Every review we hold for the Welwyn Garden City office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMy experience with the Letting Side of…
My experience with the Letting Side of CP Ampthill was unfortunately less than satisfactory. While there were moments of professionalism and helpfulness, the overall service from the management team was significantly impacted by very poor communication and a general lack of competence. Interactions often felt dismissive and unprofessional, leading to delays and frustration. I hope the company takes steps to improve their customer service and operational efficiency to ensure a consistently positive experience for all clients.
Ian · 9 July 2025
Agent replied · 25 July 2025
Thank you for sharing your feedback. We’re pleased to hear that most of your experience with CP Lettings was positive. However, we regret that certain aspects of our service did not meet your expectations.
We apologise for the technical difficulties you encountered with the member of staff and our phone lines/internet on the day in question and your tenant. While these issues were beyond our control, we can assure you that they have since been resolved.
We genuinely made every effort to address your concerns, and we were encouraged by the email of gratitude you sent following our efforts to resolve the matter. Given this, we’re disappointed to see your review, but we still wish you the very best moving forward.
★★★★★ 3/5
GoogleWe initially thought we had found a true gem in Country Properties amongst the barren irritating hell-scape of Estate Agentry. Dave Maple in particular was superb in providing honest, friendly and accurate advice while showing us around properties and in his communication. This goodwill was however totally undone by the wider Welwyn Garden City Country Properties team when we neared the completion of the purchase of our first house. There were delayed communications and miscommunications between them, us and the seller. The worst aspect by far was the actual completion day when none of the Estate Agent team were available (although all were working that day) to ensure the successful completion and exchange of keys. We had worked incredibly hard to progress our purchase rapidly and this final - extremely stressful day was made even worse by their unavailability at this critical point and the simultaneously obtuse and incompetent actions of the 'Office Manager' Sue. Despite the vendors, both sets of Solicitors and the bank's approving the exchange - the robotic and useless Sue refused to release the keys until she had been called herself. Whilst moving our entire life's worth of furniture on a critical day, she maintained this to our extreme frustration and refused to just call them for permission herself. On arrival at the office she said 'I don't really have a clue what goes on round here' before giving us the keys anyway. Ridiculous. The manager Chris ignored us while entering the office at this point. Finally, they failed to take the sold sign down for 6 weeks despite multiple emails. Poor form at the key end stage. Clearly just the usual base sales people only really interested in money. They were totally unable/disinterested in following through.
David · 13 April 2024
Agent replied · 27 October 2023
Dear David, Thank you for your review, which I note you have since taken out some of the mistruths to save face on your behalf, your review remains however to read like a harry potter novel. I will leave my original reply below to make it clear just how false your original statement was Purefiction which you obviously out of embarrassment felt the need to edit to save face.
Thank you for your review, although I have to politely reply to a few of your coments to firstly educate you in the way that key hand over works and to secondly correct your review which reads like a bad attempt at a harry potter novel due to the fiction within.
Firstly, no estate agent can release the keys to the buyer until the vendors solicitor gives them key release, this is based on the point they confirm that the money is in their bank account and not just the fact that the buyers solicitors claim they have sent it, whilst in most instances the money receipt takes less than half an hour to be confirmed it can take up to 4 hours which is why most solicitors deal with completions first thing in the morning to allow for any banking delays. at the point you visited our office the vendors solicitors had not received the funds so were unable to give key release, unfortunatly if the solicitors then go to lunch, we will not hear anything until they get back, but i understand that Sue (the finance manager and nothing to do with sales) was the only person in the office at the time but did everything she could do to attampt to chase the solicitors for a key release.
This brings me to the part of your review which is clearly pure fiction, where you suggest that Sue was "Chomping on a kebab" Sue has worked for me for 7 years and is a real lady of habit, she is borderline Vegetarian and brings her lunch with her each day which always consists of crackers, cheese and some salad. if she was eating at her desk, which wilst i dont encourage it i do allow if we are short staffed on any particular day i can without any doubt say she was not eating a kebab.
The only thing that i feel i need to opologise to you for is the fact that we did not collect our board from your new home within a few days of you moving in, we use an outside contractor for this and we normaly request collection of our boards on the day of completion, I am unsure why there was a breakdown in the collection process in this instance.
★★★★★ 5/5
GoogleCountry Properties have been super supportive through out new home purchase, always keeping me informed and answering all my questions and overall great help! I worked with Brandon Cave assisted me and he was the best, very understanding patient and supportive! Could not have got through it without him! Thank you CP team!
Priya · 23 March 2026
★★★★★ 5/5
GoogleEveryone at Country Properties were helpful, proactive and patient when it came to us selling and buying our home. The whole team were brilliant - can’t be faulted. Every phone call answered and followed up efficiently. Dave Maple was especially proactive with progressing our sale and the buying process - he consistently gave quick responses and answered any questions we had efficiently and with honesty. Thank you to all at Country Properties.
Daisy · 29 August 2025
★★★★★ 5/5
GoogleI have used Country Properties Welwyn Garden City Branch to rent out my flat for 12 years. They have always found excellent tenants, carrying out all checks in a speedy and reliable fashion and have often been able to offer a choice of possible tenants. They provide regular reminders of gas and electric safety checks and have provided a number of reliable tradespeople to undertake work when necessary. Email and phone response is always prompt. Staff always friendly and helpful. Recommended strongly
Keith · 3 October 2023
Agent replied · 27 October 2023
Thank you so much for your review Keith, hopefully we will continue to provide you with a 5 star service for many years to come.
★★★★★ 5/5
GoogleHaving bought my home through Country Properties in the late 1990's I was so impressed with them back then that when it came to sell that property recently I knew I could rely on them for a great service.
Everything was explained clearly and my home was placed on the market. I had the offer I wanted within 72 hours of the first viewing as it was a weekend.
Dave was a great support and helped with getting the process finalised and making sure that I was happy with everything.
I moved out before completion and Dave kindly managed to provide final meter readings as I was not in the area anymore.
I would recommend Country Properties and the team in Welwyn Garden City for anyone wishing to buy or sell a home in the future.
Ruth · 5 February 2025
★★★★★ 5/5
GoogleSuch a dedicated and attentive team, offering a bespoke service - Gary, Chris and their colleagues have been incredible from the moment I made an initial enquiry, right through to the completion of my property sale. Nothing was ever too much trouble for this team - they ensured I was constantly updated on any progress made….and were very considerate of my work commitments, consistently going above and beyond to ensure everything ran as smoothly as possible for me. I cannot thank them enough for their professionalism and attention to detail….definitely 5 stars from me. Thank you Gary, Chris and Team WGC!
Laura · 13 April 2023
Agent replied · 27 October 2023
Thank you so much for the review Laura, we hope you are and your son are happy in your new home.
★★★★★ 5/5
TrustpilotCountry Properties in Letchworth Garden…
Country Properties in Letchworth Garden City had provided an excellent service when it came to buy our first home from them. They were so kind, calm and professional to help us on this stressful road. Simon, the director of the company had showed a very helpful and positive attitude when the time was tight to sort the paper work. He was always available to answer any questions and relief the stress of this procedure. Excellent, calm, very helpful and professional service! Thank you so much Simon and everyone at the Country Properties! God Bless You!
Eva · 4 January 2025
★★★★★ 5/5
GoogleI’m very impressed of the service this Estate agent. All these years I had collaboration with many estate agents but this one is the best. They reply to my requirements instantly, they fix the property issues very quick. Of course the reputation of a good egent is comming from the people that works there. Thank you Joanna for the top servise.
Costas · 13 April 2024
Agent replied · 25 November 2023
Hi Costas, thank you for your 5* review it is very much appreciated and i am happy that you are so pleased with the service provided.
★★★★★ 5/5
GoogleWhen we decided to sell our property we contacted a range of estate agents. From the moment we dealt with Country Properties they were professional, friendly and knowledgeable.
Gary managed the listing, viewings and was involved with the sale of the property up until the end.
Throughout this time he communicated effectively and honestly, we were always kept up to date.
We were really impressed with their dedication, level of personal service and competitive pricing. We will definitely do business with Country Properties again.
Thank you Chris, Gary and Team
Johanie · 13 April 2022
Agent replied · 27 October 2023
Thank you Johanie for your kind review. It was our pleasure to be able to assist you during your move.
★★★★★ 5/5
GoogleWe have just sold my late Aunt's property in WGC through Country Properties. The service has been very professional, prompt and responsive, the commission rate was very competitive, and Chris, Gary and their team have been very helpful and informative throughout. Once the house was advertised, the viewings, best and final offers process and sale agreement (subject to contract) were all concluded within a week. We would therefore have no hesitation in recommending Country Properties to anyone who is considering selling their property in the Welwyn Garden City area.
David · 13 April 2022
Agent replied · 26 May 2024
Hi David thank you so much for your kind words.
I am pleased that you were happy with the service provided by myself and my team and very much appreciate the 5 stars.
Chris Chalkley
★★★★★ 5/5
GoogleMyself and my partner moved into a property with country properties back in May. It was our first place together and we were quite nervous. We had a few struggles along the way, all on our side of just small things that we struggled with, with being first time renters. However, Doug was absolutely amazing to us. Answered all the questions we needed to know and was always at the end of a quick phone call. We both are very thankful for how helpful and understanding Doug has been. I would highly recommended Doug & Country Propeties to anyone looking to rent/buy. Nothing but a delightful and easy experience.
Alfie · 13 April 2022
Agent replied · 13 June 2024
Thank you for your kind words, glad we could help!
★★★★★ 5/5
GoogleI was looking for a property to purchase in Welwyn Garden City and it just happened that they were the Estate Agents for a property I have gone on to buy. They were extremely courteous, knowledgeable and professional to deal with. Once I had made the offer they were able to take it off the market quickly and did everything that I requested to help speed up the purchase. As I am going to have to rent this out initially, I decided to use their Lettings service as they offered a very competitive rate. They too have been just as professional and helpful. Their recommended traders have also been very good and reasonable in cost.
Humus · 27 October 2021
Agent replied · 27 October 2023
Thank you Somer for your 5* review. We are extremely pleased to hear you were very impressed by both our Sales and Lettings Team. We do work extremely hard to ensure the process smoothly! We look forward to working with you as one of our Landlord's.
★★★★★ 5/5
GoogleCan't fault my time working with Country Properties. Chris was always very accommodating, setting up secondary viewings and keeping us informed regularly. He recommended the property we settled for when we called up asking for a viewing in a similar area; he understood our needs and delivered! All the staff I met in the office were kind and friendly, and Chris went the extra mile to sort things out quickly. Thoughly enjoyed getting to know Chris and look forward to working with Country Properties again.
Stephen · 2 July 2024
★★★★★ 5/5
GoogleI was looking for a property to purchase in Welwyn Garden City and it just happened that they were the Estate Agents for a property I have gone on to buy. They were extremely courteous, knowledgeable and professional to deal with. Once I had made the offer they were able to take it off the market quickly and did everything that I requested to help speed up the purchase. As I am going to have to rent this out initially, I decided to use their Lettings service as they offered a very competitive rate. They too have been just as professional and helpful. Their recommended traders have also been very good and reasonable in cost.
Jack · 11 October 2021
Agent replied · 10 October 2024
Thank you Somer for your 5* review. We are extremely pleased to hear you were very impressed by both our Sales and Lettings Team. We do work extremely hard to ensure the process smoothly! We look forward to working with you as one of our Landlord's.
★★★★★ 5/5
TrustpilotGreat team and experience
Sasha and the team at Country Properties are fantastic and I’d definitely recommend, they helped me purchase a property and then some years later sell it and both experiences were positive. Sasha really does go above and beyond during what is a really stressful time!
Lucy · 17 September 2025
★★★★★ 5/5
GoogleI have been a tenant for 9 years at Country Properties and I have received amazing service from all of the staff especially Sue Roger’s who I personally deal with, she is so willing to help and support us through our stay, she has been outstanding!!
Thanks for your patience and support. We have now bought a house and we will be sad to leave this Country Properties team at Welwyn Garden City. ❤️
Regan · 8 September 2024
★★★★★ 5/5
GoogleWe didn't have an easy time selling our house due to situations outside our or Country Properties' control. Country Properties however were always there to help with chasing and finding out what was going on. When we lost our first buyer they straight away helped us put the house back on the market and found us a new buyer within a week!
Special thanks to Gary Young. I'm sure I drove him mad with my many phone calls but he stuck with us and we managed to get there in the end.PositiveResponsiveness, Quality, Professionalism
Frank · 7 June 2021
Agent replied · 6 June 2024
Thank you Frank for your 5 star review. Gary was more than happy to help you navigate to a successful completion.
★★★★★ 5/5
GoogleI was looking for a property to purchase in Welwyn Garden City and it just happened that they were the Estate Agents for a property I have gone on to buy. They were extremely courteous, knowledgeable and professional to deal with. Once I had made the offer they were able to take it off the market quickly and did everything that I requested to help speed up the purchase. As I am going to have to rent this out initially, I decided to use their Lettings service as they offered a very competitive rate. They too have been just as professional and helpful. Their recommended traders have also been very good and reasonable in cost.
Salih · 6 June 2021
Agent replied · 5 June 2024
Thank you Somer for your 5* review. We are extremely pleased to hear you were very impressed by both our Sales and Lettings Team. We do work extremely hard to ensure the process smoothly! We look forward to working with you as one of our Landlord's.
★★★★★ 5/5
GoogleGary at Country Properties has been absolutely outstanding! We have had a very difficult and lengthy process selling my aunties property and Gary has been fantastic. He has liased between other parties and myself and I have had daily/weekly updates from him. He has gone above and beyond his role to help in every way possible and we wouldn't of had the outcome we have had without him. I cannot thank him enough! Thank you Gary!
Rachel · 27 October 2021
Agent replied · 27 October 2023
Thank you Rachel for your 5* review. It was my pleasure to help you navigate your way through the process.
★★★★★ 5/5
GoogleChris was constantly informed about the process and kept me up to date regularly - negotiated a great price for us and managed the buyer's expectations from start to finish - the fees were very competitive and the whole team works as a solid unit to reach a single goal. Over all the best estate agent I have ever dealt with in the past 30 years. Highly recommended.
Gennaro · 27 October 2022
Agent replied · 27 October 2023
Hi Gennaro. Thank you so much for the very positive review! I wish you luck going forward and hope you manage to secure your onward purchase.
Chris Chalkley
★★★★★ 5/5
GoogleI wanted to take a moment to share my sincere gratitude and appreciaation for Sue Rogers and Joanna Ford from the Country Properties branch in Welwyn Garden City. These two ladies are true experts, knowledgeable and maintain the up most professionalism in every aspect of their roles. A can do attitude, slick and responsive and work immaculately as a team. They make my role as a landlord easy and professional. Thank you both. WGC branch manager please ensure that these two ladies are recognised internally for all they do, their contribution and ensuring your brand and its principles are always being upheld. Thank You.
Wayne · 13 April 2024
★★★★★ 5/5
GoogleWe could not be happier with the service provided by all the team at country properties, especially Gary.
I feel like you get a more personal service and nothing is too much trouble.
Gary was always on the end of the phone or replying to another of my many emails.
He couldn’t do enough for us and I worry without him that the sale and purchase may have collapsed.
I can highly recommend country properties and I won’t hesitate to use them again.
Stuart · 27 October 2020
Agent replied · 27 October 2023
Thank you for your review, we are so pleased that you were happy with the service received and we have passed on your thoughts to Gary.
★★★★★ 5/5
GoogleThanks to Country Properies at Welwyn Garden City we had a completely painless experience as first time buyers. Dave was approachable and kind throughout, providing prompt and helpful responses to all our requests/questions from the first viewing up to completion day, including sharing his own experiences from living in the area. We would not hesitate to recommend Dave and this branch of Country Properties to any prospective buyers in WGC.
Jill · 8 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
