Trusted Agent profile · West Midlands
★★★★★
341 reviews across 2 platforms
3 Astle Park, West Bromwich, West Midlands, B70 8NS
Connells's office in West Midlands, at 3 Astle Park, is rated 4.4 out of 5 across 341 reviews on two platforms, including 340 Google reviews rated 4.4.
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
5/5
GoogleThankyou Connells and especially Veer Singh and Danielle for all your efforts. You guys are amazing.
"We are thrilled to have such a dedicated team at Connells, including Veer and Danielle. Thank you for acknowledging their amazing efforts! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe recently bought our new home and couldn’t have done it without the amazing help of Veer Singh. He was professional, friendly, and always went above and beyond to make the process smooth. Veer explained everything clearly, found us a great deal, and kept us informed every step of the way. Thank you, Veer, for all your help We really appreciate it! Highly recommend!
Thank you for your kind words! We are thrilled to hear that Veer Singh provided excellent service during your home buying process. Our team is dedicated to ensuring a smooth and successful experience for our clients. Thank you for choosing us and we highly recommend Veer for any future real estate needs. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBethany handled my move into my flat. Super fast, efficient, highly professional and kind ! Everything was sorted within a week. Would definitely recommend this branch and especially her ! Thanks so much for everything !
Many thanks Shar for the fantastic recommendation and 5* review. I have passed your flattering comments onto Bethany and the Bromwich branch. Kind regards, Lucy, Customer Relations.
5/5
GoogleNice easy and straightforward, Bethany was very helpful throughout the process of renting my new apartment. Highly recommend.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIt was a very good experience with The Connells. Especially thanks to Bethany, who has helped me and my wife to find a very good and cosy apartment. Good service and timely information were given so that we could manage our time to quickly move in. Once again very Thankful to each and everyone😊 …
Thanks Lusan Dongol for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleI had a very disappointing experience with connells. I was scheduled for a viewing(booked by NIKITA BARKER) only to arrive and find out that no one showed up. After waiting for a while and attempting to reach out, I discovered that they don’t even have the property they booked me to view! This lack of professionalism and clear miscommunication wasted my time and made me question their reliability. I would advise others to be cautious when dealing with them.
Hello Sagar, I'm very sorry to hear about your experience and the inconvenience it caused. Please contact us at complianceresidential@connells.co.uk so we can address this issue directly and ensure it doesn't happen again. Best regards, Lucy, Customer Relations Team
5/5
GoogleI highly recommend Connells. My experience was warm and very professional. Bethany is super friendly and attentive. Thanks for a calm experience and the smooth functional process. Ian.
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat place and easy process, Bethany was so helpful and welcoming, she made the whole process easy and walked us through everything
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleOur moving process made easy by CONNELLS. Excellent services, transparent and efficient. Special mention to Bethany, outstanding services.
Thank you for your fantastic review! We are thrilled to hear that our team, especially Bethany, made your moving process a breeze. We strive to provide transparent and efficient services for all our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThis is an amazing lady throught the process. Very soft and she spoke to us in an understanding way. Her name is Bethany Strachan. She has great experience in her job. I wish her best in her future work activities. She has invested a lot in us before we even leave in the new home. May the Lord bless her. She deserves promotion in her work. Thank you.
Hello Piniel, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Bethany Strachan. Your kind words and blessings mean a lot to us, and we'll be sure to pass them along to Bethany. Best wishes, Lucy, Customer Relations Team
5/5
GoogleI had an amazing experience with the company, thanks to Bethany. I will definitely be recommending this place to everyone!
Many thanks Jaxon for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have received a 5 star service from Connels. Thank you Bethany Strachan!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat service. Everything went as planned. Thank you for viewing the rental flat and providing excellent services. I want to express my gratitude to the agent, who has been nothing short of brilliant in making this rental process smoother than I could have hoped for. Thank you Bethany!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was really a good experience I really wanna thank Veer for being there with us through thick and thin just to make sure we get our house..definitely come back again if i wanna get a new one🤞🙌 …
Christiana Atuchukwu thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKennedy and Taylor both provided an excellent service. Friendly, helpful and knowledgeable. We honestly couldn't have wished for anything better from Connells. Thank you all! Dave and Eules Allport
Thank you so much for your kind words, Dave and Eules! We are delighted to hear that Kennedy and Taylor provided you with excellent service and met your expectations. Our team at Connells strives to provide friendly, helpful, and knowledgeable assistance to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI was very stressful to find a rental property.Connells estate agent in west bromwich helped me to find a house.They are professional ,helpful,kind and always thinking about their customers .Always they are willing to provide advice and support I would like to thank Arif and Taylor as they are helping me to get a rental property..I am happy to recommend Arif and Taylor to everyone who want a rental property .Once again thanks to connells and would definitely recommend connells to my friends and family .thank you
1/5
GoogleI would like to give this company a 0. The sign up of my property for full management by Tracey was appalling. In the first two rent payments there was over £500 missing! The repair service is run by amateurs and a general builder was sent to repair my central heating boiler 13 times making it worst with each visit. Not once did they refer to the central heating maintenance company's contact details that I gave Tracey. Throughout the tenancy there was problems with payments and poor management decisions and out right lies by Connells staff. In the end I was given back one set of keys while the agency and the tenants held back a set of keys each. I made numerous requests for the check out report and in the end it was a total fabrication. The fully furnished house with appliance was completely empty. The tenant stole or threw away furnishings without consent. She claimed the agent collected my items included plumbed washing machine (non of which were more than 3 years old). The tenants removed a thermostat (possibly to show their anger for the poor management of the central heating). There wasn't a pin in the property. The agency provided an email chain that appeared to be fake showing I'd given permission to remove the items, which invalidated my claim for the loss of furnishing and appliances. The agency had no idea when the tenants left, they just knew when the keys were found through the letterbox. It's very difficult to find good lettings agency in the Midlands but this is the worst I every came across. Even the managers investigating disputes were useless. As for Tracey and her sidekick Amanda, they left the company. When I called Tracey to ask about the missing furnishings, she was unwell and screamed I never gave the tenants permission to take your things. A really really bad experience!
5/5
GoogleVeer Singh was extremely helpful throughout the process of purchasing our home. He was quick to help resolve any issues and kept checking in too to ensure the process was smooth as well. We really appreciate his help and can't recommend enough!
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleGreat experience with Connells, Bethany and Arif communicated well with me and set me up with my new place with ease, answering any questions and queries I had.
Thank you for your kind words, we are thrilled to hear about your great experience with our team at Connells. It's our goal to provide excellent service by staying in constant communication and making the process smooth for you. We appreciate your business and are always here to answer any questions you may have. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLetting manager at connels,Arif has been Extremely helpful from start to finish,helped with everything from end of tenancy cleanig,arranging quotes for redecoration basically, arif handle everything for me. Highly recommend connell. very much appreciate your kind assistance arif. Thank you so much .
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience with Connells from start to finish for letting house. The team was professional, responsive, and extremely helpful throughout the entire process.
Thank you for your kind words! We are delighted to hear that you had an excellent experience with our team. Our goal is to provide professional and responsive service, and we are glad to know we accomplished that with you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI meet very nice person she help me find nice studio apartment and help me in documentation she is very sweet kind person its very good experience meet with Bethany thanks for everything .
Thank you for your kind review! We are so glad to hear that Bethany was able to make your experience finding a studio apartment a positive one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBeth was Very good.helpfull Thanks
Hello Lachmi Devi, Thank you for your wonderful 5* review! We're delighted to hear that Beth was very good and helpful during your experience with us. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleBethany strachan, she is a very kind heart person. I love her compose and her way of approched.thank you very much
Thank you, Bethany, for your wonderful review! We are delighted to hear that you appreciate our approach and composition. It means a lot to us as a business to know that our customers are satisfied. Kind regards, Lucy, Customer Feedback and Support Team
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