William H Brown Welwyn Garden City reviews

★★★★★ 5/5

Google

I don't want to say too much but all I can say is William H Brown is the place to go and the best staff you can meet are India and Charlotte. They made my renting journey so easy, India was my first contact and she gave me 101% attention and support and Charlotte did beautifully well too and because of them both, in less than a week I have my accomodation. Thank you guys, you make life so easy.

Anu · 29 March 2024

★★★★★ 5/5

Google

It’s been wonderful having a viewing with Liam at Roe Hill Close. He was Professionally approachable and answered every questions we had. Thanks Liam.

Livin · 16 February 2026

★★★★★ 5/5

Google

We recently moved into our new rental property as a newly married couple, and we couldn’t have asked for a better experience thanks to India. From the very beginning, she was professional, approachable, and incredibly supportive. … More

Daniel · 15 September 2025

★★★★★ 5/5

Google

We decided to use William H Brown as our letting agents for our flat, and we are so pleased we did! India and Charlotte were so amazingly helpful and guided us through the process with professionalism. The team were friendly and always very responsive. They were also eager to ensure we were happy and fully transparent throughout everything. I would highly recommend using their services!

Gideon · 8 October 2024

★★★★★ 5/5

Google

Both Charlotte and India were fantastic. Patient in helping me find a suitable tenant for my property and helped me through the whole process with ease! I would highly recommend the team at WHB so far (:

Dennis · 8 September 2025

★★★★★ 5/5

Google

We used William H Brown's mortgage broker services and James Wiggins was brilliant and instrumental to our entire experience, which included a very complicated probate process. James is patient and incredibly knowledgeable, and he went above and beyond to guide and support us (two clueless novices) through the entire buying process. Of all the costs associated with buying a house, hiring James was the best decision we made. I can't recommend his services enough. The wider team at William H Brown WGC, including Sean and Alan, were also great and incredibly helpful, even though we didn't buy our house through them.

Daniel · 30 November 2023

★★★★★ 5/5

Google

My experience with William H Brown in the acquisition of my Welwyn property was exceptional, providing a seamless and stress-free journey in my first home purchase. Leoni was the initial point of contact. Her welcoming demeanor, coupled with her professionalism, facilitated the arrangement of property viewings and offered indispensable advice when needed. Upon Leoni's recommendation, we consulted with James, their in-house mortgage broker. James's engaging personality and in-depth expertise in the mortgage landscape were immediately evident. His approachability made it comfortable to ask questions, ensuring I was well-informed every step of the way. Despite the challenging economic environment, he secured a favorable mortgage deal, and I fully intend to seek his expertise for any future mortgage needs. Lastly, Sean's role was pivotal when it came time to make an offer. He expedited the process diligently, maintaining transparency between us and the sellers. His recommendation of a solicitor expedited the conveyancing, which was instrumental in hastening the completion of the purchase. I am confident that without Sean's diligent coordination, we would have experienced a significant delay, possibly extending our closing by a month. In all, I am thoroughly satisfied with the service provided by William H Brown and would not hesitate to endorse their services to others stepping onto the property ladder.

Dauda · 30 November 2023

★★★★★ 5/5

Google

I recently used William H Brown's mortgage broker services and had the pleasure of dealing with James Wiggins throughout the whole process. James was absolutely brilliant thought out my experience. As a first time buyer, I was very nervous and overwhelmed however, he made me feel at ease and always kept me in the loop. I could message or call anytime and he’d be more than happy to assist me with my 101 questions! James is professional and personable and I cannot recommend him enough. Thank you for making my experience so smooth and can’t wait to use you again when it’s time to remortgage!

Tayah · 30 November 2023

★★★★★ 5/5

Google

Our experience with Charlotte and India during our renting process was top notch, a very seamless one , they were so helpful, kind and supportive all through the process. They took off the stress that was my major concern when I was searching for a new house, I can’t thank these 2 beautiful souls enough. You are the best, keep up the good work . We love our home and we are enjoying every bit of it . Thank you Charlotte, thank you India , thank you Williams Brown, you are the best , I will keep recommending you.

BAMISE · 30 November 2023

★★★★★ 5/5

Google

I moved from Manchester to Welwyn Garden City and the team were very helpful and flexible, I was even able to do some of the paperwork near Manchester so I didn't have to travel down south.

Seb · 15 September 2025

★★★★★ 5/5

Google

Thank you to James the mortgage advisor for helping me through buying my first home. He explained everything clearly and helped me through each step of the way. I would highly recommend!

Eric · 22 October 2025

★★★★★ 5/5

Google

After a terrible experience with Ashtons, we were feeling a bit let down in general by estate agents but the team at William H Brown went above and beyond to help build us back up on our house selling and buying journey!! Absolutely could not recommend the team over at WGC enough. Friendly, easy to get hold of, give you honest and open advice and feedback (on a process that is daunting at times). It felt like they really cared about us as people and wanted what was best for us, not just the commission they would receive. 10/10 would recommend, and if we hadn’t of moved out the area I would use them again and again for future purchases and sales. Shout out to Leoni, Sean, Matt and Sarah - you’ll all helped a very stressful process be a lot easier!

Millie · 31 October 2023

★★★★★ 5/5

Google

I have used William H Brown to secure a rental property. The staff have been so helpful. I live outside the area and really needed a company to advise and assist me. We have just taken possession of the keys and the property is perfect for our needs. Highly recommend, especially Charlotte and India, a great team.

Ashley · 22 December 2024

★★★★★ 5/5

Google

Liam is a professional, friendly, and approachable letting agent. He’s knowledgeable about the rental market, communicates clearly, and handles everything with honesty and efficiency. Working with him made the whole process smooth and stress-free.

Rinku · 15 September 2025

★★★★★ 5/5

Google

Amazing team who helped me with my move into my first rental. Both India and Charlotte were phenomenal, quick to respond to all of my questions and really helpful!

Rosina · 2 November 2025

★★★★★ 1/5

Google

Dear Sir/Madam I had been interested in renting out a property from William H Brown at the address of : 7 Kingsdale House, Windsor Road AL6 9LA An estate agent named Charlotte Uttridge, was responsible for handling this property an myself as a customer. Whilst I was viewing the property Charlotte asked me if I will be able to provide an income of at least £30.000, which I did in my S302 tax calculation form, total income was £30.061. I understand its a little above that, but when we say that so and so is needed then we should stick to it. Then I receive another email from Charlotte, saying the Tenant Letting Check wont accept an income from an EMPLOYED position. As far as the law and HMRC is concerned income is calculated by adding earning from self employment, employment, pension, dividends and any other sources of income. That is not all. On Friday 1st September the Tenancy Letting Check contacted my landlord regarding my references, without me telling him they will be calling. He then confirmed the phone call and stated he's given positive references. On 4th September while I was at the office, Charlotte told me they are unable to contact my landlord and I need to provide information about other landlords. Which is to wind me up and put me off the whole process. I had asked Charlotte to clarify why their definition of the word income differs to that of HMRC. Perhaps HMRC are in the wrong and are misleading on the way we calculate our incomes. This is absolutely absurd and unprofessional on Charlotte's behalf, and it was a clear grab on my money, which I will not tolerate. I am a Builder and work very, very hard to make people happy and get paid, and at the end of the day I will not be scammed by a con artist who thinks a Polish man isn't aware of the law and rights. During my viewing or prior to taking the holding deposit Charlotte had not explained that incomes cannot be added from different sources which mislead me into thinking I can take this property on. Had she explained this, I wouldn't take time off work to look at that property and not waste mine or her time. I will also be contacting the Property Ombudsman Service, or Financial Ombudsman Services which ever is suited most. This is a scandal. Yours sincerely Dawid Dawidziuk

Dawid · 1 October 2023

★★★★★ 5/5

Google

Excellent service received from William H Brown - In particular from James Wiggins my mortgage services consultant. James went above and beyond during my buying process, providing endless amounts of guidance and support whilst helping me as a first time buyer to purchase my first property. James is a very kind and patient individual who answered countless questions and provided lots of reassurance and a depth of knowledge when needed. Thank you very much James, you were excellent & a big thanks to the whole team at William H Brown in Welwyn Garden City who made the whole buying process that much easier for me! :)

Frankie · 1 October 2023

★★★★★ 5/5

Google

WHBrown have been fantastic from start to finish. Especially India, who responds very efficiently and extremely friendly. She puts all of your worries aside and really listens to your wants/needs. We were only using them for our rental property but will certainly be using them when we are ready to sell. The only slight issue we had was with admin being a little slow with the contract (making a few mistakes). However, I am assured this is not usual and India was very apologetic on their behalf about this.

L · 27 August 2023

★★★★★ 5/5

Google

I recently used mortgage broker Mr James Wiggins to purchase a second property. He made the process completely smooth even with me changing my mind towards the end on what I wanted to do mortgage wise. With lots of changes happening in my life currently, James made the process stress free and couldn’t thank him enough for his services. I will definitely be asking for James to handle my future mortgage business!

FreedomEagle · 28 February 2024

★★★★★ 5/5

Google

I had a great experience form first point of contact, I expressed what I was looking for and my needs were 100 percent met. I was concerned due to not having a good experience else where and India Bellak really turned that experience around she was so understanding and made sure I got the right can’t type of properly I was looking for. She was so gentle and caring throughout the process. So happy with the outcome and I was found the property I wanted in great timing.

Maria · 8 September 2025

★★★★★ 5/5

Google

Myself and my fiance went in to Willaim H Brown seeking some guidance for the best mortgage for us. We spoke to James Wiggins who sorted us out brilliantly and helped us find what suited us best for us finding our first home for us. We are all settled into our place after a smooth transition down to James's help 😀 couldn't have asked for better service top man & top Advisor 10000% reccomend to anyone

Brad · 1 October 2023

★★★★★ 5/5

Google

I’ve completed lots of viewing’s with Ellie she’s been absolutely amazing! Helped me so much along with my first home journey and James the mortgage advisor saved me lots of money and really explained all the hidden costs in getting a house. I would highly recommend William h brown to anyone looking to buy or sell there house! I appreciate every member of the team for such a smooth sailing journey! 😁

Luxe · 9 November 2025

★★★★★ 5/5

Google

I’ve been absolutely delighted with my experience at William H Brown in Welwyn. From start to finish, the team has been supportive, professional, and always quick to respond to any questions. India and Liam, my main points of contact, have been outstanding, friendly, knowledgeable, and genuinely invested in helping every step of the way. If you’re looking to rent or buy, I can’t recommend them highly enough. A truly first-class service!

Daniel · 9 November 2025

★★★★★ 5/5

Google

Liam was very helpful and friendly showed me around the property and explained everything that I needed to know. I was always kept informed of any updates. Agency is very helpful, and I also have spoke to Charlotte and she was able to help me with information because the property that I was viewing.

Bashir · 18 November 2024