Every review we hold for the West End office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBy far and away the most straight forward and normal estate agents that I have dealt with. Lovely people who dispelled any preconceived notions I had about Estate Agents. They worked hard to achieve the sale of my property within a short time, and for that I thoroughly recommend using Slater Hogg & Howison.
Alexander · 9 June 2019
Agent replied · 8 June 2023
Thank you Alexander for your glowing 5* review of our Slater Hogg & Howison team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
★★★★★ 5/5
GoogleMhairi was excellent and very efficient. She answered all out questions and was very approachable.
Lesley · 4 June 2023
★★★★★ 5/5
GoogleI really appreciate the support I got before and after my purchase of a new flat. Everyone was so kind and helpful. Mitra and Elaine are the best! Couldn’t have got everything settled without them. Thank you for everything !
Maya · 8 June 2022
Agent replied · 8 June 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe lady I dealt with was lovely very friendly and professional, certainly knows her stuff!! Maybe I've been lucky but every time I have needed to call the branch if she is not available she always gets right back to me or one of her colleagues offer to help. Can't really fault
Sharon · 9 June 2018
Agent replied · 8 June 2023
Hi Sharon.
Thank you for this excellent 5* review.It is great to see that the Slater Hogg & Howison team were once again able to provide their proven 5* service. Kind regards, Regan.
★★★★★ 5/5
GoogleI rent a house via Slater Hogg & Howison agent. The staff are very helpful and offer great service. Especial thanks for Laura Campbell's swift and positive help～
Pengfei · 9 April 2023
Agent replied · 8 June 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDelighted with the level of service provided by Slater Hogg.. Looking forward to moving into our new home, and Alex Tucker has done an amazing job with ensuring that everything runs smoothlyPositiveResponsiveness, Quality, Professionalism
Clare · 26 August 2022
Agent replied · 8 June 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleWe were really helped through the process, we had issues with the initial referencing for the insurers but Mhairi Fraser liaised with them and we found a solution! We are now moving into the flat soon and could not be happier!
A · 26 August 2021
Agent replied · 25 August 2024
Many thanks or the wonderful 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were really helped through the process, we had issues with the initial referencing for the insurers but Mhairi Fraser liaised with them and we found a solution! We are now moving into the flat soon and could not be happier!
Billy · 8 June 2021
Agent replied · 8 June 2023
Many thanks or the wonderful 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAttended a viewing. Agent said she waited 12 mintes. I called the agency twice to say I'd be 5 mins late and didn't think that would be an issue given they asked me to wait an extra half hour. Pouring rain. No agent showed.
Kim · 8 June 2020
Agent replied · 8 June 2023
Hello Kim,
Please contact us with further details at review@countrywide.co.uk so that we can look into this matter further for you. Viewing time slots are limited and consideration does need to be taken by our agents to ensure they arrive on time for any following viewings.
Kind regards, Scott (Customer Relations Team)
★★★★★ 5/5
GoogleVery impressed with these guys during the buying and selling of our property in the west end of Glasgow. They know the market and their team has the right experience to smooth things throughout the whole process of buying and selling. Stunning. Why would you go anywhere else.
Neil · 9 June 2018
Agent replied · 8 June 2023
Thank you Neil for your wonderful 5* review of our Slater Hogg & Howison team in our West End branch. It is great to read that you were so impressed by the service you received and that their experience enabled you to have a smooth transaction. Thank you for your great recommendation.
Kind regards, Scott.
★★★★★ 5/5
GoogleI would highly recommend this team. They provided excellent service from beginning to end. I had confidence in the experience and knowledge they provided and the stress of selling was greatly reduced by leaving the viewings in their hands and through their regular communication. Thank you!
Janet · 9 June 2019
Agent replied · 8 June 2023
Thank you Janet for taking the time to leave us with your 5* review of Slater Hogg & Howison in West End. It is great to read that the team offered regular communication, experience and knowledge, reducing the stress for you. Best wishes, Emma.
★★★★★ 5/5
GoogleI just want to say a massive thank you to everyone in Byres Road's branch, Elaine, Mitra, Linda, Lisa and David. You have been very helpful, professional and most importantly understanding and friendly. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Rami · 26 August 2021
Agent replied · 8 June 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have received amazing service from Natalia Mesa, lettings department of Slater Hogg and Howieson on Byers Road. She has gone out of her way to ensure a seamless service and I would highly recommend using Slater Hogg and Howieson to rent out your property.
Sarah · 9 June 2019
Agent replied · 8 June 2023
Hi Sarah
Thankyou very much for the 5* review and the recommendation! great to hear you benefited from the personal service provided by Natalie and i will make sure to pass this review on to her!
Kind regards, Jake
★★★★★ 5/5
GoogleExcellent service and support from Alex Tucker from West End branch, she’s always been there to answer all of our queries and to help us while we’re moving! Highly recommend!
Simona · 8 June 2022
Agent replied · 8 June 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleAmazing customer service! Claire and Elaine have been such a support for me while purchasing my forever home. Thank you and I highly recommend xPositiveResponsiveness, Quality, Professionalism, Value
Angela · 26 August 2022
Agent replied · 8 June 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleSlater Hogg & Howison West End team deliver an expert property letting and sales service.
Friendly and efficient mortgage advisor.
Great letting team.
Staff very supportive with constant updates on viewings.
This lead to a smooth and speedy sale of my property,
Karen · 9 June 2019
Agent replied · 8 June 2023
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
★★★★★ 5/5
GoogleVery happy with the Slater Hogg & Howison.
I recently moved into a flat and they made the transition seamless. Very good communication through email and phone to answer any of my queries. Freya, especially, was very helpful and attentive.
Owen · 9 June 2019
Agent replied · 8 June 2023
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
★★★★★ 5/5
GoogleCouldn't be happier with the service received, Lisa C and the whole team worked incredibly hard and professionally to sell our property and we're thrilled with the outcome. Thank you!PositiveResponsiveness, Quality, Professionalism
Lisa · 26 August 2021
Agent replied · 8 June 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid this letting agent as possible as you can. Totally unprofessional !!! I had a bad experience with them.
You can try by your self but I don't recommend this office at all. I could do a half star if I can.
Dr · 9 June 2017
Agent replied · 8 June 2023
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. Please be assured we take all feedback very seriously and would very much like to investigate this matter further for you. If you would like to go into more detail about the concerns you have raised, including the property address details, then please email me at customercare@countrywide.co.uk and we will be happy to review this further for you. Many thanks.
★★★★★ 5/5
GoogleGreat service, kept well informed and prop[erty let within 1 week
Michael · 29 September 2023
Agent replied · 29 October 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTried to book numerous flats through this agency- but they would not answer any calls and when we tried to go into the office they were not very helpful and incredibly disrespectful. I would strongly advise against this company.
Lucy · 9 June 2018
Agent replied · 8 June 2023
Hi Lucy, We are sorry to hear your experience with us was less than great. If you would like to send more information to customercare@countrywide.co.uk and we can look into this further for you. Many Thanks.
★★★★★ 5/5
GoogleHave bought and sold a property with Slater Hogg and Howison in the last two and a half years, both transactions were seemless and the team feel both proficient and friendly. Happily recommend the service that they offer.
Rowan · 9 June 2018
Agent replied · 8 June 2023
Thank you Rowan for your wonderful 5* review. It is great to read that you have received fantastic service from our team at Slater Hogg & Howison, West End, on multiple occasions over the last few years. Thank you for the great recommendation.
Kind regards, Scott
★★★★★ 5/5
GoogleMitra and Aidan have been so helpful from start to finish on the sale of my flat. I can’t thank them enough!
Steph · 8 June 2022
Agent replied · 8 June 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWorst experience we have ever had selling a property and we have sold many. Eventually received a significant refund on their fees after threatening court action.NegativeProfessionalism
Whiter00m · 26 August 2021
Agent replied · 8 June 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
