Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest Estate Agents in the area
Selling our home was made easy by all at the Duston branch of Jackson Grundy. Thanks to Chris and Brandon for the early sales stage with a huge thank you to Becky for her work in completing the sale. If you’re selling in the area, don’t look anywhere else.
Barry · 2 August 2024
Agent replied · 29 December 2024
Thank you so much for your kind words. We're really glad to hear that Chris, Brandon, and Becky were able to make the process of selling your home easier. Becky will be especially happy to know her efforts in completing the sale were appreciated. If you need anything in the future, we’re always here to help. Thanks again for choosing us.
★★★★★ 5/5
TrustpilotConsummate professional
This is the 3rd time I've returned to Louise for my Mortgage. She always puts me at ease and makes sure I'm kept fully informed about my options which takes so much stress out of the process. Alice was great too in supporting my application!
Steven · 30 September 2024
Agent replied · 29 December 2024
Thank you for your continued trust in Louise and our team! We're delighted to hear that she consistently puts you at ease and keeps you informed about your options, helping to reduce the stress of the mortgage process. We're also glad to know that Alice provided great support for your application. Your loyalty means so much to us, and we're here for you anytime you need assistance!
★★★★★ 5/5
TrustpilotWe went with Jackson and Grundy at duston with Becky our agent
We went with Jackson and Grundy at Duston. We had an amazing agent Becky she kept us up to date with everything and went above and beyond when we were getting anxious, I would highly recommend her nothing was too much, and I want to thank her once again and now we're in our forever home
Gill · 5 November 2025
Agent replied · 23 November 2025
Thank you so much for your wonderful feedback. We’re delighted to hear that Becky was able to support you throughout your move and make the process a positive one. It’s wonderful to know you’re now in your forever home. On behalf of Becky and everyone at Jackson Grundy, thank you and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThe service received from Jackson…
The service received from Jackson Grundy was excellent. We are truly pleased with the house that was found for us. Anna, Ben and David and other members of their team were professional, showed dedication and support throughout our experience in selling and purchasing of our house.
Carol · 29 January 2026
Agent replied · 23 February 2026
Thank you very much for taking the time to share your feedback. We are delighted to hear that you are pleased with your new home and that your experience of selling and purchasing went smoothly. Anna, Ben, David, and the wider team will really appreciate your comments. It was a pleasure working with you, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotThe team in the Wellingborough Road office
The team in the Wellingborough Road office handling the sale of my home were excellent in every respect.Tom, Will and Sandy made the entire process efficient, effective and stress-free. They offered me sound advice and gave me complete confidence. The sale was very smooth from start to finish. I would highly recommend them.
Andrew · 9 February 2024
Agent replied · 29 December 2024
Thank you for your kind words! We’re thrilled to hear that Tom, Will, and Sandy provided such excellent service and made the process smooth and stress-free. Your recommendation means a lot to us. If you need anything else in the future, don’t hesitate to reach out. Thanks again!
★★★★★ 5/5
TrustpilotStress free renting
From my initial enquiry Tanya was very helpful and communication was always great. I rented the property for two years and there was no issue in this time. They would always give notice for inspections or work that needed carrying out. Moving out was equally as simple.
Hiba · 21 May 2024
Agent replied · 29 December 2024
Thank you for taking the time to write a review. We’re pleased to hear that Tanya provided great support and communication throughout your rental period. It’s wonderful to know that your experience was smooth from start to finish. If you need anything in the future, you know where we are.
★★★★★ 5/5
GoogleCouldn't praise them enough, especially Ricky. Not only did they manage to find me a buyer almost instantly after my first buyer pulled out, but they have been amazing at keeping everything moving and keeping me informed. Ricky was even there for me when I walked in and cried on him due to a flood. He stayed positive and told me what I needed to do. Fantastic service, so much that I've listed another property with them. I just hope that when I come to buy a property, it's listed with Jackson Grundy!
C · 24 October 2020
Agent replied · 23 October 2024
Thank you so much for taking the time to leave such a positive review, and I'm sure your kind comments about Ricky will be greatly appreciated. Many thanks for your repeated custom and we wish you as smooth and trouble-free an experience as possible. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
GoogleJackson Grundy have been an excellent estate agent for us, we rented a property from them, any issues with the property were dealt with efficiently, the service has been great as well. Thank you so much to Tanya, you’ve been so amazing, we are really sad to be leaving.
Would 100% recommend this estate agents!
Kaya · 24 October 2023
Agent replied · 23 October 2024
Thank you very much for taking the time to leave such positive comments regarding your experience with the team. Your feedback is very much appreciated, as is your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotHighly recommend
I have lived in Northampton since 2014 and moved house 3 times. Each time I have ended up using Jackson Grundy to either buy or sell and I can hands down say they are by far the best estate agents in Northampton. The communication, effort and friendliness is second to none. On this occasion I sold through them and Becky from the Duston branch handled the sale which without her would have been a very stressful process. She went above and beyond for us. When people complain about estate agent fees I can vouch to say Jackson Grundy are worth every penny and would highly recommend for selling your house!
Steve · 16 December 2024
Agent replied · 24 February 2025
Wow, thank you so much for your amazing feedback and continued trust in us over the years! It really means a lot to hear that you’ve had consistently positive experiences. We’re thrilled Becky was able to make this sale as smooth as possible for you, and we’ll be sure to pass on your kind words. Thank you for your recommendation, we truly appreciate it! Wishing you all the best in your new chapter! 😊
★★★★★ 5/5
Trustpilot10/10
Jackson Grundy were brilliant with me. They’re trustworthy, professional and diligent! So much so that I’d never use another estate agent. I cannot recommend them enough! Brian, Louise and Natalie were fantastic from start to finish!
Jordan · 12 September 2024
Agent replied · 29 December 2024
Thank you for your kind words. We're glad to hear you had a positive experience, and we appreciate your recommendation. We will pass this onto Brian, Louise, and we're always here if you need us in the future.
★★★★★ 5/5
GoogleGreat communication and service with the lettings team. Whole process was very easy to navigate and Tanya was very responsive and friendly. Thank you!
Ally · 20 February 2025
Agent replied · 22 July 2025
Thank you for your kind words! We're so pleased to hear that you found the lettings process smooth and stress-free. Tanya and the team will be delighted to know their responsiveness and service made a difference. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotJackson Grundy Mortgage Advisor
I saw Louise for mortgage advice and couldn't be happier with the service. Louise is so friendly, professional, reassuring and knowledgeable. Could not recommend her highly enough. Would give 6 stars if I could.
Owain · 18 September 2024
Agent replied · 29 December 2024
Thank you for your amazing feedback! We're so glad to hear that Louise provided such a friendly, professional, and reassuring service. It's wonderful to know you had such a positive experience and felt well-supported. Your glowing recommendation, and the extra star, means a lot to us!
★★★★★ 1/5
TrustpilotAvoid this agency at all costs
Avoid this agency at all costs. The way I was spoken to was rude, unprofessional, and completely dismissive of me as a customer. Instead of owning up to their behaviour and offering a simple apology, they sent lengthy responses trying to twist the situation to make out I was in the wrong.
Ssarah · 26 September 2025
Agent replied · 23 October 2025
Thank you for taking the time to share your feedback. We take all comments seriously, as they help us improve our service. However, in this case, our recollection of events differs. We always aim to address all queries promptly and thoroughly, but this can be challenging when phone calls are ended prematurely. We wish you all the best moving forward.
★★★★★ 5/5
GoogleWe have been using Jackson Grundy Lettings for around 17 years and during this time Lindsey Hancock has been giving us her professional advice and guidance. She has always found us good reliable tenants so we would therefore recommend Lindsey’s services to anybody going into the rental property market.
Jane · 24 October 2023
Agent replied · 23 October 2024
Thank you so much for your kind words Jane, and many thanks for entrusting Jackson Grundy with your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
GoogleRhys, Aby and Sam were really supportive and helped me through the purchase of my new home from start to end. I could not have asked for more and will 100% be using this team again.
Darren · 25 June 2024
Agent replied · 23 October 2024
Thank you so much for taking the time to write a review Darren. It's fantastic to hear that you had a positive experience with our Daventry branch! Thank you for choosing us, if you ever need assistance in the future, we're here to help. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotI had the best and most incredible…
I had the best and most incredible experience with Jackson Grundy! Becky Toone from the Duston branch was the most friendly, hardworking, and amazing estate agent someone can have !!! She was in charge of our sellers property yet dedicated time and effort to help us and update us when no one would!! She went above and beyond when our own agency refused to do so. Without her hard work and dedication our housing process would have taken so much longer to complete. We could not be more thankful and grateful to have had her lead and push the progress of our housing. I recommend Jackson Grundy to everyone !
Rania · 17 August 2024
Agent replied · 29 December 2024
Thank you so much for your fantastic review. We're delighted to hear that Becky went above and beyond to assist you throughout the process. It means a lot to us that her dedication made such a difference, and we're grateful for your recommendation. We'll be sure to pass on your kind words to Becky and the team at the Duston branch.
★★★★★ 5/5
GoogleLynsey and the team in Lettings are extremely professional and go out of there way to help when needed. I rented through Jackson and Grundy for over 10yrs and couldn't fault the work they put in whenever I needed assistance. Well done to Lynsey and her Team and thank you for the help over the years. Thanks Dan Renshaw
Jack · 24 October 2022
Agent replied · 23 October 2024
Thank you so much for leaving such a positive review and rating of your experience, it is very much appreciated...as is your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
GooglePatient and passionately people, especially Sam and Alice. Grateful for your services
Dragos · 9 May 2025
Agent replied · 22 June 2025
Thank you so much for your lovely review. We're so pleased Sam and Alice were able to support you through the process. Kind regards, Alex - Jackson Grundy
★★★★★ 5/5
TrustpilotWell done to the Jackson Grundy Duston team
Well done to Becky and the team at the Duston office of Jackson Grundy for handling the house sale for me. I was kept informed all the way through the process from start to finish with regular updates.
Chris · 19 February 2024
Agent replied · 29 December 2024
Thank you for your positive feedback! We’re glad to hear that Becky and the Duston team kept you well-informed throughout your house sale. If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing us!
★★★★★ 5/5
GoogleLindsey has been so helpful and thorough finding a suitable property for myself & my 2 children on more than one occasion. We have found homes that have been in excellent condition & the process made as stress free & easy as possible.
Abigail · 24 October 2023
Agent replied · 23 October 2024
Thank you so much for your kind words Abigail, and many thanks for your positive rating. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotAn impeccable service
We used the services of Jackson Grundy in Kingsthorpe to sell our late father's home and highly recommend them. The whole process has been seamless thanks to Anna and her colleagues. Apart from finding a buyer so quickly, they also recommened a solicitor and kept us updated regularly on the process. Anna responded to emails within hours, even following up on our solictor's emails to ensure things went smoothly. A great service at a very reasonable fee. Thank you so much!
Lou · 12 June 2023
★★★★★ 5/5
GoogleMy husband and I rented a property through Jackson Grundy in Daventry for the last 4 years. The service we received from them was brilliant from start to finish, especially Lindsey and Tanya. They were always there whenever we needed anything and dealt with everything as quickly as possible. Would recommended to everyone.
Simone · 24 October 2022
Agent replied · 23 October 2024
Thank you very much for providing a positive review and rating of your experience Simone, and many thanks for your custom. Best regards, Nick - Jackson Grundy
★★★★★ 5/5
TrustpilotExcellent services
I recently bought a house through Jackson Grundy Estate Agents, and I couldn't be happier with the service I received. Their team was incredibly professional and supportive throughout the entire process.Communication was excellent, and they were always available to answer my questions. I highly recommend Jackson Grundy for anyone looking to buy a property!
Natasha · 16 May 2025
Agent replied · 26 July 2025
Thank you so much for your kind words and recommendation. We're delighted to hear you had such a positive experience buying your home through Jackson Grundy. It was a pleasure to support you throughout the process, and we wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotHonest and Helpful staff
Becky Toone, in the Duston branch was helpful and caring to help find a property suitable for my 86 year old mother.. She kept us informed from the offer to completion.. A very good experience.
Stewart · 27 November 2025
Agent replied · 22 December 2025
Thank you so much for your lovely review. We’re delighted to hear that Becky was able to support you and your mother throughout the process. Ensuring our clients feel informed and cared for is very important to us, and we’re glad your experience reflected that. We truly appreciate you taking the time to share your feedback and wish your mother all the best in her new home. If you need anything in the future, we’re always here to help.
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