5/5
Googleless than 12 weeks from valuation to completion, just gave them the keys and they did the rest
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile · West Midlands
Dixons West Midlands reviews
★★★★★
350 reviews across 1 platform
848 Bristol Road, Selly Oak, Birmingham, West Midlands, B29 6HW
Dixons's office in West Midlands, at 848 Bristol Road, is rated 4.7 out of 5 across 350 reviews on 1 platform, including 350 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service from Dale, Nick, Jan & Krystal. Communication couldn’t have been better. Thanks all 👍 …
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleTeliah provided me with great service and very nice and competive woman! I recommend!
Agent replied · 13 June 2024
It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care
5/5
GoogleBrilliant communication with Claire, very helpful and quick responding
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
Googlevery poor service . never answer mails. delay or never complete maintenance. no lease renewal. AVOID
Agent replied · 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team have kept me up to date at each step of the way right through to a successful sale. Professional and friendly at all times.
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleHappy with the service Jan provided! Worked hard and always kept me in the loop.
Agent replied · 13 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally wonderful service.
Agent replied · 13 June 2024
Thank Jackie for the wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIn the last 15 years dixons have taken care of 3 moves for me and each time they are highly professional and very friendly and helpful in every way. Will always use dixons thank you
Agent replied · 13 June 2024
Hi Mick, Thank you for your kind comments and wonderful 5* review! Best wishes, Scott (Customer Relations)
5/5
GoogleExcellent approach and professional services, the best agents in the zone with no doubt
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GooglePretty quick in arranging a viewing. Answered all questions. Good experience in viewing.
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid. They can mislead you on purpose. Also they will not communicate your offer back to the seller, which as far as I know, it's not legal.NegativeResponsiveness, Professionalism, Value
Agent replied · 13 June 2024
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
1/5
GoogleGood luck trying to get your deposit back. Been waiting since November '19 to get my deposit back still Waiting. Even the landlord is fed up with Dixon's. Find a property elsewhere.
Agent replied · 13 June 2024
I am sorry if this has been your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott (Customer Relations Team)
5/5
GoogleVery friendly, super efficient. Helpfully informative throughout our sale. Excellent service.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleExcellent service from David, move went smoothly 👏 👍 …
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleLovely staff. Very informative.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe Estate agent, Tulsa, was really good at communication, always made time for us when we wanted to go for other viewings etc. Can't recommend him/ Dixon's enough
Agent replied · 13 June 2024
Dear Toby, Thank you for the 5 star review. I will share your kind comments wit Tulsa and the entire team at the Selly Oak branch. Kind Regards, Sarah
5/5
GoogleCannot fault them. Great support through the whole transaction. Quick to respond to any queries or issues that I had.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleWorking with Dixon's they were very helpful in assisting in getting the property over the line. Very satisfied with service.PositiveValue
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
5/5
Googlevery pleased with dixons lettings professional but relaxed experience at the viewing which made me and my partner feel at ease. thorough and professional when dealing with all areas of the letting. all staff very well mannered over all the manager runs a very very good agency iv been pleased since day one well done.
1/5
GoogleI wouldn't recommend to any one... All they care is to sign you a contract and get your money.
Agent replied · 13 June 2024
Hi Ali, This is definitely not how we wish to do business and I'm sorry that you have left us these comments. If you want to let us know more specifically what we could have done better then please get in touch on customercare@countrywide.co.uk. Many thanks
5/5
GoogleVery pleased with the professional, prompt and courteous service.
Agent replied · 13 June 2024
Thank you for your 5* review!
5/5
GoogleLovely staff, really friendly and helpful.
5/5
GoogleFantastic service from Paul, thank you so much!!!!
Agent replied · 13 June 2024
Thank you Zahida for the 5 star rating. Best wishes Sarah
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Dixons West Midlands
Has Dixons won any awards?
Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Gold.
