Royston & Lund Estate Agents West Bridgford reviews

★★★★★ 5/5

Google

We recently sold our house using Royston & Lund, and we really couldn't fault them, particularly Eileen who was our sales negotiator- she was outstanding. I honestly thought before we put the house on the market that it didn't really matter which estate agent you use, because everyone just goes on Rightmove etc. But having used Eileen/ Royston & Lund has definitely changed my mind. Not only did Eileen sell our house for the full asking price (twice, after the first sale fell through), but she chased others in the chain to make sure we were able to move. She was responsive, even going above and beyond to chase the sale on days off. It wasn't exactly an easy process but without Eileen we may never have got there. Thank you, Royston & Lund & particularly Eileen!

Rebecca · 8 June 2021

★★★★★ 5/5

Google

Nick was extremely well prepared and informed on each property he showed us around. Highly recommend if you’re looking to sell a house.

David · 20 May 2025

★★★★★ 5/5

Google

From start to finish I received nothing but professionalism and friendly customer service. The team was there for me throughout the whole process and produced a very professional video and photos of the property. They attracted multiple buyers offering full guide price and made what can be a stressful situation as smooth as possible. I would have no hesitation in recommending them and will be using them again when the time comes. A special thank you to Eileen Mclean who truly acted in my best interest throughout the process and Sam Bellingham how took the accepted offer to exchange of contract. Great teamwork.

Pam · 26 March 2024

★★★★★ 5/5

Google

Royston and Lund are justifiable market leaders in/around the West Bridgford area. We used them to sell our house. We sold within 6 weeks and we were impressed with the professional service provided from the initial valuation which was very accurate, to managing viewings and following through for feedback to the management of offers made. Special thanks to Megan who was attentive and provided A* service. Some people say that Royston are expensive but you get what you pay for especially compared to the online self service estate agents on the market. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Nathan · 26 August 2020

★★★★★ 5/5

Google

Our experience of Royston and Lund has been excellent from start to finish. Communication has been first rate from all members of staff and all members of staff were well briefed about our property and the marketing thereof. We first dealt with Steven Gray who valued our house took the necessary photos. He was amiable, helpful and well informed. He was able to market our house at a competitive price which we felt was reflective of its value. As the process moved forward we dealt with Samantha Simkins who was equally helpful. She communicated with us as to the homebuyer's report each week and when our preferred property left the market she was prompt and candid when keeping us abreast of the change. Equally, when confirming potential buyer's capacity to 'buy' no stone was left unturned. This sort of thoroughness was very welcome to us. Intermittently we dealt with Alex Harding from the Keyworth office when Sam was on holiday and the transition between offices and people was seamless. Alex was as equally helpful and thorough and so any potential difficulty of being managed by a different office was skilfully navigated. We will recommend Royston & Lund to our friends, and perhaps more importantly, will use the agency again in future.PositiveResponsiveness, Quality, Professionalism, Value

Gareth · 26 August 2020

★★★★★ 5/5

Google

Thank you so much all at Royston and Lund for what can only be described as exceptional service. 16 years ago when I purchased my property through Royston and Lund, with Val Shakespeare as the acting agent, the professionalism and integrity demonstrated made me vow to use them should I ever wish to sell. When a house came up on my dream road at the end of 2019, I knew I had to act quickly to sell mine and enter into the mother of all negotiations to get the deal done on my purchase property. I called Graham at Royston and Lund in the morning and explained that I needed to sell quickly and what I wanted to purchase with an another agent, he met me after work that same night at my home (due to my time mix up he even ended up waiting for me for 30mins outside my house and still was in good humour). He arrived with the contract forms and talked me through the process, answering all my questions without putting me under any pressure, allowing me to proceed immediately with the next steps of putting my property up for sale. He even took a key so that he could come and photograph the house in daylight the next day, whilst I was at work, since I couldn’t take the day off at such short notice. Graham actually visited my property twice that next day. Once in the morning to take advantage of the rare burst of 10 mins of November sunshine - in between his existing commitments - and again in the afternoon at his scheduled time to take all the measurements and details. His photos were so spectacular and Megan’s written marketing details so good that everyone who saw them questioned why I was even moving! When I popped into the office that weekend and explained after 16 years in my home how nervous I was, Natasha and Megan made me feel at ease and reassured me. Director Lee came and did the first viewing and called me to advise me to get a few niggles fixed - the type that after 16 years at a property you just deal with automatically. What was amazing was that he provided the trades’ contacts and when I called them they came out of hours to help immediately. I was handed over to my agent that was to handle the sale, Samantha Simkins. I can’t say enough positive things about Sam. Her positive attitude, quiet confidence, charismatic character, personable negotiation skills and ability to strike a fine balance of holding my hand and taking instruction throughout the whole process was invaluable. She went above and beyond and without her I wouldn’t have achieved my sale as quickly as I did. I work in an, at times, pressured office environment where expectations are very high - and can say with authority that Sam is unflappable. When things got a little hairy at times within the chain, she would always handle it with a perfect balance of can-do attitude, mixed with a touch of well timed humour. She knew the exact solicitor to pair me up with, Joanne Clarke at Massers was super speedy and handled every step professionally and was very thorough and has a great personality. My home had approximately 25 viewings across 4 days of appointments and was sold at best and final bids within 2 weeks to a cash buyer. The property I purchased was on my dream road where I had wanted to live for some time. Sam was instrumental in advising me with the sometimes touch and go situation of securing the purchase too. On the rare occasions she was unavailable, the team in the office all happily stepped in to help me without question. Anyone who has had to buy and sell a property at the same time knows how much of a rollercoaster experience that whole process is. Somehow with my dream team at Royston and Lund, it was all done within 6 working weeks. After Christmas the chain completed and I sold and moved into my new home. This is the first google review I’ve ever written. I wanted to leave this review by way of thanks and also in case it helps anyone else as much as Royston and Lund helped me. Thanks

Maralyn · 8 June 2020

★★★★★ 1/5

Google

Communication from Royston Lund very poor particularly from the management. They never return your phone calls when you ask them to and details of people that were interested in my property were lost or just not obtained. I was promised a professional and efficient service but it was far from that. Due to these reasons I decided to withdraw my property from these agents. Very disappointed and let down.

Phil · 26 March 2025

★★★★★ 5/5

Google

Jodie was brilliant when we needed things chasing up and always was prompt with her communication, responding when she said she would. Thank you for all your help Jodie.

Naheed · 26 November 2025

★★★★★ 5/5

Google

Very professional team led by Graham with good sales presence from Libby, Anna etc. Jodie was particularly impressive with progressing the sale through to …

Bob · 26 December 2025

★★★★★ 5/5

Google

Thank you Royston and Lund for all your time served on marketing my property of 3 HARVARD HOUSE . NG27RB. THANK YOU TO ALL THE STAFF . . In particular many thanks and appreciation to Gabrielle who was the main source of contact . I am very grateful for her very caring , kind and efficient service , always carried on in a very friendly and courteous manner . She is truly a great asset to Royston and Lund. With much gratitude Sohrab Samari

Sohrab · 17 October 2025

★★★★★ 1/5

Google

They randomly put a for sale sign outside my house, I informed them multiple times they have the incorrect address. I was told it would be taken down immediately and they apologized. 3 days later my house is apparently still up for sale and thanks for drilling into my newly constructed gate.

William · 26 August 2025

★★★★★ 1/5

Google

Monica Basra is very unprofessional and incompetent. The worst letting agent and the worst experience I had. I´m not going to use this agency anymore, especially with someone like Monica Basra, she should look for diffrent job ´, maybe at McDonald with her attitude and lack of expierence. Hire people with a degreee and not someone like her. Best Regards, Mr. Sackhaar

Alex · 8 June 2022

★★★★★ 5/5

Google

Thank you the staff at Royston and Lund, particularly Alex, who has kept me informed all the way through my property purchase.

Catherine · 26 December 2025

★★★★★ 5/5

Google

Great service provided by the team with good attention to detail. Thanks to Graham for his expert valuation & advice and to Jodie for tracking the sale through to completion.

Mike · 26 September 2025

★★★★★ 5/5

Google

Just want to say a massive thank you to Gabrielle who has helped me non stop throughout this process of purchasing a property really happy with her service and the service at Royston and Lund I will definitely recommend Gabrielle to anyone who wants to purchase a property through Royston and Lund

Sandie · 10 March 2023

★★★★★ 5/5

Google

I had a fantastic experience working with Gabrielle (West Bridgford) and Sarah (Keyworth) during my property purchase. They went above and beyond to ensure a smooth handover of the solar panel system and EV charger from the previous owner. They also help communicate with solicitors for a smooth transaction. Their proactive follow-up, clear communication, and attention to detail made a real difference. I’m genuinely grateful for their support. Highly recommended!

Ivan · 26 November 2025

★★★★★ 5/5

Google

I am a tenant, who just relocated to UK. From booking a viewing to beginning the lease, it only took 7-8 working days. The letting negotiator (Wendy) is very responsive and efficient, totally opposit to experience i had with other agency compaines. The agency staff (Nick) who handled the viewing was happy to answer any questions, knew how to introduce the property, unlike some from other agency would just open the door and did nothing else. Last but not least, have to thank Satnum and Emma who processed our paper work and answer our questions patiently, and every other staff member that greeted us politely. It really made my first letting experience in UK great. The Royston & Lund is highly recommended!

Philip · 9 May 2023

★★★★★ 5/5

Google

Great experience with Royston and Lund, pulled out all the stops to help sell our home and buy our bungalow, kept us upto date all through the process, highly recommended, big thank you to Samantha Bellingham and team, we are extremely grateful.

PAT · 26 March 2025

★★★★★ 5/5

Google

We are the tenant who have just relocated to the UK and Royston & Lund handled the lease of our first home here exceptionally well. The lettings manager Louise is very helpful and the lettings negotiator Wendy is very responsive and efficient. Satnam is very kind to share information about schools around the neighbourhood for our kids when we went to the office pick up our keys. Overall I would recommend Royston & Lund with no doubt.

Carine · 1 June 2023

★★★★★ 1/5

Google

Just recently moved into one of the properties they manage in Nottingham. Their service has been appalling to say the least. Noticed my toilet has issues which I reported promptly on moving into the property. Two months later, still no action except sending two different plumbers to check the problem. More recently, has been boiler issues. I have got no heating and no hot water for almost two days now in the middle of a winter. This is despite reporting it to them, multiple calls from me, reporting via their repairs portal and email . I’m definitely going to move once my current tenancy is over!

Eleojo · 26 March 2024

★★★★★ 5/5

Google

Shannon Morley did an incredible job organising and getting the purchase of a property through for us. Its a shame that the purchase collapsed (through no fault of royston and lund or Shannon), however Shannon was very understanding and helpful with the situation All the work completed by the aforementioned parties was speedy and professional, with great communication! Would recommend Royston and Lund, and Shannon to anyone moving home!

Alex · 29 September 2023

★★★★★ 5/5

Google

Zack, Jodie and their team was really helpful and easy to get hold of whenever I had questions. They made buying the house less stressful and explained everything clearly. Would definitely recommend their team to anyone looking for a good estate agent.

C · 6 August 2025

★★★★★ 5/5

Google

Brilliant service from Royston and Lund, especially Samantha Simpkins who goes above and beyond to make a very usually stressful experience seem so much better, she was a light at the end of the tunnel, they make you feel like your their only client. So glad we bought our house through them, would definitely sell through them in the future. Outstanding!!

Martin · 8 June 2020

★★★★★ 5/5

Google

Royston and Lund were amazing from start to finish. They constantly kept me in the loop and helped me out massively with the sale. I loved how they had an online system to show scheduled viewings. Kirsty was amazing, she went above and beyond for me. She replied back to every single email within an hour, no problems (even if I felt like I was asking silly questions). I would 100% use them again and recommend them to all friends and family. Thank you so much!!!PositiveProfessionalism

Jessica · 26 August 2022