Trusted Agent profile · West Drayton
★★★★★
1,825 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,825 reviews on two platforms, including 379 Google reviews rated 4.6.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotDenise Hurn are property manager is…
Denise Hurn are property manager is always there to help. Given us peice of mind living so far away. She resolves any issue's in a timely manner.
Dear Michelle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotGreat Service …
Great service from our property manager Benjamin Nujeerallee - very helpful and has responded quickly to every query we’ve had since our move in :)) highly recommended
Dear Ashlyn, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleJust about to rent my 1st property james day was the guy I spoke to from the start an has been very helpful with any questions i had an always quick to reply would recommend him to anyone 👍👍PositiveProfessionalism
Hi James Thank you for the recent 5 star review of our West Drayton branch. We are very pleased to hear that James could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
1/5
TrustpilotAbsolutely Terrible
This firm dealt with a simple recent house sale for us. Communication was terrible all the way through, completely incompetent couldn’t even be bothered to confirm that we had completed on the sale. I found out 2 days later!!!
5/5
TrustpilotI have been with Romans rental in…
I have been with Romans rental in Swindon for 6years.I have found them helpful and quick to respond any issuesfrom all the staff especially a lovely lady Christine Lancaster at solving any rental issues and very friendly.I recommend to everyone Romans.
5/5
TrustpilotEXCELLENT MANAGEMENT SERVICE
Brilliant service as always. Nothing ever seems too much trouble for Kim and any issues are always resoved quickly and efficiently.
Dear LeeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat experience with Romans Bracknell
Right from when i signed up with Romans it was clear they were better Estate agents than the rest. Professional, give good advice and solutions, always helpful. Rohan and Richard from the Bracknell office were particularly helpful. Of course i will use them again in the future.
5/5
TrustpilotI am very satisfied with service I…
I am very satisfied with service I received from Isabella York. She was very quick to respond to me all my questions and requests so far.
Dear SugataCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery friendly polite staff and letting advisor Khurum shazada was our advisor and very polite and all process was quick and understanding highly recommended Romans for any body
Dear Gayathri, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotOver two weeks from my landlady…
Over two weeks from my landlady notifying Romans to release my deposit after the end of my tenancy and still waitingfir it to be returned. All the excuses being used to justify this. Will be taking this case to the Ombudsman. Typical greedy estate agents. Avoid this company like the plague.
2/5
TrustpilotNot the easiest of companies to deal with…
Not the easiest of companies to deal with. In house selling and purchasing clear and honest information should be given, however on my experience this was not always the case.
Dear David We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotHorrible service
Horrible service. Romans doesn't conduct its business with its tenants best interest in mind. It is all about money. After renting a property with them I feel that I was only being used. They have failed me several times in particular by sending the wrong documents and trying to charge me more than agreed. I have been renting for a few years now and Romans is by far the worst agency I have dealt with.
1/5
TrustpilotA terrible dishonest company so far
A terrible dishonest company so far. Arranged for a viewing. Agent said on phone, fine. Date and Time scheduled. Got off work early for viewing. Email them to confirm. No response, no reply. Called them, no one is picking up. Showed up. No one is here. Lazy staff, bad company and pretty much disgusting people. Would advise no one to do business with them. You don't even deserve a 1 star.
1/5
TrustpilotBecause of Romans Burnham I now have a…
Because of Romans Burnham I now have a CCJ against my name. For parking in my own parking spot. Will never use agent again!
Dear Ewelina Witer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleIt was a good experience, they were so professional through out the process. The process of moving the tenant in the property can be little quicker, they took time in my case and had to move in to a domestically cleaned house.
Thank you so much for the positive comment about the West Drayton lettings team, I will feed this back to them Kind Regards Sue Winterbourne, Regional Director
5/5
TrustpilotRomans Reading
Phil at Romans Reading was very helpful and professional. I would be happy to recommend him and Romans Reading to anyone looking into renting
4/5
TrustpilotDonna-Marie looks after my letting
Donna-Marie looks after my letting, she’s very helpful and efficient Since signing up with the over a year ago I haven’t had any problems with Donna or Romans
Hi Jhody, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotMichael Page helped me in all the…
Michael Page helped me in all the aspects and he was so helpful and responsive.also he has given advice wherever its required. alongside James ( Move Manager ) & Chris supported me.Overall my Experience in Purchasing house through Romans was awesome.
5/5
GoogleExcellent service, prompt responses, follow up as necessary and organised. Keep property owners informed as necessary. Mohammed and Aston are very friendly and professional associates. Thank you!
Dear Maria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery satisfied with the team,and especially with Khurum Shazada he was very helpful.
Dear Mustafa Luzi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGood service and easy way to Rent your new home.... Thanks alot ❤️❤️
Dear Oday Samara - عدي سماره Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible service
Terrible service. You can never speak to anyone. They are only interested in the money. They charge a fortune in tenant fees and extra for "check-in" that they subcontract out at your expense. They need to be chased constantly to get anything done. Very rarely get worked up by bad companies but this one has been one of the worse, despite all their advertising and email saying how caring and efficient they are. Avoid.
5/5
TrustpilotAndrei Csomortani was extremely…
Andrei Csomortani was extremely efficient and helpful in securing my tennancy and very fast to deal with the paperwork. Highly recommend.
Dear JoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI highly recommend Romans as your choice of finding your home ! The letting advisor David Mauzhendi is very professional he can find the right house for you I highly recommend him !
Hi Cosmina. We're so happy we were able to help you out in finding a property for you. We appreciate your kind comments about David, thank you. Kind regards Customer Care Team
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