Palmer Snell Wells reviews

★★★★★ 5/5

Google

I'm very happy with the service provided by Katie and the team in support of me finding a rental property at fairly short notice. Katie is friendly and professional and responds quickly, passing the required information on to a colleague to do the same if she's not available.

Richard · 14 April 2025

★★★★★ 5/5

Google

My experience with Palmer Snell was smooth and easy in the letting of my new flat. Katie Meen was friendly, informative and quick to respond to emails and queries regarding the progress and process of the renting of the flat. Would recommend highly.

Seb · 14 May 2025

★★★★★ 5/5

Google

Completed on my first home last week, thank you so much to Carole and Maddie for all their help!

Angharad · 29 December 2025

★★★★★ 5/5

Google

We used Palmer Snell to sell our house and cannot recommend them enough, we mainly dealt with Carole who was helpful, very responsive and professional even with delays further up the chain. If you need a good estate agent then look no further.

Natalie · 14 April 2025

★★★★★ 2/5

Google

I took Palmer and Snell on boxing day and they did find me a sale to my flat however unfortunately not to anyone's fault the buyer pulled out so we tried again and got another sale which also fell through. I figured I would take the property off the market and do some work to put it on later. I found out the day we picked up the keys that they hadn't locked the front door after the last viewing which was well over a month when I emailed the company to express my concerns I received No Response back from the at all. Luckily the property was unharmed. They also didn't take fresh photos of the property and forgot to tell me about a potential buyer who they left outside the property unattended. All in all I was very disappointed on how the survive went and the incompetence on not locking the front door. No manager or team leader has bothered to contact myself after I left a stage one complaint. Personally if I could go back in time I would have gone to another agent and I'd advise you to do the same.

Robbie · 14 August 2025

★★★★★ 5/5

Google

Abbie made the process of selling our house feel seamless. She guided us through the whole process and was amazing in the search for our new home. Highly recommend! Thank you so much Abbie.

Liam · 14 July 2025

★★★★★ 5/5

Google

I would highly recommend Katie, Carol and the team to sell your property. Amazing support from start to finish and always efficient with passing on information and keeping you in the loop on what is an emotional and stressful rollercoaster. It was a long process but I am happy to say we are settled in our new beautiful home and pleased that a new family are now enjoying our old home :) xx

Lauren · 14 April 2025

★★★★★ 5/5

Google

We are really happy with the service we have received at Palmer Snell in Wells - Kathryn Mason is the estate agent in the team that showed us around our prospective property and has been with us all the way through the buying process. Kathryn is friendly, approachable, kind and professional, with great communication skills. She has helped to make the whole process much easier! Thank you so much Kathryn :)

Emma · 23 November 2023

★★★★★ 5/5

Google

Katie has been really helpful and communicated really well. She found us a perfect rental house. The whole process has been easy and stress free!

Keanna · 14 September 2025

★★★★★ 5/5

Google

Madison is providing a pleasant and efficient service whilst I am purchasing a property in Wells

Marian · 29 November 2025

★★★★★ 5/5

Google

Katie has been excellent with helping myself and my partner through the renting process. She has been so attentive, helpful, and great at communicating at each stage of the process. We are so excited to move into the property and can't thank Katie enough for all of her hard work and effort.

Lillie · 22 September 2024

★★★★★ 5/5

Google

Thank you to Katie and the rest of the team. We were buying a property and the whole team was helpful, remained in contact and helped us out with any queries we had throughout the whole process.

Adam · 14 April 2025

★★★★★ 5/5

Google

I would highly recommend the lettings team at this branch. Renting is hard and it can usually feel like the ball is in someone else's court. Having been looking for a property for a while with some very poor experiences, we were treated incredibly professionally. Viewing was arranged quickly, Tom Tilsley spoke to me regularly to provide updates and support us through the application process, and even with the last minute hiccup, Tom was quick to help us resolve it. Would highly recommend to all perspective tenants and landlords. Thanks for all your help

Vicki · 23 November 2022

★★★★★ 5/5

Google

Thank you so much for all of your help! I am so grateful for all of the hard work you've done to not only help me find a home, but to find my dream home as well. I am endlessly grateful to have you as my managing agent and couldn't be happier with the way everything worked out. Property inspections and viewings are always arranged in a professional way and with ample notice. Thank you to Carole and Tom in the sales department and to Wendy and Adam in Lettings.PositiveResponsiveness, Professionalism

John · 24 August 2022

★★★★★ 5/5

Google

Purchasing our property through Palmer Snell, Wells, was a fantastic decision thanks to Carole and her team. Her guidance and the team’s support were invaluable, making the complex process smooth and understandable. Their personal attention and commitment were evident, ensuring we found our ideal home. A huge thank you to Carole and her team for their exceptional help!

Murray · 14 April 2024

★★★★★ 5/5

Google

Carole and the team were very friendly and professional during our house buying process. Communication was clear and speedy and their supervision on the whole process made things move in the right direction.

Elisa · 14 April 2025

★★★★★ 5/5

Google

Palmer Snell have been fantastic throughout a long and challenging sales process. The whole team have been incredibly supportive and patient throughout. Abbie in particular was an incredible support through some of the rockier patches of our sale and purchase and I felt like she was living the experience with us, trusting that she was in control at all times. My sincere thanks to the whole team.

Jamie · 14 September 2025

★★★★★ 5/5

Google

My husband and I have just moved from Canada to the UK, and until recently we have found the process for finding a long-term tenancy (particularly with a dog) to be a real challenge. All that changed when Tom got in touch regarding an inquiry I made to one of the properties their agency was letting. Within 24 hours Tom had arranged for us to view the perfect flat that met all of our requirements. We are still in the process of conducting reference checks but the prompt attention and care that was paid to us is definitely a step above what we've experienced with other agents, who have tended to see our being pet owners as a sort of hopeless endeavor. We couldn't be more happy with how the process has gone so far and would highly recommend Tom and by extension Palmer Snell as an agency.

Stephanie · 31 May 2022

★★★★★ 5/5

Google

I would like to thank Wendy at Palmer Snell for her continued help and support over the last 10 years.She has remained consistent,reliable and totally supportive throughout our time in Wells.Excellent service,

Julie · 14 April 2025

★★★★★ 5/5

Google

Palmer Snell, Wells, represented by Katie M and Tom T; HIGHLY RECOMMENDED!! A professional but friendly, and an easy but efficiently confident experience received from Palmer Snell and Katie M. This was for a 3-bed property for myself and 2 children, and I had been looking for a place to rent for 3 months beforehand; a surprisingly challenging experience until, I was contacted by them. Palmer Snell were really prompt at answering correspondence, booking viewings, and just progressing the experience more generally. Given the state of the current rental market (that there are very few private rentals available in the Radstock area and its 25-mile radius), being prompt was key. They kindly offered financial advice (where I answered the offer with, yes, I’d like it), including advising of the zero-deposit scheme which I’d never heard of before, and hadn’t been informed of by the multiple other lettings agencies I’d engaged with previously. This made financial sense for my particular circumstances, and so this was a good outcome therefore achieved by Palmer Snell. I was also advised about contents insurance by Katie M; not in a pushy way, but rather in a way of supporting me with all my lettings needs, with an open offer to discuss further, should I have questions or general concerns. A final bit of good feedback for them is that they were flexible with moving in dates to suit my preference, even though they would have been within their rights to not give much of a choice. They made sure the move in date was focused on home hunter/my convenience, rather than just picking a fixed date, that best suited themselves; this was much appreciated. I would definitely recommend Palmer Snell as a first-choice lettings agency, and Katie M, (who I had most dealings with), as a first-choice lettings agent.

Natasha · 14 April 2025

★★★★★ 5/5

Google

Letting a propery with Palmer Snell Wells was a streamlined and easy process, they were available any time I needed to update anything, and I have no complaints to speak of! 10/10

Benjamin · 14 April 2025

★★★★★ 5/5

Google

Couldn’t recommend palmer snell more if we tried. We had absolutely awful solicitors and were so close to losing our buyers due to how slow the solicitors would be. Carol would ring us daily asking for updates, and would instruct us on what we would need to do and who we would need to push when the solicitors weren’t helping us themselves. As a young couple all of this was so new to us, and without the help of carol and the rest of the team at palmer snell, we would have really struggled.

Emily · 14 April 2025

★★★★★ 5/5

Google

Katie was excellent and helped the whole process run smoothly!

Barry · 29 November 2025

★★★★★ 4/5

Google

I didn't get to view a property with Palmer Snell in the end as I found a property with another Estate Agent on the same day. Unforntunately the one I was going to look at with Palmer Snell sold before I could see it. Such is life! However, as a first time buyer, they had set me up with a Mortgage consultant and were very helpful. The communication I received was always prompt and very courteous.

Alexandra · 3 October 2022