Every review we hold for the West Mersea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID by all means
Rented with Oakheart for one year and probably the worst decision of my life. - they falsely advertised the property re contents (we had to buy white goods after being promised differently); they refused to repair maintenance issues; they try to charge the tenants for fixing plumbing issues which was down to landlord (in order to preserve their income); they left us with a broken water pump which meant no water access at night for about 5 months. When it came to renewal, we said we will not renew unless the water pump is sorted, on which occasion we were given eviction notice for asking for the repairs. We made complaints to the agency regarding the above, to which the lettings director emailed us to tell us they need to act as a business and protect their income so they will side with the landlord and they don't care about tenants. When it came to the deposit release, our check out report said we left the property in perfect condition, however the agency took over a month to get the deposit back after continuous arguments. These are just a summary of all the issues we've had renting through this estate agent, and it failed to deliver by all means any good service. Not only we ended up being evicted, but because of how poor they are, the landlord did not actually continue renting through them either. They talk a big game, but they only look after their own profits therefore, I would avoid at all cost.
Stefan · 8 September 2022
Agent replied · 11 June 2024
Dear Stefan,I am saddened to see that you feel we have given you a less than satisfactory service. As we have advised on a number of occasions, we act on the landlords instruction which means that if the landlord does not authorise a repair, we cannot just instruct the work. As you are aware, the landlord chose to serve notice due to a change in their own circumstances that meant they needed to move into the property. I have never emailed you advising I wish to protect our income and will side with the landlords and am incredibly upset that you have made this unfounded accusation. As advised, we were not able to release the deposit until we had the landlord's consent. Despite my recommendations to return your full deposit, the landlord had a discrepancy of damage which you were completely updated about. The landlord ultimately agreed to return your full deposit on our recommendation. As this is the second time you have amended a 5 star review to 1 star I would be eager to speak with you further to see if there is a resolution we can come to. Best Regards
★★★★★ 5/5
TrustpilotBig thank you to Oakheart on recent…
Big thank you to Oakheart on recent sales service received. George Dunn was outstanding on helping with the valuation and viewings, always friendly and polite and kept me updated - nothing was too much trouble. Would recommend to anyone whether buying, selling or letting.
Dave · 23 February 2024
★★★★★ 5/5
TrustpilotExcellent service
Moved to an Oakheart property recently after having very lacklustre service from our previous estate agents. Oakheart have been incredibly easy to contact and work with, as they have consistently been prompt with complaints and fixing household items. We got a new oven delivered to us within two days of us putting in a complaint, and Alesha has been a great help getting us sorted.
Oliver · 9 March 2022
★★★★★ 5/5
TrustpilotDarrell and the team at Oakheart are a…
Darrell and the team at Oakheart are a credit to the industry. From valuations, advertising my property, communications up to completion can only be described as outstanding. They photo's and write up that presented my property to potential buyers were fantastic. When you live in something so long, you never really appreciate what you have until its potential is shown in a professional manner. Thank you team Oakheart. Highly recommended.
Alan · 1 April 2021
★★★★★ 5/5
TrustpilotFirst class estate agents!
Oakheart have been truly amazing! I cannot recommend them enough, they have made the process of selling our house completely stress free and been very informative along the way. A special thank you to Darrell who has always been at the end of the phone, nothing is ever too much for him! He’s so hard working and committed and couldn’t recommend their services enough!
Emma · 15 March 2022
★★★★★ 1/5
TrustpilotOakheart disgust me
Oakheart disgust me. I wonder what their agents are doing because , rather than selling houses they seem to be agressively poaching custom from other estate agents.
Polyp2000 · 30 May 2025
Agent replied · 26 September 2025
Good evening Polyp2000,
Thank you for taking the time to share your experience. I’m really sorry to hear that you feel let down by Oakheart, and I appreciate your honesty - it helps us understand where we need to do better.
We always aim to act with integrity and respect, so your feedback is concerning and will be taken seriously by our team. If you ever feel comfortable discussing your experience further, I’d be grateful for the chance to listen and learn from your perspective, but I completely respect your wishes if you’d prefer not to.
Thank you again for your feedback, and I hope we might have the opportunity to discuss even if only over a telephone conversation.
Please feel free to reach out personally to me on the below email address:
darrell@oakheart.co.uk
★★★★★ 5/5
TrustpilotDuring our house search ,I met George…
During our house search ,I met George and he understood my schedule for viewing, made the viewing experience easy ,still in the process but in all George is a good representative of oakheart properties. Look forward to moving in and completing all necessities
Amusa · 5 January 2024
★★★★★ 5/5
TrustpilotI recently purchased a property through…
I recently purchased a property through Oakheart. Annalise and Richard were amazing from beginning to end. I decided to rent the property out and due to their hard work and professionalism of finding a tenant so quickly; I’m am also using Oakheart to manage the let too. Richard is excellent at his job. Thanks guys
Carly · 10 January 2023
★★★★★ 5/5
GoogleAntonia was so helpful. I am grateful for meeting a dedicated and professional person, who provided me with all the information required. I highly recommend Oakheart Property. Thank you Antonia!
Mihaela · 1 August 2024
★★★★★ 5/5
TrustpilotKorben Levy was very helpful and…
Korben Levy was very helpful and informative.He was also very friendly and put me at ease very quickly. Korben was a delight to talk to, and discussed everything in full.
Yvonne · 12 July 2024
★★★★★ 5/5
TrustpilotKorben has been exceptionally helpful…
Korben has been exceptionally helpful and professional throughout this process. He gave lots of advice and information and has been in constant communication regarding the letting.
Hannah · 28 August 2024
★★★★★ 5/5
TrustpilotA professional estate agency with a personal touch
From the initial valuation right through to completion of sale I was impressed by the team at Oakheart. George carried out the valuation with no sales pressure and left me in no doubt that this was the agency I wanted to sell my house. During the sales process Dan took over, and with his professional insight in the property market secured a price that I was happy with. Amy progressed the sale and made sure, with gentle persuasion, that I carried out the steps required. Her ability to act as that vital link between buyer, seller and solicitors resulted in a stress free sale for me. If you are looking for a professional estate agency that takes the time to listen and keep you informed then I would, without hesitation, recommend these guys.
Steve · 13 May 2024
★★★★★ 5/5
TrustpilotI would recommend Oakheart to anyone!
I've used Oakheart twice for tenant find services & both times they were able to secure reliable tenants extremely quickly. The team are incredibly friendly & I have been extremely impressed with how matters have been handled when there has been a misunderstanding - the customer service is unparalleled & I'm very grateful for everything the team has done.Very easy to contact, incredible response times - great company. Thanks for all your help with everything. I look forward to doing more business with you in the future!
Mandi · 2 May 2024
★★★★★ 5/5
TrustpilotKorben was very helpful and precise…
Korben was very helpful and precise with helping us find a flat for our first time moving to Colchester. He was really bubbly and very professional.
Chrystal · 3 August 2024
★★★★★ 5/5
TrustpilotGreat team, Excellent service
I can’t praise the team at oakheart enough. Sold my property due to a seperation which is never an easy issue to deal with but it was handled professionally and respectfully. When it came time to struggle getting solicitors to action things Sammy was there to chase regularly to get the end result. Thank you to everyone for their efforts.
Adam · 28 September 2021
★★★★★ 1/5
TrustpilotUnprofessional attitude.
I've been trying to arrange a viewing of a property since last week - called six times and each time I've been told someone will get back to me. I've given up now. Unprofessional attitude.
PurpleDiva · 17 November 2025
★★★★★ 5/5
TrustpilotKorben has helped me get my hands on a…
Korben has helped me get my hands on a flat for my self and he has been amazing! He has made everything as smooth as possible and it was great to have a general conversation with him not just about the place I wanted to view but about what’s been going on with the world and it’s been great to get to know him and he is just so polite and positive! 5 STARS!
Oliver · 16 July 2024
★★★★★ 5/5
TrustpilotA very professional yet friendly group…
A very professional yet friendly group of people who make Oakheart a really good Estate Agents. Despite choosing another Agent initially, Josh kept in touch, without being pushy. Holly's photographs were outstanding, Kieron was warm and friendly showing prospective buyers around and Craig expertly negotiated a deal that suited everyone so thank you
Sandra · 19 July 2022
★★★★★ 5/5
TrustpilotExcellent, helpful service, went out of their way to assist.
I had a really positive experience with Oakheart Sudbury today. I needed a mortgage deed witnessed urgently and they were incredibly helpful and accommodating at short notice.
Colin · 21 January 2026
★★★★★ 5/5
TrustpilotExcellent customer service
I would highly recommend Oakheart Property. They have been extremely helpful, kind and reliable in managing my property. A special mention goes to Nathaniel who has gone above and beyond. Nothing was ever too much stress or trouble and he is always willing to help.
Rachel · 26 July 2025
★★★★★ 5/5
TrustpilotFantastic thank you
We recently viewed a property with oak heart on our mission to find our second home. We met with many local estate agents through the process and oak heart were by far the best to deal with. Approachable, personable, efficient. Jonny’s communication was second to none. He was great with our young children when we viewed the property and nothing was too much for him. He knew the property very well and could answer any questions we had.
Beth · 5 April 2024
★★★★★ 5/5
TrustpilotKorben has been so helpful with…
Korben has been so helpful with everything, keeping me updated on everything that has been going on with my rental.
Elaine · 5 September 2024
★★★★★ 5/5
TrustpilotI cannot fault the lettings team
I cannot fault the lettings team. They are up on all the ever changing legal stuff of having tenants & keep the landlords and tenants in good hands. I couldn’t believe a couple people left a bad review for this company but then I did notice those same people ONLY leave bad reviews for all companies they encounter. I don’t trust the type of reviewer who only complains, are they rude and bad tempered all the time, probably. Another letting agent wanted my business but I wanted the best.
Helen · 25 January 2024
★★★★★ 5/5
GoogleWe first contacted Oakheart in January 2024 to put our bungalow on the market.
After a roller coaster year we have finally got a buyer and purchased another bungalow with Oakheart.
All this was made easier due the efforts of the team at Oakheart.
Antonia in particular was an absolute star, being so so dedicated to help us find our forever home.
Brian · 28 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
