Every review we hold for the West Byfleet office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a fantastic experience with this estate agent from start to finish. Elliot has been so helpful and kind . The entire house-buying process was handled incredibly quickly and efficiently, which made what can often be a stressful time feel smooth and straightforward.
They were always responsive and took the time to answer all of my questions thoroughly, no matter how big or small. I really appreciated how clear and transparent they were at every stage, keeping me updated and ensuring I understood exactly what was happening. I definetly will recommend this firm !
Laila · 14 March 2026
Agent replied · 14 April 2026
Thank you for such a kind review!
I’m really glad we were able to make the buying process feel smooth and straightforward - it can be a stressful time, so keeping things clear, quick and well-communicated is always the goal. Thanks as well for mentioning the responsiveness and updates throughout; it means a lot!
Wishing you every happiness in your new home, and thank you for recommending us.
★★★★★ 5/5
GoogleAs a first-time buyer, I was initially nervous about the process, having heard how stressful buying a house can be. However, working with Elliot at Pilgrims made the experience smooth and manageable.
Elliot was fantastic, always responsive, answering all my questions promptly, and providing clear guidance throughout. He was open, honest, and consistently kept me updated on the progress, often reaching out to me first, which was incredibly reassuring. I couldn't be happier in my new home, and I highly recommend Elliot and the team at Pilgrims to anyone looking to buy.
His professionalism and support truly made all the difference!
Simon · 14 April 2025
Agent replied · 25 October 2024
Dear Simon,
Thank you so much for your kind words! We're thrilled to hear that your first home-buying experience was smooth and that Elliot was able to provide the support and reassurance you needed. We’re proud to have helped make this important milestone a positive one. Wishing you all the happiness in your new home, and thank you for recommending us!
★★★★★ 5/5
GoogleMy partner and I were first-time buyers and whilst we were excited about the prospect of being homeowners, we were also petrified having heard how stressful buying a house can be.
We purchased our property off-market after giving Elliot a very clear brief as to what we were looking for. Elliot was brilliant at sourcing our perfect little home and reaching out when it was time to start the process.
We kept in contact throughout the conveyancing, and Elliot was pivotal at ensuring the process went as smoothly as possible.
Every question we had, Elliot and the team helped to the best of their ability. They even knew who was calling when we gave their offices a ring! We could very soon tell that the team at Pilgrims take the utmost pride in their relationships with their clients. It made such a difference, and I would highly recommend Pilgrims to anyone looking to buy, sell or rent.
Matthew · 14 April 2025
Agent replied · 8 January 2025
Dear Matthew,
Thank you so much for your wonderful 5-star review!
We’re absolutely thrilled to hear about your positive experience as first-time buyers with Elliot and the team at Pilgrims. We understand how daunting the process can feel, so it’s fantastic to know that we were able to help make it as smooth and stress-free as possible for you both.
Elliot will be delighted to hear your kind words about his dedication and ability to find your perfect home. Building strong relationships with our clients is at the heart of what we do, and it means the world to us that you felt so supported every step of the way.
We wish you many happy years in your new home, and we’re always here if you need us in the future!
★★★★★ 2/5
GoogleI had a positive experience as a tenant with Pilgrims Lettings until it came time to return my deposit. Throughout my tenancy, we maintained the property well, and Pilgrims Lettings seemed satisfied with our conduct as tenants. Comments gave on 6 monthly checks of the property were things such as, "WOW!" "This is the best kept rental house I've seen in years", "I wish all tenants were like you".
However, when it was time to return our deposit, I encountered several issues. They insisted I use their recommended cleaner at an unreasonably high cost (original cost of basic clean was over £800+), despite the property being left in a clean and respectable condition. Yes it wasn't "professionally' cleaned and we may have missed the odd cobweb above a kitchen cupboard but the level of cleaning, which included a professional oven clean, did not need to be gone over again at the cost of £500+ which we ended up having to pay to their 'recommended cleaning company'. We had the oven professionally cleaned and they insisted they came back to wipe a 'smear form the glass' as they found this to be unacceptable but instead of this we had to pay for their professional cleaner to clean the oven again! Furthermore, we repainted the entire house, even though the wear and tear was minimal and expected after a long tenancy but this wasn't good enough nor was it acknowledged that we went above and beyond to return the house in a good state. We spent approx. 15 hours cleaning the house, repainting, filling holes, gardening (despite the time of year and weather) just to make sure the house was spotless.
The check out report was not relative to the check in report and it even went into such details as rust on pipes behind radiator. The photos taken on check in were all taken far away from objects and on check out, the photos were VERY close up. When we checked in there were odd cobwebs , dust and the tile grout on the kitchen floor was crumbling away, but we just cleaned this ourselves, a lesson learnt!
The process of getting our deposit back turned into a frustrating and stressful ordeal, and it felt like they were finding ways to withhold as much of it as possible. Carla was extremely patronising and rude on the phone and in the end any correspondence was done via email. I believe this approach to deposit returns is unfair and not reflective of the general wear and tear that naturally occurs over time.
I would caution anyone considering renting with Pilgrims Lettings to be aware of their stringent and costly requirements for deposit returns. In the end we lost over £1000 of our deposit.
Overall the response to maintenance issues was ok, the only issues we really had was the oil filled heating system and whenever we had this refilled it seemed to need resetting which we couldn't do ourselves. Sometimes we went without heating for a few days but had the immersion heater for hot water and they provided some electric oil filled radiators. There was also an issue with the oil reader upon check in which took several months to rectify and alot of chasing but we got there in the end!
Amy · 8 March 2025
Agent replied · 14 April 2026
Dear Amy,
I am sorry to hear you have been unhappy with the service provided by Pilgrims during the end of tenancy process. We fully appreciate that any deductions made from the deposit can cause you to feel disheartened after the tenancy has been a smooth and enjoyable experience. We did provide you with detailed and comprehensive end of tenancy guidelines to assist you with the end of tenancy arrangements and ensure a swift and full return of your deposit.
Unfortunately, you decided not to follow the information and guidelines provided to you and despite advising you on several occasions to return the property in the same condition as the inventory check-in, less wear & tear and maintenance, you only arranged for the oven to be cleaned and carried out the remainder of the cleaning yourself. In addition, we recommended a local cleaning company and we also confirmed that you could source your own cleaners to bring the property back to the same clean condition as the check-in to avoid any deposit issues.
At Pilgrims we employ the services of an independent inventory company, they attend on the last day of tenancy and compare the property condition to the start of the tenancy, any differences and discrepancies are noted under tenant responsibilities, both reports were over 100 pages long and very detailed. A copy of the check-in report was provided to you again with your end of tenancy confirmation email to assist you with returning the property to the landlord as it was given to you at the start of your tenancy.
In relation the oil tank we provided you with a receipt to confirm the tank was filled 3 days before check-in and as such you were required to fill to the same level at check-out again this was fully communicated to you throughout the tenancy and at the end of the tenancy.
We have followed the correct process and procedures when proposing deductions and provided you with all the supporting evidence for the deductions. If you were not in agreement with the proposed deductions you did have the option to dispute the claim through TDS adjudication.
We always provided you with a good service throughout your tenancy and were available at all times to assist with any queries you had during and out of normal working hours but we must act upon our clients instructions and ensure that the property is handed back in the same condition as your landlord handed it to you.
★★★★★ 5/5
GoogleWe would highly recommend Carla, Elliot and the rest of the team at Pilgrims. We have just let our property through them for the second time. We can't fault the professional service we have received from them, they are friendly, efficient, communicative and very easy to work with. They go the extra mile to make sure everything goes smoothly for their clients.
Adam · 14 April 2025
Agent replied · 25 October 2024
Dear Adam,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Carla, Elliot, and the rest of our team. Your kind words about our professionalism and dedication mean a lot to us. It’s always a pleasure to assist you, and we look forward to continue working with you in the future!
★★★★★ 5/5
GoogleAs a tenant we had a brilliant service from Pilgrims right from the start. Any issues were quickly dealt with . In particular Carla was great in helping with our end of tenancy . The whole team were always polite and helpful whenever I called.
Lisa · 14 August 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! We're really pleased to hear you had a great experience with us throughout your tenancy. Carla and the rest of the team will be delighted to know their support made a positive difference. Wishing you all the best in your next chapter!
★★★★★ 5/5
GoogleI had a very good experience troughout moving.
I 100% recommend to everyone...
I can't believe we found them on Facebook, and thank God for that because from the first day we had efficient communications with them managing to find the best place to live.
It looks like no so important but for us was everything, thank you for helping us make this dream come true.
I am really happy 😃, Pilgrims are star 🌟
Elies · 14 April 2024
Agent replied · 28 August 2023
Dear Elies,
Thanks for sharing your joyful experience with us! We're thrilled that your move was a success and we're honoured to have been a part of it. If you ever need assistance again, remember that we're here for you.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleAs a couple looking for our first rental property together we are truly grateful for the excellent service Pilgrims delivered. From start to finish the whole renting process has been exemplary. I couldn't say enough to thank Elliot for his professional, efficient, and pro-active conduct throughout the whole process. Everything was dealt with really quickly and in the space of 3 weeks we viewed and moved into our new flat. Excellent service!
Mihaela · 14 April 2024
Agent replied · 24 August 2024
Dear Mihaela,
Thank you for sharing your experience with us! We're thrilled that you had an excellent renting process with Pilgrims. Congratulations on finding your first rental property together! We're especially glad to hear that Elliot's professional, efficient, and pro-active approach made a positive difference. Your kind words mean a lot, and we're here to assist you whenever you need.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GooglePilgrims were agents for leasing our property for many years. We couldn't fault them always efficient, professional and friendly. . We recently sold the property through them and from start to finish they could not have done more. Thank you James and team
Michelle · 14 April 2025
Agent replied · 24 August 2024
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with us throughout the years for both the rental and sale of your property. Providing efficient, professional, and friendly service is our top priority and we're thrilled that we could meet your expectations. We truly appreciate your kind words and your trust in us. It was a pleasure working with you, and we wish you all the best in your future endeavors.
★★★★★ 5/5
GoogleGreat service, head and shoulders above a lot of other estate agents! They had an actual video walk around of the property before our viewing, the house was warm and lit when we arrived and James was very knowledgable about the property!
Tori · 14 April 2025
Agent replied · 14 April 2026
Thank you so much for your kind words and for sharing your positive experience! We're thrilled to hear that the video walkthrough and James' knowledge made your viewing enjoyable. Providing exceptional service is our top priority, and your feedback means the world to us. We look forward to hopefully assisting you again in the future!
★★★★★ 5/5
GooglePilgrims sold my house over asking price and within a matter of weeks! Really impressed with the communication and high quality service that they provided. Nothing was ever too much. Thank you to Elliot and the team. I would definitely recommend them!
Jacko12122 · 12 April 2025
Agent replied · 14 April 2026
Thanks so much, Jack, it was a real pleasure working with you and we’re thrilled to have achieved such a great result. Really appreciate the kind words and recommendation!
From Elliot & the Pilgrims team
★★★★★ 5/5
GoogleThe team at Pilgrims were a pleasure to work with while we rented a flat in Woking. Harry was our main point of contact and was so helpful and knowledgeable throughout our tenancy, especially when we were moving out; Harry negotiated with our landlord to get us an extension on our notice period which saved the day. Would definitely recommend Pilgrims.
Adam · 14 April 2024
Agent replied · 1 January 2024
Dear Adam,
Thank you for taking the time to share your experience with the Pilgrims team! We're thrilled to hear that your time renting a flat in Woking was a positive one, and we appreciate your kind words about Harry and the team.
We're glad to hear that Harry's helpfulness and knowledge stood out during your tenancy, particularly in navigating the moving-out process.
Your recommendation means a lot to us, and if there's anything more we can assist you with in the future, please don't hesitate to reach out. We're here to help!
★★★★★ 5/5
GoogleI had a great experience selling my flat with Pilgrims Sales and Lettings, we had 8+ views within 2 weeks of listing and we had sold our flat above the asking price, about 4 weeks after listing.
Pilgrims Sales and lettings are simply superb, they answered all our questions really quickly, gave feedback from every viewing and always went above and beyond without hesitation.
They are a local family owned business, and the honesty and level of support we got easily surpassed that of any of the larger chains in the area (I have used others in the past)
All round a great company to represent you weather selling or letting, would highly recommend.
Thomas · 15 May 2025
Agent replied · 14 April 2026
Thank you so much, Tom, it was a real pleasure working with you guys.
We’re absolutely delighted to have helped you secure a satisfactory sale, and I’m really glad you felt supported throughout. Your trust and easy communication made the whole process a smooth one.
Wishing you all the very best with your next chapter, and thank you again for the kind words and recommendation. It genuinely means a lot to us as a local independent business.
All the best,
Elliot Griffin
Pilgrims Sales & Lettings
★★★★★ 5/5
GoogleExcellent service. Had my house on the market with three agents, with no joy, reached out to Harry on the off chance they covered Horsell and they took it on and managed to sell it and for a good price. Harry kept me in the loop and updated …
Frank · 14 April 2024
Agent replied · 28 August 2023
Dear Frank,
Thank you for your kind words! We're thrilled that we could successfully sell your house after a challenging experience with other agents. Harry's dedication … More
★★★★★ 5/5
GoogleThe team at Pilgrims were fantastic to work with - excellent communication, professional and helpful. Harry was brilliant every step of the way in the purchase of our new home - we managed to complete in record time thanks to his consistent efforts. Would highly recommend.
Phoebe · 14 April 2024
Agent replied · 28 August 2023
Dear Phoebe,
Thank you so much for your glowing 5-star review! We're absolutely thrilled to hear that your experience with the Pilgrims team, especially Harry, was nothing … More
★★★★★ 5/5
GoogleThanks to Harry I was able to rent a lovely new home. The referencing and contracts were all done online through a 3rd party platform which was so user friendly and made the whole process seamless. Harry was extremely supportive, professional and responsive throughout. Thanks again.
Katie · 14 April 2024
Agent replied · 28 August 2023
Dear Katie,
Thrilled Harry helped you find your new home! Seamless process with user-friendly online tools. Feel free to reach out for any future needs.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleHave been with them for 7 years fantastic service and Carla went above and beyond to help us out thumbs up.
Glen · 14 April 2025
Agent replied · 14 April 2026
Thank you for your kind words and for being with us for the past seven years! We're delighted to hear that you've had a fantastic experience, and we'll be sure to pass your compliments on to Carla. We truly appreciate your support and would like to wish you all the best for the future!
★★★★★ 5/5
GoogleWe let a flat with pilgrims. Harry was our agent during the process, and it was really a pleasure to go on with him. They make everything easy to us, and we rent a lovely flat in woking. Easy, fast and nice. 💪🏻 …
Matias · 14 April 2024
Agent replied · 28 August 2023
Dear Matias,
Thank you for sharing your experience with us! We're delighted to hear that Harry provided you with a pleasant and easy process. It's wonderful that you were able to find a lovely flat in Woking through us. If you ever need assistance again or have any questions, feel free to reach out. Enjoy your new flat!
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleAs a couple looking for our first rental property together we are truly grateful for the excellent service Pilgrims delivered. From start to finish the whole renting process has been exemplary. I couldn't say enough to thank Elliot for his professional, efficient, and pro-active conduct throughout the whole process. Everything was dealt with really quickly and in the space of 3 weeks we viewed and moved into our new flat. Excellent service!
Mihaela · 6 July 2021
Agent replied · 28 August 2023
Dear Mihaela,
Thank you for sharing your experience with us! We're thrilled that you had an excellent renting process with Pilgrims. Congratulations on finding your first rental property together! We're especially glad to hear that Elliot's professional, efficient, and pro-active approach made a positive difference. Your kind words mean a lot, and we're here to assist you whenever you need.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleRecently I moved into a new home through Pilgrim international Byfleet. Service was great and professional. Especially Harry was a very kind and reliable agent. Moving process was smooth and referencing was also easy to apply and be approved. Highly recommended.
James · 14 April 2024
Agent replied · 28 August 2023
Hi James,
Thank you for sharing your positive experience with us! We're delighted that the move into your new home was smooth and that Harry provided you with kind and reliable service. It's wonderful to know that our team's professionalism and the ease of the referencing process contributed to a positive experience. We truly appreciate your recommendation.
If you ever need assistance in the future, please don't hesitate to reach out.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleCarla and her team have been excellent sourcing tenants for our 2 bed flat in Farnborough within record time. Highest standards of professionalism and customer service, responding to questions and queries immediately. 100% satisfied with the service we received.
Lorraine · 14 April 2024
Agent replied · 28 August 2023
Dear Lorraine,
Thank you so much for your incredibly kind words and for taking the time to … More
★★★★★ 5/5
GoogleJames is the best estate agent I have come cross in this country. He always provides the best service he can and responses any issues as soon as possible, I will not hesitate to recommend him to anyone.
Lilly · 14 April 2024
Agent replied · 28 August 2023
Dear Lilly,
Thank you for your glowing review! James is thrilled to have provided you with top-notch service. We appreciate your recommendation and your kind words about his responsiveness. If you ever need assistance again, or if you know someone who does, we're here to help.
Best regards,
The Pilgrims Team
★★★★★ 5/5
GoogleI’ve rented through all the big agents in my life, but none compare to Pilgrims Sales & Lettings, truly amazing people! From start to finish, the renting process was smooth, stress-free, and professional. They’re a bright star in the agency market, and I highly recommend them to anyone.
George · 14 September 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! We’re delighted to hear that you found the renting process smooth and stress-free. Our team always aims to make things as easy as possible, so it means a lot to know we stood out from your past experiences. We really appreciate your recommendation and wish you all the very best in your next chapter!
★★★★★ 5/5
GoogleDealt with Harry through most of my process in purchasing a property. Good communication and was allways in contact to let me know what was happening. Thanks to Harry and all the team at Pilgrims👍🏻 …
B · 14 April 2024
Agent replied · 28 August 2023
Thank you for sharing your experience! We're pleased to hear that Harry's consistent efforts made your property purchasing process smoother. Your shoutout to Harry and the entire Pilgrims team is much appreciated. If you ever have more … More
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