Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReally professional service provided by Oakwood estates, from the first meeting with Chris and then all the viewings which were done by Kate Lawry, she was always on time, and spoke to us at great lengths to get to know our property, will highly recommend this company, as they are very efficient and everything which is going on with your property is all online so it’s so easy. Thank you Oakwoods.
Sumeer · 26 August 2023
Agent replied · 25 August 2024
Thank you Sumeer for your 5 star rating and fantastic review. Chris and Kate were very pleased to receive your comments and we are glad that you have had a positive selling experience. We wish you all the very best with your next chapter. Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleHarry, the estate agent who showed us around the property was lovely. From the moment we met him, he was friendly, professional, and super knowledgeable about the property. He took the time to answer all of our questions and made note of questions that we had. He made us feel comfortable throughout the whole process. Thank you Harry!
Xhesika · 27 April 2024
Agent replied · 25 August 2024
Wow, thank you for the fantastic 5-star review! Your feedback encourages us to strive for excellence and we will pass this on to Harry. Best wishes, Rowan - Marketing Team
★★★★★ 5/5
GoogleKate was very prompt and efficient in dealing with our house sale.She is very personable and a great communicator.
A further mention and warm thanks are due to Phillip Benger who stepped in to manage the situation when our buyer dropped out. Phillip has many years of experience and is a formidable negotiator.
Both Kate and Phillip have earned our full confidence.
Ray · 29 November 2023
Agent replied · 25 August 2024
Thank you for your great feedback. It is truly valued. We wish you all the best. Katie - Marketing Assistant
★★★★★ 5/5
GoogleAfter a very bad experience with our previous letting agents, this was a breathe of fresh air and helped us restore some
faith in estate agents. We mainly had contact with Shannon and Abby and they were honestly so so helpful. They responded to queries very quickly and efficiently and were friendly and approachable throughout. They kept us up to date and answered all
of our questions. We could not fault them. Thank you!!
Emma · 16 June 2025
Agent replied · 16 April 2026
Thank you for the fantastic 5-star review! We're delighted to know you had a great experience with us. Your satisfaction is our priority. Best wishes, Amber - Marketing Team
★★★★★ 5/5
GoogleMyself and my husband couldn’t thank Sarah enough for all her help and time she’s given to us to help us find a home. Even now Sarah is always at the end of the phone to help with absolutely anything!
Thank you so much for everything, we really do appreciate it!
If your thinking of contacting Oakwood estate to find a home I would 100% recommend these guys, they are fantastic! 😊😊PositiveResponsiveness, Quality, Professionalism, Value
Tammy · 26 August 2022
Agent replied · 25 August 2024
Thank you Tammy for sending in this feedback. I have forwarded your review straight over to Sarah who said that it's been a pleasure working with you. We hope you settle in well to your new home. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleMy dealing with Oakwood estates has been excellent throughout. Harry and Phil were integral in helping me secure my first house. I couldn’t recommend them more highly, especially Harry.
Reyhan · 18 April 2025
Agent replied · 16 April 2026
Thank you for the fantastic 5-star review! We're delighted to know you had a great experience with us. Your satisfaction is our priority. Best wishes, Amber - Marketing Team
★★★★★ 1/5
GoogleBeware using this estate agent if you are a renter! underhanded tactics to take as much money as possible from you. Be very careful with move out inspections and follow exactly what they are doing and writing.
....In reply to the Oakwood's response....
That is not what the DPS concluded, after your bogus claims to take our deposit they decided that you were totally in the wrong and gave us 100% back. Ha!NegativeProfessionalism
Martin · 26 August 2022
Agent replied · 25 August 2024
Dear Martin
After having a look through your file and contacting the property management team I presume that this negative review is in reference to your holding deposit and the proposed deductions that the Landlord has put forward. These relate to a professional clean, rubbish clearance, light bulb replacements, replacement of fixed door stop which has come out the wall, kitchen cupboard frontage which have been damaged.
The property was provided to you professionally cleaned, respectfully presented and without damage so it therefore needs to be returned to the Landlord in the same condition minus any wear and tear. We were hoping to arrive at a compromise to avoid the dispute resolution process however your offer of £4 was not taken well from the Landlord.
We will continue to assist and advise you where needed on how to use the free adjudication service with the Deposit Protection Scheme where your deposit is securely registered. We have been prompt to assist you with everything you have required during your tenancy and therefore we do not see the need for a 1 star review for an issue which is outside of our remit. Oakwood Estates act as a mediator in such situations and try inject reason in to the negotiations and where possible look to find a compromise so both parties can move on.
Yours sincerely
Elle Godfrey
Marketing Executive
★★★★★ 2/5
GoogleI would like to share my experience with this company. I saw a flat for sale located in Merryvale Mews listed for a price of £270,000. I contacted Oakwood Estates to book a viewing. They told me in a few days I can go and see the property. A few minutes later, the Estate Agent called me again notifying me that the property price has increased by £5000. I looked straight away on the Oakwood Estates website and the price was £270,000. On the day of the viewing, I went and saw the property. The estate agent was waiting for us. As we entered the property, the owner was there. We started to look around and the landlady told us we are not allowed to touch anything in the property due to COVID. Why is the seller selling the property during a pandemic if we are not allowed to touch and test anything? It is normal to want to see how different cupboards open, how the water works etc. Whenever you had a question, the owner would answer it and the Estate Agent absolutely did nothing. I sensed a bit of rudeness coming from the owner, as if I was some kind of enemy. I asked the owner how much the property is and she said: "Depends on the offer." I was a bit confused because I thought the property price listed on the website was the price the owner is willing to accept. This is extremely confusing for the buyer. When we finished the viewing, we went out of the door and the Estate Agent closed the door on us immediately, she did not even escort us out of the flat building. She stayed with the owner to talk. This is extremely unprofessional on her behalf as it seemed like the estate agent was not on the customers side but more on the owners side which is unacceptable. The estate agent sent me an email a few hours later asking if I have any questions about the property. I sent her an email back with my offer which was £275,000. A few hours later, she contacted me on the phone but she didnt reply to my email. She said my offer was declined. The next day I have called her and asked her what price the owners are looking for. She called me back and said £285,000. A few hours later, I have called her back and I agreed to the asking price. She said that she needs to contact the vendors again. The next day she calls me again and tells me the owners have decided not to sell the property and that they will remove the listing from the website but it is still on the website. This is my review.
My advice to Oakwood Estates is: To implement some kind of agreement with the owner that if they say a price to the seller and the seller accepts it but the owner no longer wishes to sell it, they should be fined some percentage of money as my time has been wasted with unprofessional people.NegativeProfessionalism
Traveller · 26 August 2021
Agent replied · 25 August 2024
Dear IBP
Your review seems to be predominantly based on your discussion with the vendor and the regulations surrounding the viewing rather than the service provided to you by Oakwood Estates. To answer your first question regarding touching and testing. We have to act under the strict Government guidelines surrounding Covid-19 when conducting viewings which means applicants are strictly not permitted to touch anything within the property which obviously includes opening the vendor’s cupboards or testing the showers and taps etc. Sometimes when a viewing takes place without the vendor’s presence the doors and cupboards are left open. However, if the vendor is present they may not allow this to happen. Notwithstanding the Government guidelines surrounding Covid-19 most vendors have always been uncomfortable with applicants touching and testing items around the property. In the vast majority of cases a buyer’s survey is professionally completed and used to provide an in-depth overview of the property. Our agents have been instructed to try and maintain social distancing of at least 2 metres and restrict the time spent in within enclosed areas which is why you were not shown out of this block of flats. However, the viewing follow up was conducted over the phone and by email rather than face to face. As an Estate Agency we are employed by the vendor to represent them with the sale of their property however we are more than happy to assist buyers throughout the process and answer any questions whenever required. This isn’t a matter of ‘sides’ but acting professionally and honouring our contractual obligations. All negotiations are handled directly via the Estate Agent and such matters should not be discussed directly with the vendor. In regards to your offer we can only advise our vendor as to whether we feel they should accept however the final decision comes down to them and so we cannot be held accountable when an offer is rejected. We operate a ‘No Sale, No Fee’ policy with our vendors and are therefore not in the business of fining them if they decide that they no longer wish to sell. It’s unfortunate that you have felt frustrated with the process and that your expectations as a first time buyer have not been met. You will unfortunately experience the same kind of rules, regulations and processes with any future viewings you conduct with other UK based Estate Agents.
Yours sincerely,
Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleAfter trying unsuccessfully to sell my late parents bungalow through another long established local estate agent and having had a very poor experience with an on-line agent I decided to place the property with Oakwood Estate Agents. Within a very short space of time I had a large number of viewings and a number of offers. I found that the staff I worked with were very efficient, professional and proactive in marketing my property. There was good communication and I was kept regularly updated on viewings and given prompt feedback. The bungalow has now sold and I wish I had placed it with Oakwood from the very start. It would certainly have saved me over a year of fretting and worrying. A big thank you to Oakwood and all the staff that I had the pleasure of working with and especially Laura who has been friendly, caring and very understanding throughout the whole time.PositiveResponsiveness, Professionalism
David · 26 August 2021
Agent replied · 25 August 2024
David thank you for leaving this informative review of your recent sales experience. Its fantastic to receive such feedback. I have passed your comments on to Laura and the team who are all extremely appreciative. We wish you all the best with your new chapter. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleOakwood Estates was the agent for my new flat and I was very happy with the entire process. It was a bit complicated because building roof repairs had to be completed first and I was out of the country visiting family. Jamie kept me informed, coordinated with the landlord, and responded quickly to my questions. When I picked up the key, they also gave me a nice welcome box with treats and essential supplies. I won't mention my previous estate agent, but Oakwood was many levels above in regards to being easy to work with, professional and responsive.PositiveResponsiveness, Professionalism
Laura · 26 August 2021
Agent replied · 25 August 2024
Dear Laura, We thank you so much for taking the time out and sharing your experience. Jamie and the West Drayton Team were extremely pleased to receive such positive feedback. We wish you all the best with your new property.
Kind regards
Elle Godfrey
Marketing Executive
★★★★★ 5/5
GoogleOakwood estates, Bianca was exceptional. From our first visit, changing our minds, looking for other properties to finalising the contract she was very patient and attentive. Also ranging from other estate agent companies who forgot to update us which caused a delay in crossing potentials off our list. No doubt in recommending Oakwood estates. Thank you.
Sydney · 29 December 2023
Agent replied · 25 August 2024
Dear Sydney ,
Many thanks for your super review we really appreciate the feedback and have relayed back to Bianca
Kind regards
Elle Godfrey
★★★★★ 5/5
GoogleAbby, Shannon, and Anna have been absolutely fantastic in helping us find the perfect apartment. Their patience and understanding made the entire journey smooth and stress-free. They consistently kept us informed and up to date throughout the process, which gave us confidence every step of the way. We’re truly grateful for their dedication and help!
Nabeel · 16 October 2025
Agent replied · 26 October 2025
Thank you for the 5-star review, Nabeel, we're glad Abby, Shannon, and Anna made the process smooth and stress-free. We appreciate your feedback. - Ella, Oakwood Estates.
★★★★★ 5/5
GoogleLouise went out of her way to help me with the purchase of my dream house. She was consistently in communication with me throughout the whole process, Not at one point, did I feel forgotten about.
I wish all estate agents provided the same level of service as she did. I would personally recommend her to others.
Saimah · 26 August 2023
Agent replied · 25 August 2024
Saimah we are so glad to hear you were able to purchase your dream home through the support and expertise of Oakwood Estates.
Kind Regards,
Alice (Marketing Assistant)
★★★★★ 5/5
GoogleWe brought a house advertised with Oakwood and I have to say it was a really good experience. One thing that stood out was that we were not bombarded with phone calls asking for an update and all contact that was made was only when necessary. I hate it when estate agents constantly call to be told the same thing everyday
Zainab · 16 July 2025
Agent replied · 16 April 2026
Your 5-star review is a wonderful compliment! We are dedicated to exceeding your expectations and will share your kind words with our team. Regards, Bronagh - Marketing Team.
★★★★★ 5/5
GooglePhilip was extremely helpful and professional. Nothing was too much trouble, absolutely amazing
Zheni · 11 July 2025
Agent replied · 16 April 2026
Wow!! Your 5-star review is a wonderful compliment! We are dedicated to exceeding your expectations and will share your kind words with our team. Regards, Bronagh - Marketing Team.
★★★★★ 4/5
GoogleThank you to Raaj who given his great service I can thoroughly recommend Oakland Estates.
A small mistake was made in forgetting to let us know a viewing was cancelled due to an admin error, however all was explained and apologised for, and the office has been pleasant and responsive every time we needed.
Stephen · 26 August 2023
Agent replied · 25 August 2024
Thank you for your kind feedback.
Kind Regards,
Alice (Marketing Assistant)
★★★★★ 5/5
GooglePhilip was very amicable and understanding when working with us.He always provided us with feedback when it was necessary and pushed an extra mile to make sure things worked out well and efficiently.
Beatriz · 25 September 2024
Agent replied · 25 October 2024
We are so grateful for your 5-star review! Thank you for sharing your experience. Regards, Nicole - Marketing Team.
★★★★★ 5/5
GoogleI would like to thank Oakwood for their professionalism, help and over all efficiency. Jamie has been my point of contact throughout the letting process and has been very helpful in his advice and understanding of the local property market, as well as being available to answer my questions and queries. I look forward to continuing to work with the branch in the future. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value
Shafiq · 26 August 2021
Agent replied · 25 August 2024
Thank you for leaving this review Shafiq, It means a great deal to the team when they receive such glowing feedback. We also value our relationship with you and look forward to working with you again. Yours sincerely
Elle Godfrey
Customer Services
★★★★★ 5/5
GoogleA BIG thank you to Kate for all your help and support with the mortgage advice. It was very helpful. Kate was very polite and friendly and answered all my questions I had so thank you for an excellent service. I am looking forward for my next viewing.
Sabz · 30 September 2023
Agent replied · 25 August 2024
Dear Sabz, You're very welcome! We're delighted to hear that Kate provided you with excellent and helpful mortgage advice. Your positive feedback about her polite and friendly assistance is greatly appreciated. Wishing you all the best in your next viewing. Katie - Marketing Assitant
★★★★★ 5/5
GoogleAbby was very helpful and informative which is reassuring and supportive
Shaunna · 16 May 2025
Agent replied · 16 April 2026
We are over the moon with your 5-star review! Your satisfaction is our ultimate goal, and we are thrilled that we met it. Thank you for your support. Best wishes, Amber - Marketing Team.
★★★★★ 5/5
GoogleHubby & I purchased a property recently through Oakwood Estates. We were impressed by Laura's responses & feedback. She understood the frustrations that we had to endure when solicitors were not responding back on time. Laura has been very helpful, absolutely honest & caring every step of the way. We would no doubt use Oakwood Estates service(s) in the future especially because of Laura!PositiveResponsiveness, Professionalism
Meera · 26 August 2021
Agent replied · 25 August 2024
Thank you for taking the time out to leave us this review Meera. I have of course passed your feedback on to Laura who stated that you made her day. We hope you settle in well to your new home. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 1/5
GoogleI enquired about a property and after a viewing, was very set on making an offer. This led to a week of back and forth emails and constant communication, whereby the letting agent gave the firm impression that the landlord was agreeing to go ahead with the offer made, asking about how quickly I could provide references from my current estate agent and landlord, to which I replied it shouldn't be a problem. I received no response and so in the meantime, I contacted the relevant parties, implying that I was leaving as this was in the final stages and effectively notified of ending my tenancy. Following this, I emailed Oakwood back saying references were ready to go as soon as the relevant forms were sent; still no reply. I finally received a response late on a Friday that despite the back and forth followed by silence, the landlord had decided to go with someone who would stay for a longer tenancy.
This lack of professionalism in stating other offers were made, as well as misleading emails to make me think that the property was let agreed (as this was also stated on the Zoopla/Rightmove listings), has effectively meant that I have given notice to my current agents that I am leaving with no nowhere to go. Ultimately, I could end up homeless as a result of this miscommunication which is very stressful with the current state of the market.
Jamie, the manager of the lettings team, has not since replied to my calls and I had to call the store and pass this message on indirectly, to which I have still had no response. This, on top of a similar issue the previous year due to a lack of clarity surrounding other offers and choosing who can offer more money or a longer tenancy, is quite frankly appalling, and a reason I will never be working with this company again in the future.
Harrison · 26 June 2024
Agent replied · 25 August 2024
Dear Harrison
We aim to get an offer response from the landlords within 48 hours however this landlord had a couple of offers and was working full time so our communication with him was limited.
As an agency, we are against price bidding wars and run on a method of best and final offers which we relay to the Landlord who will ultimately make the final decision.
My apologies that you were under the impression your offer had been accepted as that certainly wasn’t the case. The additional questions put forward were assisting me to provide the Landlord the necessary information so a final decision could be made on which offer to proceed with. In this case the Landlord opted for another applicant.
I advise where possible to wait until the referencing process has been successfully completed prior to handing your notice in.
Finally I do hope you have settled in well to your new home.
Kind regards,
Jamie Henderson
★★★★★ 5/5
GoogleMy property was with PurpleBricks for nearly a year. I eventually gave up and decided to go for a proper brick and mortar estate agent and Oakwood Estates found a buyer in under a month. Speaks for itself. Special thanks to Laura who tirelessly chased and followed up at every step of the sale, not an easy feast in a pandemic.PositiveResponsiveness, Quality, Professionalism, Value
Eric · 26 August 2021
Agent replied · 25 August 2024
Thank you Eric for sharing your experience and leaving us this review. I have forwarded your comments on to Laura who was glad to have been able to work with you. We wish you all the best with your next chapter. Yours sincerely, Elle Godfrey - Marketing Executive.
★★★★★ 5/5
GoogleHi kate, thank you so much for your time yesterday. This review is especially for your kind behaviour as I've seen plenty of estate agents and you're among the best ones. Everything was explained so well, and I'm very happy of your support 😊 …
Ayesha · 26 August 2023
Agent replied · 25 August 2024
We're so glad to hear that your experience with Oakwood Estates was exceptional. Katie appreciates your kind words and will continue to work hard to provide our customers with the best possible service. All the best. Katie - Marketing Assistant
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
