Belvoir Welwyn Garden City reviews

★★★★★ 5/5

Google

We are quite new to UK and had lots of tensions about finding a house. After getting in touch with Belvoir St.Albans team, the whole house hunt experience turned into a pleasant one. We got excellent support from Dan, Rosie and Louise through out the process - Rosie personally made sure that the process is adjusted to our convenience and helped us to save many trips during this pandemic time. Thank you so much folks!! Way to go!!PositiveResponsiveness, Quality, Professionalism, Value

Tisha · 1 January 2021

★★★★★ 5/5

Google

Christopher was very helpful during my purchase especially that the owner wasn't living at the property at the time, assisted where he could with difficulties in my sale also which was above and beyond :)

D · 10 February 2020

★★★★★ 5/5

Google

I have found this company has been super helpful and supportive for our recent move from the start to finish. They answered every question we had and have dealt with any issues we faced quickly and easily. I would recommend this company.

Amy · 9 February 2022

★★★★★ 1/5

Google

The worst experience I have ever had with an estate agent, extremely unprofessional and down right shady, even if they are your last resort look elsewhere. I was misquoted rent, items promised in the signed contract were not delivered and incorrect and almost random charges were sent to me and my co-renters frequently.

Simon · 2 January 2019

★★★★★ 5/5

Google

Belvoir Welwyn Garden City is a very hardworking and professional team. I always find Davinder a pleasure to work with and he is always goes over and above the call of duty. I will continue to retain their services!

Harry · 10 February 2017

★★★★★ 5/5

Google

Have been a tenant with Belvoir over 5 years now and have always been attentive if i have needed any help or questions. Megan in particular has always been quick and decisive

Andrew · 9 February 2023

★★★★★ 5/5

Google

I’m very pleased with my experience with Belvoir Welwyn. Christopher was very polite and professional. He kept me fully updated with everything throught the entire process. I would strongly recommend him to everyone

Andrei · 10 February 2020

★★★★★ 5/5

Google

Belvoir acted for our sellers and they were great. Ben actively contacted all in the chain to push through our purchase. Would definitely use Ben and Belvoir again in the future.

Anna · 9 February 2023

★★★★★ 5/5

Google

It’s a pleasure to be tenants under Belvoir’s care. We’re very happy with Ellie Dickinson, who has been managing the property since we moved in. She’s very responsive and handles issues promptly.

Vibin · 1 December 2024

★★★★★ 1/5

Google

If it was possible to leave 0* rating for the service that I have received from Belvoir Welwyn throughout my year as I tenant, I would. Word of advice for anyone looking to rent a property with this letting agency. DO NOT WASTE YOUR TIME OR MONEY. This agency cannot be trusted with even the most basic of tasks. Firstly, Belvoir allowed someone to enter my property without my permission, which is illegal and in breach of my contract. This didn't just happen once, but twice! As a young female who lives by herself, I was constantly living on edge that another male contractor would be letting himself in with the set of keys given to him by Belvoir. What makes this particular situation worse is that I didn't even find out through Belvoir but instead through the contractor 3 days later who was in absolute shock to hear that they hadn't waited for my permission before giving go ahead. During my year at the property, I started to receive thick black mould on my bathroom ceiling which was caused by the extractor fan not going out of the building but instead being pushed back through my ceiling. I first raised this issue with Belvoir in February. This mould then got so bad that it covered majority of the ceiling and resulted in the whole flat smelling damp. I was actually unable to use one of the rooms within the property, which I continued to pay full rent for, as I became incredibly ill during this time. Despite no urgency from the agency, I was then told by one of their employees that if I wanted to job resolved quicker that I should do their job and chase their own contractors. After heavy persistence, this issue was finally resolved in May. Lastly, when I first moved into the property the check in report was completed by an external company so that everything raised was unbiased. Conveniently, when checking out of the property, Belvoir decided to take this on 'in-house' without notifying me of any change. Now it is safe to say that the difference in detail between the check in and check out reports was extortionate despite paying for an end of tenancy clean by a professional company they recommended. And by extortionate level of detail I'm talking able 'fine hairs seen on skirting board' and 'light white dust on surface of floor'. It's no surprise really when the letting agents have financial ties within the property at just how much they were willing to deduct from my deposit for UNTRUE and UNFAIR allegations which they provided NO evidence for within the report. What makes this even more shocking is that the team at Belvoir Welwyn don't even seem to have the capability to fill out the dates correctly for date of check out report or lease commencement which resulted in me actually having to question whether or not the report was even valid. I moved out on the 13th July 2019 and this is still ongoing. It is simply embarrassing that they have already have to remove so many of the items that they had initially asked me to compensate for due to inconsistency & not being able to reference the check in report for any issues that were already there prior to moving in. I am now currently seeking legal advice and taking this onto the property ombudsman as Belvoir cannot resolve this with me internally and seem to believe that their apologies are sufficient enough. Let me ask you this - If I had breached contract would you have taken just an apology? Of course not! You'd be chasing me with your hands out asking for my money.

Emily · 10 February 2020

★★★★★ 5/5

Google

I rent with Belvoir since early 2017 and I'm honestly impressed. I always expect a lot from service providers, but Belvoir have exceeded my expectations each and every time. They not only manage the property, they do it well, they follow up and make sure if they can do things better. Their agents are always polite, respectful, friendly, and make you feel like you're their most important client (while I am "just" a tenant). I had a few of pretty urgent requests to them and they *always* provided. And I mean always - outside the office hours, over the weekend, early morning... Honestly... Creme de la creme in this trade. They're awesome. Thank you guys.

Olgierd · 10 February 2020

★★★★★ 5/5

Google

Friendly and efficient staff with up to date systems for handling and signing contracts. Only dealt with the lettings side, but if rate them at the top in the area.

Tom · 9 February 2023

★★★★★ 5/5

Google

Cannot faulty the service I've received from Chelsea and Belvoir letting my flat. Really went out of her way to help me with a couple of issues. Always friendly and professional.

Dean · 1 December 2024

★★★★★ 5/5

Google

Megan and Belvoir’s team always provide prompt support and great experience to rent with them.

Iris · 9 February 2024

★★★★★ 5/5

Google

Davinder is a star and a wonderful helpful staff at Belvoir hatfield , infromative and helped me with what I had to do for the house. Oliver to is an amazing staff

Sheron · 10 February 2019

★★★★★ 5/5

Google

Another year of excellent service from the staff at Belvoir, most recently Ellie Dickinson. Always a pleasure to speak with and happy to help with any issues.

Jennifer · 5 January 2025

★★★★★ 5/5

Google

Thanks to Julie from Belvoir at Welwyn, She helped me today. I'll definitely recommend to choose Belvoir to my friends.PositiveQuality

Sumit · 9 February 2022

★★★★★ 5/5

Google

Just wanted to that Ben you was fantastic, it was very hard work this sale and you stuck with us and worked hard, well done thank you

Lisa · 9 February 2023

★★★★★ 1/5

Google

They’re very happy to increase and collect rent, but, very reluctant to take responsibility for any essential repairs that needs doing. Their communications with tenants is very condescending and demeaning. Avoid using their services.NegativeResponsiveness, Professionalism, Value

T · 1 January 2022

★★★★★ 5/5

Google

We gave these guys a chance as they were new in town (and it's nice to see a new addition that isn't another coffee or charity shop) and we're glad we did. The guys at Belvior WGC, were fab and helped us to arrange our letting quickly.

Angie · 2 January 2018

★★★★★ 5/5

Google

We had quite few issues while moving to our new rented house, although Carlie Hillas provided great support and resolved issues in a timely manner. Would recommend

Stephane · 1 December 2024

★★★★★ 5/5

Google

A very professional and friendly service. Nothing seems too much trouble for Helen, Richard and the team. Streaks above Or Her letting agents I've used in Hertford.

Amanda · 11 January 2020

★★★★★ 5/5

Google

I have been dealing with Belvoir Welwyn & Hatfield as a tenant and I am very satisfied by the service they offered. Especially Eugene was very helpful and handy. Highly recommended

Sari · 10 February 2017

★★★★★ 5/5

Google

Very friendly, accommodating and efficient team, thank you so much - especially to Louise who always responded speedily. Everything has been very smooth!

Charlotte · 9 February 2021