Trusted Agent profile Β· West Drayton

Romans West Drayton reviews

4.2

β˜…β˜…β˜…β˜…β˜… Great

1,830 reviews across 2 platforms

15 High Street, Yiewsley, West Drayton, UB7 7QG

Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,830 reviews on two platforms, including 379 Google reviews rated 4.6.

Google logo

4.6 / 5

379

Reviews on Google

This office

Trustpilot logo

1,451

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the West Drayton office, from every platform, shown as written. First names only.

5/5

Trustpilot

Super-star Donna-Marie Brant

Donna-Marie Brant has been looking after us & our properties for many years. We are still impressed by her efficient, prompt & personable service. Most recently she coordinated the fitting of a new boiler, an extension to our lease & liaised with the tenants over the completion of supplementary documents. Can we therefore, through this medium, convey our ongoing appreciation to Donna-Marie for her outstanding service.

Robert Β· 22 February 2023

Agent replied Β· 14 June 2024

Dear RobertCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Woodley

I can't fault the service we received from Romans in Woodley. From my initial visit to them my father's house was on the market and sold to the first viewer very quickly. The quality of the photographs was outstanding. A big thanks to all the team there, Jack and Shante kept in contact with me at all times, and considering the lockdown which did effect certain aspects did their absolute best to make things happen in what was a challenging time for me.

Teresa Β· 20 March 2021

Agent replied Β· 14 June 2024

Hi Teresa,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team

5/5

Trustpilot

Long Distance Landlord

We have been renting our property in Wokingham with Romans for the past 14 years. As we live in USA it is really important that we have an agent we can trust to sort out issues. Aston Busby is currently helping us complete a refurbishment project, and she has been excellent collecting quotes and managing any queries we may have. We look forward to continuing to let our property with Romans.

Richard Β· 16 August 2022

Agent replied Β· 14 June 2024

Dear Richard,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans in Windsor have been amazing…

Romans in Windsor have been amazing with every stage of my recent house sale . A superb, honest, professional and friendly estate agent . Pierce was also very knowledgeable about the local area and kept me informed every step of the way . Lorraine , the move manager, handled the sale once I had a buyer and made the completion an easy process. I wouldn’t use any other agent - streets ahead of the competition! I was made to feel as if I was their only client . How refreshing to have such an honest and personal service .

Jane Β· 4 March 2021

Agent replied Β· 14 June 2024

Hi Jane,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team

5/5

Trustpilot

Romans Windsor have been exceptional from start to finish

My experience with Romans in Windsor has been positive from start to finish. I ended up getting the property I really wanted thanks to Annie Nicholls and the her wonderful colleagues. I was referenced checked with the lettings hub who were great and everything was sorted before move in date. On arrival of checking in, I was happily surprised to see a massive box which was a care package left by the Romans team. It contained everything I could ever need including breakfast bars, toothpaste, cookies, DVLA move home reminders and most importantly, some vouchers for a huge hamper of wine! Annie and the whole Windsor team have been amazing and I’m so grateful that my son and I are living in our dream home. Thanks so much for all your efforts!

Rita Β· 3 March 2021

Agent replied Β· 14 June 2024

Hi Rita,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team

5/5

Trustpilot

Throughout my renting process

Throughout my renting process, from 2nd June to 20th June Chloe Chikaviro was incredibly communicative, respectful and protective. She promptly answered my calls and emails, keeping me informed about every development. Her ability to clearly explain complex contract details was invaluable. They have an excellent team. They found me a good home.

Nanafabea Β· 21 June 2025

5/5

Google

Khurum Shazada, I would like to say a massive thank you for all your kind and professional service. You made the process of moving in very easy and not stressful for me. I would highly recommended you and your team.

Katarzyna Β· 25 September 2024

Agent replied Β· 25 October 2024

Dear Katarzyna Rejent Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Jess Glynn (Romans Caversham) professional, compassionate and knowledgeable

I met Jess for the first time last week whilst she was visiting my parents to help them make a change to the way they manage their property, due to the adverse effects Covid has had to their business.Jess was very patient, listened to their needs, wants and fears to engaging in a new business model to which she provided a wealth of knowledge and confidence.I am sure we are at the start of a great relationship with Romans thanks to Jess at Caversham.

Meena Β· 17 February 2021

Agent replied Β· 14 June 2024

Hello MeenaThank you for your review! We love to receive positive feedback after customers have had great experiences with us and especially pleasing to hear about the service provided to your parents in the management of their property from Jess.Many thanksCustomer Relations Team

5/5

Trustpilot

THANKYOU MADDIE & MOLLY β™₯︎ - BASINGSTOKE BRANCH β™‘οΈŽ

I honestly have nothing bad to say. I was recently given notice during covid to leave my house I was renting by another agent as the landlord wanted to sell which stressed me out so so much and I come across a property with Romans Basingstoke. Had a viewing and secured it straight away. The agents were amazing. Maddie the little diamond made sure the entire process and through my referencing was as smooth as possible keeping me up to date with everything. And Molly made sure all my documents and info was sent on time and any questions I had were answered quick time. If you want to rent a house - speak to Maddie in Basingstoke branch. She is amazing and made it enjoyable instead of stressful. And between Maddie and Molly it was the most stress free experience 🀍🀍 I was also able to do the no deposit option which was a really good solution for me !! I’m now all moved in, settled and ready to enjoy my beautiful new home. Thanks girlies xx

Lia Β· 18 January 2021

Agent replied Β· 14 June 2024

Hi Lia,Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Head Office. We're so happy you had a positive experience with us.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team

5/5

Trustpilot

is very good service and fast response.

i had deal with a brunch of Swindon for nearly 7 years it is was a great experience with all of the team and especially Christine she was a brilliant and very helpful so Iam going to say thank you very much for all the roman teams in Swindon for all kind of helps and the great services.

M Β· 10 September 2023

Agent replied Β· 14 June 2024

Dear M MohammadCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Trustpilot

We have let several properties in Clifton Village

We have let several properties in the past couple of months through Romans in Clifton Village and found good tenants. Taylor was always straightforward and helpful in sorting out any issues. I would recommend Taylor.

Macfarlane Β· 26 November 2024

Agent replied Β· 22 December 2024

Dear MacfarlaneWe are very happy that Taylor has provided you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Trustpilot

Contact with Dan Hind

I have had contact with Dan Hind, his manager and colleagues over a few years concerning the letting and management of an apartment in Reading. Excellent team with a very positive office atmosphere. Dan has been particularly helpful and has responded in a helpful and constuctive manner. I have always found him knowledgeable and willing to help. Clearly he is an asset to the organistion.I wish him continued success in his career.

Derek Β· 11 May 2022

Agent replied Β· 14 June 2024

Dear Derek,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team

5/5

Google

Although we were unable to secure the house due to the competition. I would like to say that David Mauzhendi is an excellent agent, he was professional and went above and beyond to try and make it work out for us. Thank you David, you are a great example of how letting agents should be and hopefully I will work with you again in the future. Thanks again KelseyPositiveResponsiveness, Quality, Professionalism

Miss Β· 20 June 2022

Agent replied Β· 19 June 2024

Dear Miss Davies, Thank you for the great review of our Romans Estate Agents West Drayton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Trustpilot

Appreciation of staff members

I want to place on record that Amy Southby-Forward is an excellent member of Roman's. As a landlord I have allways been greeted positively and efficiently and more importantly the issues get dealt with.I have been with Romans for a number of years now and I have to say that Emma (Swindon) and now Amy are the best.That's why I remain with Roman's. Management take note.Martin Abbey View.

Martin Β· 18 October 2022

Agent replied Β· 14 June 2024

Good morning Martin,Thank you for your kind words. Please don't hesitate to reach out if there is anything further we can do for you.Best wishes, Amy

5/5

Google

Cameron Sarin -I was extremely impressed with the professionalism and quality of service. Everything was smooth, well-organised, and exceeded my expectations.

Ewa Β· 24 May 2025

Agent replied Β· 9 October 2025

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Trustpilot

Amanda from the Tawhill office in…

Amanda from the Tawhill office in Swindon was my first point of contact when applying to rent a property...she was very helpfull and prompt with her actions. Highly recommeded person to deal with. Well done Amanda...

Paul Β· 3 November 2024

Agent replied Β· 22 December 2024

Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Amanda a 5 star rating! Many thanksCustomer Care Team

5/5

Google

We have been letting with Romans for two years. Our property manager Mohammed Rajpute is very helpful and professional. Always follows up responsibly with any issues we have and try his best to resolve in the most effective way possible. Super glad to have him as our property manager.

Amber Β· 21 March 2024

Agent replied Β· 19 June 2024

Dear Amber Farid Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

A pleasure to work with and would recommend!

Thanks Adam and Joshua for all your support and for getting our home sold for a great and fair price. You managed to quickly sell the house for a second and third time after prior offers fell through (for reasons out of your control). You’ve been great to work with and I wouldn’t hesitate to recommend you to a friend in the area!

Kristiana Β· 29 March 2023

Agent replied Β· 14 June 2024

Dear Kristiana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great service by Anais

As a foreigner it was my first time renting property in the UK and I almost had no idea of how to start this procedure. While searching different properties, Anais has guided me to go through the necessary steps and always reponsive to my questions even a small thing. With her tremendous help, I am ready to start my new life in the UK from today. Thanks Anais!

Wakana Β· 1 October 2022

Agent replied Β· 14 June 2024

Dear Wakana KandaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

David Mauzhendi

Dear Mr. David Mauzhendi, I want to sincerely thank you for all of your time and effort in helping get us into our new home. Everything went so smoothly, and quickly than expected. Now here we are, settled in already.you’ve been a steady presence in every part of getting our home. Thank you for making this a stress-free experience.We are so thankful Romans Burnham, for the outstanding Service!

Sami Β· 29 September 2022

Agent replied Β· 14 June 2024

Dear SamiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thank you Andrei and Courtney.

Thank you Andrei and Courtney.We have been looking for a place to rent for quite a while now and once we contacted Romans everything fell into place. Andei found exactly what we were looking for. We couldn't have had a better experience. Everything was done in a friendly, professional, and efficient manner. We would not hesitate to recommend Romans to anyone wanting to buy, sell or rent a property.

Pamela Β· 18 August 2022

Agent replied Β· 14 June 2024

Dear Pamela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Farnborough landlord review

I have been a landlord for more than 5 years and use the fully managed service with Romans Farnborough branch. The smooth running of the tenancy is mainly dependant on the services of the Property Manager.

Annie Β· 2 April 2026

Agent replied Β· 31 May 2026

Dear Annie Oakley We greatly appreciate your 5-star review and the time you took to share your experience with Jackie . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Filip Podgorski from Romans

In our latest dealings with Romans I have to paise Filip Podgorski in particular as being highly professional, honest, quick to respond to all enquires. He would listen to all details and respond in a very approachable and clear manner.

Lena Β· 14 October 2026

5/5

Google

Experience with Romans has been fantastic , Our Lettings Agent Cameron Sarin has been very Helpful and informative in giving us the right advise throughout the process, A Big Thank U to Cameron Sarin for guiding us throughout.

Emma Β· 25 September 2024

Agent replied Β· 25 October 2024

Dear Emma Dias Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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