Henderson Connellan Nene Valley reviews in Wellingborough

★★★★★ 5/5

Google

Fantastic service from Tom, Victoria and Lily at the Nene Valley office. We couldn't have been happier with the whole selling experience and would highly recommend. They were professional and informative from the very first meeting with Tom to handing over our keys on completion. They took the stress out of the whole process for us by dealing with everything so efficiently. We will most definitely be using them again. Thank you once again Brett, Lisa and family

Brett · 16 April 2026

★★★★★ 5/5

Google

Fantastic estate agents! We’ve used Henderson Connellan before, so when the Nene Valley office opened we knew it was time to think about moving! Selling your house is one thing but the work doesn’t stop there. After an acceptable offer was made on our house this team were just amazing. They kept us updated, chased further information for us and more than that really understood what we were going through and supported us throughout. We cannot praise Tom, Lily and Simon enough for their attention to detail, sensitivity and tenacious approach to securing a successful outcome. Thank you so very much!

Rose · 16 March 2026

★★★★★ 5/5

Google

Canida was very helpful and very responsive as she dealt with my rental. Thanks alot! 5 stars.

Aiden · 3 July 2026

★★★★★ 1/5

Trustpilot

Health and safety risk left

This is what I wrote I’m extremely disappointed with the way this estate agent has handled a serious safety issue in my rented property. My back door has been drilled shut, leaving it unusable as an exit. This creates a major fire safety risk, yet I’ve been left in this situation for now 4 days and have been advised it will take another 2, 3 weeks with little urgency shown to resolve it. Despite repeatedly raising the concern, action has been delayed, and now the repair is being held up further while they seek additional quotes. While I understand the need for due process, it’s incredibly frustrating that cost considerations appear to be taking priority over the safety of someone living in the property. A blocked exit in a home is not a minor inconvenience, it’s a basic safety issue that should be addressed immediately. As a tenant, I expect the property to be safe and for serious hazards to be treated with urgency. I hope the agency reflects on how situations like this are handled in the future and prioritises tenant safety over prolonged delays.

Georgia · 6 March 2026

★★★★★ 5/5

Trustpilot

We have used HendersonConellan for…buying, selling & managing rental

We have used HendersonConellan for around 15 years. We have used them for selling & buying as well as most recently as rental agents ( Laura Tolton leads a well informed, effective & professional team) All of the staff we have worked with have been helpful, polite & professional. All enquiries have been responded to promptly & nothing appeared to have been too much trouble. Clearly James Smith & directors invest time in staff selection & training.

Christine · 17 March 2026

★★★★★ 1/5

Trustpilot

Pleasant staff but poorly trained

Initial contact with the Valuer & Holly from Market Harborough office was excellent. Very professional. Both gave me confidence to instruct them. Viewings were arranged & confirmed but feedback was slow & I usually had to chase them. The real problems stated when an offer was put forward. I accepted an offer 5k below asking price as I was told that the buyers chain was well advanced & due to complete within 3 to 4 weeks. Buyers mortgage checked & survey done, all great, so I thought!! Six weeks after the offer was made I asked for an update on my buyers sale as I'd not had updates. I was sent a copy of the chain which clearly showed that the bottom of the chain had only just applied for their mortgage. I expressed my concerns as this mortgage should have been offered at least two to three weeks earlier to complete within the timescale I'd been told, ( 3 to 4 weeks from the offer on my property.) The sales progresser wasn't even aware of the timescales I'd been given. The negotiator had not given her any update on timescales when handing over the file. The sale fell through a week later, buyer at bottom pulled out. These days properties more or less achieve viewings & offers through Rightmove. The skill, training & professionalism of your agent starts from offer through to completion. If this is what you want from an agent don't use Henderson Connellan!! I'm not blaming the negotiators for these errors,they were pleasant to deal with. I do however know that staff training needs a serious look at. It's in HC own interest to have the skill to see a sale through & get paid for their service. Because of their incompetence I've now lost valuable weeks of Summer selling weather.

Kim · 6 September 2025

★★★★★ 5/5

Google

Henderson Connellan give estate agents a good name! We bought a property listed by them and they were professional and proactive from day one. We had a nightmare with our own estate agent (purplebricks) but Tom and Lily were with us every step of the way to make sure we got our dream house in the end. Cannot thank them enough!

Joe · 24 March 2025

★★★★★ 4/5

Trustpilot

Credit where credit is due!

We sold our home with Henderson Connellan, we had Jack mainly dealing with our home and we couldn't fault him. He was readily available, giving us updates with progress and made the process smooth. We had a previous bad experience so we wanted only serious buyers and he respected this. Well done Jack, you represented the company really well and the reason we wouldn't hesitate to reccommend!

Hannah · 2 April 2026

★★★★★ 5/5

Google

Simon & Tom we’re fantastic during this whole process, great communication and ultra responsive.. Lilly is also great polite and professional throughly enjoyed working with them.. We bought and sold with them so a lot of time was spent and work put in from the team, really looking forward to working together again in the future

J · 28 March 2025

★★★★★ 5/5

Google

We had a very good experience with Lily from Henderson Connellan in our recent house move. Lily was very obliging, helpful, and readily available to assist with any issues or questions that arise. I would recommend this agent for your house move.

Steve's · 24 August 2025

★★★★★ 5/5

Google

We recently sold our property through Henderson Connellan Nene Valley and had a very positive experience. Tom and his team were consistently polite, friendly, and professional throughout the process. Tom's local knowledge was clearly …

David · 12 October 2025

★★★★★ 5/5

Google

The team at Henderson Connellan have been brilliant and highly recommend. The team were really friendly from the first telephone call. Lily in particular was great, very friendly and personable and made the whole experience very easy. Nothing was ever too much trouble and she always kept us up to date with all the goings on. Everything was done quickly, photos and adverts were up the same day as they came out and they got us lots of viewings within a few days in a challenging market. Will be recommending to all friends and family should they need an estate agent in the future

Matthew · 10 December 2023

★★★★★ 5/5

Google

Simon and the team were not only professional, but also really helpful, always quick to respond and kept us updated continually throughout the purchase process which through no fault of anyone’s dragged on as we were in a chain. If I were selling, I’d certainly choose to work with them.

Lisa · 24 March 2025

★★★★★ 5/5

Google

We cannot express how much thanks we owe to sales negotiator Simon Rees of Henderson Connellan. We made an offer on one of their properties, which was accepted, and then lost the buyer on our property. Our property then sold again. They were not our estate agents but went above and beyond, liaising with all parties, to get a satisfactory end result. We can most certainly highly recommend Henderson Connellan if you want an estate agent with a personal touch. Thanks guys.

Bill · 2 October 2025

★★★★★ 5/5

Google

Outstanding Service from Tom and the Team, Truly Exceptional Estate Agents I cannot recommend Tom and his team highly enough. From the very start of the …

Owen · 12 October 2025

★★★★★ 1/5

Trustpilot

Incompetent and appalling service

The service we received from this agent in Corby was appalling. We sold our house taking a lower price for a quick sale. After 10 weeks we contacted them to get details of exchange. Nothing had happened. The buyer had done nothing, no survey or searches. Hendersons had not bothered to follow up and keep track of the sale as they had agreed to do. We then sold to a second buyer. Jack told him the price we had accepted initially from the first buyer and the second buyer would not pay any more. This was unprofessional. Accepting the lower price was no longer in our interest and Jack had to go back and agree a higher price with the second buyer. A week later late at night the first buyer turned up at our house wanting to know why we had pulled out of the sale. We explained that he had done nothing in 10 weeks. He explained he was a property developer buying 2 houses in the area and had been told by Jack we were in no rush to sell as we had tenants in the property. This was totally untrue. The whole sales process was an incompetent mess from start to finish. We would never consider using them again. I made a complaint to the Manager at the Corby office who said our complaints would be looked at and that he would be back in touch. He never did contact us again.

Rowena · 1 February 2025

★★★★★ 5/5

Google

Rented a property through the Nene Valley Office Tom and the team were always friendly and professional , nothing too much trouble …

Paul · 12 October 2025

★★★★★ 5/5

Google

Great team led by Tom. Very patient and reassuring in a stressful moving journey. Found us some great buyers and really communicated up and down the chain well, keeping us informed. Thanks Tom, Simon and Lily. Would definitely use again.

Joseph · 24 March 2025

★★★★★ 5/5

Google

I have recently sold my house with Henderson Connellan. Nene Valley. What an amazing team you have Tom. We had every eventuality thrown at us and we still completed today. Your experience, guidance, support and friendly nature at all times made this happen. So a massive THANK YOU from me personally. As a single person taking this on myself I absolutely could not have achieved this without you Tom.

Debra · 16 October 2025

★★★★★ 5/5

Google

Excellent service, from initial valuation visit , details of house on sales particulars very professional, full asking price offer, being kept updated on sale progress. Thoroughly recommend.

CT · 6 September 2026

★★★★★ 5/5

Google

I really can't say enough good things about Henderson Connellan, they out shone by a mile every other company that was involved in my house selling/purchasing process! With a special thanks to Simon Rees who was so helpful!

Simon · 24 March 2025

★★★★★ 5/5

Google

Lily and the team , made our purchase a reality within a 6 week period , communicating with all interested parties , very efficient , thank you to all the team at Henderson Connellan, would highly recommend

Ron · 24 March 2025

★★★★★ 5/5

Trustpilot

My wife and I found the staff very easy…

My wife and I found the staff very easy to deal with. They were happy to accommodate request and prompt in getting answers to queries.

Edward · 3 September 2026

★★★★★ 5/5

Google

I think we all seem to think that selling houses and being an estate agent is an easy way to make money. My experience over the past 3 months has completely changed my mind. Tom and his team have been brilliant and I cannot fault their hard …

Derek · 5 October 2024