Trusted Agent profile · West Northamptonshire
★★★★★
1,833 reviews across 2 platforms
6 Wood Hill, Northampton, NN1 2DA, West Northamptonshire, NN1 2DA
Connells's office in West Northamptonshire, at 6 Wood Hill, is rated 2.2 out of 5 across 1,833 reviews on two platforms, including 196 Google reviews rated 4.5.
Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
1/5
TrustpilotGhosting I believe has happened rental connells blaby office Leicestershire …
Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .
1/5
GoogleBad review- Very unfortunate that multiple attempts to reach out/contact, via linkedIn/phone call, fall on deaf ears. It is very unfair that not even a call back can be initiated to inform any potential applicant, equally giving expectations to both recruiter and applicant. I hope Connells takes action across different offices, but this review is directly for Northampton. In a time of uncertainties the least that can be done, not as a must but for being courteous, a response is left and or the people that apply are not left on deaf ears. Kind regards
1/5
TrustpilotPoor service letting a property.
Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.
1/5
TrustpilotBullied & Lied To!
Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.
5/5
GoogleViewing the property and moving in went very quickly. I saw the property on Saturday and had the keys by Friday. Very quick and efficient. The Lettings team went the extra mile to get me for the weekend. However I had doubts as on the Friday the final details had not been completed, which made me think the landlord had backed out of the deal. After a few persistent calls we were back on track and I was in by Friday. The overall process went very smoothly. Thank you Lettings team for doing a good job.
5/5
GoogleMy partner and I recently viewed and ultimately became tenants of a property with Connells Northampton. I have to say, from start to finish they’ve been very responsive, sensible, and proactive in helping us through the process of getting our paperwork through and our offer processed. Each member of the Northampton branch we dealt with - especially Caitlin, as well as Makayla and Wiktoria, were all great. Our move in date was a very quick turnaround (we’re talking like.. a week from putting in an offer) and Caitlin and co. handled all of the admin very well to make sure everything was sorted in time. When we went to pick up the keys, Caitlin happily answered any questions we had, and Makayla went through some useful things for us to know like where the meters are in the property. All clearly keen to help! One thing in particular I’d note personally: I was impressed that they understood how to handle things like gender neutral titles/inclusivity. That kind of thing is rare and unexpected in this sort of setting, so came as a real relief. For example, when entering our information into their referencing company’s database, Caitlin was proactive in requesting additions to the title options when mine wasn’t present, informed me and assured me it would be corrected for me once the paperwork was processed, and gave me the opportunity to say what’s the least uncomfortable option to use in the meantime. My partner also noted that Makayla was great at not assuming pronouns for me over the phone. Might seem small to some, but to me it really meant a lot. And shows that they are really thinking about how to support all sorts of people. To top it all off, once we had moved in, they sent us an email with a sign in to a special webpage/app for us to use to report any maintenance requests for the property, with a very well designed interface that’s easy to understand and use. And the digital home move assistant Tili that they also use, which helps you do things like get your utilities together, notify your council of address change, and gives you options on things like broadband for your area, was a really nice touch too. Overall, our impression so far has been a refreshingly genuine and proactive estate agency, who clearly care about the customer/tenant experience. We’re now happily settled into our new home. Thanks, Connells Northampton!
5/5
GoogleThe lettings team, in particular Wiktoria, Makayla, and Caitlin took me through a process from identifying a potential property to securing it within 48 hours. They were all extremely helpful, eager to help, and responsive. I shortly will have the keys to an amazing new home and I don't doubt that this may not have been the case had it not been for their help. I look forward to moving into my new home and continuing the relationship with the team.
1/5
TrustpilotConnells Falsified my Valuation Report!
Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.
1/5
TrustpilotTime Wasters
I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.
1/5
TrustpilotWe are absolutely disgusted with the…
We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.
5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
3/5
TrustpilotTitle: Mixed Experience with Connells Property and Agent Harriete Ward
Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.
1/5
TrustpilotAvoid!!!!!!!!!!!
Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !
1/5
TrustpilotFor your sanity, safety, & financial security - STAY CLEAR!
For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!
5/5
GoogleWe had the pleasure of working with Chimnay Bodiawala throughout our home buying process, and we couldn’t be happier with the service we received. He was always available whenever we had questions or needed guidance, and he ensured … More
Thank you so much for your kind words! It was an absolute pleasure working with you and we are thrilled to have played a part in finding your dream home. Our team strives to provide exceptional service and we are proud to have exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGemma and Lee were very friendly and helpful right through the process of my purchase. They kept me up to date with progress and kept me informed (which is very important to me). Thank you very much for helping me buy my dram home!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleShame I’ve had to do this, Connells were an amazing agency while i lived with them (albeit the organisation of a fish). The downside here is the move out was terrible. It’s been over a month since I moved out, leaving the house immaculate (inventory reported 0 issues) yet it’s now approaching 6 weeks since I’ve moved out without any clarification on what’s happening with my deposit apart from they’re waiting on the landlord.. since 28 May! AVOID AT ALL COSTS
Hi Peter, we appreciate your feedback and are sorry to hear about your experience. Please contact complianceresidential@connells.co.uk for further assistance regarding your deposit. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey are hard to contact them
Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.
5/5
TrustpilotWe were looking to rent and found a…
We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.
1/5
TrustpilotConnells warndon villages worcester
Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)
5/5
TrustpilotGreat team in Watford Office
Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!
5/5
GoogleMakayla at connells estate agents is fantastic when she first viewed my property she seen straight through the cracks and was willing to provide her assistance in helping me achieve the correct rental value as I was being under paid with … More
Thank you for your kind words! We are so glad to hear that Makayla was able to provide you with exceptional service and help you achieve the correct rental value for your property. She truly is a super star in the rental department and we are lucky to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotTerrible estate agents
Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along
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