Every review we hold for the Wellesbourne office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotGenuinely worst customer service we've ever experienced
If you want to be treated like a valued customer, do not use Peter Clarke. We used used PC for both ends of our chain, and both fell through due to their mistakes. It is a long convoluted story, which I won't fully go into, but it boils down to them trying to pin mistakes they made on us and 'closing rank' when we clearly proved the mistake was on their part. We could have accepted that mistakes, although avoidable, happen, if they showed genuine concern and were apologetic, but it was the way they treated us that was very troubling. Our buyer pulled out and stated it was over information that was not provided to her during her showing and the offer process. PC tried to make it seem like this was our fault as it wasn't captured on the property information questionnaire, even though we told them verbally. They neglected to mention it wasn't even a field requested in the form! They clearly tried to pin their mistake on us, hoping we wouldn't check the form to discredit their claim. When our buyer pulled out (right before we were ready to exchange), they did not convince our seller to give us a grace period to find a new buyer - as it took less than a week to sell our house before. They allowed us to get gazumped so we lost the house we were hoping to make our long term family home, which took us a year to find. Our family is absolutely gutted to say the least; losing time, money, tears and hopes. We know this happened in large part due to the lack of regulation in house buying, but this does not excuse the lack of honesty and integrity by which they provided their services.
Holly · 29 March 2020
Agent replied · 11 June 2024
Dear Holly,Thank you for your review. I am sorry you feel we did not deal with your situation with genuine concern and apologies. I would like to apologise again on behalf of Peter Clarke & Co as we do take customer service very seriously. We have since updated the afore mentioned property questionnaire which was initially supplied to us by the National Association of Estate Agents. When the sale fell through we did speak to the vendor of the property you were purchasing with all of the relevant facts however the other buyer was a proceedable buyer and had previously viewed the property. The vendors decision to change to the new buyer was only made because they were in a position to proceed.I am very sorry the situation ended this way for you and that we did not act in the way you would expect. Yes the house selling system in this country is poor and it would be better for all parties if we could adopt ways from other countries which would make all transactions less stressful and costly.Please do contact me if you have any questions on 01789 415444 option 2 or email barney@peterclarke.co.uk. Yours sincerely,Barney Smith Partner On behalf of Peter Clarke & Co LLP
★★★★★ 5/5
TrustpilotGreat estate agency
Friendly, efficient staff.
Deborah · 5 November 2025
Agent replied · 25 December 2025
Thank you for your review!
★★★★★ 5/5
TrustpilotA pleasure to Peter Clarke Wellesbourne selling my property.
Mark, Harry and Viv were a delight to have selling my property from start to finish, professional yet friendly approach to the job and would thoroughly recommend selling a property with them.
Mr · 2 March 2020
Agent replied · 11 June 2024
Thank you Mr Miller.
★★★★★ 5/5
TrustpilotFive star service
I fell in love with a house I saw on Rightmove, which was being marketed by Peter Clarke, before my house was on the market. I thought it was a long shot to ask to look around but Matthew at Peter Clarke contacted the vendors and they agreed to a viewing. The house was even better in person so I put my house on the market with Peter Clarke the following week. Matthew and his colleague Renée went above and beyond to help me to sell my house and then put in an offer on the one I’d seen. My house sold on the first day of viewings as it was marketed really well and the team had a database of contacts they were able to call up, who were looking for that type of property. Matthew even took the photos as he has excellent photography skills as well.The whole process took less then three months and I’m now in my dream house and feel really happy and can’t believe it has happened! You get a lot of care and attention from the team at Peter Clarke and I know I got my new home thanks to how they handled my sale and purchase.
Sally · 4 February 2020
Agent replied · 11 June 2024
Thank you for your review, great to hear your story and that you feel it went so smoothly.
★★★★★ 5/5
TrustpilotI can honestly say what an absolutely…
I can honestly say what an absolutely fantastic team Peter Clarke are and have been , they really are a credit to there profession , nothing was too much trouble from the start of the process of buying our property to the completion, Renee you were absolutely amazing we cannot thank you enough thank you also Matt for your help just before Christmas, I would not hesitate using Peter Clarke or recommending them . Thank you again Renée & Matt. One happy family Stuart Lorraine & Dorothy
Lorraine · 23 January 2020
Agent replied · 11 June 2024
We are so pleased to hear that it all went so well and were pleased with our service. Thank you.
★★★★★ 5/5
TrustpilotFantastic Service
Viv and the team at Wellesbourne have always gone above and beyond on our journey to find our new home. Always friendly and efficient, nothing too much trouble despite their heavy workload. Fantastic service.
David · 23 November 2018
Agent replied · 11 June 2024
Thank you Mr Phipps, we are really pleased you are happy in your new home!
★★★★★ 5/5
TrustpilotA fantastic job by Johnathan and his…
A fantastic job by Johnathan and his team of professionals.... they sold my bungalow quickly and obtained a great price during the middle of a pandemic lockdown!10/10.... A1
Mog · 3 November 2020
Agent replied · 11 June 2024
Thank you for you 10/10 review which is very much appreciated!
★★★★★ 5/5
TrustpilotFantastic service!
Having been an Estate Agent for many years myself I would just like to say that Amy and Jane have gone above and beyond to make our move as smooth as possible, Amy even met us on a Bank Holiday Monday to settle us in! Fantastic support, friendly advice, after pretty poor service from other Agents in the area, you have renewed our confidence in the property sector. Other Agents take note, this is how it should be done!
Steve · 19 September 2019
Agent replied · 11 June 2024
Great to hear this feedback from a fellow estate agent.Thank you!
★★★★★ 5/5
TrustpilotIf you want exceptional service go to Peter Clarke’s Wellesbourne
We appreciated the good communication and help from the experienced, helpful staff at Peter Clarke’s Wellesbourne and they liaised well with our solicitors, Penman’s in the same village. No doubt if you want a hassle free sale these are the people to see. Chloe certainly knows her job and sorts out difficulties with ease.
The · 15 March 2025
★★★★★ 5/5
TrustpilotRenee at Peter Clarke
Renee has been fantastic with supporting my purchase. Assisting and accommodating countless visits and helping in so many ways. Returning emails out of hours. Really extremely helpful. Couldn’t have asked for more.
Mrs · 23 November 2018
Agent replied · 11 June 2024
Thank you Mrs Heath, we are very pleased you found the service so good, this really is what we aim for.
★★★★★ 5/5
TrustpilotHouse Purchase
Amazing, excellent communication and service - thank you x
Tiff · 5 August 2025
Agent replied · 5 June 2026
Thank you so much!
★★★★★ 5/5
TrustpilotHaving recently purchased a house…
Having recently purchased a house through Peter Clarke I found them very helpful and responsive, in particular Melanie was extremely efficient and kept us well informed at every stage of the process
Mr · 1 September 2018
Agent replied · 11 June 2024
Thank you Mr and Mrs Ingram, we really appreciate your comments and hope you are enjoying your new home.
★★★★★ 1/5
TrustpilotVery disappointed
Very disappointed. I called to book a viewing, changed work and spent time with the mortgage broker checking affordability etc only to be told at 4pm the day before they have sold it. I should have been told others were viewing and it is possible it will sell. I tried to explain this politely to the person on the telephone who rather abruptly told me she only just took the offer. I am sure they must have know the viewing was before. Very poor service with customer service and lack of updates.
Iain · 28 June 2018
Agent replied · 11 June 2024
Thank you for your review. I understand your frustration particularly when you have taken time off work etc. I am sorry you feel you should have been informed of other interest, however decisions and offers can be made and accepted very quickly and if a vendors instructions are to cancel further viewings, this is what we must do as we act for the vendor. I appreciate from your point of view it looks like we are not communicating, but I assure you we do our very best to and we can only sell a property to one buyer. Should the sale fall through we will of course contact you with immediate effect. Please contact myself Sarah Jayne Hart on or 01926 870145 sj@peterclarke.co.uk
★★★★★ 5/5
TrustpilotWe received excellent service on the purchase of our new property
We received excellent service on the purchase of our new property from Viv McAuliffe. Viv has done everything she possible could to ensure that our purchase completed liaising with the elongated and complicated chain. She has worked tirelessly on our behalf despite the purchase taking 11 months due to endless setbacks and the initial chain breaking down. We were provided with regular weekly updates on progress which were really reassuring.I would have no hesitation in recommending Peter Clarke.
Mrs · 20 August 2019
Agent replied · 11 June 2024
Dear Mrs Philpott, great feedback, thank you!
★★★★★ 5/5
TrustpilotWe bought through Peter Clarke recently…
We bought through Peter Clarke recently and I have to say we were very impressed. The negotiation itself was straightforward and we reached a conclusion swiftly. However, the real difference was Melanie as the Sales Coordinator who kept things moving at a time when the sale can drag and a lack of communication between the lawyers can be frustrating. Melanie cut through this and we always felt very well informed. As and when we come to sell I wouldn't hesitate to use them again.
M · 26 March 2018
Agent replied · 11 June 2024
Thankyou, what great feedback. Melanie does a great job as our sales progressor at Stratford office, it's great to hear she helps take the stress away!
★★★★★ 5/5
TrustpilotOver 10 years of excellent service with our rental property.
Currently renting our property in Wellesbourne through Peter Clarke & Co and for over the last 10 years, the level of service and communication has been excellent. Emma Zyko has always acted professionally and efficiently keeping us in the loop and being on top of fixing any problems that have arisen. She has advised us over the years and been instrumental in securing new tenants each time ensuring a smooth transition with home decor updates. Highly recommend.
Jane · 22 October 2019
Agent replied · 11 June 2024
Dear Mr and Mrs Goldberg, thank you very much for your fantastic review!
★★★★★ 5/5
TrustpilotExcellent communication
Excellent communication with Matt and his professional team ensured our sale went through in record time without any problems.Thank you for all your help and support, we certainly wouldn’t hesitate to recommend Peter Clarke who went above and beyond to give such good service.
Alexandra · 25 February 2024
Agent replied · 24 August 2024
Thank you very much for your kind review, we are glad you were happy with the service provided.
★★★★★ 4/5
TrustpilotWould recommend
Clear, regular communication & good customer service
Kelly · 15 August 2025
Agent replied · 26 September 2025
Thank you for your kind review. We are glad to have been of service to you and the team at Peter Clarke wish you luck in your new home, when you eventually move.
★★★★★ 1/5
TrustpilotOnly bad things.
Unfortunately we have only had bad experiences with Peter Clarke. We have not only been met by miserable workers in the office who were clueless of our checking in and checking out of our rental property, we have had an enormous problem with their pandering to the landlord and providing us with no service.They are trying to money grab our deposit away with insufficient claims and extortionate prices.We cannot comment on buying and selling.if you want to live in a house with problems for over 7 months with no available fixes - living in a damp property, dodgy boiler and a broken window in the height of summer.Not acceptable and some of the worst rental landlords we have ever experienced.Would not recommend to my enemies.
Ashley · 8 September 2017
Agent replied · 11 June 2024
We are really very sorry that your tenancy has not gone well.We have liaised with you, the landlord and subsequently provided contractors to help to resolve matters throughout the term.Items have been identified though on the check out report, after you vacated. We will work with you to get these matters addressed.We have protected your deposit in a rental deposit scheme called the Tenancy Deposit Scheme . There is independent adjudication over any disputed amounts, this is for your protection.Let us know how we can help further.
★★★★★ 5/5
TrustpilotEmma is a fantastic Property Manager…
Emma is a fantastic Property Manager and very quick in sorting anything you may need out.Highly recommend this company as i have rented off them for 3 years!
Sarah · 22 October 2019
Agent replied · 11 June 2024
We really appreciate the time you have taken to write your review!
★★★★★ 5/5
TrustpilotVery happy with the service and support…
Very happy with the service and support from Jonathan, Irene and Melanie at Peter Clarke. They kept me informed and advised at every stage of the process and played an active role in moving the sale forward. As result I think they worked hard for their commission. Thank you all
Julie · 5 September 2023
Agent replied · 11 June 2024
Thanks for your kind review. We love supporting our customers at every stage of the process.
★★★★★ 5/5
TrustpilotI have recently sold a flat with Peter…
I have recently sold a flat with Peter Clarke that had been under offer for 9 month, due to problems with the sale rather than any fault of their own.. Throughout the whole process, they remained patient, responsive, helpful and gave great advice. I cannot remember ever having to chase them and they constantly went above and beyond. I was delighted with the whole service and would definitely use them again.
Joe · 12 January 2021
Agent replied · 11 June 2024
Thank you so much. We are sorry it was so protracted but glad we got there in the end!
★★★★★ 5/5
GoogleThis was my third attempt at buying a property in the area and was by far the simplest and smoothest of all of them.
The sale was quickly agreed, I was kept in the loop with regular progress updates and information to help me progress the purchase. The deal seems to have gone through very quickly and I can highly recommend Peter Clarke & CO.
Thank you,PositiveResponsiveness, Quality, Professionalism
Steve · 12 June 2021
Agent replied · 11 June 2024
Thank you for you review, we are so pleased the sale went so well, we always do our best to make the transaction as smooth and stress free as possible.
★★★★★ 5/5
TrustpilotWe recently sold our property with…
We recently sold our property with Peter Clarke and cannot recommend Jonathan, Kerry and the team highly enough. Great comms throughout.
Alex · 9 June 2021
Agent replied · 11 June 2024
Thank you Alex!
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