Dixons West Midlands reviews

★★★★★ 1/5

Google

DO NOT BY ANY MEANS WHAT SO EVER RENT WITH DIXIONS!!! ESPECIALLY IF THEY ARE BEING THE PROPERTY MANAGER!!!!!! I am leaving this review just to warn you. I have moved into MY WORST NIGHTMARE. When I first moved in the place was disgusting, the bathroom has woodlice crawling around, the toilet was broken and boiler making the flat shake with an extremely loud noise. It took 1 month for them to fix the toilet that would not flush and FLOODED MULTIPLE TIMES THE WHOLE BATHROOM AND KITCHEN FLOOR. The boiler is still not fixed. BUT THE WORST PART IS THE INSECT INFESTATION!!!! IM HAVING TO KILL SEVERAL SPIDERS ON THE DAILY DUE TO THEM LIVING IN THE BATHROOM AND BEDROOM!!!! I HAD TO VACUUM UP A NEST OF AROUND 30 BABY SPIDERS IN THE BUILT IN WARDROBE TODAY WHICH PUSHED ME OVER THE EDGE TO WRITE THIS REVIEW. DIXIONS HAVE TOLD ME THEY WILL NOT BE HELPING. THEY TOLD ME I WOULD HAVE TO PAY FOR SOMEONE TO COME OUT MYSELF TO GET THE INFESTATION FIXED. THIS IS THE FLAT THEY HAVE LET TO ME, IVE ONLY BEEN HERE 1 MONTH!!!! THEY ALSO TOLD ME SPIDERS ARE NOT PESTS!!! THEY ARE NOT EDUCATED ENOUGH TO DO A SIMPLE GOOGLE SEARCH TO FIND OUT SPIDERS ARE COMMON PEST!!!! IT IS THE LANDLORDS JOB TO MAKE SURE THE FLAT IS LIVEABLE AND TO MAKE SURE THERE IS NOT A PEST PROBLEM WHEN YOU MOVE IN!!! THEY ARE BEYOND A JOKE AND BEYOND DISGUSTING.

Mia · 15 March 2024

★★★★★ 3/5

Google

We had a fairly average experience with Dixons. Their customer service was sometimes quite forced, making it obvious they were just looking to make a commission (e.g pushing the zero deposit scheme). Their email manner could be more professional, but we were always provided with the necessary information and updates when requested. My partner and I made an appointment today to pick up the keys, which was arranged well in advance, and after travelling for an hour they told us they didn’t have the keys. They asked us to come back tomorrow, which wasn’t an option, so they organised someone to drop it through our letterbox. The journey was so pointless, if we knew that we would’ve requested to e-sign the documents. Also the office was very loud. One employee, I didn’t catch her name, kept shouting over us to another employee behind and it was so distracting and unprofessional. I wouldn’t go out of my way to deal with Dixons again.

Kristina · 15 March 2024

★★★★★ 5/5

Google

Couldn't recommend these guys highly enough. Care and the team found a great Tenant for us and helped us every step of the way, can't thank them enough.

Ajay · 14 June 2021

★★★★★ 4/5

Google

Hey readers, I had been to this Dixons in order to sell my property and move house. I had a few agents working on it, but they wasted my time for example, Property Link - they didn't even participate with the house viewings. However, Dixons were very helpful - I would have gone to them before had I known about them. Paul had helped me all of the way and I appreciate them taking their time to sort out my property matters. For buying and selling properties, Dixons are very reliable. They did not waste time at all and they also provide a genuine value for your property. Some estate agents had wasted my time by telling me that my property was worth much more than it actually was, which resulted in a slower process and less buyers willing to pay. Dixons are very experienced in this area and they were the only estate agents that were able to value and sell my property for a good price. Paul especially was very friendly and he organised viewings for my house as well as coming around to our house in order to deal with it effectively and let us know about anything. He was able to find genuine buyers for our house and I am truly happy with my service and I appreciate their time.

Naz · 14 June 2020

★★★★★ 5/5

Google

Stacy was very helpful and knowledgeable from start to finish.. sorted everything out for us couldn’t thank her enough, she is a credit to the business.. 100% recommend these guys if you’re looking for a property

J · 15 June 2018

★★★★★ 5/5

Google

Amber was very helpful, friendly and got the job done quick.

N · 14 June 2023

★★★★★ 5/5

Google

Amelia was great. Very professional and friendly

Redwaan · 17 September 2023

★★★★★ 5/5

Google

I had a very very nice experience the referencing and all the check was done in no time a big thank to Ryan Smith he did an incredible job many thanks

Alaa · 14 June 2020

★★★★★ 5/5

Google

We have had exceptional help with the sale of our current property, and it sold within a matter of weeks. They also helped us with the buying of our new property. I would highly recommend dixons as they are all so helpful and friendly and will go above and beyond to help you.

Rachel · 17 October 2023

★★★★★ 5/5

Google

@Dixons Yardley, what an excellent and amazing team you are! You've shown your support and professionalism..guided me throughout the journey insearch for a property to rent.@Sophie and Amber thank you, I appreciate. My recommendation stretch out to you a 💯 @team Dixons Yardley. Keep up the good work! …

Adelyn · 15 January 2024

★★★★★ 5/5

Google

Great agency, professional and reliable They have been letting our flats from more than a year now and it's been a very positive experience so far. Special thanks for Cara Healy and Ryan Smith, both of them have been supporting us with any issues that we have and always doing an excellent job in finding the best solution and good tenants for us. its a pleasure working with Dixon's. From RashmiPositiveResponsiveness, Quality, Professionalism, Value

Hello · 14 June 2021

★★★★★ 5/5

Google

Dixons Yardley did a wonderful job. Special recognition to Amber and Ryan wow I am impressed .Ryan practically had my number written on a sheet of paper next to his desk in a bid to contact me immediately any apartment comes on the market. Thanks once again Ryan and Amber Benneth kudos for the great job done.

Uwagboe · 14 June 2023

★★★★★ 5/5

Google

Me and my partner have had to move house in quite a short notice and our experience with Dixon's Yardley have been really lovely. The whole process was really quick and we had no issues. Thank you to Amber and Ryan!

April · 14 June 2023

★★★★★ 1/5

Google

Do not let Dixon's refer you to Countrywide. Countrywide charge fees and set up to be robbed by a solicitor. Countrywide referred me to a Davidsons solicitors and countrywide were going to get a crazy referral fee of £675 .£675 was only mentioned in the middle of a second page of writing . Countrywide also lied telling me they was selling me an exclusive mortgage which is why it was worth their fees of £150 . I got the same mortgage for no fees and my legal fees from another solicitor were almost half the price . Go to a brooker who charges no fees and get your own solicitor. Dixons also tried to mislead by telling me stuff like the house they was selling had had a full rewire when the electrics were at least 15 years old . I'm an electrician lol .

John · 15 June 2019

★★★★★ 1/5

Google

So called branch manager who " has no superiors as he manages and oversees 3 branches " , Joe. The most unprofessional and awkward letting agent i have ever met. First his buddy pressured me into putting a deposit down without any information about what is was for and if this was refundable. Brought me into the office and stated i had 4 weeks to move into the property from the day i showed interest, not when i sumbit my references. I asked if i could view the property a second time and that was it , his facial expressions, tone of voice changed completely. This chaps only 4ft tall and he is completely unprofessional and awkward to be around, because i complained about him he cancelled my application. Perhaps this was about my race? Not 1 mention of Joe in any review - must be a reason, @ countrywide

Isman · 15 June 2019

★★★★★ 5/5

Google

I had the urgency of getting a house within very little time range and even less free time to find a suitable place for my mother and I due to work. But Ryan Smith understood my needs perfectly and found us a house that fitted our request. He showed great flexibility, patience and communication skills while taking us step by step everyday in this adventure. Glad to say that Ryan wasn't just a business man but a reference point for all our questions. Thank you RYAN. Best Regards, Alberto Cagnani & Loredana Cappuccio

Loredana · 15 June 2019

★★★★★ 3/5

Google

We have just exchanged on a property that Dixons originally marketed in June and our experience with Dixon's has largely been good. We were initially impressed by the agents knowledge of the area and the price they said we could get for the property. They were the most expensive agent but we felt that was justified given the property price they were quoting. Next came the actual marketing and I have to say we were very disappointed with the first release of the ad. I'd specifically asked to proof read the ad before it went live but it was released and then emailed to me due to a miscommunication. This would have been ok if the ad was professional but we felt it fell way below the standards we expected. After talking with the branch manager she apologised and agreed the ad fell below their standards. She invited us to the branch to personally re-write the ad which took a few hours to do. So the ad is now live and after a few weeks of no real interest and an open morning that only attracted 2 couples we were not holding out for a good response. Then a week or so later we got a call to say someone is very interested in the property and would like to view it out of hours. Our agent asked if I could take them round which I agreed to. Upon showing them round and seeing how impressed they were, we then became excited and when they offered the asking price we were over the moon! With the sale price agreed etc we were had the usual wait for the legal process to happen. Everyone at has been very friendly and they are very customer centric but I think, just like a lot of people at the moment, we couldn't help wondering if we would have achieved the same result if we had picked an online agent at a third of the price? This is a question we won't be able to answer this time but it something we definitely consider looking at when we come to move again.

Y2graham · 15 June 2019

★★★★★ 5/5

Google

I highly recommend Dixons Yardley, I've been so stressed out with house hunting, Zoe and Rebecca soon put me at ease, they have helped me finally get a home for me and my family, they have been nothing but professional and friendly, the support has been amazing, I can't thank them enough!

Claire · 17 October 2023

★★★★★ 5/5

Google

One of the best agents i have come across in the journey of looking for a property which took me few months. Dixons made this dream come true, so quickly and so easily. Customer service was absolutley amazing. Thank you so much.

Shazana · 14 May 2024

★★★★★ 5/5

Google

Got my mortgage through ash at countrywide mortgages who is based at dixons yardley (also the agent who I've purchased the property through) got my official mortgage offer literally 4days after it was applied for ash was very helpful and always on hand to answer any questions I had and was very responsive to my emails etc, the agents at dixons where also very helpful and professional (zoe) thank youPositiveResponsiveness, Quality, Professionalism

Tayyab · 14 June 2021

★★★★★ 5/5

Google

Great and outstanding, Ryan and the team sorted us faster then I excited. Very friendly and easy going. Been renting through dixons a few times now definitely recommend.

Paulius · 14 June 2020

★★★★★ 5/5

Google

Excellent service from Naif at Dixsons yardley in helping me find my first home, listened to all my needs and found me the perfect home. Thank you!

Ishy100 · 20 December 2024

★★★★★ 5/5

Google

Amber was awesome with everything she done

Ikhuoria · 14 June 2023

★★★★★ 5/5

Google

Thanks to Arif and Cara and the rest of the team, who helped us move into a place we can call home. Awesome service!! Definitely would recommend over and over

Manny · 15 June 2019