Trusted Agent profile · West Kirby
★★★★★
216 reviews across 3 platforms
42 Grange Road, West Kirby, CH48 4EF
Home Estate Agents's office in West Kirby, at 42 Grange Road, is rated 4.9 out of 5 across 216 reviews on three platforms, including 169 Google reviews rated 5.0.
Every review we hold for the West Kirby office, from every platform, shown as written. First names only.
5/5
GoogleI was really impressed with the customer service at Home estate agents. Ricky was great from the very beginning and really honest with my valuation. I also had a lot of feedback throughout the process of selling my property from the whole team at Home, with a special mention to Amy. Most of all, I was impressed with their professionalism and active presence on social media which I think this was a major help in selling my first house! Have recommended to many friends and family.
5/5
TrustpilotWould highly recommend
Would highly recommend to anyone wanting to buy or sell to go through Home. We got our house valued last year by multiple estate agents and were harassed multiple times a day for weeks even when we made the decision not to sell we got some very negative comments from other estate agents. Mike came from Home estate agents and explained what they are about and how they work and we were sold immediately by their services. There was absolutely no pressure and whilst professional it was a very friendly and easy going experience. Even when we decided not to sell Mike was understanding as it wasn’t the time for us. We decided to put our house up for sale through home this month and within 2 days we had the pictures taken and it was on rightmove. In less than 24 hours we had 2 viewings booked and got 2 offers one above asking price. The whole team have been informative, friendly and sent us properties we may be interested in. The whole team are knowledgeable and know exactly at what point your house is up to and can provide updates immediately even if they haven’t had any contact with us directly. This has been such a positive experience and if you’re considering selling your property I would tell you to go nowhere else other than through Home, it was our best decision and we couldn’t be more grateful. I’ve heard of nightmare situations with estate agents and I can say with confidence that the team are passionate about what they do and are personable they genuinely want you to have the best experience which we have definitely had! Thank you Home Estate Agents
5/5
GoogleThe process with home estate agents selling our home has been great throughout. The sales team were fantastic, and once we secured an offer, Helen in sales progression was really informative and kept us up to date with every step. Highly recommended!
5/5
GoogleGreat experience with Home Wirral having just purchased my first home. Everyone was so lovely and helpful, especially James Price who was always so quick with communication. They have made the process of buying my first home a dream so far.
5/5
GoogleWe actually moved over to Home Estate Agent from another agent after viewing a house with them and being blown away by the customer service and approach to selling houses. Mike was very personable and happy to answer all our questions in regards to the current market which we felt was lacking previously. This put us in the right frame of mind in terms of our expectations. Throughout the process all of the staff have been very professional and knowledgeable but also friendly in their approach. Claudia had gone above and beyond when arranging viewings and keeping us up to date with feedback and information. We would 100% sell through Home again.
5/5
GoogleAmy, Meg and Helen recently managed the sale of my property and did a fantastic job. Their combined experience in the industry, along with their commitment and eagerness to ensure everything ran smoothly, really stood out. They were always available and easy to contact throughout the process, which made everything much less stressful. I truly feel they are the best in the industry. Thanks again!
5/5
GoogleRecently approached Home Estate Agents after recommendation from a friend. I had two houses to sell and needed to act fast. I couldn’t fault the fast acting and proactive approach from my very first contact. Ricky was very thorough and knowledgable in regards to the accuracy of valuing both properties. This then got us buyers for both properties within 48 hours of marketing. The professional photos were amazing and unlike any other marketing brochures we have seen. The whole team were fantastic and put us at ease from the very start of this process and made us feel like selling our home was their main priority. Special thanks to Amy whose communication is second to none and is always at the end of the phone to answer any question, no matter how small they seem. I would highly recommend to anyone wanting sell on the Wirral.
5/5
GoogleVery professional and knowledgeable. Someone always on hand to resolve any questions or queries and always with a smile. If we were to move again, we would definitely chose Home Estate Agents to sell our property. We have moved 8 times during our lifetime and Home have definitely been the best and most professional and helpful. Would highly recommend the team, with special thanks to Claudia.
5/5
GoogleWe have recently just bought our first property and could not recommend Home Estate Agents anymore. The communication was outstanding from the team and we were always kept up to date with any updates or changes throughout the process. Mike and the team would go above and beyond for us & were always available for any questions or requests we had about the property. We had a lot of short notice viewing requests throughout the process and the team were always very accommodating. A special mention to Amy who was fantastic at the end when we had issues at the last hurdle with a survey she was incredible with the communication between ourselves, the solicitors involved and the buyer.
5/5
TrustpilotFirst Time Buyers
We have recently just bought our first property and could not recommend Home Estate Agents anymore. The communication was outstanding from the team and we were always kept up to date with any updates or changes throughout the process. Mike and the team would go above and beyond for us & were always available for any questions or requests we had about the property. We had a lot of short notice viewing requests throughout the process and the team were always very accommodating. A special mention to Amy who was fantastic at the end when we had issues at the last hurdle with a survey she was incredible with the communication between ourselves, the solicitors involved and the buyer.
5/5
GoogleHome Estate Agents did a great job selling our property. It was a long sale with lots of twists and turns along the way, but Mike and his team did a great job keeping the sale on course and ensuring all parties were kept up to date at each stage of the journey. We also must mention that Mike went above and beyond to help at the end of the sale when unforeseen issues occurred between Exchange and Completion. The sale completed successfully and we are very grateful to Mike and his team who helped make this happen.
5/5
GoogleMy partner and I are currently selling through Home and we couldn’t be more impressed. The valuation and marketing process through Mike and Ricki was extremely smooth and the house looked brilliant after the pro pictures had been done! Plenty of viewings were booked in even though we were outside of their ‘core patch’ in their own words which was also very impressive! We had two other agents out who were far less informative and not knowing the current mortgage news was a big red flag for us! Dealing with Amy since the property has been sale agreed has also been a breathe of fresh air. Frequent updates and a friendly manner are crucial in this game and that’s exactly what Amy has delivered! Can’t wait for our house to go through after all your hard work guys! Thank you!
5/5
GoogleWould highly recommend home estate agents. Our property was valued, photos done and on the market within a week. Mike who I spoke to initially was very kind and helpful from the off. The property sold very quickly from which point Amy was our point of contact, who again was lovely 😊 Amy kept in touch throughout and gave us honest advice when we had two buyers on the table. I really felt like Home Estate agents were in our corner and wanted the best for us with the sale. Thank you very much for all of your help.
5/5
GoogleI have sold my house through Home Estate Agents and found the extremely helpful and professional. I have had most of my dealings with Ellie and Katie. They were so nice to speak to and got things moving quickly when I secured a sale. Would highly recommend, from valuation til now they have been faultless. Thank you ladies for everything. X
5/5
GoogleA great experience from start to completion. Was kept updated throughout the sale and purchase
5/5
GoogleEveryone is very professional, especially thank you Amy for your hard work and support.
5/5
GoogleHome Estates was recommended by our mortgage broker. I tried other estate agents first and was not impressed with their models of working. On first meeting Mike I was blown away by how at ease he made me feel. He was professional from the start and kept us updated every step of the way without constantly hounding us. I can’t recommend Home Estates enough for the fantastic service they provided. Selling our house within two days of it being on the market sealed the deal for me. Don’t hesitate - pick Home Estates!
5/5
GoogleA very definite 5 stars. In general I am not a fan of estate agents after dealing with many of them through the years BUT I was so impressed with Mike that I had no hesitation in selling a second property through him as well. He listens to you, gives solid advice and finds buyers fast. Our buyers also made a point of saying our estate agents had been very good. Mike was also instrumental in sorting out the total mess that more than one solicitor had made out of our simple property sale, we ended up exchanging 3 months late because of their oversight. Mike kept everyone accurately informed and held the sale together.
1/5
TrustpilotDO NOT USE THIS ESTATE AGENT!
DO NOT USE THIS ESTATE AGENT!! Absolutely useless for property sellers. I phoned this joke of a company regarding two properties they had for sale; Montgomery Hill in Frankby & Black Horse Hill. They took over two weeks to arrange a viewing on the first one & it has now been three (3) weeks since I asked to view Black Horse Hill (West Kirby) & they have never been back in touch with me. Shockingly poor levels of customer service. Are your vendors in Black Horse Hill aware that someone has been trying for three (3) weeks to view their property? If you want to sell your home, do yourself a favour & give the listing to a competent Estate Agent & not these clowns. I have only given them one star as TrustPilot wouldn’t let me give them zero stars.
5/5
GoogleFrom the initial meeting with Mike Barnes, through to the final completion of the sale (assisted by the excellent Helen Cheung in sales progression) our experience with Home estate agents has been first class. I would recommend them to anyone looking to sell their house.. A five star service!
5/5
GoogleWe’re buying our first home and have dealt with Home throughout the process. Everyone we’ve dealt with has been incredibly informative, proactive, and really reassuring at every stage. In particular, we’d like to mention James, Ellie, Helen, and Megan, they’ve all been fantastic and have made what can be a daunting process feel much more manageable.
5/5
GoogleHome Estate Agents have been working with me for the past 2 months and their conduct has been exceptional. Reactive, friendly and honest. Have used them to sell my home and I am also purchasing a property from them. Would highly recommend. Particular thanks to Amy, Meg and Ricki, you've been great!
5/5
Google1st Class recent experience selling with Home Estate Agents. Ricki and his team have been brilliant with special mentions to Amy and Megan. Breath of fresh air in comparison to other Estate Agents used in the past. These guys simply deliver as promised, great communication and a pleasure to deal with!
5/5
TrustpilotI had Ellie who helped me find a buyer
I had Ellie who helped me find a buyer, I had an offer accepted in 2 weeks!! Amazing result, I found her to be really helpful and proactive, thank u Ellie
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