Chosen Home West Midlands reviews

★★★★★ 5/5

Trustpilot

This is what client service should be…

This is what client service should be like. Estate agents get a bad rap. Most would say with good reason. Chosen turns that on its head. They are insanely good. So focused. So on point. So engaging. So engaged. An absolute joy to have on your side. So so good. In arguably the most difficult market in 20+ years these folk are closers. I am super demanding. I know this. But with panache, charm and when needed, grit, they tell you what you need to hear (not necessarily want to hear) when you need to hear it. Nicki bosses it but special shout out to Liz. Perseverance, sass and class. Relieved to sell but a bit gutted it’s all over. My advice. Don’t hesitate. They are the real deal and will close your yours.

TCW101 · 10 April 2026

★★★★★ 5/5

Google

We can’t thank Chris and the team at Chosen enough. Selling a house is stressful, but doing it with a complicated chain is another level. Chris was incredible. He was always available to chat, never made us feel like a nuisance, and his advice was spot on every time. It’s rare to find an agent who is this invested in their clients. He and his lovely colleague Liz pushed our sale over the line when things got tough, and we are now happily settled in a home we love. If you’re looking for a team that is professional but also genuinely human and supportive, go with Chosen. You won’t be disappointed. Thank you, Chris & Liz! ❤️

Holly · 17 February 2026

★★★★★ 5/5

Trustpilot

I sold my house within a week of it…

I sold my house within a week of it going on the market. Chosens attention to detail was amazing and the pictures and videos of our house made us want to buy it. Every person on the time was extremely helpful and got back to me straight away regarding any queries I had, I would definitely recommend chosen to anyone thinking of selling their property. A huge thank you to Nikki and the rest of the team .

Heidi · 6 January 2026

★★★★★ 5/5

Trustpilot

Sale of Bryn Teg

Lisa and the team at Chosen were fantastic throughout the whole sale of our house, ‘Bryn Teg’. Lisa was always available to speak to, even in the evenings and at weekends. We would highly recommend Chosen if you are selling your property. Chris and Rob

Christine · 21 August 2026

★★★★★ 5/5

Trustpilot

Outstanding in their field...

The circumstances of my sale were difficult, the apartment belonged to my late brother. From start to finish Chris and the team ( especially Liz) were sympathetic, helpful and supportive. I have worked with other Estate Agents and would highly recommend Chosen ; their service is above and beyond.

D · 9 July 2026

★★★★★ 5/5

Trustpilot

Next level service

We had an excellent experience with Lisa, Mandy and the team from Chosen. Head and shoulders above any of their competitors I’ve used. Lisa was meticulous from start to finish, providing excellent advice on how to present the house, next level photography and continued support throughout the process. Within the first 2 weeks we had a large amount of potential buyers through the door (compared to 0 when we used a different agent perviously). Can’t recommend them enough!!

Andrew · 24 October 2025

★★★★★ 5/5

Trustpilot

Stress free, impeccable service

Chosen Homes , We are incredibly grateful that we chose you to list our home. Your unique marketing strategies, customer care and attention to detail made the process a smooth journey. We are so grateful for the effort you put in to keep us informed and confident while navigating this major milestone. Lisa was our agent, Lisa provided an impeccable service, friendly, professional & approachable. Lisa's expertise, knowledge, and guidance paved the way for a successful sale. Fantastic communication and valuation was spot on. We have to mention Liz, who went the extra mile for us on every step of our selling journey! Liz was on hand to help overcome difficulties we had with our socilitor which ensured a smooth process. We could not have done this without you, and we are so grateful for your assistance, patience and expertise. We would highly recommend chosen, with thier unique approach, personalised service you will certainly have success in selling your property. Thankyou Lisa & team. Hasan & family xxx

Hasan · 31 May 2025

★★★★★ 5/5

Trustpilot

Hghly recommend Lisa

Hghly recommend Lisa. She was knowledgeable, attentive, and always available whenever needed throughout the house sale process. Her communication was excellent, and she made everything feel smooth and as stress-free as possible from start to finish.

Katie · 13 May 2026

★★★★★ 5/5

Google

Brilliant service from Nicki and Gemma on what turned out to be a very complex purchase in the end. The team were professional, responsive, they demonstrated their care and attention to detail for clients, and navigated a tricky and difficult situation with constant smiles. They were constantly in communication with my solicitor, my estate agents and everyone involved in the chain to try and progress things. I recognise how hard it is to deliver the business model Chosen Homes have set out, where the seller has the ability to pass all costs onto the buyer (or split them, or pay them) but Gemma and Nicki were both so balanced in the service they provided, and I am so grateful for this as I know it can’t have been easy! Thank you for the late night messages and weekend working to get us to exchange, it’s really appreciated.

Kate · 14 December 2024

★★★★★ 5/5

Trustpilot

Nicki and the team at Chosen Homes were…

Nicki and the team at Chosen Homes were extraordinary. Always prompt in reverting, accommodating with our requests, and went the extra mile to ensure the house purchase went ahead smoothly and faster than we expected. Above all, they always shared advice based on what’s best for us… not to make a sale. For the first time, we found an estate agent we could trust. We intend to work with the team in future for house sales/buys. And I can say that Nicki has become a friend… she is a wonderful person.

Rehana · 3 October 2024

★★★★★ 5/5

Trustpilot

EXCEPTIONAL SERVICE

We were really pleased that we selected Chosen to sell our house. We went along with a more traditional agent initially. Nothing worked out and morale was low.Lisa, at Chosen,was so kind and helpful in assisting me to set up the house in a more appealing way.Communication was amazing using more modern methods. Everything was crystal clear and unambiguous. Viewings took off at a very pleasing pace in a somewhat competitive market.Mandy in the office & also Charlotte were always helpful. A fantastic team who helped us achieve a good sale price in a short timescale. We would totally recommend Chosen.

JANE · 29 August 2024

★★★★★ 1/5

Google

AVIOD AVOID AVOID The worst experience we have ever experienced these guys were selling my fathers property. Choosing a estate agents to sell your home and putting all your trust into them is one thing, 5 weeks into a agreed sale to then be told there not even sure the buyers have even got a mortgage in principle, Chris the sales guy was trying to purchase some of the land attached to the property and trying to dictate sales to suit the purchase of the land is very unprofessional, we then decided we wanted to change estate agents due to the unprofessionalism and Chris decided to call up the new estate agents and try to sabotage the new listing, we then had a viewing on the property via the new estate agents and the potential buyer called chosen by mistake Chris was not finished he started slating the property and tried his best to put them off, we are extremely Disappointed with this type of behaviour and unprofessionalism, shocking to think your trusting these people to sell your home .

Miles · 14 April 2024

★★★★★ 5/5

Trustpilot

A new dawn for estate agency.

To begin with, the quality of the listing was outstanding. The photography made our property stand out, without being misleading. The marketing strategy was carefully explained to us, and we were particularly impressed with this more modern method of estate agency. Honest and straightforward with no ‘corners’, and where the client is front and centre. We subsequently accepted an offer within a little over 24 hours from going live. Unfortunately it was almost 12 months before we finally moved, owing to a frustrating and at times tragic turn of events that were beyond the control of Chosen or any of the parties immediately involved. Throughout the rollercoaster ride that ensued, we were supported by Chris and the team, which made such a difference to us. Of particular merit are the communications, with responses to emails or WhatsApp’s received very quickly and without ever needing to chase anything up. We are glad we chose Chosen to handle our sale, and would use them again without hesitation.

Kate · 3 April 2024

★★★★★ 5/5

Trustpilot

Faultless sales experience

We recently sold our family home through Chosen. It was an absolutely seamless process thanks, in the main, to Nicki, Chris and the team. After all the initial process, the photos, instagram video, and sales brochure were done (Chosen’s photo presentation is absolutely the best btw) we then put the house up for sale on the 25th Jan. We had 9 viewings over the Saturday / Monday. All communicated via the WhatsApp group, with feedback following very quickly… We then had 3 offers. Nicki found out where people’s chains were and we accepted one (at asking price) on 1st Feb. We then exchanged 29th and completed 7th March. We really could not fault anything in the process. Chosen’s recommend solicitor firm of EPO were also excellent in completing the legals on the sale process so quickly and efficiently. We would recommend Chosen for anyone looking to sell. I am very sure they, and particularly Nicki, are setting the benchmark on how estate agents should operate.

Jonathan · 17 March 2024

★★★★★ 5/5

Trustpilot

Excellent team and experience

Chosen was recommended to us as the estate agent to use. They were very efficient from start to finish, including the first meet re valuation, through to the photos and video, viewings, sale and completion. This was our 6th move, and have tried and used several other estate agents but nothing touched the service provided by this team. We had engagement mainly with Lisa, Sarah, Nikki and Liz. Whenever we reached out a response was back with us within hours. The communication was fantastic, even if they couldn’t respond to our question we had a holding response (due to boarding a flight!!!) They were literally always at hand to help and took away any stress involved in a sale of your property. Which I know from past experience can be an awful experience. Main thanks goes to Lisa for pre sale and supporting post sale and Liz for the after sale experience. Great team, easy to talk to and would recommend to anyone looking to move home. Thank you again.

Lynda · 9 December 2025

★★★★★ 5/5

Trustpilot

Choose Chosen!

I don’t have a lot to say other than.. choose Chosen!!!! I’m not very good at writing reviews because I don’t really do them that often.. but Lisa at Chosen definitely deserves it! We had a bumpy start with our buyer pulling out and then we had a long road with our buyer due to unforeseen circumstances but Lisa was absolutely brilliant! She is so hard working, always polite, professional.. and she really knows how to work her magic..! If I ever move house again.. will for sure be choosing Chosen! Thank you to all.. but mainly Lisa for her commitment to her clients, for her professional manner, and for just generally being awesome! X

Georgina · 20 February 2024

★★★★★ 5/5

Trustpilot

Brilliant team and company to buy with

From the moment I saw the property on Rightmove , I contacted Mandy at chosen homes who was so professional and could tell straight away what a great company.I arranged a viewing twice with Chris from chosen who was brilliant and couldn’t have been nicer and gave me all the time to look at the property . Very very professional and knowledgable of the property .Then once I made the offer he was brilliant and negotiated perfectly with the vendor .I felt really confident and looked after , it’s a great feeling that chosen homes ( Chris ) wanted both parties to be happy .Completed in record time thanks to his help and very clear instructions .I could not recommend him or chosen more highly . Follow up calls and communication during the purchase and completion were second to none . Would sell or buy from them 100% again Thank you to Chris and his brilliant team at chosen homes

Mark · 9 February 2024

★★★★★ 5/5

Trustpilot

Top class 👌🏾

We sold our house with chosen in 2023, Nikki was the agent who supported us through the process.Start to finish chosen and Nikki were excellent. The photos taken of the house and the advertising stood out against the competitors, the availability and frequency of contact theThrough WhatsApp with Nikki and was great, and when we had an initial buyer pull out Nikki and chosen we’re able to get another buyer within days.Great service, would highly recommend and have done since.Thanks Nikki!

Ash · 31 January 2024

★★★★★ 5/5

Trustpilot

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Chosen Home when selling my house. From start to finish the team were friendly, professional and incredibly communicative, always keeping me in the loop and making the whole process feel smooth and stress-free. Their local expertise and support made all the difference, and I genuinely felt like they had my best interests at heart. Highly recommend to anyone looking to sell their home.

Lee · 16 January 2026

★★★★★ 5/5

Trustpilot

OUTSTANDING

Outstanding service from the initial telephone call exploring our options of selling our family home right to the day of completion and everything in between. We cannot thank Gemma Hemming enough for her professionalism, expertise and service. It’s not very often you find a company who deliver exactly what they say they can offer, going above and beyond to make you feel comfortable and confident in a housing market that felt at that time very uncertain. The WhatsApp group with the team at Chosen was extremely helpful, the photographer was diligent and our home looked fabulous, the viewings were executed to perfection and we accepted an offer within weeks. Success!!Charlotte Parry was extremely proactive and worked hard keeping the processes moving forward. We cannot thank you enough for all of your hard work, time and dedication given to the sale of our home. To the people who are reading this review do not waste your time going to any other estate agent, the team at Chosen will get the job done! Thank you once again. Mrs Speakman

Kyley · 1 December 2023

★★★★★ 5/5

Trustpilot

Chosen Home were absolutely great at…

Chosen Home were absolutely great at selling two properties for us recently. Always professional, supportive and available. Excellent in all respects. I would not hesitate to recommend them to buyers and sellers alike. Thank you, Chosen Home!

Huw · 17 September 2026

★★★★★ 5/5

Trustpilot

Superb Service!

I was recommended Chris by a friend who’d experienced superb service from him on a difficult sale. Chris and the Chosen Homes team certainly didn’t disappoint. The approach to marketing was brilliant and viewing was totally hassle free (for me!). After a buyer pulled out, which was very frustrating, the house was re-marketed with intense effort, and a new buyer found. Finding a dependable estate agent is not easy, but I found the approach used by Chris and the team at Chosen to be brilliant. No hesitation in recommending them.

Malcolm · 29 September 2023

★★★★★ 5/5

Trustpilot

Above and beyond all expectations

Above and beyond all expectations.Negotiating skills and attention to detail made the whole process of selling our house a less stressful time than anticipated. The advice given to both of us was extremely valuable. The real difference from other agents we have used in the past was that Lisa was always available, working well beyond normal office hours putting her heart and soul into making our house sale go through as swiftly as possible. Top marks for Lisa and all the staff at Chosen. Would highly recommend. Cant rate them enough for all their hard work, knowledge and expertise in their field

Heather · 28 July 2023

★★★★★ 5/5

Trustpilot

Got there in the end

Got there in the end after some time wasters, Chosen priced it correctly and their WhatsApp group was great if you wanted answer or had any questions swiftly. Chris was great from the get go, had to listen to some of my rants but all in good humour. Would recommend for sure much better than the high street agents (say no more). Also EPO their recommended solicitors were great also.

Ian · 19 February 2024