Romans West Drayton reviews

★★★★★ 5/5

Trustpilot

A team effort

Everyone on the team that we interacted with at Romans (Matt Monk, Jack Bowden, Samm Hooker & Hannah Russell) were pleasant, professional and efficient.Jack went above & beyond trying to help resolve a fence issue with a neighbouring homeowner.

Grant · 15 June 2024

★★★★★ 5/5

Trustpilot

Being a landlord with Romans

I have been a landlord for a while now and most recently been allocated Denise Hurn as my letting agent. Denise has been great. always there to answer questions and provide advise. With my time as a landlord coming to a close Denise has walked me through the process leaving me feeling confident that everything is going to plan.

Neil · 14 February 2023

★★★★★ 5/5

Trustpilot

A big shout out to Kerry and Abbi!

Roman’s team have been very helpful and patient with all my queries starting from visiting to signing the tenancy.Would highly recommend Roman’s for their services as they are very professional and considerate to our needs, always on top of things and providing timely assistance when required.A big shout out and thank you to Kerry Moody & Abbi King!

Mr · 17 March 2023

★★★★★ 5/5

Trustpilot

Very Satisfied First time Buyers

My husband and I have just bought our first home together 🏡. We completed in just about 3 months!We have dealt with most of the estate agents in and around High Wycombe during our search in the last two years, but none of them compared to the treatment we received from Romans Estate Agents (High Wycombe)Lovely Stephanie arranged our viewing and was there beside us patiently through the entire process. Thank you Stephanie. James! Thank you for always being there and chasing things up for us.Everyone we interacted with from Romans during this process were very helpful. Would definitely recommend 💯

Nisha · 6 December 2023

★★★★★ 5/5

Trustpilot

5* Service

I would like to mention how easy the process has been. I have never rented a property before and Nathan has been so helpful. He showed us around the property, he was very professional and knowledgeable! He has been great with helping us through the next steps also. I would definitely recommend using Romans Tilehurst. Thank you Nathan! :)

Laura · 1 February 2023

★★★★★ 5/5

Trustpilot

Romans Windsor

We have worked with Romans over a number of years and they have handled the letting of our property well and in a professional manner.

MR · 12 May 2026

★★★★★ 1/5

Trustpilot

Please stay away from them

Please stay away from them! I am a tenant. At first, I was OK with the fact that they offer no real service. No information about the house's utilities. Only an exhausting, time-consuming induction process. When the tenancy started I kept receiving messages that I needed to pay the rent on time to avoid consequences. The payment was taking place automatically via a Bank standing order, created by an associate of theirs. Months of harassment and they never admitted their wrongdoing!Today they sent someone to enter my property, to check for a leak.They didn't have my consent!!!2 days' notice, and they come into your home uninvited!!!If you like being bullied and having people paying visits when you are not present, rent a home from Romans.

Chris · 2 October 2024

★★★★★ 2/5

Trustpilot

Poor customer service

Abi (@ camberely) should not be dealing with customers Customer service from her end is not good at all ! Contacts me with only 2 days to go for tenancy asking for extra paperwork ! Could have been done way before this Filled in all paperwork by the allotted time I was given to get keys for the next day - no response at all ! I’ve had to email back and forth - found the information has been submitted but no response from her from 2pm ……. Tenancy was booked for the 1st - that’s now been missed ! Now it’s costing me more money as I have to pay to stay in hotels as she didn’t pull her finger out and get the correct paperwork in place Every one else I have dealt with to do with the property has been polite and informative - just the paper work side not at all ! Not impressed as now I have to spend more money out of my own pocket on hotels !

Andy · 2 December 2023

★★★★★ 5/5

Trustpilot

Very happy seller

Jacob and the team in Caversham have delivered a great process on the sale of our property. Found a buyer quickly, managed the process smoothly and delivered a good outcome. I found their communication much better than other agents and they were able to manage around several issues that we had to deal with to get to exchange seemingly with no problem. Managed all interactions with our property manager and kept us up to date throughout. All in all a good experience.

Richard · 1 December 2023

★★★★★ 5/5

Trustpilot

Romans to the Rescue!

After being let down by another agency we decided to give Romans a shot!We were impressed with the level of knowledge, helpfulness, direction and overall 'I can sort this for you' attitude. Natasha Heffron was friendly, polite and approachable right from the start. We particularly liked her 'gut feeling' approach and fully trust she has ours and our tenants best interest at heart.

Tina · 26 August 2022

★★★★★ 5/5

Google

Aston Busby is the property Manager and she is such a pleasure to deal with . She always has a solution to help with the repairs we had and she always responds on time ,gets the job done . She really knows her job very well and keeps her promises and is assuring . I am happy to give her a reviewPositiveResponsiveness, Professionalism

Nancy · 25 August 2022

★★★★★ 5/5

Trustpilot

Excellent experience with Romans Lettings

Romans has been of great help with the entire letting process. Being new in Bristol (and in the UK), we had a lot of questions about the process of tenancy and moving in. Scott has been awesome and guided us with the right information and details of the property, insurance, and a whole lot of other questions. Thanks to the entire team of Romans, Clifton for helping us out.Cheers!!

Parag · 27 October 2021

★★★★★ 5/5

Google

There should be more than 5 stars to rate excellent service that Romans West Drayton team provided. All the way from initial introductory call with Alf, through finding the tenant (which was very quick) for the property I let and doing all paperwork with Jodie was hassle free and pleasure to deal with. Thank you so much! I wouldn't hesitate to use Romans lettings team again or recommend them to anybody who lets out a property in the area.

Hrayr · 21 June 2018

★★★★★ 5/5

Google

We recently purchased a property through Romans and even with the challenging timeframes for completion I have to say the experience with Romans was very good. In particular Cherise was throughly professional and always available to find a solution when problems arose. A great example of this was when our banks instructed surveyors gave us a timeframe of 2 weeks+ to conduct the survey and Cherise was able to convince them to do it within three days. Cann thank Cherise and her team enough for the work they put in

Angrez · 21 June 2017

★★★★★ 5/5

Google

From our first contact with Romans we have been rewarded with knowledge and professionalism in marketing our property allowing us to securing a sale in a relatively short time. At no time have we felt pressured in making a decision until we were ready to proceed, they have kept us informed all along with the process. We were nervous about the open house approach but we have trusted them and this has been successful. Just would like to thank Nick and his team in West Drayton

Mark · 21 June 2017

★★★★★ 5/5

Trustpilot

Property Manager

I have dealt with Romans for a number of years in regards to the flat I rent out, recently I have dealt with Aston in the Wokingham branch. I have been pleased with the way she has dealt with any queries and the prompt responses to my emails. Hopefully she will be dealing with my property for the foreseeable future. Thank you Aston

AS · 17 August 2022

★★★★★ 1/5

Trustpilot

Avoid unless you want no access to basic household utilities

I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting agent, landlord and property manager. When I moved in there were multiple issues with my flat. The hot taps and shower produced no hot water; my bathroom fan didn’t work; the plug sockets didn’t work properly as they had been incorrectly wired with flex cable and some had burned out (fire hazard); my window stays and sills are rotten so the windows do not shut properly, leading to bad draughts. More recently, the lights in my room stopped working for over a week, and the shower drain is now blocked making showering in my flat impossible.My flat is one of many rooms in a former hotel. It is not only my room that needs attention: the whole building is in a state of disrepair. Half the appliances do not work in the shared kitchen; most of the lights in the corridors do not work; the block fire alarm system has showed ‘multiple faults’ since I arrived and the maintenance alarm frequently sounds. There is block wifi that I am entitled to use - however, Romans could not tell me the password to this and I have had to find my own means to access the internet.Frankly, I should never have been allowed to move into a flat in this state. The nature of the problems means they could not easily be spotted when doing a viewing of the flat; only since moving in have they become apparent. As far as I’m concerned, Romans did not do their due diligence in preparing the flat for someone to live there - no one should have to live without hot water for a month, and no one should be living somewhere with potentially dangerous faulty electrics and faulty fire alarms.Since reporting most of these problems within three days of moving in, the response from Romans has been sloppy at best. Only today, over a month into my tenancy, did an electrician come round to fix the electrical problems. I still have no hot water, the drains are blocked, fire alarms are faulty etc etc. And Romans only sent that contractor after numerous phone calls and emails from me, constantly chasing them up. It’s caused me a lot stress, and is not what I wanted as my first impression of Brighton.

Daniel · 23 November 2023

★★★★★ 5/5

Trustpilot

Lower Earley branch

Lower Earley branch - We cannot fault Joshua for his professionalism and expertise once we had found our next family home. He was consistent in his approach and explained the process and next steps well. He was on the ball when marketing our property too and remained polite and courteous throughout. Unfortunately things didn’t work out as our personal circumstances meant we had to withdraw early on in the process but we were impressed with the way Joshua dealt with it all. He really is a breath of fresh air and we are grateful.

Billee · 25 September 2024

★★★★★ 5/5

Google

James Day was the agent that showed me the property and from the first minute i could tell he was a very professional and pleasant guy to chat with. Since the beggining it was a pleasure to work with Romans and at the end we took the property. The process was quite simple and with the help of Romans (James Day) it was much easier to get our home. Thanks a lot one more time. Alexandre Marques

Miguel · 21 June 2019

★★★★★ 5/5

Trustpilot

Leading example of excellent customer service!

After weeks of struggling to find a new place to call home, we stumbled across one of Romans' properties. We were so fortunate to have Nathan who guided us through the viewing and application process in detail. We've experienced renting but never have had such a positive process with an agency/agent, so we were incredibly pleased with his transparency and attentiveness. The Tilehurst branch should be very pleased to have such a great representative on their team who sincerely cares about tenant wellbeing, Thank you ever so much!

Beth · 19 September 2024

★★★★★ 5/5

Google

We have recently sold our mums property through Romans in West Drayton and honestly could not have asked for a better service. Everybody that dealt with us, especially Riley McIntyre (West Drayton Branch) and Lorraine Elvers (Windsor Branch), were polite, professional and kept us fully informed of any changes going on with the sale. The communication was excellent throughout and there always seemed to be someone that could answer any concerns or queries I had. I would just like to Thank everybody who was involved with the sale of the property and I recommend Romans very highly! I promise you will not have any worries when your in their hands!

Mandy · 21 June 2016

★★★★★ 5/5

Trustpilot

Stephanie Furness and her outstanding…

Stephanie Furness and her outstanding support throughout the process of purchasing our property.Stephanie played a crucial role in guiding us through the entire transaction, demonstrating exceptional professionalism and dedication. Despite facing delays on our end, Stephanie maintained remarkable communication throughout. She consistently responded to emails and calls promptly and made numerous visits to ensure everything proceeded smoothly.Her honesty and trustworthiness were evident at every step. Stephanie's transparent approach and reliable guidance were invaluable, making a potentially stressful process much more manageable.I cannot overstate how grateful we are for her exceptional service. Stephanie’s commitment and expertise have left a lasting positive impression, and we wholeheartedly recommend her for her outstanding contributions.Thank you for your attention to this commendation.

Farzana · 16 September 2024

★★★★★ 5/5

Google

I have a very small portfolio of properties with the West Drayton office which I have held for over ten years. The lettings manager Dale Craft is a true professional He's very experienced so you can always count on him to give a fair assesment of the market. The main thing for me however is that he provides a personal service and doesn't lose sight of the human contact side of things. Well done to Dale and the team.

Giovanni · 21 June 2017

★★★★★ 4/5

Trustpilot

5 star move manager, 4 star's however as....

This would be a 5 star as our move manager Catherine was brilliant, helpful, responsive, patient. However it is 4 as I wouldn't use Lifetime legal again as they basically just sell my business and would rather find my own solicitor. The solicitors on both sides where slow and didn't give any feedback, that maybe the norm but 7 months to sell a property to tenants already living there is crazy. Lifetime legal as a the concept sounds great but underneath the hood the service needs checking/monitoring/auditing/governing somewhere by Romans. To be honest just ask the move manager she will tell you. I personally think the move managers have the best view on which solicitors are good or bad. So is this review a reflection on Romans as a whole, I'd say no, this review is a reflection of an individual who works at Romans, that said the experiences of the selling team was also good and have nothing to complain about dealing with the Romans teams, both selling and lettings

Mr · 2 November 2023