Romans West Drayton reviews

★★★★★ 5/5

Google

have received excellent customer service from James Day, Senior Lettings Advisor. From my initial query on Rightmove, James responded immediately and was able to book a viewing for the next day. He has been extremely flexible to meet with myself and partner's shift patterns (as we are keyworkers) when viewing the property. Particularly when I needed to revisit the property to take measurements, enabling us to order furniture. I have had a very positive experience and would highly recommend James to anyone who is looking for friendly and professional advice/support on your next property. Many thanks again James!PositiveResponsiveness, Quality, Professionalism

Caroline · 25 August 2020

★★★★★ 1/5

Trustpilot

Dear Romans

Dear Romans Another angry and unsatisfied Romans- Bracknell Tenant. Sadly the rate is the least provided. I would rate Romans 0. Why are tenants charged for things they have not damaged?? And How come Romans still get away?? Maybe someone brave enough has to commit suicide for this to change?? Being charged £155 for nails in the walls.??? Never put pictures up in a renting accommodation. Wouldn’t even know how to insert a pin. Was nearly charged for a missing freezer tray yet evidence was there in the inventory- no apologies nothing, Donna B- hope you get rich and this money changes your life- oh wait thus the money Romans refunded me when l moved in due to the incompetence of Danniella Rose- so basically Romans is claiming it back. Should have taken them to court for attempted manslaughter- maybe then they can make changes. Disappointed is the les l can say. Always draining Tenants. Renting private is not a choice. I bet the landlord is unaware of these charges and all going into the property manager’s tax free pocket. I have sent the current tenants both inventory’s hope they don’t get charged for the same things. Tenant helping another tenant. I’m sure they will find this useful. Donna enjoy my money worse that lm currently unemployed. I think this is why they use different clerks from check in and out. Careful Tenants if you have Jess M on your check. In it with Romans- she’s the weapon they use to retrieve the money. Most rude and disrespectful person. Not at all happy.

Cynthia · 21 August 2020

★★★★★ 5/5

Google

We have worked with Mo Rajpute for 18 months, he is our contact for rental management. He is polite, responsive and helpful.

N · 12 July 2026

★★★★★ 5/5

Trustpilot

We bought our first home with Romans

The move manager, Kassandra hopkins and Carl at the windsor branch have been excellent! All queries answered, the whole buying process was very smooth. My agent Molly and Carl are fantastic! I would highly recommend Romans for buying and selling. We have dealt with other agents a few months earlier and they were appalling! we were lucky to have Romans deal with our purchase. We cannot wait to move into our new home thanks to Romans! Best of luck to everyone at Romans in Windsor

Komal · 18 December 2024

★★★★★ 1/5

Google

The flat moved into was dirty and mouldy. There were items I requested to be fixed ahead o fee moving in (the wine rack above the fridge) that weren't fixed and still aren't, I currently don't have hot tap water and I've notified Romans via email a number of times that there's something wrong with the boiler and Romans don't seem too concerned. The walls are covered in scuffs and when I asked about it being repainted they suggested I do it. With all that in mind I was told there was no negotiation on the rent amount. Currently been without hot tap water for about 3 months, the wine rack still isn't fixed and the boiler still isn't working and I have no hot water. Not happy with Romans service as they are aware of all this via email and seem uninterested or motivated to help.

Rod · 20 June 2020

★★★★★ 5/5

Google

I met James when I purchased a BTL in the West Drayton area and wanted to meeting Lettings agents to help find tenants for the property. He immediately struck out as prepared and knowledgable about tenants in the area and market rates for lettings. He came extremely prepared with review packs and market analytics of the area (which was most useful) and offered his honest view free of charge. He then went the extra mile to come back to the property after our meeting to personally deliver a breif of his proposal and summary of our discussion, which was extremely valuable at the time and not to mention superior client service. During the search for tenants, James was extremely prompt and diligent about providing me with updates of progress, which was extremely reassuring that my BTL was a priority for him and Romans. James has now managed to secure tenants for me and made the process overall extremely easy and straightforward. I look forward to a long lasting relationship with James at Romans and would recommend him very strongly to other landlords.

CIG · 20 June 2020

★★★★★ 5/5

Google

I have dealt with many different estate agents in the past two months while searching for the right property for my wife and I to live in. Some have lied to me, misinformed me, not followed up properly - let's just say that my opinion of estate agents wasn't great. On one of my viewings I met James Day of Romans about a month ago and straight away my impressions where positive, he was friendly, honest and most importantly on time. The property we saw together wasn't right for me but I considered it as I was impressed with the service James had offered. Fast forward a month, James had stayed in contact and has just helped me secure a property. James has excellent communication skills, he's attentive, honest, friendly and most importantly a fantastic asset to the Romans organisation. I would like to thank James for the help to date and would like to recommend any of you reading this to use Romans but in particular James Day for your next property search. MY FAITH IN ESTATE AGENTS RESTORED.

Mohomoud · 20 June 2020

★★★★★ 5/5

Google

We have found our new apartment to rent through Romans. James Day was our lettings advisor, who we did our viewing with, and who helped us subsequently in completing the paperwork. He was very helpful and very pleasant to communicate with. What stood out was that he did not "push" us into renting the apartment (one may typically encounter that at your average letting agent) but instead gave us the right information to decide for ourselves. He has been very responsive and informative throughout the whole process. Thanks James!

Bart · 20 June 2020

★★★★★ 5/5

Google

I had a viewing with James and he was simply fantastic. Looking for a new property is always a hassle but James made it easy and exciting for me. He even went out of the way to help me find my transport to work from the property and even gave me a lift to the bus stop when the viewing was done. A perfect gentleman and a great agent. Would definitely recommend James and Romans Estate for employing staff like James!

Nirmi · 20 June 2020

★★★★★ 5/5

Trustpilot

Romans Windsor

I have found Romans Windsor to be a great lettings agency. Everyone on the team is helpful, responsive and reassuring, supported by a great Manager, Sam. They work as a team and care about both tenant and landlord. Thank you.

Mrs · 9 October 2026

★★★★★ 5/5

Trustpilot

Incredible staff

Incredible staff. My property manager Megan Setchell has always gone above and beyond to help resolve any issues I might have and it’s brilliant to see this is not just specific to Megan as Chloe Chikaviro was fantastic when it came out to the checkout process. She has taken out all the stress with her efficiency. I’m gutted to be leaving Romans but unfortunately they don’t cover the area I’m moving to yet, one can only hope soon!I’d highly recommend renting through Romans and will always choose them where possible.

Sarah · 16 March 2024

★★★★★ 5/5

Trustpilot

Helpful and efficient

Mia and Holly at Romans in Windsor were both excellent. I was new to the rental market but they responded to all my questions effectively and the whole process from credit checks to tenancy agreement signing was smooth.

David · 9 September 2024

★★★★★ 5/5

Google

Hi Mohammed Thanks for all your help throughout the years you was very supportive and helpful when I needed the help.

Dion · 12 July 2026

★★★★★ 5/5

Google

An outstanding estate agent (Glen)who truly goes above and beyond. He was professional, understanding, and always clear in his communication, which made the whole process smooth and stress-free. I felt supported at every stage and wouldn’t hesitate to recommend him.

Clenso · 16 February 2026

★★★★★ 5/5

Google

First time dealing with a letting agent after being a private landlord of a small portfolio for years. Had five local agents out to value our property in Hayes and have to say Devon from Romans was cut above the rest. Professional , communicative and thorough with all my questions - also spoke with one of his colleagues Khuram who spent 40 minutes on the phone explaining the many services they offer - not to mention when I called the mainline to speak to someone , managed to speak with the regional director, called Dale and he was as welcoming , professional as the rest. Definitely mine and our local letting business will be dealing with them. 👌👌👌👌

Ammar · 3 December 2024

★★★★★ 5/5

Trustpilot

Great Assistance - Thanks Chloe!

I am a first time tenant who didn't have much experience for renting property especially residency membership service. Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.

Xu · 17 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

We have had the pleasure both of letting and then selling our property through Romans - and the service we have had on both counts has been exemplary.Christine and her lettings team were absolutely meticulous in handling the various ‘housekeeping’ issues which arose when we were renting out our house.When the time came to sell, Alice and Jordan on the estate agency side of the business were most professional and helpful and, at all times, on top of the whole process of managing the sale.We remain extremely grateful to them for the excellent service we received.

Julie · 19 November 2024

★★★★★ 5/5

Trustpilot

Thanks to Stacey

Thanks to StaceyI would like to say how pleased we are that Stacey is once again managing our property. Once again excellent support and customer care we have always receive from Stacey. Without fail, she is always attentive, efficient and a delight to work with. Also a nice touch is that Stacey will call us in addition to the the other methods of communication. Always appreciated.

Landlord · 31 August 2022

★★★★★ 2/5

Trustpilot

My partner and I recently got a flat in…

My partner and I recently got a flat in Wokingham and it was clearly stated by one of the agents that the apartment had two spaces, one for the apartment and one assigned guest spot. Not quite sure where they got that idea from, considering there’s only two, three at most, guest parking spots for EVERYONE (baring in mind there’s about 15 apartments) and there are obviously those that camp out the spots and keep them for themselves without movement. I have a small car myself and so the fact I’m having trouble finding a spot in there is ridiculous. It’s ridiculous we were falsely advertised this apartment, also. And one more thing to mention, is my partner clearly stated he would be getting the keys over a call to the Wokingham office, and yet they closed fifteen minutes early without letting us know, and so this half an hour journey over was a waste of time, fuel, and excitement for the new apartment. Thanks for nothing, Romans!

Anastasia · 16 November 2024

★★★★★ 5/5

Trustpilot

Great Estate Agents

I've been with Romans for 12 years and the team have looked after my property and tenants during this time with great care and consideration. I find the whole team a pleasure to work with and any issues are quickly resolved. Romans take a proactive approach looking after my property and I especially call out my property manager Jade who has recently helped me prepare my property for a new tenants. Jade sorted numerous issues for me ensuring I was kept updated and consulted along the way. Thanks to Jade and the team at Romans.

Dave · 2 February 2024

★★★★★ 5/5

Trustpilot

Positive outcome…

I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.

Cherie · 31 January 2024

★★★★★ 1/5

Trustpilot

I rented a property through Romans.... Bad Experience!

I rented a property through Romans Basingstoke. They were very quick to take your money and get you all signed up etc. When I moved into the property there was debris and dust everywhere from the decorators that I had to clean up as well as a pigeon nesting on the sky dish over the back of the house! The extractor fan didn't work for the cooker and the hood was covered in grease which smelled like fish. This took months to repair. The hot water pressure was non-existent which meant the shower would not work properly. This took several weeks to repair. The oven also stopped working and again, took weeks to repair. All in this time I was still paying the full rent but not getting the service I was paying for. The contractors that were eventually sent out didn't even finish the jobs properly. On 2 separate occasions the said they were going to get some materials and never came back. This left me without a blind in the bathroom for weeks so all the neighbours could see at night. When it came to the checkout process, they tried to claim nearly all of the £1442 deposit for cleaning and damages. After going back and forth with evidence it came down to around £700. One of the claims was for cleaning. The property was left at least as clean as when I moved in yet they were trying to claim £370 for cleaning! I raised a dispute with TDS and eventually got the majority of my money back. They obviously work with the Inventory company to try and scam you out of money at the end of the tenancy so be careful. The check out reports are a lot more detailed than the check in report so take your own pictures for evidence. They tried charging me for damage that was there in 2016! (they accidently uploaded an old check out report to my account from 2016). I dread to think how many tenants were charged for the same damage since then!All in all, a negative experience and never again would I use them. I've only just got my money back 3 months later!

Luke · 12 November 2024

★★★★★ 5/5

Google

Khurum Shazada and his team were very friendly and professional. I was impressed with their service. They found suitable tenant to my property swiftly. I highly recommend Romans, West Drayton for lettings & property management.

Prem · 25 September 2024

★★★★★ 5/5

Trustpilot

Kimberley Garcia has been handling my…

Kimberley Garcia has been handling my property in Reading for a number of years, I am based in Ireland and own a property management company ( i previously owned an estate agency in Reading ) so as a property professional I really appreciate how professional yet very friendly Kimberley is. Kimberley responds to all issues promptly and effectively, I highly reccomend Kimberley and Romans. steve peters

Consumer · 4 August 2022