1/5
TrustpilotUnhelpful & rude staff
Awful company. The staff are rude and generally unhelpful. Would never use this company by choice ever again.
Trusted Agent profile · West Drayton
Romans West Drayton reviews
★★★★★
1,786 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,786 reviews on two platforms, including 340 Google reviews rated 4.6.
Reviews
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service - Reading
Great service , Sam my sales agent was extremely helpful with my first home purchase.Prompt team and brilliant service
1/5
TrustpilotAvoid Romans Bracknell if you value customer service.
Bracknell letting agents are the worst, if you can avoid I would definitely recommend you do.Dissatisfied landlord.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Anthony Pearse! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
1/5
TrustpilotRip off merchants
If you are a tenant these sharks will never miss any opportunity to fleece you.
5/5
GoogleProfessionals and helpful, I am pleased with their service
5/5
GoogleRecommend it everyone!
5/5
TrustpilotHelpful team who were responsive.
Rating only, no written review.
Agent replied · 22 December 2024
Dear Mr FarrerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 9 November 2024
Dear Customer Support! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
TrustpilotFantastic and proffessional service
Rating only, no written review.
Agent replied · 23 August 2024
Dear DamianCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Hi there Thank you for the 5 star review of our West Drayton branch. It is pleasing to read your comments and glad the team could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
TrustpilotAttentive and sufficient staff.
Rating only, no written review.
5/5
TrustpilotAlways very helpful
Rating only, no written review.
5/5
TrustpilotChloe was very efficient and helpful.
Rating only, no written review.
5/5
TrustpilotJonathan was professional and attentive.
Rating only, no written review.
4/5
TrustpilotExcellent service
Rating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Dear Joanne Hancock! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
TrustpilotEfficient and friendly
Rating only, no written review.
5/5
TrustpilotFriendly and helpful staff.
Rating only, no written review.
5/5
TrustpilotFantastic service from start to finish.
Rating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Dear Vicente Fas, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Hello Francisco Rodrigues Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Dear Inesse A., Thank you for taking the time to review your recent experience with our Romans Estate Agents West Drayton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Dear Ion Savin, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents West Drayton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Romans West Drayton
How many reviews does Romans West Drayton have?
Romans's West Drayton office has 1,786 reviews across two platforms: 340 on Google, 1,446 on Trustpilot (across the whole business).
What is Romans West Drayton's rating?
Romans West Drayton is rated 4.2 out of 5 across all 1,786 reviews, and 4.6 out of 5 on Google from 340 reviews.
Where is Romans's West Drayton office?
Romans West Drayton, 15 High Street, Yiewsley, West Drayton, UB7 7QG.
