Trusted Agent profile
★★★★★
112 reviews across 2 platforms
7 High Street, Wellington TA21 8QT
Stags's Wellington office at 7 High Street is rated 3.9 out of 5 across 112 reviews on two platforms, including 51 Google reviews rated 4.9. The 61 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Wellington office, from every platform, shown as written. First names only.
1/5
TrustpilotNot only did it take many attempts to…
Not only did it take many attempts to get the representative to actually turn up and value my property for rental, but even after they did, they have ignored me since and not actually replied with any validation or report. I have chased the representative several times and even the general enquiries several times over the last six months but have had zero replies. A terrible company with non-existent customer service.
5/5
Trustpilotgreat professional service from the Totnes team
On our initial visit to Stags Totnes we were warmly welcomed and all staff were friendly. We have subsequently dealt with the Stags Totnes office over the past few months, both in person, but largely by phone and online due tour remote location from the office and they were very helpful and professional. We dealt initially with Imogen but sometimes in her absence, Luke dealt with our enquiries and was fully up to speed with our house purchase. Equally important is the friendly, professional way the telephone is answered and swiftly put through to the correct person or someone who can handle the query. Well done to all.
5/5
GoogleGreat experience with moving in and super helpful staff. If I move again I'll definitely use them again
Thank you so much for the kind words! If you ever need us again in the future, we’d be happy to help. Best of luck in your new place!
5/5
TrustpilotExcellent Service from Stags Lettings
I used Stags Lettings in Dartmouth to advertise our three bedroom house in Kingswear. Incredibly happy with their service, all staff were very helpful, polite and professional. Our house was let within a couple of weeks to a perfect tenant - very happy thank you.
1/5
TrustpilotWorst estate agent stags Dartmouth/Totnes
Worst estate agent! They're only interested in getting the money from the tenant and not if someone has a complaint about the tenant. Have had a nightmare since the new tenants have moved in, noisy at all times of night. Cooking very smelly foods at all hours, knowing there is an issue with ventilation. My personal belongings have now been ruined as the food smells have stuck dispite washing ect. Smoking in the property despite it being against the tenancy agreement. Stags have done the bare minimum to solve any of this. They have now stopped replying to my emails as they clearly don't want to bother with me or the issues now. If you are thinking about letting out your property don't use stags, they will essentially let the tenants ruin your property despite multiple complaints from multiple residents. Have had to get the council involved about the noise as stags don't want to know!
2/5
TrustpilotThey just wasted my time
They just wasted my time. Plymouth branch sent someone to do written valuation for Court of Protection requirement, which was explained to them before they came. They came & did a good job for a verbal valuation BUT then failed to deliver a promised report or communicate properly with my attempts to obtain said report over the next month or so!
5/5
TrustpilotTOP Drawer customer service
Well having had a quick glance on the website I had a call from Karen F asking if there was anything that I needed help with. To say Karen went above and beyond would be an understatement at best, an amazing lady putting all my concerns at bay. A highly professional and knowledgeable lady, first rate customer service and the type of employee no company should let go
5/5
GoogleGreat people to do business with
Thank you for your review, your feedback is really appreciated by the team. Kind regards, The Stags Wellington Team
5/5
GoogleMandy (rentals) was quick to respond and help in any way she could with my move. Would use Stags again, with no hesitation.
Thank you for your kind review Kieran and let us know if we can help in the future. Kind regards, Mandy
5/5
GoogleWe’ve recently purchased a property through Stags in Wellington and found the whole team very helpful. A particular thank you to Claire And Addie for their great customer service and their efforts to bring the sale to completion. They really went the extra mile.
Thank you for your kind words Gill. We are so pleased to hear that you were happy with the service you received. Best Wishes, The team at Stags Wellington
5/5
GoogleAs a buyer, I have to give the guys at Stags a full five stars. From the start, Addie kept in regular contact with me and communication was professional, with just the right amount of humanness and humour. She was extremely reassuring, when the process became a tad stressful. When Addie was furloughed, Claire took over and the transition was seamless. Equal credit must go to both, Addie for month's of grafting on both my and my seller's behalf and Claire for getting us over the line, despite the implications of the lockdown. I can not thank them enough. Both are a credit to Stags... do give them a bonus.
5/5
GoogleVery polite and patient staff who are ready to assist you professionally and in any way possible. Truly the best in town.
Thank you, Philip! Wishing you lots of happiness in your new family home.
1/5
TrustpilotNot Good
They tend to give you a high valuation to get you to put your property for sale with them. Then you hear nothing from them and they do not return your calls.
5/5
GoogleStags were brilliant. Professional quick and on the ball. Hannah and sheela were exceptional.
Many thanks Simon, your feedback is really appreciated by the team.
5/5
TrustpilotExcellent Service
Our first experience of letting our 2 properties through Stags Tavistock. They could not be faulted. Very knowledgeable professional staff, who kept us well informed and updated throughout the process. Maria and Catherine were a pleasure to deal with.
1/5
TrustpilotUnbelievably bad experience
Luke from Stags Totnes came to visit my property a week ago ( Wed 26th March ) to carry out a valuation. I made an error with the time of the appointment however it made no difference to the appraisal as I was at home anyway. I was not informed at any point that the response would take so long.
5/5
TrustpilotSimply the best
Such a fantastic team. Very progressive, flexible sales and commitment to deliver the end product. You guys are the best at what you do.
5/5
GoogleTeam were a real help to us in our move. They kept us informed and dealt with queries promptly and efficiently. Special thanks go to Claire, Addie and Tom for their patience.
Dear Jo, Thank you very much for your kind review. Please let us know if we can be of any help in the future. Kind Regards, Stags Wellington
5/5
GoogleI dealt with Claire Cressey at the Wellington Branch. She is so easy to deal with and kept me updated at all times, especially in these difficult times and my sell was not an easy one. I highly recommend Stags to sell your property as I have brought and sold through them. 5 star value. Thank you so much Claire you are amazing!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent experience dealing with Stags, Wellington office. All staff friendly and helpful, especially Claire. Always kept us in the loop and were very good communicators.
5/5
GoogleExcellent customer service
Many thanks for your kind comments, I’m so pleased we were able to help you find a great home! Please don’t hesitate to reach out if you need anything in the future. Mandy and the Wellington Team
5/5
TrustpilotHouse Goals achieved
Stags of Yeovil have been brilliant for us. Ashton met us for the property viewing and allowed us space to view it at our on pace and moments where my husband and I could privately discuss our thoughts as we went along and I was very grateful for that. Michelle and I were in regular contact at the office, throughout the experience and she was friendly and helpful, always happy to answer my questions or respond promptly by email. They have all been highly professional and I cannot thank them enough for all the help in getting us to our end goal. Thank you.
1/5
TrustpilotStags estate agents are rude
Stags estate agents are rude, racist, unprofessional and underhand in ever way they do business! In particular George at the Exeter branch is very unprofessional, we are going legal on them and will hopefully expose some very underhand practices.
1/5
TrustpilotFaked auction bids
Where do I start? They valued our land badly, too short staffed to do anything professionally, didn't even pass on a really good pre-auction offer, uploaded fake bids up to the reserve, forgot to upload the documents in the legal pack and missed the all important Transfer which the buyer then refused to sign. Complete farce and it's probably immoral at best to have two Stags people pretending to bid against each other up to the reserve. Wouldn't touch with a barge pole
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stags's Wellington office has 112 reviews across two platforms: 51 on Google, 61 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Stags is rated 3.9 out of 5 across all 112 reviews, and 4.9 out of 5 on Google from 51 reviews, checked 9 October 2026.
Stags, 7 High Street, Wellington TA21 8QT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.