Dixons West Midlands reviews

★★★★★ 5/5

Google

I cannot recommend Denise Lambe highly enough. From start to finish she has been extremely helpful, supportive, and professional throughout the entire mortgage process. She took the time to explain everything clearly, answered all of our questions promptly, and made what could have been a stressful experience feel straightforward and manageable. Her knowledge and guidance gave me real confidence at every stage. If you’re looking for someone who genuinely cares about their clients and goes above and beyond to ensure the best outcome, Denise is the person to trust.

Josh · 16 September 2025

★★★★★ 5/5

Google

This Team Helped Us Alot In Getting Our House So Many Times It Was Touch And Go, But Finally We Got The House Thanks To Andy And Gemma They Really Went Far For Us We Appreciate If You Are Buying, A House Definitely Buy From Them... I was writing the review fast so used my son's screen name Really Good Team Many Thanks For You're Help Amber

MultiFandomK · 16 October 2025

★★★★★ 5/5

Google

Andy provided exceptional support throughout our property purchase. His professionalism, proactive communication and personal dedication made a stressful process remarkably smooth. Thanks to his efforts, we moved in seamlessly and are now happily settled. We wholeheartedly recommend Andy&Jemma to anyone seeking an agent who genuinely cares and delivers beyond expectations.

Chelsea · 15 January 2026

★★★★★ 5/5

Google

I would highly recommend Dixon's. They were exceptional throughout the sale of my property and I can't thank Andy enough for all of his hard work in the final completion stage of my purchase too. He really stepped up & helped to push everything through at the final hurdle and I thoroughly appreciate it. They are a lovely team & I would not hesitate to use them again. Thank you! Christine

LChristine · 13 June 2025

★★★★★ 5/5

Google

I highly recommend to anyone who needs help with a mortgage, Denise from countrywide mortgages, Denise was very helpful & knowledgeable & understanding of my situation & helped with the process with patience, kindness & empathy.

Victoria · 15 March 2026

★★★★★ 5/5

Google

Dixons sold my uncles house for us after he had passed away. At the beginning they discussed my mother’s needs in a sensitive way. At all stages through the sale they kept my mother informed of what was going on and arranged a number of viewings which they carried out. When offers were made they were presented to us and we accepted the best offer. Just before exchange Gemma went above and beyond to keep us in the loop and also sort out the final review of the property with the buyer. I am happy to recommend Dixons for sorting out any house sale

Mark · 18 November 2024

★★★★★ 5/5

Google

Recently sold our house through dixons with Gemma and the team. From start Gemma was very reassuring and made things very easy. Thanks to andy and Israh also for all the help. Would highly recommend for anybody wanting to sell or buy a home.

Giverny · 16 June 2025

★★★★★ 5/5

Google

Thankyou!!! I’ve was in a process selling a property and the service I had with Dixons was more than I expected Andy the branch manager is a real asset to the company his drive, passion and customer service and support was 10/10 he’s helped me soo much and I will always recommend Dixons! Gemma and Sophie are brilliant extremely helpful and professional Denise at countrywide is amazing she’s helped me soo much over the years What a team I would highly recommend Dixons kingstanding thankyou!! X

Kay · 16 October 2025

★★★★★ 5/5

Google

Denise, Andy and Israh were incredible throughout the entire process, especially when it came to meeting the tight deadline. Andy worked tirelessly, chasing updates from solicitors and ensuring everything stayed on track, which made all the difference! Couldn’t have done it without their dedication and support, highly recommend them!

Indu · 16 April 2025

★★★★★ 5/5

Google

Have just completed on our property and couldn’t be happier . We were anxious and unsure about putting our house on the market but Gemma and Andy made us feel like we were in control of the process . We had input about photos and write up and the house looked great online . They did all the viewings and then when we sold, supported us through the whole process. We had lots of challenges and at times it felt very stressful but Andy was very reassuring and chased up issues and communicated it to us well. Very happy with their service.

Laura · 15 October 2023

★★★★★ 5/5

Google

Recently sold with Andy, Gemma and the team. Brilliant service from start to finish. Highly recommended.

Sue · 15 February 2026

★★★★★ 5/5

Google

I don't have enough words to thank Gemma and Andy from Dixons also Emma from Medway Law and the whole team iamsold auctions. My father in law wanted to sell his home of over 80 years in Great Barr. Andy came out had a chat with him and explained the various options available. After going away and chatting to my husband and myself he decided to go down the Modern Auction route. Dixons arranged for the photos of the house to be taken. We had very little to do. A start price was fixed with a no less than amount agreed. The process was so straightforward everything was amazing. The auction was live for a week and the final hour was nerve-wracking watching the auction on line. We used Medway Law as they are specialists in auction properties and everything was compled well within the time-limit of 56 days. All I can finally add is if anyone is thinking of selling a property go to Dixons and if your not sure of auction I would certainly recommend it. There was no stress for an elderly gentleman of 89 years old. THANK YOU EVERYONE IT WAS A REAL PLEASURE

Maggie · 16 August 2023

★★★★★ 1/5

Google

Horrible experience with Andy, the other colleague are friendly and welcoming. Advice to anyone who uses their services to purchase a home - confirm every phone call and detail with an email to back it up. In réponse to Dixon's saying I'm not a customer - I was (this isn't my real name on this account) and I regret the decision to purchase a property through yourselves. In my opinion, this was nothing but headaches and when I logged a complaint - despite having emails to back up the complaint, I was told he was right! Appalling service and appalling treatment of a first time buyer - Andy ruined this experience for me. If needed - I can attached the emails to this review and people can Make up their own minds - patronizing is the right word to describe how he spoke to me.

K · 21 August 2025

★★★★★ 5/5

Google

A huge thank you to Denise - mortgage advisor at Dixons. I am a first time buyer and was ready to give up on purchasing my first house after being messed around by an online no fee broker. I am so glad I had Denise to guide me through the process. Denise set up two initial meetings with me and spent a considerable amount of time talking me through the whole process from start to finish and answered my endless questions. Denise has always been on the other end of the phone if I needed to run anything by her during my property purchase. I wish I had found Denise sooner in the process as it would have saved me a lot of time and hassle! Thank you so much Denise, I would have given up on my dream of buying my first home if it wasn't for your fantastic advice, guidance and patience with me.

Rahila · 12 June 2023

★★★★★ 5/5

Google

All the team at kingstanding were exceptional in there sale's and negotiating with the sale of property. We would like to give our special thanks to Gemma for all the hard work she put in. As we recall she went the extra mile on the 11th November sorting out for both parties solicitors. Because of this we would recommend Gemma for a higher position within the dixons group, she is a asset to the business. Thank you all well done.

Kamaljit · 12 June 2023

★★★★★ 5/5

Google

When i first saw my new home in Dixons i fell in love. I went to a couple of mortgage advisors, who didnt want to work or care. I contacted Gemma who was very friendly, sympathetic and kind and pointed me in the direction of Denise their mortgage advisor in house. Denise was incredible and optimistic from start to finish and helped me get my beautiful dream home. In the last month before completion, it was such a hard Journey with the bloke i was buying off was being difficult, Gemma and Andy were incredible with helping me and being a mediator between both parties. If ever i need anything in the future i can count on Dixons. Thank you so much guys.

Gemma · 12 June 2023

★★★★★ 5/5

Google

Dixons have been great when helping me and my wife to move home. Denise and Andy were fantastic, professional and offered us advice that benefitted us for the future. Denise being the Mortgage expert is excellent in finding the right mortgage offers and insurance cover that suited our family and protecting us financially for the future. They also ensured me and my wife were kept informed of any updates, checked up on us regularly and were always contactable for any advice we needed spending the time to explain the things to me and my family. I would highly recommend using Dixons to family, friends and strangers alike. Fantastic service and amazing people!!

Joel · 12 June 2023

★★★★★ 5/5

Google

Denise has been the most positive part of my house purchase over the last year. She supported me through my time searching for a property as well as throughout the whole purchase period when I had found one. She is experienced and …

Ivinder · 16 April 2025

★★★★★ 1/5

Google

A week ago I started the procedure to rent a house through Dixon Erdington , I put the deposit through and documentation only to receive a unprofessional email stating that my financial documents were not accepted when the agency it self didn’t ask for any financial documentation to begin with , therefore they wouldn’t be able to release my deposit back . My credit score is fully maxed , never I ever got refused by agencies or companies because of my credit . But yet dixon has refused me for NO REASON and took my money . That’s what they do to people to steal their money

Stef · 16 August 2025

★★★★★ 5/5

Google

My wife and I just purchased our first home and we had to luxury of working alongside Denise Lambe who was our Mortgage consultant. Denise was outstanding from the start. Her professionalism, personalised approach, and prompt communication made the process stress-free. She went the extra mile, ensuring the best deal for us at all times and left no stone unturned. Highly recommended her service! ---

JayTheSekou · 10 April 2024

★★★★★ 5/5

Google

Denise has been an absolute pleasure to work with over the past six year. She is incredibly knowledgeable, patient, and always willing to go the extra mile to ensure everything runs smoothly. It’s so comforting to have someone as …

Tanice · 16 April 2025

★★★★★ 5/5

Google

My family and I have just sold my deceased moms house We cannot thank Andy, Gemma and Israh enough, such a great team Nothing was too much trouble for them, any problems or issues we had Andy got …

Jackie · 16 April 2025

★★★★★ 5/5

Google

I had a fantastic experience with Denise throughout my journey as a first-time buyer, from the first moment dealing with my mortgage to completion. She's incredibly experienced, knowledgeable and very patient and will go out of her way to help you ensure things are running smoothly. She will take the time to break down the process and further explain any type of questions. With so many questions and queries I had, Denise's communication is very prompt and professional, whether it's via email or phone call. It's truly nice to go to someone you can trust to provide reassurance during the stressful process. I want to say a huge thank you! Couldn't have done it without Denise's dedication and support. Highly recommended.

Kyle · 27 May 2025

★★★★★ 5/5

Google

I would like to thank Andy and Gemma for the support in buying a second house. Andy was absolutely fantastic he understood all of our needs and requirements. He tailored only properties that would be suitable to us. He kept us informed at all times I found Andy to be very freindly whilst remaining very professional. Gemma is a absolute super star she is very professional and very friendly nothing was to much trouble for her... She went out of her way if I ever needed to have a further viewing to the property she always was available to do so round the times i was available. I really mean nothing was to much trouble. I would like to thank them both again and I highly recommend them. Paul and Jenny.

Paul · 12 June 2022