Dixons West Midlands reviews

★★★★★ 5/5

Google

I’ve recently bought my first house with help from Dixons particularly my mortgage advisor Rikki. Rikki made the home buying process ever so smooth for me and I can’t thank him enough. I was expecting the process to be a little bit tough based off what people had told me but that wasn’t the case for me. Rikki was very supportive, he answered all the questions I had and the most important thing was he would check in on me constantly throughout the process. 10/10 service from Rikki and his team

Nandi · 15 February 2026

★★★★★ 5/5

Google

Rikki was outstanding throughout my entire mortgage application. He was consistently responsive, professional, and proactive, and nothing ever felt like too much trouble. Every question was handled quickly and clearly, and any issues that came up were actively solved rather than delayed. His communication, attention to detail, and commitment made the whole process smooth and stress-free from start to finish. I always felt informed and supported, which is exactly what you want during a mortgage application. I couldn’t recommend Rikki highly enough - a genuinely excellent broker.

Uzair · 15 February 2026

★★★★★ 5/5

Google

I've recently bought my first house with the help from Dixons and I can honestly say Korron made this the easiet experience ever. She's always been there to help anyway possible, reasurred me, answered all my questions multiple times over to help make me understand things, updated me every step of the way. She's very approachable, caring and goes out of her way to help. Daniella and Neela were also a great help. Thank you so much team, its been an absolute pleasure.

Claire · 15 February 2026

★★★★★ 5/5

Google

I would like to sincerely thank Rikki and his team for the outstanding support they provided throughout the entire property buying process. From the very beginning, they were professional, knowledgeable, and always available to answer questions or provide guidance. Communication was clear and timely, which made what can often be a stressful experience feel smooth and well-managed. Their dedication, responsiveness, and genuine willingness to help gave me great confidence at every stage of the journey. I truly felt supported from start to finish. I would not hesitate to recommend this branch to anyone looking to buy a property, and I would gladly work with them again in the future.

Concordia · 23 December 2025

★★★★★ 5/5

Google

As first-time buyers in the UK, the home-buying process felt overwhelming at times, but Rikki was an absolute guiding light from start to finish. What truly stood out was Rikki’s consistent presence and support. Whether it was securing the best mortgage rate, applying for it, or getting updates from the solicitor, Rikki was always there with clarity and reassurance. Thanks to Rikki and the team, the entire journey felt smooth and well-supported. Highly recommend them to anyone looking for a stress-free and professional home-buying experience!

Asif · 28 November 2025

★★★★★ 5/5

Google

Absolutely fantastic customer service. I had got my mortgage sorted from their in house mortgage advisor Rikki and he was amazing. We were struggling getting a good mortgage as my mom was elderly and we weren't getting a good rate but Rikki managed to get us a good amount. He explained the whole procedure to us and left us at ease. During the process, we had some difficulties with our solicitors. As it was out first time buying a house and we didn't understand some paper work or what was happening next and would email/ring Rikki and he would reply as soon as explaining to us what everything meant and what to do at each stage. I would highly recommend Rikki and his amazing team to anyone!

Raheema · 7 November 2024

★★★★★ 5/5

Google

Rikki is very helpful and would recommend him to anyone as he is a great person and tries to help in every way he can and explains the process very well

AzzA · 15 March 2026

★★★★★ 5/5

Google

We used dixons and had Rikki Walton help us with our mortgage, he was amazing, made all the steps into getting our mortgage easy and gave us loads of options and explained everything, so even us with not much experience could understand. He was always able to answer our calls if we had any questions and a genuine friendly nice guy. Anyone looking for mortgage advice I’d recommend Rikki straight away .

James · 26 October 2024

★★★★★ 5/5

Google

Korron deserves more than five stars for her service she deserves 20 if not more!! From the first initial phone call I made Korron has been there from the beginning to the end of selling my late Father‘s house. Korron made every effort from …

Sarah · 16 July 2025

★★★★★ 5/5

Google

Daniella is a very professional lady and very helpful. Answered all our questions regarding putting our home on the market. Gave us a lot of advice about marketing the property. She has a very bubbly personality.

Oliver · 18 August 2025

★★★★★ 5/5

Google

I wanted to show some appreciation for Korron. Always goes above and beyond and nothing has been too much. Korron has been amazing from the get go. Thank you!

Tammy · 8 August 2025

★★★★★ 5/5

Google

As a first time home buyer, Rikki made it so simple and easy. Communication was excellent and we were well carried along during the whole process. …

Simeon · 16 July 2025

★★★★★ 5/5

Google

We are currently going through the experience of buying our first home. Korran from Dixon has been absolutely fantastic in supporting us through the process ! She has been a pleasure to work with and her enthusiasm/ helpful nature shines through ! Would absolutely reccomend ◡̈

Beth · 2 November 2024

★★★★★ 5/5

Google

We had a great experience working with Rikki as our mortgage advisor at Dixons, while buying our first home. He was incredibly friendly, easy to talk to and patient, which really helped take the stress out of the whole thing. What stood out the most was how clearly he explained every part of the process. As first-time buyers, there was so much we still needed to learn, but Rikki took the time to explain everything. On top of that, Rikki really took the time to understand our situation and went out of his way to find the best mortgage rate to suit our particular needs. It never felt like a one-size-fits-all approach, he genuinely wanted to get the right fit for us. He kept us in the loop from start to finish, always making sure we knew what was happening and what to expect next. No question ever felt too small or silly, he was patient, honest, and really clear in his advice. It made a huge difference knowing we could rely on him throughout. Would definitely recommend him to anyone looking for proper support and guidance with their mortgage.

Waldo · 25 April 2025

★★★★★ 5/5

Google

We bought our first home from Dixons and were very pleased. All the staff were helpful and responsive. Special shout out to our estate agent Emily Sula, who is absolutely amazing. Emily is approachable and incredibly helpful, she was great at keeping us in the loop throughout the process. Can’t recommend her highly enough

Niamh · 19 May 2024

★★★★★ 5/5

Google

Dixons provided the most professional sales pitch for out house sale, best research and rationale for pricing, and had the house on the market quickly with a thorough sales pack. The house sold in a week. Dixons didn't need chasing, they provided constant follow ups and contact to keep us up to date, make sure sale was progressing in a timely manner, co-ordinating with the buyers, our solicitors and us. Very smooth process and straight forward through to exchange. Would recommend Dale, Ann and Korron for a very professional service....PositiveResponsiveness, Quality, Professionalism

Andy · 25 August 2021

★★★★★ 5/5

Google

What a great experience from the start with the whole team. This Agency really stands out providing exceptional customer service compared to others. Korron, Daniella and Nela all played their part to perfection in helping with our house purchase. Communication was outstanding as was their cheerful, friendly approach. Thank you all so much.

Caroline · 7 December 2025

★★★★★ 5/5

Google

I’d like to say a massive thank you to branch manager Korron for looking after to us from the start to finish. Korron has been an absolute pleasure to work with she has provided us with all of the correct information and is very friendly and welcoming. We would highly recommend her services and wish her all of the best for future. :)

Jeremy · 15 July 2023

★★★★★ 5/5

Google

Can't thank the team enough for the all they've done for us in selling our first home and also helping us find our new one. Not only did they achieve over asking price for us in less than a week they were always on hand to provide us with advice and updates from the very first appointment. Dale, Korron, Ann and Ian were all extremely friendly and I found them to be the ultimate professionals unlike many agents we had to deal with. If we do ever move again we wont consider using anybody else, thanks again

Keri · 10 June 2021

★★★★★ 5/5

Google

We are currently in the process of purchasing a property for my mother, it was a stressful process at the start as we previously dealt with some untrustworthy, miserable estate agents. However, it has been completely different with Dixons. We met Korron on our second viewing, straight away she was super friendly and kind towards my 1 year old son, which instantly made me feel comfortable. From a professional point of view she was open and honest with us from the start and helped us secure a great deal on the flat. Still is answering any queries we have and ensuring everything is in place for a smooth process. I would highly recommend this branch if you would like a professional and friendly approach from an estate agent. Thank you :)

Helena · 10 May 2024

★★★★★ 5/5

Google

Me and my other half are currently in the process of purchasing our first home through Dixons. Korron has been amazing throughout the whole process with chasing our solicitors and keeping us updated. We really appreciate all of the help and support she’s provided us.

Hellen · 10 May 2024

★★★★★ 1/5

Google

Avoid Dixons kings Norton branch. They will miss sell you a property. I was in the process of buying a property when notice a defect in the gable wall. I notified Anne Hucket, but she said nothing was wrong with the wall. She advised me the client had two surveys at the property and there is no structure damage (see attachment). After her email assuring me there is no structure problem with the wall I proceeded with my purchase. When my surveyor went out to do a structure survey he informed me the gable wall has structure damage and the gable walls needs to be taken down and re built which was going to cost me £20,000. The level of service from Lucy Bacon and Anne Hucket was terrible. They wouldn't return my calls once I sent them a copy of my structure survey. I then sent a formal complaint to there head office and executive team who would not accept responsibility. Apparently it's not there job to check surveyor reports when the vendor has informed them they've had a survey done. I then reffered my case to The Property Ombudsman who looked in to my case. The property ombudsman thoroughly investigated everything and went in my favour and Dixons was ordered to compensate by the property ombudsman. My advice to any potential buyers is to avoid this branch and believe anything from Anne Hucket or Lucy Bacon without the relevant paper work. No up

Naser · 10 June 2020

★★★★★ 5/5

Google

Myself and my partner have been looking for our first house together and contacted Dixons, from the get go Lucy was very welcoming and made us feel at ease through all the transitions that have to take place. She helped us understand all the processes we would have to go through and make it easy to understand. I cannot thank her enough for all her help. She was professional throughout. She was easy to reach whenever we had questions and answered them clearly. I cannot rate Dixon’s enough and would recommend them to anyone looking to buy a house.

Sadie · 11 June 2019

★★★★★ 5/5

Google

I am so pleased I chose Dixons , all the staff were extremely pleasant and helpful . I would like to say a special thank you to Korron Mcintosh who helped us enormously throughout the process of my house sale . I would strongly recommend this branch. Thank you . Beverley Fletcher .

Robert · 14 August 2023