to pass on your lovely feedback to Sandy, she'll be thrilled! Wishing you all the best in your new home, and thank you for the recommendation! 😊
★★★★★ 5/5
GoogleStaff at the Harborough Road branch of Jackson Grundy were great during the process of my house purchase. Our viewings with Bailey were quite enjoyable and we were able to get a sense for the life in the area from Bailey’s experience of living there. Subsequently, I found the communication and dealings with JG really professional and there never was any kind of delay or hesitation. I would definitely recommend using JG.
Faraz · 17 April 2023
Agent replied · 22 October 2024
Thank you for providing such positive and generous feedback regarding your experience with Bailey and the team, and many thanks for your custom. Best regards, Nick - Jackson Grundy.
★★★★★ 5/5
TrustpilotHelpful, professional and kind
I’ve used Jackson Grundy twice now and my experience has been nothing but great. Excellent communication, professional, helpful and kind! Miranda was a star and kept us in the loop throughout the whole process.
Ms · 31 March 2025
Agent replied · 27 May 2026
Thank you for your lovely feedback! We’re so pleased to hear that you’ve had such a positive experience with us not once, but twice. We truly appreciate your continued trust in Jackson Grundy and wish you all the best for the future!
★★★★★ 5/5
TrustpilotLovely People
At every stage of selling the house, Jackson-Grundy staff have been very professional, helpful, friendly, considerate and generally just lovely to deal with. When a buyer pulled out at the last minute, they could not have worked harder at finding another and, after exchanging contracts this week, I had a phone call to make sure all was well. Could not recommend than more highly!
Philip · 7 October 2025
Agent replied · 23 October 2025
Thank you very much for your thoughtful and generous feedback. We are delighted to hear that you felt supported and well looked after throughout the process of selling your property. It was our pleasure to assist you, particularly during the unexpected challenges, and we are so pleased that a successful outcome was achieved. Thank you again.
★★★★★ 5/5
TrustpilotBest Estate Agents in the area
Selling our home was made easy by all at the Duston branch of Jackson Grundy. Thanks to Chris and Brandon for the early sales stage with a huge thank you to Becky for her work in completing the sale. If you’re selling in the area, don’t look anywhere else.
Barry · 2 August 2024
Agent replied · 25 December 2024
Thank you so much for your kind words. We're really glad to hear that Chris, Brandon, and Becky were able to make the process of selling your home easier. Becky will be especially happy to know her efforts in completing the sale were appreciated. If you need anything in the future, we’re always here to help. Thanks again for choosing us.
★★★★★ 5/5
GoogleThere are no words to describe how amazing Sam and his team are.
We bought and sold our houses with JG and the process was so easy and stress free.
The team went above and beyond at every given point. They didn’t push and didn’t pressure us into anything.
Always available when needed and supportive.
A fine example on how a estate agent should be and act!
Well done Sam, Bailey and Alex! Great job!
Simon · 23 October 2022
Agent replied · 22 October 2024
Thank you so much for taking the time to leave such positive comments regarding your experience with Sam and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotConsummate professional
This is the 3rd time I've returned to Louise for my Mortgage. She always puts me at ease and makes sure I'm kept fully informed about my options which takes so much stress out of the process. Alice was great too in supporting my application!
Steven · 30 September 2024
Agent replied · 25 December 2024
Thank you for your continued trust in Louise and our team! We're delighted to hear that she consistently puts you at ease and keeps you informed about your options, helping to reduce the stress of the mortgage process. We're also glad to know that Alice provided great support for your application. Your loyalty means so much to us, and we're here for you anytime you need assistance!
★★★★★ 5/5
TrustpilotWe went with Jackson and Grundy at duston with Becky our agent
We went with Jackson and Grundy at Duston. We had an amazing agent Becky she kept us up to date with everything and went above and beyond when we were getting anxious, I would highly recommend her nothing was too much, and I want to thank her once again and now we're in our forever home
Gill · 5 November 2025
Agent replied · 20 March 2026
Thank you so much for your wonderful feedback. We’re delighted to hear that Becky was able to support you throughout your move and make the process a positive one. It’s wonderful to know you’re now in your forever home. On behalf of Becky and everyone at Jackson Grundy, thank you and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThe service received from Jackson…
The service received from Jackson Grundy was excellent. We are truly pleased with the house that was found for us. Anna, Ben and David and other members of their team were professional, showed dedication and support throughout our experience in selling and purchasing of our house.
Carol · 29 January 2026
Agent replied · 20 March 2026
Thank you very much for taking the time to share your feedback. We are delighted to hear that you are pleased with your new home and that your experience of selling and purchasing went smoothly. Anna, Ben, David, and the wider team will really appreciate your comments. It was a pleasure working with you, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotThe team in the Wellingborough Road office
The team in the Wellingborough Road office handling the sale of my home were excellent in every respect.Tom, Will and Sandy made the entire process efficient, effective and stress-free. They offered me sound advice and gave me complete confidence. The sale was very smooth from start to finish. I would highly recommend them.
Andrew · 9 February 2024
Agent replied · 25 December 2024
Thank you for your kind words! We’re thrilled to hear that Tom, Will, and Sandy provided such excellent service and made the process smooth and stress-free. Your recommendation means a lot to us. If you need anything else in the future, don’t hesitate to reach out. Thanks again!
★★★★★ 5/5
TrustpilotStress free renting
From my initial enquiry Tanya was very helpful and communication was always great. I rented the property for two years and there was no issue in this time. They would always give notice for inspections or work that needed carrying out. Moving out was equally as simple.
Hiba · 21 May 2024
Agent replied · 25 December 2024
Thank you for taking the time to write a review. We’re pleased to hear that Tanya provided great support and communication throughout your rental period. It’s wonderful to know that your experience was smooth from start to finish. If you need anything in the future, you know where we are.
★★★★★ 5/5
GoogleThanks so much to Sam and the team!
We've been working with Jackson Grundy Kingsthorpe when purchasing a property with a particularly long and, at times, troublesome chain.
Sam and his team were there every step of the way to help move things along and more importantly, keep communication going constantly. Without them I honestly think the chain would've fallen through.
From first viewing to getting the keys the team have been professional and personable with un rivaled customer service locally.
Thanks again guys!PositiveResponsiveness, Professionalism
Andy · 23 October 2020
Agent replied · 22 October 2024
Thank you very much for taking the time to leave such a wonderful review, and many thanks for your custom. Best regards, Jackson Grundy
★★★★★ 5/5
TrustpilotHighly recommend
I have lived in Northampton since 2014 and moved house 3 times. Each time I have ended up using Jackson Grundy to either buy or sell and I can hands down say they are by far the best estate agents in Northampton. The communication, effort and friendliness is second to none. On this occasion I sold through them and Becky from the Duston branch handled the sale which without her would have been a very stressful process. She went above and beyond for us. When people complain about estate agent fees I can vouch to say Jackson Grundy are worth every penny and would highly recommend for selling your house!
Steve · 16 December 2024
Agent replied · 27 May 2026
Wow, thank you so much for your amazing feedback and continued trust in us over the years! It really means a lot to hear that you’ve had consistently positive experiences. We’re thrilled Becky was able to make this sale as smooth as possible for you, and we’ll be sure to pass on your kind words. Thank you for your recommendation, we truly appreciate it! Wishing you all the best in your new chapter! 😊
★★★★★ 5/5
Trustpilot10/10
Jackson Grundy were brilliant with me. They’re trustworthy, professional and diligent! So much so that I’d never use another estate agent. I cannot recommend them enough! Brian, Louise and Natalie were fantastic from start to finish!
Jordan · 12 September 2024
Agent replied · 25 December 2024
Thank you for your kind words. We're glad to hear you had a positive experience, and we appreciate your recommendation. We will pass this onto Brian, Louise, and we're always here if you need us in the future.
★★★★★ 5/5
GoogleThe team at Kingsthorpe always kept me updated with the progress of our house sale - being very transparent and always willing to help. A huge shoutout to Anna for constantly chasing up the chain.
Daniel · 12 September 2024
Agent replied · 22 October 2024
Thank you for your feedback! We're glad to hear that the team at Kingsthorpe kept you well-informed throughout your house sale. A special thanks for acknowledging Anna's efforts, she’s truly dedicated to ensuring everything runs smoothly. Wishing you all the best in your new chapter. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotJackson Grundy Mortgage Advisor
I saw Louise for mortgage advice and couldn't be happier with the service. Louise is so friendly, professional, reassuring and knowledgeable. Could not recommend her highly enough. Would give 6 stars if I could.
Owain · 18 September 2024
Agent replied · 25 December 2024
Thank you for your amazing feedback! We're so glad to hear that Louise provided such a friendly, professional, and reassuring service. It's wonderful to know you had such a positive experience and felt well-supported. Your glowing recommendation, and the extra star, means a lot to us!
★★★★★ 5/5
TrustpilotI had the best and most incredible…
I had the best and most incredible experience with Jackson Grundy! Becky Toone from the Duston branch was the most friendly, hardworking, and amazing estate agent someone can have !!! She was in charge of our sellers property yet dedicated time and effort to help us and update us when no one would!! She went above and beyond when our own agency refused to do so. Without her hard work and dedication our housing process would have taken so much longer to complete. We could not be more thankful and grateful to have had her lead and push the progress of our housing. I recommend Jackson Grundy to everyone !
Rania · 17 August 2024
Agent replied · 25 December 2024
Thank you so much for your fantastic review. We're delighted to hear that Becky went above and beyond to assist you throughout the process. It means a lot to us that her dedication made such a difference, and we're grateful for your recommendation. We'll be sure to pass on your kind words to Becky and the team at the Duston branch.
★★★★★ 5/5
TrustpilotWe used the Long Buckby office to sell…
We used the Long Buckby office to sell an elderly relations property after he died.
The staff were very helpful and made the experience for us very easy at a difficult time
Lynne · 15 February 2026
Agent replied · 20 March 2026
Thank you for your kind words.
We are very sorry for your loss and are glad we could make the process a little easier for you during such a difficult time. Your feedback means a great deal to our Long Buckby team.
★★★★★ 5/5
TrustpilotWell done to the Jackson Grundy Duston team
Well done to Becky and the team at the Duston office of Jackson Grundy for handling the house sale for me. I was kept informed all the way through the process from start to finish with regular updates.
Chris · 19 February 2024
Agent replied · 25 December 2024
Thank you for your positive feedback! We’re glad to hear that Becky and the Duston team kept you well-informed throughout your house sale. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing us!
★★★★★ 5/5
TrustpilotAn impeccable service
We used the services of Jackson Grundy in Kingsthorpe to sell our late father's home and highly recommend them. The whole process has been seamless thanks to Anna and her colleagues. Apart from finding a buyer so quickly, they also recommened a solicitor and kept us updated regularly on the process. Anna responded to emails within hours, even following up on our solictor's emails to ensure things went smoothly. A great service at a very reasonable fee. Thank you so much!
Lou · 12 June 2023
★★★★★ 5/5
GoogleExcellent team, especially Sam and Bailey. We have bought our dream home with them and they drove us through a very easy and stress-free process. Sam even mentioned house meant to be ours when we called to book in the view.
We are very grateful to you for everything you have done for us!
RAMONA · 23 October 2022
Agent replied · 22 October 2024
Thank you so much for your kind words and positive rating Ramona...it's wonderful to hear you have found your dream home, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotJackson Grundy the best!!
Thank you for all your help these past few months. Your hard work helped us find our dream home, and we couldn’t be more grateful or excited about this milestone.
Mr Becky, you are the best!!
Ludmila · 3 December 2025
Agent replied · 20 March 2026
Thank you so much for your lovely message! We’re absolutely thrilled that we could help you find your dream home, it’s such an exciting milestone, and it means a lot to hear how happy you are.
Becky and the whole team really appreciate your kind words. Wishing you many wonderful memories and happy moments in your new home.
★★★★★ 5/5
GoogleI would like to thank all the staff in the Kingsthorpe branch of Jackson Grundy, but especially Sam and Bailey, with the sale of my mother's home.
Nothing was too much bother for them snd they were professional at all times.
It was a pleasure to deal with them.
Alison & Paul Majda
Alison · 23 October 2022
Agent replied · 22 October 2024
Thank you both so much for your kind words and positive rating Alison, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotExcellent services
I recently bought a house through Jackson Grundy Estate Agents, and I couldn't be happier with the service I received. Their team was incredibly professional and supportive throughout the entire process.Communication was excellent, and they were always available to answer my questions. I highly recommend Jackson Grundy for anyone looking to buy a property!
Natasha · 16 May 2025
Agent replied · 26 July 2025
Thank you so much for your kind words and recommendation. We're delighted to hear you had such a positive experience buying your home through Jackson Grundy. It was a pleasure to support you throughout the process, and we wish you all the very best in your new home.
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