Trusted Agent profile · West Northamptonshire
★★★★★
254 reviews across 2 platforms
53-55 High Street, Daventry, NN11 4BQ, West Northamptonshire, NN11 4BQ
Jackson Grundy, Daventry's office in West Northamptonshire, at 53-55 High Street, is rated 4.5 out of 5 across 254 reviews on two platforms, including 115 Google reviews rated 4.5.
Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
5/5
GooglePatient and passionately people, especially Sam and Alice. Grateful for your services
Thank you so much for your lovely review. We're so pleased Sam and Alice were able to support you through the process. Kind regards, Alex - Jackson Grundy
5/5
TrustpilotWell done to the Jackson Grundy Duston team
Well done to Becky and the team at the Duston office of Jackson Grundy for handling the house sale for me. I was kept informed all the way through the process from start to finish with regular updates.
Thank you for your positive feedback! We’re glad to hear that Becky and the Duston team kept you well-informed throughout your house sale. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing us!
5/5
GoogleLindsey has been so helpful and thorough finding a suitable property for myself & my 2 children on more than one occasion. We have found homes that have been in excellent condition & the process made as stress free & easy as possible.
Thank you so much for your kind words Abigail, and many thanks for your positive rating. Best regards, Nick - Jackson Grundy
5/5
TrustpilotAn impeccable service
We used the services of Jackson Grundy in Kingsthorpe to sell our late father's home and highly recommend them. The whole process has been seamless thanks to Anna and her colleagues. Apart from finding a buyer so quickly, they also recommened a solicitor and kept us updated regularly on the process. Anna responded to emails within hours, even following up on our solictor's emails to ensure things went smoothly. A great service at a very reasonable fee. Thank you so much!
5/5
TrustpilotJackson Grundy the best!!
Thank you for all your help these past few months. Your hard work helped us find our dream home, and we couldn’t be more grateful or excited about this milestone. Mr Becky, you are the best!!
Thank you so much for your lovely message! We’re absolutely thrilled that we could help you find your dream home, it’s such an exciting milestone, and it means a lot to hear how happy you are. Becky and the whole team really appreciate your kind words. Wishing you many wonderful memories and happy moments in your new home.
5/5
GoogleMy husband and I rented a property through Jackson Grundy in Daventry for the last 4 years. The service we received from them was brilliant from start to finish, especially Lindsey and Tanya. They were always there whenever we needed anything and dealt with everything as quickly as possible. Would recommended to everyone.
Thank you very much for providing a positive review and rating of your experience Simone, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotExcellent services
I recently bought a house through Jackson Grundy Estate Agents, and I couldn't be happier with the service I received. Their team was incredibly professional and supportive throughout the entire process.Communication was excellent, and they were always available to answer my questions. I highly recommend Jackson Grundy for anyone looking to buy a property!
Thank you so much for your kind words and recommendation. We're delighted to hear you had such a positive experience buying your home through Jackson Grundy. It was a pleasure to support you throughout the process, and we wish you all the very best in your new home.
5/5
TrustpilotHonest and Helpful staff
Becky Toone, in the Duston branch was helpful and caring to help find a property suitable for my 86 year old mother.. She kept us informed from the offer to completion.. A very good experience.
Thank you so much for your lovely review. We’re delighted to hear that Becky was able to support you and your mother throughout the process. Ensuring our clients feel informed and cared for is very important to us, and we’re glad your experience reflected that. We truly appreciate you taking the time to share your feedback and wish your mother all the best in her new home. If you need anything in the future, we’re always here to help.
5/5
TrustpilotMortgage advice
Megan was incredibly helpful with her mortgage advice and our mortgage came through in record time! Would definitely recommend.
Thank you for the lovely feedback! We're so pleased to hear Megan’s advice made the process smooth and speedy for you. We'll be sure to pass on your kind words, and we really appreciate the recommendation! 😊
5/5
GoogleEllie and Jo gave me a very lovely smile the moment I walked into the office the first time which many failed to give. That made me feel relaxed and very welcome. Jo and Ellie also kept me updated throughout the sale. Thank you very much and keep up the good work.
Thank you so much for leaving such a positive review and rating of your experience, it is very much appreciated...as is your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotBecky and all of the team at Jackson…
Becky and all of the team at Jackson Grundy provided us with an exceptionally good service.Selling Mum's house from 150 miles away was challenging especially as the first buyer pulled out suddenly due to a National TV news report about the floods in Northampton. Mum's home was the other side of the town with no problem.
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We're so pleased Becky and the team were able to make what could have been a challenging situation feel smooth and stress-free, especially from a distance. Wishing you and your family all the very best, and thank you again for choosing Jackson Grundy.
5/5
GoogleJackson Grundy Lettings have managed our rental properties for many years. The personal attention we have received from Lindsey Hancock has been exceptional. The level of service cannot be faulted. We have been very well advised and kept to date with circumstances relating to the houses and the tenants. Highly recommended.
Thank you so much for leaving such a positive review and rating of your experience with Lindsey and the team Steve, it is very much appreciated...as is your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotExcellent service as usual
Excellent service as usual. Louise always gives us the best mortgage advice and finds the best deal out there. Thank you Louise.
Thank you for your kind words! We’re thrilled to hear that Louise consistently provides you with excellent mortgage advice and finds the best deals. We’ll be sure to pass on your thanks to her. If you need any further assistance, we’re here to help!
1/5
TrustpilotMisleading information
Viewed a property with the branch at moulton for a lease hold property. First question we asked was do they allow pets to which the response was yes. We put an offer in on the property which was accepted and moved forward with the purchase. We later found out from the solicitors that pet where not allowed to be kept in property. We questioned the estate agent with regard to this only to be told the managed company had changed the rules but when we looked into this further we found out that they had never allowed pets. I had to rehome my dog because of the false information we received from this branch as if I had not carried on with purchase I would have been homeless. This is not the first time my family have had problems with branch. Would never use them again or recommend them.
1/5
TrustpilotIncredibly rude and condescending…
Incredibly rude and condescending staff, very unhelpful and were put out when I rang to ask them questions re my tenancy. Rang as they ignored email. Falsely advertised property both with pictures and goods stated in property. Took 2 weeks for them to confirm which white goods were in property. Had to drag information out of them as to what would happen next, eg once signed tenancy agreement electronically would we get copy of tenancy agreement back signed by them or ? Overall very unimpressed and would not use them again.
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
5/5
TrustpilotExcellent service from this wonderful team, at Jackson Grundy, Duston
Excellent service from Chris, Becky and Megan in the Duston branch, from start to finish. Thoroughly professional throughout the sale of my deceased parents home,to completion.They were all extremely empathetic during this emotional journey for myself and my sister. The communication from them was second to none, especially having to deal with 2 daughters that live miles apart.It can be difficult choosing an estate Agent with all the competitors about, but we are so glad we chose this wonderful team at Jackson Grundy, Duston. Highly recommend them.Thank you so much. Kerry
Thank you so much for your kind words, Kerry. We’re deeply touched to hear that Chris, Becky, and Megan provided the support and professionalism you needed during such a difficult time. It’s great to know that their communication and empathy made a positive impact. We’re grateful for your recommendation and are here if you need any further assistance. Thank you again for choosing us!
5/5
GoogleDespite a few minor issues towards the end, I have to say that I am satisfied with your service. The apartment was in perfect condition when I rented it, and the response time to any questions or problems was very quick. I would recommend refining a few small details, and your service would be 6 stars instead of 5. Best regards.
Thank you for your feedback and kind words. We're pleased to hear you were happy with the condition of the apartment and our quick response times. Thank you again for your recommendation, we hope to work with you again in the future! Best regards, The Jackson Grundy Team
2/5
TrustpilotVery disappointed
I am renting with Jackson Grundy for 7 years the same house. We took the house for me and my mom, I got married and I inform JG that I am leaving but my mom will stay in the house, will continue to rent it. I asked for a reference but they continue to refuse to provide me one, is already 3 weeks of chasing them. I found already a new tenant to move with my mom, to cover the pay, they send the documents, we did all the procedure and they keep refuse to give me a reference, I’ve been told that they have to pass all the reference first and only after I can get my reference from them. We paid for 7 years the rent, even in the covid time we didn’t got any discount and we paid. Since we had a new agent, Michelle Francis, we start having a hard time with the agency, not helpful at all and destroyed completely the reputation of the company in my eyes. I am after a surgery and mentally down, all this situation affected me even more, after the surgery instead of taking rest, I was chasing JG as I need to move asap. I am very disappointed and as soon as I am well, I will start a complain against them.
I’m very sorry to hear about your experience. Your feedback is important to us, and we want to ensure we improve our service moving forward.
3/5
GoogleGreat experience in getting our first home. Would recommend 10/10. Tanya was welcoming from day 1 and helped us find a home suitable for us. The process was quick and efficient. Great start to our home journey.
Thank you for taking the time to provide a review of your experience with Tanya and the team. Best regards, Nick - Jackson Grundy
5/5
TrustpilotHelpful & friendly team!
Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!
Thank you so much for your kind words. We’re delighted to hear that Becky and the team were able to make your first home purchase such a smooth and enjoyable experience. Wishing you many happy years ahead in your new home.
5/5
GoogleLindsey Hancock was absolutely brilliant when we rented our house with Jackson Grundy. We rented for 5 years and never had any issues with either the company or the landlord. We only left to purchase our own house otherwise we would gladly have continued to deal with Lindsey.
Thank you very much for taking the time to leave such positive comments regarding your experience with Lindsey and the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotOur experience with on Grundy was… First Class
Our experience with Jackson Grundy was excellent from start to finish. Valuation was spot on, speed and quality of particulars first class. House sold within 3 days. The office team kept in constant touch with us, the buyer and the solicitors on both sides to ensure a smooth transition for everyone, always with a smile and a cheerful approach. We would recommend the JG Duston team to everybody
5/5
GoogleA big thanks to Lyndsey and her team who have managed our small portfolio at Daventry for the past 16 years. The service and guidance given has always been efficient, professional and delivered with a smile. Can't speak highly enough about the service they provide.
Thank you so much for all your kind words and positive rating Terry, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
5/5
TrustpilotWould recommend Jackson Grundy Duston
Becky was brilliant and supportive during my house move and sale. She was always professional, warm and friendly on the phone and in person and helped to push things forward
Thank you for your kind feedback! We’re delighted to hear that Becky provided such brilliant and supportive service throughout your move and sale. Her professionalism and warmth are exactly what we aim for. If you need any further assistance, we’re here to help. Thanks again!
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