Every review we hold for the West Byfleet office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJames and Pilgrims provided a very professional and efficient service. Their communication was prompt and the entire service was helpful, I would highly recommend them.
Jim · 14 April 2025
Agent replied · 24 August 2024
Thank you very much for your kind words! We're thrilled to hear that James and the team provided you with such a positive experience. We strive to offer a professional service and your recommendation means a great deal to us. If you ever need anything in the future, please don't hesitate to get in touch.
★★★★★ 5/5
GoogleReally pleased with how helpful and attentive staff were. I could not have got things sorted without them. Thank you very much. Definitely recommend.
Christy · 14 April 2025
Agent replied · 25 October 2024
Dear Christy,
Thank you for your kind words! We're so glad to hear that our team could assist you and make things easier. Your recommendation means the world to us. If you ever need anything in the future, we're here to help!
★★★★★ 5/5
GoogleWith amazing help Pilgrims offer, myself and son now have a place we can call home. From start to finish they have been there to answer any and all calls, walked me through the whole renting processes and made me feel welcomed and valued. They remained professional at all times and in my honest opinion went far beyond an estate agents job to ensure i got the property i wanted. The agent who dealt with helping me find the right rental property was Harry and he is both polite and professional, i really felt like he was in my corner when pitching me to the landlord as a good tenant. I am currently claiming DSS and he didn't make me feel any less than a person with a high paying job/ more money than myself, he even called my housing adviser to speed things along and i can't thank him enough for the help and service he and Pilgrims have provided. I 100% recommend them, they're amazing.
Chloe · 6 July 2020
Agent replied · 28 August 2023
Dear Chloe,
Thank you for your heartfelt feedback! We're truly honoured that Pilgrims played a part in helping you and your son find a place to call home. It's wonderful to know that our team's assistance and support made a difference throughout the rental process. We're especially pleased to hear that Harry's professionalism and dedication stood out, making you feel valued and supported. Your recommendation and kind words mean a lot to us. If you ever need anything or have more housing needs in the future, we're here to help.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleI am really satisfied with there service. Always they are helpful, if there’s any problem,we raise they immediately sort out. I’m not in UK back home to India. But till now they are helping me with my mails. One of the excellent service I would recommend.
Jeyamkondan · 14 April 2024
Agent replied · 28 August 2023
Hello,
Thank you for your positive feedback. We're delighted to hear that you're satisfied with our service. It's great to know that we've been able to assist you even from a distance! Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleExcellent service and professionalism shown my Elliot and the team at Pilgrims, so nice to feel included and the move in process went so smoothly and they were always available to answer my questions, would definitely recommend Pilgrims to anyone wanting to rent a property.
Tarryn · 7 April 2023
★★★★★ 5/5
GoogleWe used Pilgrims to rent out our 1 bed flat in Woking, they made the whole process easy and stress free. The whole team were professional and attentive through out the whole process. I have and will continue to recommend pilgrims to friends and family.
Matt · 14 April 2024
Agent replied · 28 August 2023
Dear Matt,
Thank you so much for taking the time to share your wonderful experience with … More
★★★★★ 5/5
GoogleHarry was really kind and always focused on costumer's requirements. It was our first time letting a house. Due to c/Covid-19 and coming from abroad it was a big challenge,b he managed the whole stuff perfectly. Simple, online, detailed andaand looking after us. Thank you so much for your help and patience. We couldn't be happier with our new home!PositiveResponsiveness, Professionalism
Juan · 25 August 2020
★★★★★ 5/5
GoogleI have an amazing experience with Pilgrims . Every team member remained very helpful throughout. I was in real hurry to get my accommodation sorted and they did finalize everything super fast and let me in within few days . Great experience …
Dr · 14 April 2024
Agent replied · 28 August 2023
Dear Dr Noshi,
Thank you for sharing your amazing experience with us! It's great to hear that our team was able to help you quickly and efficiently in securing your … More
★★★★★ 5/5
GoogleI have just completed an extended tenancy through Pilgrims and have to say a huge thank you to all at Pilgrims but especially Jo for the excellent service service I received from Check in to Check Out! Thank you!
Mary-Anne · 14 April 2024
Agent replied · 28 August 2023
Hello,
Thank you for sharing your experience with us! We're thrilled to hear that you had an excellent service throughout your tenancy with Pilgrims. If you ever have more housing needs or questions, don't hesitate to reach out. Thank you for being a valued client!
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleGreat company to work with..You dont have to put up with constant staff changes as happens with larger firms and the communication between the team means they know the properties and individual landlords. A good professional friendly approach . What more could you ask for, it certainly works for me.
Gary · 21 July 2023
Agent replied · 28 August 2023
Dear Gary,
Thank you so much for your kind words and glowing 5-star review! We're absolutely thrilled to hear that your experience with us has been positive and hassle-free. Our team takes great pride in maintaining consistent communication and building strong relationships with our landlords. We believe that a professional yet friendly approach is essential in providing top-notch service. We're grateful for your support and are here to continue delivering the best for you. If you ever need anything, don't hesitate to reach out, we're always here to help.
★★★★★ 5/5
GoogleWe have just moved to Weybridge in connetion with my work and needed to rent a property. Throughout the process, Harry at Pilgrims has been very professional and courteous making for a smooth and painless experience.
Scott · 14 April 2024
Agent replied · 28 August 2023
Dear Scott,
Thank you for sharing your experience! We're pleased to hear that Harry provided you with professional and courteous service during your move to Weybridge. It's … More
★★★★★ 5/5
GoogleAbsolutely over the moon with our new house!
Harry at pilgrims was a joy to work with as was the rest of the team. Thank you for providing a great service and all your help.
Dan · 14 April 2024
Agent replied · 28 August 2023
Dear Dan,
We're absolutely thrilled that you're over the moon with your new house! Harry and the team are grateful for your kind words. Thank you for choosing us and for acknowledging our great service. If you ever need anything else, don't hesitate to reach out. Enjoy your new home!
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleI am a private landlord with a property 200 miles from where I live. Getting an agent that was flexible and could achieve a letting with a good quality tenant was my objective. …
Chris · 14 April 2024
Agent replied · 28 August 2023
Dear Chris,
Thank you for sharing your experience with us! We're delighted to have met your objective and provided you with excellent service, it's fantastic to hear that … More
★★★★★ 5/5
GoogleHaving recently used Pilgrims to rent in West Byfleet I can honestly say they are fantastic! Friendly, professional, helpful and super quick to respond and be pro-active. The whole process was really smooth!
Victoria · 14 April 2024
Agent replied · 1 January 2024
Dear Victoria,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you found our team to be friendly and professional.
Ensuring a smooth and proactive experience for our clients is always our goal, and we're delighted to have achieved this for you. If you ever have any further needs or if there's anything more we can assist you with, please don't hesitate to reach out.
★★★★★ 5/5
GoogleI have an amazing experience with Pilgrims with the Excellent customer service.
I want to say thank very much for Elliot, for the great service always and for Ella Sheldon too for all your help in the first months.
I am so happy with them because myself and my husband found a beautiful place we can call home. We are really satisfied with there service....
Juliana · 6 July 2020
Agent replied · 28 August 2023
Dear Juliana,
Thank you for sharing your amazing experience with us! We're thrilled to hear that you had excellent customer service throughout your journey with Pilgrims. Elliot is grateful for your appreciation. We're delighted that we could help you find a beautiful place to call home. Your satisfaction means a lot to us. If you ever need anything else, feel free to reach out.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleDealt with Harry through most of my process in purchasing a property. Good communication and was allways in contact to let me know what was happening. Thanks to Harry and all the team at Pilgrims👍🏻 …
Arsenal24295 · 6 July 2022
★★★★★ 5/5
GoogleHave worked with Pilgrims for several years now, they now the markets well and are a well run professional company. Highly recommend using Pilgrims, staff are great.
Wendy · 14 April 2024
Agent replied · 1 October 2023
Hi Wendy,
A big thank you for leaving a fantastic 5-star Google review about your experience over the last few years. Our team is delighted by your kind words, big thanks again for recommending Pilgrims!
★★★★★ 5/5
GoogleBIG Thank you to James and rest of the Pilgrims team, for such an amazing help during our tenancy💙Highly recommend to everyone! Definitely will back in future 🙂 …
Katarzyna · 28 August 2022
★★★★★ 5/5
GoogleElliot helped us find the perfect property to start our family in. Best experience I've had in 10+ years of renting
Karl · 14 April 2024
Agent replied · 28 August 2023
Dear Karl,
Thank you for your kind words! We're thrilled that Elliot helped you find the perfect property for your growing family. It's wonderful to know that your experience with us stands out among your renting history. If you ever need assistance again, please don't hesitate to reach out.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleI like working with Jo, she manages to find good solutions really fast. It simply makes things easy for us.
Andreia · 14 April 2024
Agent replied · 28 August 2023
Dear Andreia,
Thank you for sharing your experience! We're thrilled to hear that we have been able to provide quick and effective solutions for you. Making things easy for our clients is always our goal. If you ever need further assistance or have more questions, don't hesitate to reach out.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleSo grateful to Harry for his help today and would like to thank him for such amazing help. As a tenant I feel very grateful to be looked after by Pilgrims! Wouldn't use any other agency after being so well looked after.
Lisa-Ellen · 6 July 2022
Agent replied · 28 August 2023
Dear Lisa,
Thank you for sharing your gratitude! We're thrilled that Harry provided you with amazing help and that you feel well taken care of as a tenant with Pilgrims. Your kind words mean a lot, we're here whenever you need assistance in the future.
Kind Regards
The Pilgrims Team
★★★★★ 5/5
GoogleExcellent customer service. I really had a very good experience troughout moving . Highly recomended
Ionut · 14 April 2024
Agent replied · 28 August 2023
Dear Ionut,
Thank you for your positive feedback! We're thrilled to hear that you had an excellent moving experience and received excellent customer service from us. Your … More
★★★★★ 1/5
GoogleRented a flat managed by them, found some faults that needed addressing and was promised to be fixed... Ended up 5 months with occasionally having hot water (keep in mind we had a 5 mo mh old baby at the time, had no support... Got …
Rodrigo · 14 April 2024
★★★★★ 5/5
GoogleGood Manager. Great Company. Customer service excellent. Nothing too much trouble. Rented for 11 years and been a privilege to work with them. Definitely recommended to use as a rental Estate Agent. Best Company ever. Always get things done quickly and so helpful.
Rosalind · 6 July 2021
Agent replied · 28 August 2023
Dear Rosalind,
Thank you for your wonderful review! We're delighted to have had the privilege of working with you for 11 years. Your kind words about our customer service and efficiency mean a lot. We're truly grateful for your recommendation. If you ever need assistance again, don't hesitate to reach out.
Best regards,
The Pilgrims Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
