Connells Northampton reviews in West Northamptonshire

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 1/5

Google

I recently had a deeply disappointing experience with Wiktoria at Connells. Despite my excitement about finding a new home, her unprofessionalism and lack of transparency left me feeling frustrated and undervalued as a client. I emailed Connells last month to request my home let report, which I believe is my right as a tenant. Shockingly, Wiktoria outright refused to provide me with the report, claiming that my referencing did not go through and I have to get in touch with Homelet but Homelet is refusing This was quite surprising, as I had not been informed of any issues during the application process, and I had no reason to believe that my referencing would be unsuccessful. What bothered me most was the complete lack of communication and transparency throughout this ordeal. As a tenant, I understand the importance of knowing the outcome of my referencing. Denying me access to the report hindered my ability to make informed decisions about my tenancy, and I was left in the dark without a clear explanation for the refusal. Professionalism and customer service should be paramount in the real estate industry, but Wiktoria's conduct did not reflect this. Instead of addressing my concerns with empathy and providing a clear explanation, she seemed indifferent to my frustration. I sincerely hope that Connells takes this feedback seriously and uses it as an opportunity to improve their services. As a potential customer, I expect better treatment and respect for my rights. Unfortunately, based on this experience, I cannot recommend Wiktoria or Connells to others seeking a reliable and customer-oriented letting agency.

Nida · 26 October 2023

★★★★★ 5/5

Google

A few months back I contacted Connells through my friend who had previously sold their house with the Company. As this was all new to me, I spoke with the Branch Manager Paul, who was very polite and gave me an overview of the current market before passing me on to the Instructions Manager, Steve. Steve was brilliant from start to finish! Very professional, and his enthusiasm helped ease what people describe as a very stressful time (selling a house!). From the first point of contact to finalising, I had received great communication throughout and nothing was too big or too small to support. I would 100% recommend this branch! Thanks again, guys!

Rebecca · 26 October 2023

★★★★★ 5/5

Google

Hands down the best Estate Agents in Northampton! The team helped me every step of the way, from the offer process, giving genuine advice about the houses I viewed and even helping me get my mortgage, they made the whole process as stress-free as they could! I’d like to especially thank Georgia in the Sales team who was instrumental in finding my dream home! She would regularly call me with properties I might like until she found the perfect one! Can’t recommend them enough!

Oliver · 26 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Google

We had an excellent experience with Gemma and the team. They were easy to work with and responded very quickly to emails and all our questions.Thank you Connells

Safta · 7 October 2025

★★★★★ 5/5

Google

I have just recently let a property with Connells(yet to move in!).. but the team are amazing already! Ella was lovely when viewing the property. & Makayla has been a star throughout the whole process. I can’t wait to move into my new home! Thank you.

Becca · 18 March 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Excellent Customer Service! Makayla Lawson was brilliantly amazing, very professional and proactive. One of the best Estate Agents. Incredible!

Onah · 2 December 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 5/5

Google

I and my partner had an amazing experience with Andrea with our mortgage application, she was so helpful with every step even when we had a little issue,she stood with us till we got through, such an amazing personality, I’m sure recommending her to every of my fam and friends, thanks Andrea😊 …

Zainab · 19 October 2024

★★★★★ 1/5

Trustpilot

Please please do not use this company

Please please do not use this company. I dealt with the Northampton office. I am a Landlord. Nearly 8 months on I have received no rent dealing with Olivia Williams in the legal department have very little communication from her. Taken rent protection and have received not 1 single penny they are supposed to pay out after 2 months. My health has deteriorated as a result of this.

Ghulam · 21 July 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Molly has been so helpful with what has been a very stressful time for me and my daughter having to move before Christmas. She has been on hand during the day and even out of hours. Very empathetic and understanding, a credit to CONNELLS.

Helen · 3 December 2024

★★★★★ 5/5

Google

Wiktoria was excellent as were the other members of team. But particularly Wicktoria. She was so efficient and really helped when turn things around after a sudden emergency delayed things. I would recommend connells to everyone. First time renters or returning renters - by far the BEST letting agent. Fast, polite, efficient and get the job done. Thank you!

Motasir · 27 February 2024

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024