Trusted Agent profile · Wellesbourne
★★★★★
551 reviews across 2 platforms
Warwick House Warwick Road, Wellesbourne, CV35 9ND
Peter Clarke and Co's office in Wellesbourne, at Warwick House Warwick Road, is rated 4.7 out of 5 across 551 reviews on two platforms, including 90 Google reviews rated 4.7.
Every review we hold for the Wellesbourne office, from every platform, shown as written. First names only.
5/5
GooglePurchased a property that was marketed by Peter Clarke. Mark was very professional and helped us get through a quite stressful purchase in these strange timesPositiveResponsiveness, Quality, Professionalism
Thank you so much for your review!
5/5
GooglePeter Clarke, Wellesbourne have handled the sale of my house - it was a marathon rather than a race! We lost 3 buyers since COVID started, for COVID-based reasons, but they stuck with it and were very responsive to my queries and always helpful and friendly. I will miss them once it's all over as we had built up a good relationship. They are all a great asset to the Peter Clarke team!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review. I’m sure our team will miss you too!
1/5
GoogleAvoid avoid avoid. Peter Clarke were chosen for me by the builder of my onward purchase as part of a part exchange agreement. Theybwere arrogant and rude from the outset, which as the vendor, surprised me. They asked me to fill in lots of forms with quite detailed information about the property and my accounts, but that it was just "for their file". The front of the form said otherwise, stating that it would be shared with all prospective buyers! I queried which it was, and asked for the contact details of the data protection officer twice, but my requests just went ignored, so I refused to fill in the forms. Then I started getting bookings for viewings. I had to be at home for these as they didn't yet have a spare key. We booked in a total of 3 viewings which never showed up. The agents didn't turn up either so it was clear they had been cancelled and they didn't have the decency to tell me before hand. By the fourth viewing, I called up the morning of the booking to check they were still coming, only to be told they have "literally just emailed in to cancel". Believe that if you will! If this is how they treat the vendors who pay their bills, I would hate to think how they would treat other clients....
Dear Mr Beddow, Thank you for your review. I am very sorry to hear you felt you were dealt with in an arrogant or rude manner, we absolutely understand that our business is based on the best standards of client care and apologise you feel this was not the case. The questionnaire you were asked to complete is used by the National Association of Estate Agents, which we are a member of and forms part of Consumer Protection Regulations where we must inform any viewer or buyer of any aspect of a property which could affect their transactional decision, I am sorry if we did not explain this to you. I am the Data Protection Officer for Peter Clarke & Co LLP and very happy to speak to you if you have any further queries. I have spoken to my colleagues and they inform me there were two viewings one which was cancelled, which they called you to inform you of and the other was cancelled by yourself as it wasn’t convenient, however there seems to be some miscommunication here which we apologise for. Please contact me on 01789 415444 option2 or email barney@peterclarke.co.uk if you would like to discuss this further. Yours sincerely, Barney Smith MNAEA, MARLA Partner Peter Clarke & Co LLP
5/5
TrustpilotI have recently purchased using Peter…
I have recently purchased using Peter Clarke Estate Agents, I can honestly say they were great, professional and responsive. Matt was always helpful and Giles couldn't do enough to assist me.
Thank you so much
5/5
TrustpilotWe have just completed on our house…
We have just completed on our house sale in Ebrington it went smoothly and without problems all the staff where efficient and helpful with any questions,Manager Ellie did some wonderful photographs of the house and garden for the brochure this gave a first class feel and we are sure helped find that buyer.
Thank you very much for your review!
5/5
TrustpilotPurchased, Let and Sold!
I purchased my house through Peter Clarke 5 years ago, let it through them and have just sold it using them too. I cannot recommend them enough. The team are friendly, efficient and so helpful. Nothing was too much to ask and they often went above and beyond. I will certainly use them again if I return to the area and won’t hesitate to recommend to friends and family.
5/5
TrustpilotI just bought a home through Peter…
I just bought a home through Peter Clarke. Helen was so helpful, efficient and friendly. She made the whole experience as easy as it could be. Myself and my daughter are delighted with our new property.
Thank you Graham!
5/5
TrustpilotThank you
A huge thank you to Viv who went above and beyond with endless chasing and phone calling during my house purchase. Viv kept me informed throughout the process with daily phone calls and emails. I also dealt with Harry during the last few days who was professional and fantastic keeping me informed with how things we’re progressing. Thank you all so much. Would definitely recommend.
5/5
TrustpilotVery smooth sale of our house in Mickleton
Very smooth sale of our house. Ellie was excellent with the initial visit and showing potential buyers around. Winston also visited several times which we asked for which was great. Kept in touch as needed.
Thank you for your feedback Mrs Wyles, I hope Winston wiped his feet first!
5/5
TrustpilotGreat estate agency
Friendly, efficient staff.
Thank you for your review!
1/5
TrustpilotGenuinely worst customer service we've ever experienced
If you want to be treated like a valued customer, do not use Peter Clarke. We used used PC for both ends of our chain, and both fell through due to their mistakes. It is a long convoluted story, which I won't fully go into, but it boils down to them trying to pin mistakes they made on us and 'closing rank' when we clearly proved the mistake was on their part. We could have accepted that mistakes, although avoidable, happen, if they showed genuine concern and were apologetic, but it was the way they treated us that was very troubling. Our buyer pulled out and stated it was over information that was not provided to her during her showing and the offer process. PC tried to make it seem like this was our fault as it wasn't captured on the property information questionnaire, even though we told them verbally. They neglected to mention it wasn't even a field requested in the form! They clearly tried to pin their mistake on us, hoping we wouldn't check the form to discredit their claim. When our buyer pulled out (right before we were ready to exchange), they did not convince our seller to give us a grace period to find a new buyer - as it took less than a week to sell our house before. They allowed us to get gazumped so we lost the house we were hoping to make our long term family home, which took us a year to find. Our family is absolutely gutted to say the least; losing time, money, tears and hopes. We know this happened in large part due to the lack of regulation in house buying, but this does not excuse the lack of honesty and integrity by which they provided their services.
Dear Holly,Thank you for your review. I am sorry you feel we did not deal with your situation with genuine concern and apologies. I would like to apologise again on behalf of Peter Clarke & Co as we do take customer service very seriously. We have since updated the afore mentioned property questionnaire which was initially supplied to us by the National Association of Estate Agents. When the sale fell through we did speak to the vendor of the property you were purchasing with all of the relevant facts however the other buyer was a proceedable buyer and had previously viewed the property. The vendors decision to change to the new buyer was only made because they were in a position to proceed.I am very sorry the situation ended this way for you and that we did not act in the way you would expect. Yes the house selling system in this country is poor and it would be better for all parties if we could adopt ways from other countries which would make all transactions less stressful and costly.Please do contact me if you have any questions on 01789 415444 option 2 or email barney@peterclarke.co.uk. Yours sincerely,Barney Smith Partner On behalf of Peter Clarke & Co LLP
5/5
TrustpilotA pleasure to Peter Clarke Wellesbourne selling my property.
Mark, Harry and Viv were a delight to have selling my property from start to finish, professional yet friendly approach to the job and would thoroughly recommend selling a property with them.
Thank you Mr Miller.
5/5
TrustpilotFive star service
I fell in love with a house I saw on Rightmove, which was being marketed by Peter Clarke, before my house was on the market. I thought it was a long shot to ask to look around but Matthew at Peter Clarke contacted the vendors and they agreed to a viewing. The house was even better in person so I put my house on the market with Peter Clarke the following week. Matthew and his colleague Renée went above and beyond to help me to sell my house and then put in an offer on the one I’d seen. My house sold on the first day of viewings as it was marketed really well and the team had a database of contacts they were able to call up, who were looking for that type of property. Matthew even took the photos as he has excellent photography skills as well.The whole process took less then three months and I’m now in my dream house and feel really happy and can’t believe it has happened! You get a lot of care and attention from the team at Peter Clarke and I know I got my new home thanks to how they handled my sale and purchase.
Thank you for your review, great to hear your story and that you feel it went so smoothly.
5/5
TrustpilotI can honestly say what an absolutely…
I can honestly say what an absolutely fantastic team Peter Clarke are and have been , they really are a credit to there profession , nothing was too much trouble from the start of the process of buying our property to the completion, Renee you were absolutely amazing we cannot thank you enough thank you also Matt for your help just before Christmas, I would not hesitate using Peter Clarke or recommending them . Thank you again Renée & Matt. One happy family Stuart Lorraine & Dorothy
We are so pleased to hear that it all went so well and were pleased with our service. Thank you.
5/5
TrustpilotFantastic Service
Viv and the team at Wellesbourne have always gone above and beyond on our journey to find our new home. Always friendly and efficient, nothing too much trouble despite their heavy workload. Fantastic service.
Thank you Mr Phipps, we are really pleased you are happy in your new home!
4/5
TrustpilotThis was quite possibly the worst…
This was quite possibly the worst buying experience I have had with an incredibly difficult deadline. The stress I experienced was like very little other times in my life. Peter Clarke both as my selling and purchase agents were incredibly supportive. Ellie and Jane from the Chipping Campden office and Melanie and Barney from the Stratford branch were all very supportive under the circumstances so thank you to all of them. We appreciated your support and understanding.
Thank you so much for your kind review and we were so pleased to see you finally (!) get the keys. We wish you every happiness in your new home
5/5
TrustpilotMr and Mrs Harlock
We chose Peter Clarke in Leamington Spa to sell our property over the other estate agents in the town as we felt they were the best placed to sell our property. They were very professional from the start and managed all the viewings. Once we had the sale/offer they still kept in touch to make sure everything was running smoothly and assisted where ever necessary.Thank you to all at the Leamington office you were all great.We very much recommend using Peter Clark.
Thank you so much for your wonderful feedback it really is hugely appreciated
5/5
TrustpilotA fantastic job by Johnathan and his…
A fantastic job by Johnathan and his team of professionals.... they sold my bungalow quickly and obtained a great price during the middle of a pandemic lockdown!10/10.... A1
Thank you for you 10/10 review which is very much appreciated!
5/5
TrustpilotFantastic service!
Having been an Estate Agent for many years myself I would just like to say that Amy and Jane have gone above and beyond to make our move as smooth as possible, Amy even met us on a Bank Holiday Monday to settle us in! Fantastic support, friendly advice, after pretty poor service from other Agents in the area, you have renewed our confidence in the property sector. Other Agents take note, this is how it should be done!
Great to hear this feedback from a fellow estate agent.Thank you!
5/5
TrustpilotIf you want exceptional service go to Peter Clarke’s Wellesbourne
We appreciated the good communication and help from the experienced, helpful staff at Peter Clarke’s Wellesbourne and they liaised well with our solicitors, Penman’s in the same village. No doubt if you want a hassle free sale these are the people to see. Chloe certainly knows her job and sorts out difficulties with ease.
5/5
TrustpilotRenee at Peter Clarke
Renee has been fantastic with supporting my purchase. Assisting and accommodating countless visits and helping in so many ways. Returning emails out of hours. Really extremely helpful. Couldn’t have asked for more.
Thank you Mrs Heath, we are very pleased you found the service so good, this really is what we aim for.
5/5
TrustpilotHouse Purchase
Amazing, excellent communication and service - thank you x
Thank you so much!
5/5
TrustpilotHaving recently purchased a house…
Having recently purchased a house through Peter Clarke I found them very helpful and responsive, in particular Melanie was extremely efficient and kept us well informed at every stage of the process
Thank you Mr and Mrs Ingram, we really appreciate your comments and hope you are enjoying your new home.
1/5
TrustpilotVery disappointed
Very disappointed. I called to book a viewing, changed work and spent time with the mortgage broker checking affordability etc only to be told at 4pm the day before they have sold it. I should have been told others were viewing and it is possible it will sell. I tried to explain this politely to the person on the telephone who rather abruptly told me she only just took the offer. I am sure they must have know the viewing was before. Very poor service with customer service and lack of updates.
Thank you for your review. I understand your frustration particularly when you have taken time off work etc. I am sorry you feel you should have been informed of other interest, however decisions and offers can be made and accepted very quickly and if a vendors instructions are to cancel further viewings, this is what we must do as we act for the vendor. I appreciate from your point of view it looks like we are not communicating, but I assure you we do our very best to and we can only sell a property to one buyer. Should the sale fall through we will of course contact you with immediate effect. Please contact myself Sarah Jayne Hart on or 01926 870145 sj@peterclarke.co.uk
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