Every review we hold for the Welwyn Garden City office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had a terrible experience with this agency. From start to finish, it was a series of problems.
Unresolved Maintenance Issues: I reported water damage on a wall, and it took them nearly six months to address the issue, completely unacceptable.
Unreasonable Contract Terms: When I decided to leave the flat after almost two years, I gave them one month's notice. However, they threatened to sue me, claiming that if I didn’t leave within six months of my initial notice, I would be locked into staying until the end of the contract.
Unfair Deposit Deductions: After leaving the keys on November 6th, they sent me the inventory report a week later, trying to charge me for damages that were already present when I moved in. Despite providing clear evidence to prove I wasn’t responsible, I have yet to receive any refund.
I would absolutely NOT recommend this agency.
Daniliuc · 7 December 2024
Agent replied · 3 December 2024
Hi Daniliuca.
Thank you for your review, although i have to dissagree with all of it. First of all we did not threaten to Sue you we just pointed out that you had signed a new 12 month contract and you were only 8 months into it, this means you are legaly obliged to continue paying for a further 4 months and that if you just left as you told us you were intending to do then the landlord could take you to court for breach of contract.
The issue with the "water on the wall" was due to a leak from your water cylinder, as with all faults that are reported to us it was dealt with quickly and inspected by a contractor to find the problem and then repaired as soon as they were able to do so.
As for the deposit, we use an external company to do our inventories, inspections and check outs, they record everything in detail with photographs and the check out report is compared to the inventory when you moved in, all we charged you for was £55 as you had not left the flat in a clean condition and it had to be cleaned, this was put to the deposit redress scheme and you accepted the deductions as you knew that you had not left the flat clean.
Whilst we are not perfect, i see no issues with any of how you were dealt with and so i dont understand what your issue is other than you wanted to leave earlier than your contract allowed which is standard practice.
★★★★★ 5/5
TrustpilotHighly recommend Country Properties
Highly recommend Country Properties! Recently sold our house through them and everyone we dealt with was great, friendly and easy to communicate with! Sasha is especially good at her job and kept us fully informed throughout the process, which was quite stressful at times for us!
Lottie · 7 July 2025
★★★★★ 5/5
GoogleI have used Country Properties Estate Agent in Welwyn Garden City to purchase properties over the past five years. They offer an outstanding service and the communication skills of the whole team are second to none. In my experience of dealing with the team they are all extremely professional and polite. Any questions I had were answered efficiently and quickly during each purchase which meant they were all problem free. I have also used Country Properties to find tenants for my properties and have been very impressed by the careful checks they make to find reliable tenants. The team also manage my properties so the whole process of renting out properties has been stress free because they always keep me well informed and carry out regular checks on my properties. If you are looking to buy in Welwyn Garden City I would highly recommend Country Properties. They are now supporting a local Charity The Isabel Hospice by donating £39 from the sale of each property to pay for one hour of care.
Carol · 28 October 2019
Agent replied · 27 October 2023
We are always happy to do what we can for everyone and we are so pleased you appreciate everything we are doing. The promotion of isabel hospice by us is something that is very close to our hearts and as Estate Agents in Welwyn Garden City for so long we wanted to give something back and what better way than to make each property we sell pay help us provide a little to give back.
★★★★★ 5/5
TrustpilotFantastic Customer Service!
I am so impressed with the service I received from Country Properties, Ampthill branch. I recently sold my late Mother's property which invariably came with emotional baggage, but Sasha and Ken made the whole process simple. Their professionalism and personal touches went over and beyond my expectations and to say I'm highly impressed is an understatement. Thank you. I highly recommend them! 🙂
Erin · 13 November 2024
★★★★★ 5/5
GoogleChris was constantly informed about the process and kept me up to date regularly - negotiated a great price for us and managed the buyer's expectations from start to finish - the fees were very competitive and the whole team works as a solid unit to reach a single goal. Over all the best estate agent I have ever dealt with in the past 30 years. Highly recommended.
Gennaro · 13 April 2022
Agent replied · 13 April 2026
Hi Gennaro. Thank you so much for the very positive review! I wish you luck going forward and hope you manage to secure your onward purchase.
Chris Chalkley
★★★★★ 5/5
GoogleAndrew Burton handled our house sale and provided an excellent service. There were a couple of issues that arose during the process but Andrew and his colleague Chris Chalkley were on top of things and able to progress the sale for us.
All of the team members we dealt with were always professional, helpful and courteous whenever we called and ensured messages were passed on and questions answered promptly. We would happily recommend Country Properties.
Thank you again
Jackie · 28 October 2019
Agent replied · 27 October 2023
Thank you so much for your review Jackie, we truly appreciate your kind words.
You were a delightful client to deal with and we wish you good luck in your new home.
Chris Chalkley
★★★★★ 5/5
GoogleI would thoroughly recommend Country Properties Welwyn. Chris and his team were excellent and sold my house within a week. Always at the end of the phone to answer any queries quickly and efficiently. The whole process went extremely smoothly.
Belinda · 13 April 2024
Agent replied · 27 October 2023
Thank you for your review, we hope your move went well and that you are happy in your new home.
★★★★★ 5/5
TrustpilotWhat a fantastic team at Ampthill…
What a fantastic team at Ampthill Country properties. We have had such a great experience selling our house with them. Ken was brilliant when he came out to value our house and take pictures and he got it on the market super quick. Lynne was great and so helpful. Billie was always friendly and did every she could to help. What can I say about Sasha just wow!! she really did go above and beyond!!! She did absolutely everything she could to make it as smooth as possible for us and was constant with her updates. Her kindness and professionalism is on another level. We can not thank her enough. She got us through some very stressful house moving moments. We can’t recommend Ampthill County Properties enough. Thank you so much 😊
Emma · 26 September 2023
★★★★★ 5/5
GoogleMy experience dealing with Country Properties (Welwyn Garden City branch) has been excellent from start to finish. All queries were dealt with immediately and professionally, and I was never made to feel as if I was a burden. I had the pleasure of dealing with Chris Chalkley and Andrew Burton, both of whom were always helpful, courteous and went above and beyond. Couldn't have asked for a better buying experience.
Dani · 27 October 2020
Agent replied · 27 October 2023
Thank you so much for your kind review, we aim to provide the best possible service so are always happy to receive such a positive review.
★★★★★ 5/5
TrustpilotSuperb from start to finish
Superb from start to finish. Excellent communication throughout my house sale (especially Phil). All staff are friendly and helpful. Speedy service.
Karinda · 18 December 2025
★★★★★ 5/5
GoogleGreat service from Country Properties. I can’t thank Chris, Dave, Brandon and all the team enough for their help and support throughout the house buying and selling process. We would absolutely recommend them to all.
Rebecca · 19 July 2025
★★★★★ 5/5
TrustpilotStar Sasha
5 Stars!! So so helpful. Sold my house with Country properties at a time when house prices were dropping and less people were buying. They kept me informed and made the viewings of the property very straight forward. Jake explained everything clearly and didn't mind answering all my questions. Sasha was amazing. Always aware of what was happening, pushing things along and providing updates at appropriate times. Thank you so much, I am very grateful.
Gemma · 18 September 2023
★★★★★ 5/5
GoogleCountry Properties says "with us every step of the way" This was certainly true of CP WGC, over a long rollercoaster of a sale. With Chris and his team on the case we got there! They were always on hand with support, ideas and guidance and were determined, diligent and dedicated throughout. Constructive communications were key to keeping everything on track, or getting it back on track when it threatened to go off the rails! They could not have been more helpful.
Barbara · 13 April 2023
★★★★★ 5/5
TrustpilotCountry Properties are the best! …
From start to finish Country Properties were fantastic! Very professional & always on hand to answer any queries & support the customer. A very special thank you to Sasha who went above & beyond to help us through our sale, she is amazing! We have used Country Properties in the past & wouldn’t consider another agent, they are by far the best in the area.
Mr · 21 March 2024
★★★★★ 5/5
TrustpilotWhen patience pays off.......
The team at Country Properties have been exemplary throughout the whole selling and buying process and we would thoroughly recommend using them if you are looking for an estate agent in the Ampthill area.We must also mention that Sasha is an absolute credit to the team. The whole process has been very drawn out (some 9 months) and stressful but due to Sasha’s professionalism and experience in sales progressing we got there in the end. She went over and above for us and we are most grateful for that.
S · 7 February 2023
★★★★★ 5/5
GoogleI would not hesitate to use Country Properties again. The initial meeting with Chris left me with the confidence that I was choosing the right Estate Agent. Mostly dealt with Dave, as he handled the sale of the property. He was very professional, keeping me informed at every process and always quick to respond to any query.
Loraine · 2 July 2024
★★★★★ 5/5
GoogleSuch a great experience! Dave was a real pleasure to work with and was always helpful. I would certainly recommend using him or even Country properties in general.
Dean · 13 April 2024
Agent replied · 27 October 2023
Dear Dean, thank you for your review. Dave has been with me for 2 and a half years now and is a real asset to my agency but it is always good to read that our clients appreciate him too.
★★★★★ 5/5
GoogleCountry Properties in Welwyn Garden City have been extremely helpful and professional throughout the process of selling our property. They have managed to successfully combine this with offering a more personal service than some other estate agents. Chris Chalkely was particularly supportive in explaining the process and offering honest and open advice. We would definitely recommend this Agency.PositiveResponsiveness, Quality, Professionalism, Value
Karen · 18 July 2020
Agent replied · 27 October 2023
Hi Karen, thank you so much for your review, we are all very greatful for every positive review we receive as we put so much effort into trying to make sure everyone is looked after to the best possible standard.
Your sale has taken longer than most to get through but we got there in the end.
Regards.
★★★★★ 4/5
TrustpilotSasha is great
I recently bought a house which country properties represented. The main person worth calling out that made a difference to the sale was Sasha. Sasha was meticulous and driven and always working towards the common goal.
Victoria · 2 April 2025
★★★★★ 1/5
TrustpilotAn agent full of lies
Here is my experience with Country Properties (“CP”) Hatfield:I and my family arranged a viewing of a property available for rent managed by CP Hatfield. On that day they sent a viewing guide, who looks a good young lad, to guide us through the viewing. Right after viewing every corner of the property, I immediately showed to the young man my interest to rent, asked him to help us liaise with the landlord and told him to give us any update by the end of the day. We asked for his name and contact number, let him input these information directly into my phone to make sure I didn’t get it wrong.Not unexpectedly, I didn’t get any response from the young man. On the next day, I tried to call him by the phone number he entered to my phone and found that he, intentionally I believe, gave me a wrong number. I then called to their office and directly found him. He told me that he has contacted the landlord and was waiting for the feedback, but that is his last day with CP. I was worried about losing the opportunity to rent the property, so I sent an email to one of the Property Consultant from CP, who I previously received email from, told her about my case and asked her to follow up for me.Another day passed, I had not received any call, any form of reply nor any feedback from the CP team. I called again, tried to speak to that Property Consultant, but I’m told that she was in a meeting but on their record the status of my case was that they’re yet to hear from the landlord any response.After a few days of no updates, I called again, tried to speak to the Property Consultant. Then I got the answer that she is in yet another “meeting”, but per their record another tenancy agreement had already been reached for that property. So there is no need for me to follow up again.I could fully understand if there is another potential tenant who showed interest first, and may be certain processes had already been went through, the agent may not be willing to entertain another bidder so as to reduce the agent’s work load. However, what ridiculed me most is, right at the evening of the day they told me a rent had been agreed for that property, Rightmove App alerted me the property is still on the market with a reduced asking price!I then asked my wife to make a new enquiry for the property by email using her personal information. Amazingly, this time a Property Manager responded to my wife, not mentioning any tenancy agreement has been reached but arranged with my wife for property viewing as normal. The funniest thing is, the Property Manager told my wife that it will be the same young man, who has supposedly resigned from CP Hatfield, going to guide us for the viewing!Although we’re really keen to rent that property, but I will not pursuit any further with this totally untrustworthy property agent being in management. The whole team of CP Hatfield seems to be full of lies, with no integrity and no work ethics! To all landlords, think twice if you’re considering to find an agent to manage tenancy for you, I’m not sure if CP Hatfield will act by your benefit at all!
David · 1 September 2022
★★★★★ 5/5
GoogleOur experience when selling my mother-in-laws property using Country Properties in Welwyn Garden City was great. Dave Maple was a pleasure to deal with, very helpful, efficient and
kept us informed throughout the process. I thoroughly recommend using Country Properties.
Sharon · 5 February 2025
★★★★★ 1/5
TrustpilotNo decorum/class But all I wanted was decent customer service!
Why is it that agents everywhere it seems Don’t have any class/decorum A simple call to say properties have gone would go along way Low level people that don’t know how to deal with the public This company have lied to me twice With no response Is this normal for housing agents? Some CHARACTER building is needed in theses types of roles The lack of respect has pushed me to write a review on every encounter I have with these types of agents Very very poor customer service Just like most of them No stars!Reply - of course to u don’t have my name Your all so busy nobody cares Still experiencing a clone mentality in this field Lack the of care
Anthony · 24 August 2022
★★★★★ 5/5
GoogleI've had an excellent experience with country properties, Joanna has been extremely attentive and helpful, she has made all processes very smooth and im very grateful
Emily · 13 April 2024
Agent replied · 25 November 2023
Hi Emily, thank you for your 5* review and lovely coments about Jo they are always very much appreciated.
★★★★★ 5/5
TrustpilotWe purchased our property through…
We purchased our property through Country Properties (Ampthill) and can only say that Sasha and Ken were absolutely fantastic. Our initial viewing was conducted by Ken who was prompt, courteous, professional, helpful and very honest. When discussing the property and through to making an offer, and having the offer accepted, Ken was exceptional.As with all sales and purchases issues can crop up and the management of these issues and the progression was handled by Sasha. Sasha was an absolute gem and pleasure to work with and is a credit to Country Properties. We can highly recommend Country Properties (Ampthill).
Mr · 1 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
