Romans West Drayton reviews

★★★★★ 5/5

Trustpilot

Excellent experience of selling through High Wycombe branch

The Team at High Wycombe were very good, particularly the Manager Stephanie, whose attention to details was excellent, provided brilliant advice and guidance and kept us in the loop at all times which assisted greatly in ensuring the sale went through very smoothly - we would certainly recommend the High Wycombe branch.

Mrs · 6 December 2023

★★★★★ 1/5

Trustpilot

Shambles

Shambles 18 days and still we have not had our deposit back. We have now been told they will not be back until the 3rd Jan so will then be 29 days at least until they do anything. Over £1,000 owed and a young family of 5 just before Christmas Over 21 different letting managers in 10 years. They managed to lose the master keys for the property and we did a 312 mile round trip to deliver them back early so the landlord could get the house on the market faster and despite being told we would be reimbursed of course we have received/ heard nothing. Terrible company who are living up well to their cow boy image

Joe · 24 December 2022

★★★★★ 1/5

Trustpilot

Honestly the most horrific lettings…

Honestly the most horrific lettings company I think I've ever encountered. Left with no window in the kitchen for over a year . Another Unsafe window for 4 years.Water coming through my roof and into my living room for 4 years actually had to replace my lights and TV! Still to this day have water coming through the roof. Bathroom has no shower rail so water is literally rotting the floor and no sealant around the bath or working bath taps again ongoing for 4 years (since moving in ) keep promising it will be done but it never is . I've completely given up. they order contractors to quote it then do not get back to the contractors . Countless days taken off work to accommodate countless quotes none of which in 4 years have actually been told to complete the works . Currently sat with the sound of dripping water into a saucepan . They simply do not care . I don't leave reviews often but I would seriously avoid renting with this company they really really will leave you with a complete state of disrepair and nowhere to go and noone that will fix the issue . Four Years of literal water coming Into the living room. They have cost me so much money avoid.

Chloe · 23 December 2022

★★★★★ 5/5

Google

Its my first experience as landlord. During this period I was guided and fully supported by lettings manager Alf and lettings agent David. David was pleasure to talk to all the time. He kept me posted with progress all the time..PositiveResponsiveness, Quality, Professionalism

Sunita · 20 June 2021

★★★★★ 5/5

Google

What can I say, There is nothing more David from Romans West Drayton could do for me. He went above and beyond to make me feel comfortable and important. I would recommend anyone to David and Romans. What a team. Thanks David !!!!!!

Mark · 20 June 2021

★★★★★ 2/5

Trustpilot

Ok they got me a tenant

Ok they got me a tenant, that's the easy bit ! With a whole load of admin and service errors and issues I can only give them 2 stars. Think the problem is there are too many people in the process and you get moved to another new person at each stage of the letting out process. However, each person in the chain has not done the job properly. I am unable to recommend Roman's and once the tenancy is over I will move to another agent.

Neil · 19 February 2020

★★★★★ 5/5

Trustpilot

Amazing Service from the Staines branch

We received an amazing service from Yas, Jon and Ammar who dealt with our property purchase. They were very professional,ready to help and were able to update us with what was going on with the other side. As first time buyers, property buying can be a very daunting process. At the latter part of the process,Ammar too over the purchasing. He was always available to help, he explained the process, which questions we needed to ask our solicitors and explained all jargons used.They went above and beyond to make sure our purchase was completed in time. Thank you Romans for making our firsy home buying process a memorable one. Will definitely recommend!!

35tar1 · 22 December 2022

★★★★★ 5/5

Trustpilot

Kayleigh O’Connor is extremely helpful

Kayleigh O’Connor is extremely helpful, polite and professional. I am always very happy when I deal with her at Romans. She is prompt at responses to my emails and investigates problems/issues and advises me of situation ASAP.

Sue · 27 May 2022

★★★★★ 5/5

Trustpilot

Great agent for residential sales in Maidenhead.

The sale process went as smoothly as it could, and the whole Sales team in the Maidenhead branch were very responsive, professional, and helpful at all stages of the Sale.In particular, Warren Hendry and his team made sure that all my queries were always answered promptly, and I also received great advice about the current housing market etc.

Monika · 29 June 2023

★★★★★ 5/5

Trustpilot

Romans and Partners is an excellent…

Romans and Partners is an excellent property managing agent. In addition to its professional services, it always put clients' interest at highest priority and provides its clients with timely, honest advises. I am so fortunate to partner with this company and hand over my properties to manage by this company with peace.

Henry · 28 November 2023

★★★★★ 5/5

Trustpilot

Amy is a wonderful professional who…

Amy is a wonderful professional who truly puts the client's needs first. She is quick to respond and gives you all the information that is needed. Wonderful experience!

Aida · 27 April 2023

★★★★★ 5/5

Trustpilot

Speedy reletting and the right level

My property will become vacant in a couple of weeks and Anais Payne was able to find an excellent tenant at the right rent level with the minimum vacant period.

Constantine · 13 February 2023

★★★★★ 5/5

Trustpilot

I've been a tenant for more than 18…

I've been a tenant for more than 18 month now, and Romans are managing the property they have been great, especially Kimberly Garcia from Reading branch our property manager.

Mustafa · 17 March 2023

★★★★★ 5/5

Trustpilot

Thank you Taylor for all your help

Thank you Taylor for all your help, you made the process so easy and smooth and found me some great tenants. Very professional. Would recommend you and Romans.

Adam · 17 April 2023

★★★★★ 1/5

Trustpilot

Unpleasant experience with Fleet…

Unpleasant experience with Fleet branch, placed an offer and was accepted, aware this wad subjected to the seller finding new place. Sales there are more interested in referral fee for solicitor, survey, asking me why I didn't proceed the survey after offer being accepted. No buying property experience before, I quickly arranged my surveyor to do the survey and thought this will proceed further. Came back to me legal process will not happen after seller find the new place. Have been asking for the update time and time, no more update and I have to search another property. Waste my £650 for the survey, totally unprofessional.

Liam · 1 December 2022

★★★★★ 5/5

Trustpilot

Taylor Hepworth - excellent

Taylor Hepworth has been excellent, really explained well how my property can be let. Found me some great tenants in such a short space of time. Would highly recommend.

James · 9 March 2023

★★★★★ 5/5

Trustpilot

Thanks to Mo for Excellent service

My property manager, Mohammed Rajpute provided me with first-class service. If there were any repairs to be completed, he promptly acknowledged the request as well as kept me informed about when contractors will be coming or getting in touch with me. Mo has great communication skills and is fantastic at keeping me informed. He always emailed me with an update or if there was something more urgent, he always rang me and told me about any issues or requests. If I left a message, he would always get back to me unlike my previous property manager from Romans. In my opinion, Mo is a great asset and a credit to his employer. Thank you and I wish him all the best in future endeavours.

Viktorija · 24 November 2022

★★★★★ 3/5

Trustpilot

Skye was assigned as the property…

Skye was assigned as the property manager for my let out property recently. He was very responsive and followed up things very well. He was much better than many previous property managers. If Skye had been looking after our propertyich earlier, I would give a higher rating.

Ho · 3 March 2024

★★★★★ 1/5

Trustpilot

Romas - apalling experience

This is my first review with one star. Unfortunately, I had an appalling service with Romans Bracknell store. I made a viewing on 6th October 2022. The appointment was at 5pm, I was there at 16:50 , they came from Romans, they didn't have the key for the house, the current tenant was late 5 minutes, he literally came at 17:05 but unfortunately from Romans they didn't even wait for 5 minutes and they left. I managed to pop in later I liked the house and I placed an offer the following day. It was accepted from the landlord and I have been asked from Romans to provide holding fee of £323.08. I was punctual I popped in to Romans Bracknell and I proceeded with the payment of the holding fee. Since that day they disappeared. I emailed them several times, to ask them about the update of my application, I called them several times without answer, I left messages on their answering machine, they didn't get back to me. It took two weeks after my viewing to hear back from them asking my guarantor to provide documents for credit check. My guarantor sent the documents immediately. They got back to me on 14th November!!! after more than a month!! Two weeks before my moving date.I received a phone call from Romans Bracknell that my guarantor has been declined!I asked them back my holding fee for their appalling service and all the inconvenience they caused to myself and my family and they deny returning my holding fee. I would strongly not recommend this agency to rent a house, I am sharing my disappointment for all those who are thinking of doing business with Romans.

Mrs · 18 November 2022

★★★★★ 5/5

Trustpilot

Helpful and friendly staff

Helpful and friendly staffSaffron and Hannah have both been really helpful in identifying suitable properties we may be interested in, arranging viewings for these and answering our questions. Quick and polite communication. Also, I appreciated that Romans letting agency were happy to conduct virtual viewings, which really helps when relocating from beyond Bath.

Marianne · 2 September 2024

★★★★★ 5/5

Google

David Mauzhendi was very helpfull with us while we were house hunting. He behaved professionally throughout the process and was available every time we called him. when it comes to my out house hunting I would Definitely recommend himPositiveResponsiveness, Quality, Professionalism, Value

Neenu · 20 June 2021

★★★★★ 5/5

Trustpilot

Christine Lancaster, Romans Branch SwindonJust want acknowledge how grateful I am…

Just want acknowledge how grateful I am with the support and empathy given by Christine Lancaster, Romans Swindon Branch, Christine has been amazing at a really tough situation,

Dee · 3 April 2023

★★★★★ 5/5

Google

David Mauzhendi provided an outstanding customer service when I was looking to rent a property. David went above and beyond his duties and was always very helpful and available to answer any questions. I highly recommend his services. Thank you David.PositiveProfessionalism

Viktorija · 25 August 2021

★★★★★ 5/5

Trustpilot

Nice agents, great service ❤️

Absolutely the best estate company I have ever dealt with. Very professional, experienced and helpful agents.Sometimes moving house can be overwhelming but Amy, Saffron and Hetties were really helpful and made the whole process smooth and easy.Me, my partner and our little dog are really greatful for all the support received.Highly recommend!!!

Mario · 8 November 2023