Connells Northampton reviews

★★★★★ 5/5

Google

Cannot thank the team at Connels enough for the amazing service they gave my fiancé and I in the purchase of our first home together. The whole team was readily available for any questions we had about the process and we got a really lovely gift along with our new keys. I have to give an extra shout out to Georgia however who was one of our favourite agents to view houses with. On top of that, she found our house for us and knocked it out of the park. She seemed to understand exactly what we wanted straight away and sent us the specs for a house coming on the market end of the week. She was really communicative and accommodating and gave us advice on how to navigate some of the harder parts of home purchasing. Thank you so much Georgia and the Connels team!

Amber · 8 November 2025

★★★★★ 5/5

Google

Thank you Chinmaybhai for all effort and have patience, you were very helpful throughout financial advice, our mortgage passed easily, he was helpful with any queries whenever we need it. It was many queries and took long time to took exchange but you always communicating well between solicitors. All the best, and lots of thank you

Pinky · 16 December 2025

★★★★★ 5/5

Google

I let my property through Connells. Right from the start, both Ella and Molly were very professional and kept me informed of viewings and interest from tenants. Their communication was consistent and they answered all my questions clearly and concisely. They are both an asset to Connells. There was a glitch from the finance department which delayed payment to me but both Ella/Molly and Makayla made sure to sort it. Thanks girls.

Harj · 1 May 2025

★★★★★ 5/5

Google

I cannot thank Ella Robinson enough for her incredible service at Connells Northampton! From start to finish, she was absolutely fantastic in helping me get my new flat sorted. Ella was not only high professional but also so friendly and approachable, making the entire process stress free. What really stood out was how quickly everything was handled - I was amazed at how efficient and proactive she was getting things sorted in such a short period of time. Every question I had was answered promptly, and she kept me informed every step of the way. If you need someone who truly cares and delivers outstanding services, Ella is the one to go to. Highly recommended !!!

Rakhim · 17 January 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

A huge Thank you to the team at Connels in Northampton Wood Hill, who have found me great Tenants for my flat. Makayla has gone above & beyond with her exceptional Service & complete resilience in her job! I would without doubt recommend Connels… as an Estate Agent to Rent or buy your next property! Keep up the amazing work Makayla… truly an absolute asset to your Team & organisation & I look forward to working with you on other properties together 👍

Raj · 25 September 2024

★★★★★ 5/5

Google

I can’t thank Holly Bennett enough for everything she’s done to help get our sale and purchase over the line. She’s been absolutely brilliant throughout, friendly, calm, and always one step ahead in keeping things moving. Her communication … More

Jackson · 23 November 2025

★★★★★ 5/5

Google

We recently completed on selling our apartment. Holly Bennett was our contact and she worked hard dealing with solicitors and keeping both parties informed on a weekly basis. She went above and beyond to keep the process moving in the right … More

David · 24 October 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a fantastic experience with Connells Estate Agents. The team was incredibly supportive and helpful throughout the entire process, especially Makayla . Their professionalism and willingness to assist made everything so much easier. They were always available to answer any questions I had and guided me through each step with care and attention. I highly recommend Connells for their excellent customer service and dedication. Thank you for making the experience smooth and stress-free!

Adina · 25 September 2024

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 4/5

Google

Holly Bennett was great from start to finish during the process of us purchasing our first home. She was prompt and professional. We are very grateful for all the efforts she made and for always going the extra mile. Thank you very much Holly :)

Caitlyn · 24 September 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

I’m so happy and feeling untop of the world with my experience with connels agency Northampton with I and my partner mortgage journey, a special shout out to Andrea she was so professional and so helpful, she went through the journey with us even when we had a little issue she was there to calm us down and helpful,thanks so much Andrea, I’m sure recommending you to my fam and friends.Gracias

Adeyemo · 19 October 2024

★★★★★ 5/5

Google

We have used Connells tenant finding service a number of times and the lettings team have never failed to find one! Ella, Makayla and the team are always enthusiastic and easy to communicate with. As is the nature of lettings, things don’t always go exactly as planned but when something unexpected occurs the team have always managed to think on their feet and solve the problem.

Adam · 19 November 2024

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Google

I recently had a deeply disappointing experience with Wiktoria at Connells. Despite my excitement about finding a new home, her unprofessionalism and lack of transparency left me feeling frustrated and undervalued as a client. I emailed Connells last month to request my home let report, which I believe is my right as a tenant. Shockingly, Wiktoria outright refused to provide me with the report, claiming that my referencing did not go through and I have to get in touch with Homelet but Homelet is refusing This was quite surprising, as I had not been informed of any issues during the application process, and I had no reason to believe that my referencing would be unsuccessful. What bothered me most was the complete lack of communication and transparency throughout this ordeal. As a tenant, I understand the importance of knowing the outcome of my referencing. Denying me access to the report hindered my ability to make informed decisions about my tenancy, and I was left in the dark without a clear explanation for the refusal. Professionalism and customer service should be paramount in the real estate industry, but Wiktoria's conduct did not reflect this. Instead of addressing my concerns with empathy and providing a clear explanation, she seemed indifferent to my frustration. I sincerely hope that Connells takes this feedback seriously and uses it as an opportunity to improve their services. As a potential customer, I expect better treatment and respect for my rights. Unfortunately, based on this experience, I cannot recommend Wiktoria or Connells to others seeking a reliable and customer-oriented letting agency.

Nida · 26 October 2023

★★★★★ 5/5

Google

A few months back I contacted Connells through my friend who had previously sold their house with the Company. As this was all new to me, I spoke with the Branch Manager Paul, who was very polite and gave me an overview of the current market before passing me on to the Instructions Manager, Steve. Steve was brilliant from start to finish! Very professional, and his enthusiasm helped ease what people describe as a very stressful time (selling a house!). From the first point of contact to finalising, I had received great communication throughout and nothing was too big or too small to support. I would 100% recommend this branch! Thanks again, guys!

Rebecca · 26 October 2023

★★★★★ 5/5

Google

Hands down the best Estate Agents in Northampton! The team helped me every step of the way, from the offer process, giving genuine advice about the houses I viewed and even helping me get my mortgage, they made the whole process as stress-free as they could! I’d like to especially thank Georgia in the Sales team who was instrumental in finding my dream home! She would regularly call me with properties I might like until she found the perfect one! Can’t recommend them enough!

Oliver · 26 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

We had an excellent experience with Gemma and the team. They were easy to work with and responded very quickly to emails and all our questions.Thank you Connells

Safta · 7 October 2025

★★★★★ 5/5

Google

I have just recently let a property with Connells(yet to move in!).. but the team are amazing already! Ella was lovely when viewing the property. & Makayla has been a star throughout the whole process. I can’t wait to move into my new home! Thank you.

Becca · 18 March 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026