Trusted Agent profile · West Drayton
★★★★★
1,834 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,834 reviews on two platforms, including 381 Google reviews rated 4.6.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly, efficient & professional
Friendly, efficient, practical selling service. Despite hiccups caused by a buyer completely dropping out without the courtesy to tell anyone, the property was re-marketed and quickly sold again. Would recommend Jack and his team.
Dear Mrs MoodieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI'm personally really happy with the…
I'm personally really happy with the Romans Letting and Sales Team during and after sales support after active contacts had expired. Also on behalf of my late parents, who were always very happy with their Letting and management services.Thank you, a special mention to Christine for all her help with the estate of my late parents. Regards Robbie Emmett
5/5
TrustpilotProfessional Service
The sale of my property was not straight forward but thanks to Carl Atkinson, Esther Binnie, James Fleming and the team for keeping me calm. I am so grateful for their support and ensuring I was in the loop every step of the way. I would highly recommend Romans when selling a property.
5/5
TrustpilotNathan
Nathan , based at The Tilehurst Branch , was very helpful , professional , and followed up once I moved into my new home , his colleagues Steve and Mark , were also a great help . Particular thanks to Nathan once again , for working closely with me all the way .
5/5
TrustpilotJarred was excellent, would highly recommend Romans
I have just sold my house with Jarred and the whole experience has been second to none. Jarred has gone above and beyond in everything, He is very supportive has offered me excellent advice and has made the whole process as smooth and straight forward as it possibly could be. I would absolutely recommend Jarred and Romans. Thankyou guys so much
5/5
GoogleCameron at romans was such a delight to deal with. She’s so dedicated and professional we really recommend getting in touch with them if you need a property in the area! Thanks for our lovely new home!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotI have had a great experience with…
I have had a great experience with Lewis Bebb at Romans. He is very efficient and reliable. He kept me updated every step of the way. He was very prompt, very patient and always returned my calls. He is incredibly fast at dealing with matters. I would highly recommend Lewis. He is the best!
1/5
TrustpilotDreadful managed letting service
Used Romans for a "fully managed" service on a rental flat.The tenant they sourced paid a couple of months rent and then just stopped. Over a period of 8 months, if Romans did anything more than the odd phone call to manage the situation it was not apparent to me. I felt completely abandoned by them.Our "dedicated property manager" never once responded to emails or returned my calls. Like not ever. They only got in touch when they wanted something. The only way I was able to get any attention was to turn up at my local branch and make a fuss.When the tenant eventually left in a trail of debt and damage, Romans did nothing at all to recover the debt. I was told there would be arbitration but nothing ever happened.My experience involved a lot of stress, a lot of being ignored and ending up significantly out of pocket. Literally the opposite of what a managed service should offer.
Dear Darren Miller,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotDifficult negotiations
Donna-Marie Brant kept us fully informed throughout recent difficult situations of our rental property , we would have found it very stressful without her expertise of many years of working in the industry.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe would like to thank both Devon who helped initially with my daughter's application for a property and Khurum Shazada who helped ensure all the paperwork was in place and when we had a few sticky moments, they were dealt with by Khurum quickly, efficiently and with professionalism. Moving can often not run as smoothly as you hope, but this team quickly irons it all out for you..so you can relax! Would recommend :-)
Dear Brad Roe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAs first time Landlords
As first time Landlords, choosing to rent out our home so that we can travel, we chose Romans on personal recommendation.They have proved to be helpful during the various stages, as we endeavoured to meet all the legal and administrative requirements to enable their tenants to live in our home.We have been pleased with the responses, help and advice we have received from Kerry Moody and Alistair Schorah, in particular. Having opted to pay for their full management package, we look forward to their continued support during our stay on the other side of the world.J&S
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy experience with romans had been…
My experience with romans had been quite good. The process of renting and moving out was both quick and smooth. Our property manager Izzy York was brilliant and she helped us all the way. Very professional and helpful.
Dear Muhammad,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessional Team
Mike Page has consistently given good advice and been most professional. I greatly valued his opinion, guidance and common sense. Chris was also excellent in liasing with our buyers and went the extra mile in visiting the property and also giving very sound advice. Would highly recommend both to any vendor, wanting sensible, constructive advice.
1/5
TrustpilotAbysmal property management
Absolutely abysmal property management. I moved into a property they are supposed to manage to find it disgustingly filthy, clearly not checked, smoke alarms 18 months out of date (lucky previous tenants!) I had to hound them for weeks to get them to do something about the issues and not one of the issues was addressed with any real apology or acceptance of failure to do their job. Their response (after chasing many times) "we have a receipt for the professional cleaning" ... well, clearly no one actually looked to check the cleaning had been done ... or that the property complied with the law.Examples of the filth: curtains stained; carpets full of moths and matted with dog hair; mouldy food in the fridge; urine on seats and around the base of the loo, window frames mouldy; and much, much more ... Thankfully, all photographed as evidence.
Dear Mark,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotRomans Head Office Bracknell
We have been dealing with Donna-Marie Brant for a good number of years now on our properties and always had a very good working relationship with her.Donna is honest, professional, polite and sorts out any problems that may sometimes occur.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotMission not impossible!
Had the most friendly & professional experience from Romans in Camberley. A huge thank you to Barnaby and Olly. So helpful & made a really difficult time for us so much easier. I thought I would never find a house to rent! Thank you.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotRomans Burnham
David was excellent to deal with from start to finish. He was always on hand to answer any questions and very easy to get along with. I can not recommend his services highly enough.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWorkingham angent Sam Thank you so much
Workingham angent Sam He is patient and can help customers solve problems every time!Efficiency is perfectWe were so grateful to meet him and the Romans on our first UK rentalI will definitely recommend to my friendsthank you Sam
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEasy moving process
Nathan from the Tilehurst branch in Reading has been a great help in organising our move. We are first time renters with a lot of questions and Nathan was happy to help with any queries we had.
Dear Sophie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDenise Hurn
Would like to mention Denise Hurn a very professional kind hearted lady that is always available to help in any situation. Thank you Denise for all your support and hard work 🙂
Dear MarinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotA job well done
Romans have been managing a pair of buy-to-lets for us for about eight years, and have done it very well. My particular thanks go to our primary contact, Stacey Cowap, who keeps us well informed about events without becoming intrusive, acts as conduit to specialised departments when required, and remains in (apparent) patient good humour when I bang on about stuff I often don’t completely understand. I’d also like to mention Lewis Bebb who navigates us gracefully through any issues surrounding changes in tenants. It’s people like these that make it worthwhile to be a client of Romans.
Dear Mr MacmillanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotNatasha and Katie
Straight from the off meeting Natasha she was very easy going and forthcoming, she allowed myself and my partner to view the property at our own free will and and answered all questions in full detail without hesitation.Inside the Swindon office I was in contact with Katie who waited on hand and foot and disclosed all information quickly and efficiently and was an absolute please to deal with even when I felt I was being a nuisance. Natasha and Katie constantly made sure our procedures and process was quick and efficiently and worked at an incredible fast pace to ensure myself and partner got the home we desired. I feel comfortable knowing that any issues or questions we have in future they will give us 110% assistance and our best interest at heart. An amazing experience through a nerve racking time. A massive thank you to you both.
Dear Jordan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRenting made easy with Katie & Natasha.
I would like to say a massive Thank you to - Katie Page & Natasha who have helped us on every step. You have both gave us massive confidences within your self's but also with Romans. Looking for a home can be stressful but you have made it stress free and always gave us the helping hand we needed on the way.Romans have made our home looking experience full of fun and excitement.Within x 2 weeks of our viewing we have got the keys to our home :DWell done to all the team within Swindon.Thank you.
Dear Charlotte Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAndrei Csomortani
My daughter and I travelled down from Yorkshire as she was about to take up a new job with Berkshire NHS. We had paid a deposit to another agent, who became increasingly evasive, then stopped taking calls.Two days before she was due to move in we abandoned all hope, cancelled the removal van and booked a further week of hotel. I walked past Romans that afternoon and saw a possible rental. Andrei took us there late that afternoon (Monday), we agreed an offer and Andrei said it might be possible to move by the following Wednesday.In fact he did it by the following Monday lunchtime!!!!Exceptional serviceThank you Andrei and RomansTerry Harris
Dear Mr HarrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans West Drayton won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 20222022 1 Gold EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
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Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, West Drayton branch at EA Masters 2022, and 1 other industry award since 2021.
